Cher Client,Nous sommes sincèrement désolés si votre séjour dans notre résidence hôtelière n'a pas été la hauteur de vos attentes. Les retours de nos clients nous aident pour améliorer nos prestations, nous vous invitons donc à nous écrire si vous souhaitez nous faire part plus en détail de votre expérience.Espérant vous accueillir à nouveau pour une meilleure expérience ;Bien cordialement,Emma, Service Qualité

Dear Takoua,We're very sorry to read you did not have a good experience in our tourism residence. Our apartments are quite vintage indeed, but our cleaning team cleans them very carefully. If you see any mishaps, please let our recpetionists know about it so they can take the necessary actions to fix those mishaps. Regaridng the swimming pools, there two swimming pools in the residence, we tried to put as many pictures of the two so our clients can get a good idea of what they look like. We are so sorry you were not able to access the swimming pools. Those rules are taken by the condominium association and we'll forward them your comment.We hope we will welcome you again for a better experience.Kind regards,Emma, Service Qualité

Dears Customers,We are sorry to hear you didn't enjoy your stay. Regarding our opening hours, it's important to explain that we are not a hotel but o hotel residence, and as such, just like many apart hotels, we are not open 24 hours a day. This information is clearly noted on our website, and indicated to the travel agencies working with us. However, you can always reach us by phone.Best regards,Sonia, Quality Department