We are very happy to know you had a pleasant stay. Thank you for letting others know. We look forward to seeing you again!

Thank you for letting us know. Have a great weekend

Dear Donna,We're truly sorry to learn about your recent experience with us. While we don't operate a 24/7 restaurant, we're fortunate to be surrounded by an array of 120 restaurants and coffee shops, offering a diverse range of cuisines from Asian and Middle Eastern to Italian, all within walking distance.Regarding the mattress, it's designed to offer exceptional comfort, although we understand that preferences vary, and it may have been too soft for your liking. Rest assured, the images on our site are an accurate representation of our property. The particular photo you mentioned was taken across the river, showcasing the stunning cityscape visible from our premises.Each room is meticulously designed, boasting features like a Spa Bath, Fireplace, and luxurious sofa. Slippers are available upon request to ensure utmost comfort. Our dedicated team ensures that floors are cleaned, steam washed, and disinfected daily, a detail that many of our guests have appreciated.We understand that certain practices, such as not wearing outdoor shoes indoors, may differ based on cultural norms. We appreciate your feedback and will continue to work towards creating an experience that accommodates a wide range of preferences.Thank you for bringing this to our attention. We sincerely hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations.Warm regards,Westmount River Inn

Dear Ian, Thank you for the kind review of Westmount River Inn. We are thrilled to see your fantastic rating and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We look forward to welcoming you back on your next visit to Calgary. Sincerely,John and Kim.

Hello Brian,Thank you for taking the time to let us know you had a good stay at Westmount River Inn. We are happy to hear our facility served you well. We look forward to seeing you again. Have a wonderful day!

Dear Alexander,Thank you for taking a moment to reach out to us. We are happy to know our location served you well and you enjoyed the clean, modern and spacious of our rooms. Our staffs, Kim, John and Claire appreciated your feedbacks. We can't wait to see you again when the opportunity arises! Have a wonderful remaining summer holidays.

Dear Anne,We are very sorry to hear that you have had a negative experience at our place. We immediately had the entire room completely deep cleaned, the new shower rod is adjustable and secure. The shower hand-held unit is new and just need to put it only the hook properly. All facecloths are new as well as the sheets are new. Window are well cleaned and shiny. We appreciate you review. We would like to thank you for your compliment that you enjoyed our fresh coffee, tea, fresh fruits, yogurt snack, daily fresh baked cookies and the friendly nice meeting with other guests here. As you booked the enonomy room, it did show the room was underground level in the room information and other rooms are on upper level. However, the room is still very decent with the new bed, smart TV and spacious. The bathroom is extremely new, cleaned and modern. We hope to host you again soon.

Hi Scott,We are very sorry to hear that you didn't have a good experience. We used your feedback to do better. A large 55 inc new smart TV is in the room. We provided high end beds for comfortable sleeping for our travellers. We offer fresh made very cup coffee, tea and daily bakery for guest comfort. Thanks and all the best to you

Dear Sarah,Thank you so much for taking the time to share your detailed feedback about your recent stay at our bed and breakfast. We truly appreciate your kind words and insights.We're delighted to hear that you found the craftsmanship of our home's interior to be incredible, especially the beautiful custom built-ins and custom-detailed floor. We're glad that the design elements gave you the feeling of an older manor-style home with elegant finishes and wainscoting.It's great to know that you found us accommodating and knowledgeable, and that you enjoyed the plentiful and tasty breakfast options we provided. We're thrilled that you appreciated the cleanliness of your room and the comfort of the mattress, although we're sorry to hear about the old stain on one of the pillows. We'll make sure to address this issue promptly.We're thrilled that you loved the bathroom shower, especially the amazing rainfall feature. We apologize for the inconvenience you experienced with the locked basement hallway door. We understand that the setup might have been a bit unusual, and we're grateful for your understanding when we had to assist with unlocking it. Your feedback about the light escaping through the crack by the ceiling is valuable, and we'll certainly look into improving this aspect to ensure a more seamless experience for our guests.Thank you for your understanding and patience regarding these aspects. We're grateful for your kind words and your willingness to stay with us again despite the minor inconveniences. We can't wait to welcome you back for another enjoyable stay in the future.

