Vista frontal de la propiedad

Opiniones de Erinvale Estate Hotel And Spa

5 out of 5
Erinvale Estate Hotel And Spa
1 Erinvale Avenue, Somerset West, Cape Town, Western Cape

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 65 de 101 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 26 de 101 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 8 de 101 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 101 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 101 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

10/10

Servicios

9.2/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

WALTER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Peter A

Viaje en pareja
Brilliant all round but especially the warmth and friendliness of the staff
Se hospedó 4 noches en marzo de 2024
Respuesta de Yolanda, el 30 mar. 2024
Dear Peter AThank you for your lovely review shared.I am glad that you enjoyed the friendliness of our staff and trust that you will visit us again soon.We look forward to welcoming you back.Yours sincerelyYolanda Filmalter

10/10 Excelente

Hendrikus

Se hospedó 3 noches en enero de 2024
Respuesta de Yolanda, el 29 ene. 2024
Dear HendrikusThank you for sharing your lovely rating of your recent stay with us. We hope that you will visit us again soon.Yours sincerelyYolanda Filmalter

10/10 Excelente

Maren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel short drive to the airport
Se hospedó 1 noche en enero de 2024
Respuesta de Yolanda, el 29 ene. 2024
Dear MerenWe trust that you have returned home safely from your travels and want to thank you for your lovely comment and taking the time to rate your stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 Excelente

Martin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great hotel for a few days relaxation over Christmas.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Yolanda, el 29 ene. 2024
Dear MartinThank you for sharing your wonderful rating of your stay with us during the festive season.We are delighted that you had such a relaxing stay and hope that you could reset your senses to the start of the new year.We look forward to hopefully welcome you back in the future.Yours sincerely Yolanda Filmalter

10/10 Excelente

Jean-Pierre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Yolanda, el 29 ene. 2024
Dear Jean-PierreThank you for sharing your lovely rating of your stay with us. We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

8/10 Bueno

Peter

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Dr. Kamila

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wir kommen gerne wieder!
Von den ersten Minuten an ein toller Service und eine wunderschöne Anlage, es stimmte einfach alles!
Se hospedó 4 noches en noviembre de 2023
Respuesta de Yolanda, el 24 nov. 2023
Dear Dr. KamilaThank you for your lovely comments received.We are glad that you could enjoy and relax in the beauty of Erinvale Hotel.Yours sincerelyYolanda Filmalter

10/10 Excelente

Henry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gut gelegen für Ausflüge. Super Hotel.
Se hospedó 9 noches en octubre de 2023
Respuesta de Yolanda, el 24 nov. 2023
Dear HenryThank you for taking the time to review your recent stay with us and sharing your lovely comments.We hope that you will visit us again in the future.Yours sincerely Yolanda Filmalter

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

PATRICIA

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property said "excellent," from my arrival, where I was greeted by a friendly staff and assisted with my luggage - to checkout, which was handled with efficiency, professionalism and friendliness. The staff was exceptional - the room cleaners, restaurant staff, front desk, security and grounds people. Everyone offered assistance, suggestions on where to visit, and staff even created a special drink for me when I had a raspy throat. The environment was peaceful, each area of retreat offering a different experience. If you're looking for a space to wind down, to treat yourself (the nearby spa), to think, to walk - then this is the place.
Se hospedó 7 noches en abril de 2023
Respuesta de Yolanda, el 30 may. 2023
Dear PatriciaThank you so much for your lovely comments.We are delighted that you had such a wonderful experience and enjoyed your stay.We look forward to welcome you back at Erinvale Hotel in the future.Yours sincerelyYolanda Filmalter

10/10 Excelente

Matthew

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay, friendly staff
Was at the hotel for 4 nights for business. Great service. Great food. Nice places to gather for business discussions. Lovely grounds that are kept 100% prime. Graded my room to the first floor with outdoor sitting area- worth the extra! Staff was super friendly and helpful all day.
Se hospedó 3 noches en abril de 2023
Respuesta de Yolanda, el 30 may. 2023
Dear MatthewThank you for your lovely comments and taking the time to review your recent stay with us.We hope that you will have the opportunity to visit us again in the future.Yours sincerelyYolanda Filmalter

10/10 Excelente

Natasha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brilliant
Se hospedó 1 noche en enero de 2023
Respuesta de Yolanda, el 31 ene. 2023
Dear NatashaThank you for your lovely feedback.We trust that you will have the opportunity to visit us again in the future.Yours sincerely Yolanda

10/10 Excelente

Truls

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Mari

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Henk

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Heerlijke landelijke omgeving met uitstekend personeel.
Se hospedó 3 noches en mayo de 2022
Respuesta de Solitaire, el 15 jun. 2022
Dear Mr Henk Thank you very much indeed for your wonderful review of Erinvale Estate Hotel and Spa, after your recent stay with us. We are delighted to hear that you have had a most memorable stay at our hotel, and that the staff and service you received from them has met and exceeded your expectations. We do pride ourselves on our wonderful staff, who are always willing to go over and beyond to ensure that every guest is catered for and cared for to the highest of standards. Thank you again for your visit and your comments, and we all look forward to welcoming you back very soon. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was wonderful.
Se hospedó 1 noche en abril de 2022
Respuesta de Solitaire, el 26 abr. 2022
Dear Mr. Troy Thank you for excellent review after your recent stay with us. We take pride in taking care of our guests and are delighted that you expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excelente

