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Opiniones de The Mansion On Delaware Ave

4 out of 5
The Mansion On Delaware Ave
414 Delaware Ave, Buffalo, NY

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 563 de 757 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 130 de 757 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 757 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 757 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 757 opiniones" "

9.4/10

Limpieza

9.8/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karla

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Randy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at the Mansion for two nights a few weeks ago. Had a wonderful stay. We loved the history of the place and the staff were super! I'm sure we'll head back to Buffalo again in the future and we'll definitely plan on stay at the Mansion on Delaware.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

joshua

I have no idea how the hotel itself is but since they were unwilling to cancel our reservation despite the fact that due to airline's delay/cancelations we were unable to go to Buffalo, we wound up paying for a whole night of a hotel in a city we couldn't make it to. I will be returning to Buffalo next month and I will NEVER stay with them as a result
Se hospedó 2 noches en abril de 2024
Respuesta de Katie, el 27 abr. 2024
Thank you for providing feedback of your experience. It is never our intent for anyone to have a negative experience with any interaction regarding The Mansion on Delaware Avenue. We understand situations outside of our control arise and the unexpected does happen however, as discussed on the phone, we do have a strict cancellation policy and since the reservation was made and paid for using a third party, we were unable to refund or cancel the reservation. The third party holds us accountable for any reservations and cancellations regardless of the situation and we must do the same for them. Since it was the third party's card that was charged and not yours directly, we recommend contacting them further.

10/10 Excelente

Gerarda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent staff! Very comfortable room and bed. Lovely breakfast. We’ll be back.
Se hospedó 2 noches en abril de 2024
Respuesta de Katie, el 23 abr. 2024
Thank you for the excellent rating and feedback of your recent stay with us. We appreciate the compliments and are glad you had a wonderful stay during your visit to the Buffalo-Niagara region! We look forward to welcoming you again.

8/10 Bueno

Jesse

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was beautiful, but the breakfast they provide is small and not filling.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 21 abr. 2024
Thank you for the compliments and feedback of your recent stay with us. We hope to welcome you again!

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A wonderful place to stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Katie, el 17 abr. 2024
Thank you for the compliments and excellent rating! We are so glad you had an enjoyable stay and hope to welcome you again!

6/10 Aceptable

Henry

Viaje en pareja
Le gustó: Servicio y personal
Beautiful old restored mansion. Staff are welcoming and helpful and the location was convenient. Bar and living room great spot to gather for a drink, read. Our room was spacious but tired. The mattress was so old we fell to the middle and it creaked loudly with the slightest movement. The bathroom had 2 sinks but one did not drain, there was a space for a small fridge in the room but no fridge, the curtains wouldn’t close entirely as the chord was broken, and the rooms are only made up every other day- so for our 2 night stay we had to tidy and make the beds New towels and toiletries were left at the door. There was no safe in the room either. A fun spot but wont stay until they replace mattresses- not good for young or old backs.
Se hospedó 2 noches en abril de 2024
Respuesta de Katie, el 17 abr. 2024
Thank you for providing feedback of your recent stay with us. We shared your feedback with the team to improve as we are appreciative of the knowledge. We hope you will give us another chance during your next visit to the area

10/10 Excelente

Adam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was amazing. Felt very comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de Katie, el 17 abr. 2024
Thank you for the rating and compliments! We appreciate the feedback and hope to welcome you again.

10/10 Excelente

Victoria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A lovely old mansion with a small intimate bar and art deco dining room. The staff, Katie and Ella, are wonderful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 17 abr. 2024
Thank you for the compliments and feedback! We hope to welcome you again!

10/10 Excelente

Joseph

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a beautiful hotel with lovely attentive staff. We were provided with a complimentary drink when we arrived and the breakfast that was included was great. Parking was free across the road. The only things to consider are that there are a few stairs to enter the hotel and to access the third floor (the lift goes to all other floors so suggest requesting rooms there if you have accessibility needs, lots of luggage, or young kids). The multi shower in our room woild have been great when new but probably needed an upgrade - the only reason for not giving five stars on everything. Would highly recommend and would stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Katie, el 17 abr. 2024
Thank you for the compliments and feedback of your recent stay with us! We hope to welcome you again!

8/10 Bueno

Hanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Katie, el 17 abr. 2024
Thank you for the rating; we hope to welcome you again!