Hi Jerimy,We are glad that you like the cleanliness, the beauty of the house and the location.. We hope that you enjoyed your time in Calgary.Have a lovely summer.Best Regards,

Dear Lynnette,We are glad that you enjoyed your stay with us. We hope that you enjoyed your time in Calgary.Have a lovely summer.Best Regards,

Hi Jeff,Thank you for your review and for staying with us. We are sorry that you did not enjoy the sleep amenities. One thing that we pride ourselves on are the Serta Tempurpedic Memory Foam mattresses that we provide at our business. These mattresses are very heavy and expensive, but imperative to our commitment to a good night's sleep. The mattress quality is beyond what even top hotels provide. We hope to provide a great rest to every guest that stays with us. Thank you for alerting us to the potential need to replace flat pillows. Our primary objective is guest happiness and satisfaction.We hope you enjoyed your time in Calgary.Thank you,

Hi Salim,You requested same-day free cancellation of your stay in the afternoon. We are sorry that we could not accommodate this request, this was clearly booked as a non-refundable reservation. When a stay is reserved, the room is made unavailable for other guests to book.We have previously accommodated guest cancellations due to circumstances, however our staff told me that your encounter was very aggressive, and you did not check in or stay at the premises.We are proud of our business, which has been serving guests for 10+ years. The property is a truly unique, and luxury premises in a prime location. The property is entirely dedicated to business, but on a traditionally residential lot, like the renown ‘Hotel Arts Kensington’ four blocks away. We are a beautiful and very clean property, with a commitment to guest satisfaction.The Expedia description of our business clearly states that we are an upscale guest house. As well, our business is in the definition of an Inn.Thank you,

Hi Alyssa,We are glad that you enjoyed your stay with us. We hope that you enjoyed your time in Calgary.Have a lovely summer.Best Regards,

Hi Isabelle,Thank you for your review, we hope that you enjoyed your time in Calgary.We will be sure to look into any discomforts you had, guest satisfaction is our primary objective.Best wishes,

Thank you for your review. We hope that you enjoyed your time in Calgary.Kindest regards,

Thank you for your review, and we hope that you enjoyed your time in Calgary.Best wishes,

Hi David,Thank you for staying at Westmount River Inn. We are very happy to serve you and hear that you enjoyed your stay.We hope you have a lovely summer.Kindest Regards,

Hi Dirk, Thank you for taking the time to let us know your recommendations. About the fireplaces, during summertime, from June 1st to September 1st, it was turned off due to the hot season is here. We don’t offer private steamed shower for any rooms here. About the special jetted tub, it was in multi language instruction and including English. About the cleanliness, we were sorry. If you would have let us know during your stay, we would absolutely have the room service enhancing immediately. We take pride and always try our best to provide the best cleanliness as we can to all our guest. We hope to have another opportunity to show that we can meet your highest level of satisfaction. Thanks again for the review and all the best for your summer holidays!

Hi VirginieThank you for taking the time to let us know your satisfaction. We are happy to hear you like the breakfasts, cleanliness and the beauty of the house. We enjoyed having you as our guests and we look forward to seeing you again. Thank you so much for staying with us!

Hi James,We are very sorry to hear that you were not satisfied. There were multiple attempts by us including contacting customers services in emails, phone calls to provide you the opportunity to cancel the reservation with partial refunds. As you did not cancel the reservation then the room was still yours and we could not resell it. If you cancel the reservation, you could give us the chance to resell the room and we could refund you in partial or full. We have been serving many guests and we would like to focus on providing cleanliness and comfortable stays for our guests. Our standard check-in time is from 4 pm and we are always available for early check-in provided if the room is available and the guest let us know ahead. As you arrived early, approximately between 12 – 1 pm, we did not know and did not confirm your early check in, we were inside but we did not see your arrival at all. If you could have called the office number, we could have helped you more. However, Expedia called us around 2 pm and we told them we were here, and your room was ready for check in. We are sorry for your bad experiences; but we hope you understand we earned many 5-star reviews from our hard work through many years. As you did not cancel the reservation, you stopped us from selling it to others. We understand your dissatisfaction but we tried our best!

