Thank you for your feedback, Eric. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Kirsten, we are disheartened to learn of the issues you experienced that detracted from your stay. We appreciate you reaching out to our team while you were in the home so they could offer to assist with your concerns. Thank you for being our guest and we hope you'll give us another chance to better impress you in the future.

Marci, thank you for providing your feedback. We're pleased you loved the location of our home but we apologize for any cleaning details that were missed. We shared your comments with the local team and housekeeping has been addressed. We hope you will give us the opportunity to better impress you on your next getaway.

Heidi, thank you for sharing your experience with us, we're pleased that you enjoyed our home's location and found it to be cute and the bed comfy! We do apologize for any pet odor you noticed and our local manager assured us that plans are in the works to replace the flooring. We appreciate your suggestions and have passed them along to the appropriate parties for consideration. We enjoyed having you as our guest and we hope to host you again soon.

Katelyn, thank you for your review. We are happy to hear you had an enjoyable stay overall. We apologize for any discomfort the couch and mattress caused. While they are in good working order, each guest has their own unique preferences. We appreciate your feedback and hope to host you again soon.

Hi Michael, thank you for taking the time to provide feedback on your stay with us. We are so glad you had a great experience! We have alerted our local staff about the smell. We hope to be able to host you again soon!

Steven, thank you for your review following your stay. We are happy you enjoyed this cozy cottage! This unit is not advertised with a dishwasher or washer and dryer as amenities, but we apologize for any inconvenience you experienced. We look forward to hosting you again!

We are sorry to see the air mattress situation was less than ideal. The property manager will get this taken care of!

We are very sorry to see that this cottage did not work well for this guest and that it was so dirty. The Property Manager will work with housekeeping on our expectations for cleanliness. This home is not advertised as being wheelchair or elderly accessible; we apologize if this came as a surprise. We do have a number of elderly accessible homes that we can direct guests to if they need assistance finding a suitable rental.