10/10 Excelente

Leah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Katie, el 12 abr. 2024
Thank you for the excellent rating! We are glad you enjoyed your stay during your visit to the Buffalo-Niagara region and look forward to welcoming you again!

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Katie, el 8 abr. 2024
Thank you for the excellent rating! We appreciate the feedback and look forward to welcoming you again!

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 5 abr. 2024
Thank you for the excellent rating and feedback! We look forward to welcoming you again!

10/10 Excelente

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed a few times, the service is always great!
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 1 abr. 2024
Thank you for the excellent rating! We appreciate the feedback and compliments for our team and we look forward to welcoming you again!

10/10 Excelente

nicole, liverpool

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved it here I love the high goth doors
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 31 mar. 2024
Thank you for the excellent rating! We appreciate your feedback and compliments! We hope to welcome you again.

10/10 Excelente

Shelley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great hotel, the staff were extremely nice and knowledgeable. The bar area was quaint and fun. The breakfast in the morning was delicious 😋 very easy check in and check out. I would recommend this boutique hotel as an excellent spot for couples.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 1 abr. 2024
Thank you for the excellent rating! We appreciate the feedback and compliments for our team and beautiful hotel! We look forward to welcoming you again!

10/10 Excelente

Jeremy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel with wonderful staff! Lucas and all the other staff were all top notch and attentive to our needs. Would highly recommend staying here if you are traveling to Buffalo area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Katie, el 31 mar. 2024
Thank you for the excellent rating! We appreciate your feedback and compliments! We hope to welcome you again.

10/10 Excelente

Lisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 21 abr. 2024
Thank you for the excellent rating, we hope to welcome you again!

10/10 Excelente

Tina

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property is absolutely gorgeous. You literally feel like royalty. Can’t wait to stay again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 31 mar. 2024
Thank you for the excellent rating! We appreciate your feedback and compliments! We hope to welcome you again.

10/10 Excelente

Vilma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is a big old house with a lot of history. It’s very close walking to the Shea’s theatre, Buffalo Chophouse Restaurant that is the best steak in the area, etc. the working people are very friendly and you have complementary breakfast and drink in the bar. I highly recommend this place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 24 mar. 2024
Thank you for the compliments! We appreciate the feedback of your recent stay with us and look forward to seeing you again!

10/10 Excelente

Tina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was our second stay there and I can’t say enough about the personable and friendly staff. They accommodate and enhance the experience. I especially love the social hour(s) at the bar and the opportunity to mingle with other guests.
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 24 mar. 2024
Thank you for the compliments! We love welcoming guests back and are so glad you had another enjoyable visit! We appreciate the feedback of your recent stay with us and look forward to seeing you again!

10/10 Excelente

Willow

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I absolutely loved this property and all the staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 24 mar. 2024
Thank you for the compliments! We appreciate the feedback of your recent stay with us and look forward to seeing you again!

10/10 Excelente

Jill

Le gustó: Servicios
Highlights of The Mansion include the friendly, helpful butlers, the delicious breakfast and the location, which is close to central Buffalo.
Se hospedó 3 noches en marzo de 2024
Respuesta de Katie, el 19 mar. 2024
Thank you for the excellent rating and compliments. We appreciate the recognition and will share your comments with the team! We hope to welcome you again soon!

10/10 Excelente

Kaitlin

Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 18 mar. 2024
Thank you for the perfect rating! We hope to welcome you again during your next visit to the area!

10/10 Excelente

Kristine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the uniqueness of the property and the VIP service!Everyone was kind and helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Katie, el 18 mar. 2024
Thank you for the compliments! We appreciate the feedback and excellent rating; we hope to welcome you again during your next visit to the area!

10/10 Excelente

Kyle

Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 1 abr. 2024
Thank you for the excellent rating! We appreciate the feedback and we look forward to welcoming you again!

10/10 Excelente

Daniel

Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 31 mar. 2024
Thank you for the excellent rating! We appreciate your feedback and hope to welcome you again!

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie, el 12 mar. 2024
Thank you for the excellent rating. We are glad you enjoyed your visit and hope to welcome you again!

10/10 Excelente

Benjamin David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katie, el 12 mar. 2024
Thank you for the excellent rating. We are glad you enjoyed your visit and hope to welcome you again!

10/10 Excelente

Kristine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
it was a very nice hotel , clean and comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating and compliments; we are so glad you enjoyed your stay!

10/10 Excelente

krenar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay!