We were sorry to hear you did not enjoy your stay. We seriously took your concerns and reviewed this with our staff. Because of the hot wave in Calgary during your stay, our A/C technicians were only able to come the following day. During your stay, we provided two fans for the room and the main central A/C was still working fine, only the upper AC was low on cold air. Our other guests were still comfortable, and we hope you understand we tried our best. As of now, the A/C technicians came and enhanced the upper A/C

Thank you,Grazaleh, for the amazing review! We will continue try our best efforts to provide comfortable stay to make you and all of our guests happy. We hope to see you again. Have a nice day ahead!

Dear Victor,Thank you for sharing your feedback regarding your recent reservation at our hotel. As the manager, I would like to apologize for the disappointment you experienced during your stay. I understand your frustration with the non-refundable rate and the subsequent loss of your payment.I would like to clarify that the reservation you made was indeed non-refundable, as clearly stated during the booking process. Non-refundable rates are offered at a discounted price and come with specific terms and conditions, including the forfeiture of payment in case of cancellation. I apologize if there was any confusion or misunderstanding regarding this policy during your conversation with the staff.While we regret that we were unable to meet your expectations and provide the experience you were anticipating, I assure you that we take guest satisfaction seriously. We appreciate your feedback and will use it to identify areas for improvement.If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,

It was a great pleasure to having you. We look forward to seeing you again.

Westmount River Inn is a luxurious guest house. It is not a hotel but it offers many features. The house and the rooms are very spacious and luxurious. Many rooms have their own fireplaces, luxury multi jetted baths, luxury furniture and super comfy beds. Westmount River Inn is centrally located at steps to downtown, Kensington and river routes, with over 5100sf of development, this special house has over 7500 brd ft of HAND CRAFTED WOODWORK showing in artisan custom inlaid hardwood and endless detailed inlays throughout, built-ins, casings, wainscoting, keystone headers, and uniquely crafted doors!! Amazing gourmet kitchen/open and spacious for the entertaining Chef, Sub-zero Wolf or Bosch appliances, granite, center island, custom hand crafted peninsula. You will be steps away from the Bow River where you can enjoy walking, running or a bike ride. It is only a few minutes to the University of Calgary, Foothills hospital, SAIT, downtown . Westmount River Inn is in one of the city’s most vibrant communities in Calgary with 250 shops & restaurants! Prime location for tourists, wedding guests, while attending business meetings or a conference, reconnecting with a family, renovating your home or simply ultimate weekend getaway.

As you booked a nonrefundable stay, we tried to accommodate your cancellation by looking for a last-minute booking for those dates after which we could reimburse you. Unfortunately we could not accommodate your request for an immediate full refund. In addition, your rate was a 20% discount and we offered you an upgraded suite of 700 sq ft, with a luxurious leather sofa, living area, working area, multi jetted custom private bathroom, and super comfy queen bed.Our property is not a simple residence as you described, it is a concentrated meticulously crafted spec home. The house is unique, well kept, very spacious and extremely clean. Most of our guests have very good, enjoyable and relaxing, cozy stays. In addition, our property is located in Calgary’s village, a vibrant community of Kensington town where people actually live, work, shop, and play. It is only a few minutes to the University of Calgary, Foothills hospital, SAIT, downtown. We are surrounded by more than 200 businesses within walking distance. Westmount River Inn was recommended by many travellers and has many returning guests and we hope that those who stay with us in the future, can enjoy their stay !

Glad to see you have a good time. Thanks.

Thank you for writing the review for us. We appreciate your feedback and we hope to see you again soon.

It was such a great pleasure to have you. We were very glad to hear that you had an excellent experience at Westmount River Inn. We endeavor to please and to provide a comfortable stay for all of our guests. Thanks very much for sharing your experience and we look forward to having you again!

Thank you so much for taking the time to leave us a positive review - it's much appreciated!We were very happy to know that you enjoyed the breakfast, the room, the location and the Kensington shopping area. We appreciate the referrals and we can't wait to see you again soon!