Renay

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property with amazingly well maintained gardens. Friendly staff - even when they are very, very busy!
Se hospedó 5 noches en marzo de 2022
Respuesta de Solitaire, el 29 mar. 2022
Dear Renay Thank you very much for your kind review after your recent stay with us. We take pride in taking care of our Guests and are delighted that your expectations were highly met. Thank you for choosing to stay with us and we look forward to welcome you back in the future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excelente

Alan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel but poor wifi for standard of hotel. Also swimming pool lacked access handrails making it difficult for some residents to use.
Se hospedó 6 noches en marzo de 2022
Respuesta de Yolanda, el 21 mar. 2022
Good day Alan Thank you for taking the time to review your recent stay with us and the positive comments. I am glad to inform you that we are in the process of upgrading our wi-fi system as to offer a better and faster service to our guests. Your comments of the handrails in the swimming pool are valid and we will definitely give attention to this aspect in the future. Once again thank you for staying with us and we hope that you will have the opportunity to experience our Beautiful Hotel again in the future. Yours Sincerely Yolanda Filmalter

10/10 Excelente

Ludovic

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022

10/10 Excelente

CHERIE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2021

10/10 Excelente

Chantal

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Alfons, Münster

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr herzliches Personal die einem jeden Wunsch erfüllen möchten
Se hospedó 3 noches en febrero de 2020
Respuesta de Solitaire, el 6 mar. 2020
Dear Mr Alfons Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind Regards Solitaire Samuels Front Office Manager

10/10 Excelente

Alan, Frimley UK

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very nice and well maintained hotel and spa in a nice setting.
Se hospedó 2 noches en febrero de 2020
Respuesta de Solitaire, el 16 feb. 2020
Dear Alan, Many sincere thanks for your kind review after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Kind regards Solitaire Samuels Front Office Manager

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderfully friendly staff, amazing location of hotel at the foot of a mountain, the most beautiful gardens, lovely spa and excellent eating options on the Terrace. We thoroughly enjoyed every minute we spent here and look forward to a return visit in the future.
Se hospedó 3 noches en enero de 2020
Respuesta de Solitaire, el 31 ene. 2020
Dear expedia user, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

6/10 Aceptable

Jacobus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Disappointing
Beautiful place, with a great breakfast and very good service, but shower did not work. The water pressure on the shower was a trickle feed plus you could not adjust the trickle between hot and cold water. It was either boiling hot or ice cold. The technical staff only starts at 7:30 in the morning, which is well after I have left the hotel. Despite reporting the problem I never received any feedback why the shower was not working. It is my perception that the hotel was aware of the problem before I reported the shower not working.
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Nuo-Hua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was an amazing stay. I loved my experience at the Spa...such tranquil atmosphere! The hotel staff was very friendly.
Se hospedó 1 noche en julio de 2019
Respuesta de Solitaire, el 5 ago. 2019
Dear Nuo-Hua, Many sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression and that you had a memorable experience at the Spa. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards, Solitaire Samuels Front Office Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Murky pools
Lovely find, swimming pools a bit murky though. Some staff very friendly and helpful, some a bit aloof. Would however definitely stay again and make it one of my regular hotels when in the area.
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sehr freundlicher Empfang. Freundliches Personal. Gute Küche. Alles in Allem sehr Empfehlungsbrief und gutes Preis- Leistungsverhältnis.
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

jun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
周辺環境が素晴らしい
中庭に面したお部屋は明るく、景観もとても素晴らしいです。 また朝食のレストランも緑に囲まれた素敵なロケーションです。
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very polite ppp, the accommodations were large and airy and generally we were satisfied with everything
Se hospedó 14 noches en diciembre de 2018
Respuesta de Clinton Stewart, el 25 dic. 2018
Dear Guest Thank you for review on Expedia.com and for staying at our hotel. We are extremely delighted to hear that you enjoyed your stay at our hotel and that we exceeded your expectations of our service and standard. We hope to see you in the near future for your next stay. Kind Regards Clinton Stewart Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely relaxing hotel David and clinton outstanding
Se hospedó 2 noches en noviembre de 2018
Respuesta de Clinton Stewart, el 25 dic. 2018
Dear Guest Thank you for your review on Expedia.com of our Hotel. We are pleased and delighted to hear that your enjoyed your stay at our Hotel. We will relay your message of thanks to Clinton and David from our Front Desk team for their outstanding assistance during your stay. Thank you for staying with us and we hope to see you in the near future. Kind Regards Clinton Stewart Front Office Manager