4/10 Malo

Patrick

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The homemade chocolate chip cookies that are in your room at check in are the best I’ve ever had. Both days my shower was cold and I left it running for 15min to try and get it warm but no luck. Management didn’t do anything for me. I don’t know names but the girl at the front desk working Tuesday after 5pm was delightful as well as the bartender.
Se hospedó 2 noches en febrero de 2024
Respuesta de Katie, el 3 mar. 2024
Thank you for the feedback we appreciate the opportunity to improve. Thank you for the compliments! Maintenance did look into the issues that were brought to our attention and found everything in working order. Because we are an older property and historical building, if most guests take a shower at the same time, that will determine the length of time hot water is available. We hope you will give us the opportunity to serve you again!

10/10 Excelente

Jillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excelente

Pasquale

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was beyond amazing would definitely go back
Se hospedó 4 noches en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating and compliments; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excelente

Bethanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excelente

sean

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here is outstanding! They really go above and beyond to make sure you are taken care of.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating and compliments; we are so glad you enjoyed your stay! We look forward to welcoming you again!

10/10 Excelente

Malik

Se hospedó 2 noches en febrero de 2024
Respuesta de Katie, el 21 mar. 2024
Thank you for the excellent rating; we are glad you enjoyed your stay and look forward to welcoming you again!

10/10 Excelente

Irem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 2 mar. 2024
Thank you for the excellent rating; we are so glad you enjoyed your stay! We look forward to welcoming you again!

8/10 Bueno

Roisin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great! Only issue was the heating cut out in our room and we woke up to 57 degrees.it happens. Otherwise Great choice
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 19 feb. 2024
Thank you for the near excellent rating. Thank you for letting us know about the HVAC issues. They are new units, we have contacted the company to resolve the issue. We hope to serve you again in the future!

4/10 Malo

Sabine

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
First my room didn’t have internet so I had to move rooms. It was a tiny room but one of the ‘renovated’ ones. The second room was bigger but old and the shower was awful and made for someone handicap. Water pressure was bad and never got very hot. The heat didn’t go above 68 in the room and I was freezing. They only had two options for breakfast and no buffet which was what they used to have and it was very good. I won’t stay here again, I’ll stay at a newer modern hotel. Also, no valet. Had to park car in lot across the street.
Se hospedó 4 noches en febrero de 2024
Respuesta de Katie, el 19 feb. 2024
Thank you for your feedback and letting us know about the HVAC issues. They are new units and we have contacted the company to resolve the issue. We look forward to the opportunity to improve and hope to serve you again in the future.

8/10 Bueno

Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 19 feb. 2024
Thank you for the near excellent rating. We hope to serve you again in the future!

10/10 Excelente

George

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient and historical
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 14 feb. 2024
Thank you for the rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

6/10 Aceptable

Susan

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Need to walk through another parking lot to get access to hotel, bathroom floor was filthy, no large signage to identify hotel, needed to ask another business where hotel was located Desk person was very helpful and service was good. Overall would not recommend this hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 14 feb. 2024
Thank you for the feedback of your recent stay with us we appreciate the opportunities to improve and hope you will stay with us again in the future.

10/10 Excelente

Joanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Incredible staff! Thanks Ella!
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 14 feb. 2024
Thank you for the rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

10/10 Excelente

Vincent, Rochester

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the "Butlers" were incredibly friendly. They made us feel very welcome & appreciated. Thanks to all! And the breakfast was delish.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 11 feb. 2024
Thank you for the excellent rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

10/10 Excelente

Trish

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful building and excellent service.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 10 feb. 2024
Thank you for the excellent rating and compliments! We appreciate you taking the time to let us know about your stay. We hope to have the opportunity to serve you again!

8/10 Bueno

Jonathan

Le gustó: Limpieza y servicio y personal
Na
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 5 feb. 2024
Thank you for the near excellent rating; we look forward to the opportunity to welcome you again!

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie, el 4 feb. 2024
Thank you for choosing to stay with us and the excellent rating! We look forward to the pleasure of serving you again!

10/10 Excelente

Natasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful older home transformed into modern luxury
Se hospedó 1 noche en enero de 2024
Respuesta de Katie, el 4 feb. 2024
Thank you for choosing to stay with us and giving us the excellent rating! We love that you appreciate the mix of modern and historical features of the building. We look forward to the pleasure of serving you again!