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value and comfortable stay
The hotel has recently been refurbished. The location is convenient to get to the Winelands and very good restaurants the area has to offer and has all the necessary amenities on hand. The rooms are clean and fresh and bathrooms a decent size with bath and shower. The breakfast is fantastic and the hotel has a very relaxed feel about it. We enjoyed the hotel and this is already our 3rd stay and recommend the hotel. The service can be slow at times but if your on holiday that should not be a problem. We will be returning.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Alison, el 5 dic. 2018
Dear Brian, Thank you very much indeed for your most positive feedback after your recent stay with us. We are delighted to hear that you have had a most enjoyable and we trust memorable stay with us here at Erinvale Estate Hotel. We apologize that slow service was experienced at times. We will attend to this, thank you very much for advising us. It was our pleasure to host you, and we look forward to welcoming you back in the very near future. Best regards Erinvale Estate Hotel Management

10/10 Excelente

SD, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely hotel in a beautiful location. Good room, ground floor garden room - very clean and comfortable. Small bar is sometimes noisy but other lounge areas are available. Good restaurants.
Se hospedó 6 noches en octubre de 2018

8/10 Bueno

Lin, Hertford, England,UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely friendly hotel.
Staff were very friendly and helpful, especially with regard to the Handy Mobile Phone they provide for the use of guests - As we were visiting relatives we only ate a couple of the evening meals at the hotel, but they were excellent. The only downside for us (we are in our early 70s) was the lack of a second armchair in the room.
Se hospedó 14 noches en septiembre de 2018

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Erinvale comes highly recommended
This was my 3rd stay at Erinvale Hotel and Spa. I can highly recommend Erinvale for visitors to the area. Stunning setting and very friendly staff.
Respuesta de Clinton Stewart, el 19 abr. 2018
Dear Brian Thank you for your message on Expedia.com We appreciate your comment about of staff and setting. We are driven to provide excellent service and creating an environment for all our guests to feel at home while staying at our Hotel. We appreciate your review on Expedia and hope to have you back at the Hotel for use to exceed your stay once again. Yours Sincerely Clinton Stewart Erinvale Estate Hotel & Spa Marketing Coordinator and Public Relations Officer

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Hotel but administration let them down.
Nice place but they got my booking wrong and sent me to the Lord Charles for the night, the rate was however not reduced so I lost all the way.

10/10 Excelente

Håkan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Skön oas, nära vingårdar
Se hospedó 1 noche en enero de 2018

8/10 Bueno

Johanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

geoffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
erinvale looks much better but much more expensive
usual excellent service-refurbishment now completed and gardens look great sadly for us confusion over Suite booked has left us with sour taste having paid top price for a much lesser room than suite booked prices up 30+% to pay for it
Se hospedó 10 noches en enero de 2018

10/10 Excelente

Ian , Chicago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Classy authentic historical Cape Dutch haven
Tranquil, classy and authentic Cape Dutch experience with all the richness of ageless complexity and earthiness unique to the African Cape. A fantastic enriching experience.
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The most professional reception
We had a problem with the rental car,they contacted the rental company, when the help was late they contacted the garage again,when technician was not able to solve the problem ,they continue the follow up. We could enjoy a splendid dinner at Vergelegen and when we came back all was fixed. Although different people in the reception were involved ,the information flow was perfect. Absolute great and professional service,so uncommon now a days
Se hospedó 2 noches en diciembre de 2017

10/10 Excelente

Rolf

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
schön renoviertes hotel gutes preis leistungsverhältnis

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ein kleines Paradies
Wenn man nach einem Ausflugstag zurückkommt hat man das Gefühl, eine Oase der Ruhe erreicht zu haben. Das Personal ist ausnahmslos sehr freundlich, hilfsbereit und immer gut gelaunt.Man fühlt sich als Gast herzlich willkommen. Die Zimmer sind luxuriös ausgestattet.Im Badezimmer gibt es leider nur eine feste Regenschauerdusche, keine Handbrause, allerdings zuätzlich auch eine Badewanne.Das Frühstücksbüffet und die Restaurants sind ausgezeichnet.
Se hospedó 7 noches en noviembre de 2017
Respuesta de Marketing, el 16 nov. 2017
Good afternoon, Thank you for such an outstanding response. We at Erinvale Estate Hotel and Spa take pride in knowing we provided a wonderful experience for our guests, and we appreciate when our guests take the time to let us know what a wonderful time they had. We hope to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2017
Good morning, Thank you for such a wonderful review on our hotel, we at the Erinvale Estate Hotel and Spa appreciate guests who take the time to let us know their thoughts and opinions and we thank you for your effort. We hope to see you back with us again soon!

10/10 Excelente

Shirley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing!
Se hospedó 1 noche en octubre de 2017
Thank you so much Shirley for such outstanding feedback, we at Erinvale Estate Hotel and Spa very much appreciate when guests let us know they had a wonderful stay with us. We hope to see you soon!

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home from home
Peaceful, beautiful and well managed. One of the most beautiful parts of the western cape. Professional and well trained staff/management.
Se hospedó 2 noches en junio de 2017
Good morning Louis, Thank you so much for your glowing feedback, we at Erinvale Estate Hotel and Spa genuinely appreciate when customers take the time to let us know what we're doing right. We hope to see you back with us again soon!

10/10 Excelente

geoffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
another successful vacation
such friendly staff who really make you feel comfortable--attentiveness of management- and relaxing location--refurbishment to date looks good---getting pricey!