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Opiniones de The Winchester Hotel by NEWMARK

4 out of 5
The Winchester Hotel by NEWMARK
221 Beach Road, Sea Point, Cape Town, Western Cape

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 160 de 249 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 67 de 249 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 249 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 249 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 249 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JUANJO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel fantástico con un muy buen nivel de servi
Un hotel fantástico con un muy buen nivel de servicio.
Se hospedó 2 noches en julio de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

XIMENA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Kim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were outstanding. The breakfast amazing. 5 wonderful nights. 4 incredible sunsets.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
You need to be alert.
Se hospedó 6 noches en marzo de 2024

8/10 Bueno

Isabell

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024

4/10 Malo

thomas, kohler

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback, we apologize that you did not enjoy your stay with us. I have also sent you a message to your inbox. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful. Great staff!!
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

stanley

Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Winchester delivers good quality across the board. Good location, nice rooms and helpful staff
Se hospedó 3 noches en marzo de 2024
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

Hillel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a very nice boutique hotel. I’m a light sleeper and unfortunately, my room (loft) was on the third floor and directly under a corrugated metal roof. At daylight, seagulls started walking on the roof and woke me. Then the birds (more like angry birds) started to squawk very loudly and did not stop. When out of my room and looked at the roof, I noticed the hotel used a series of wires to prevent the seagulls from landing on the roof. I complained to desk clerk who told me he would tell management, as if it was a new problem. My mistake was not telling the hotel in advance that I needed a quiet room. I usually do, but thought because of thei
Se hospedó 1 noche en febrero de 2024
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

Rebecca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Alexander

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok 👌
Se hospedó 2 noches en enero de 2024
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

Mrs L

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lovely stay at the Winchester, for the two nights. The hotel is opposite the beach and is a safe neighbourhood. We booked a junior suite, which was large and had everything we needed. Breakfast was good with plenty of choice. We ate in the restaurant Shoreditch, which was
Se hospedó 2 noches en diciembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Winchester
Lovely hotel and great staff. A few minor issues with the shower. This did not impact our stay.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Holly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Rooms and very comfortable stay
A beautiful hotel with great parking facility. Located along the coast line and easy walk of 20 mins up to the main bars and restaurants area or the stadium. Breakfast and all food we ate here along with the service is excellent. All the staff throughout the hotel are very attentive and happy
Se hospedó 4 noches en diciembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

ingrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very happy with commitment of staff
Se hospedó 4 noches en octubre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Delna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Carole, Blue Bell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The BEST place to stay in Cape Town
Se hospedó 5 noches en septiembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Delna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

4/10 Malo

Thai Ping

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Old hotel needs more TLC
This is an old, charming hotel overlooking the ocean in Sea Point and the staff are lovely, especially Talia, the brilliant Duty Manager, who’s fabulous and helpful. Although the hotel was recently refurbished, it needs more work and attention to detail. The gym and spa are still not ready and the new restaurant just opened when we were staying. There’s still work going on and it can be heard at times. We had a suite, 201, facing the ocean, but there is a 4-lane busy, fast road in front of the hotel and traffic noise travels. The current, old double-glazed windows are not sufficient so we had to wear earplugs at night to avoid being woken up around 6am by the traffic. Our room’s AC/heating system wasn’t working either, so we had no heating for 6 days, even though it was cold outside being winter. We were given a small blow heater instead. Someone came twice to look at the heating, but couldn’t get it to work. They did however repair our bedside lamps, which had stopped working. The green promenade overlooking the ocean is nice, but there’s nothing much there, no bars or restaurants to go to: it is also quite dirty (dog poo and rubbish) and there are lots of homeless people everywhere, which makes it unsafe at night, as due to daily electricity outages, it’s very dark for a few hours. Overall an ok stay, but we wished we’d stayed in Green Point or elsewhere.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback, our apologies that you did not enjoy your stay at our hotel. We appreciate the constructive feedback. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Andrea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent experience. Staff were very helpful and courteous. A very good, safe location as well.
Se hospedó 4 noches en julio de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Ann

Se hospedó 1 noche en junio de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en mayo de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

Rajendran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

olivier

Se hospedó 6 noches en abril de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

8/10 Bueno

jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en abril de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Hans van

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Prachtig hotel met tevens een uitstekende keuken.
Se hospedó 1 noche en abril de 2023
Respuesta de Walda Lloyd - General Manager, el 3 abr. 2023
Groeten uit het Winchester Hotel.Bedankt dat u de tijd heeft genomen om onze accommodatie op Expedia te beoordelen, dit wordt zeer op prijs gesteld.We zijn verheugd om te zien dat u onze diensten en faciliteiten bevredigend vond, want dit is waar we naar streven, uitstekende gastenservice.Moet zeggen dat we hier echt een geweldig team zijn.Houd er rekening mee dat we het Top Management op de hoogte hebben gebracht van uw opmerkingen.Ik kijk ernaar uit u in de nabije toekomst weer te verwelkomen.Al het beste,Walda Lloyd

4/10 Malo

Thomas

Se hospedó 1 noche en marzo de 2023
Respuesta de Walda Lloyd - General Manager, el 3 abr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Hotels.com, this is really appreciated.We are disheartened to see that you found our services below your expectation. This is not what we strive for, but for excellent guest service. Please feel free to give me a call should you want to discuss your review score for us to know where we can better our service.Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excelente

Stewart

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved the overall aesthetics of this property and the family suite. It was perfect for what we needed. Wish I could have stayed longer to enjoy the courtyard1
Se hospedó 2 noches en marzo de 2023
Respuesta de Walda Lloyd - General Manager, el 3 abr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciated.We are delighted to see that you found our services and facilities satisfying, as this is what we strive for, excellent guest service. Must say that we are truly a great team working here. Please note that we have advised Top Management of your comments. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2023

10/10 Excelente

Ricki

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Ruth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stylish friendly helpful, great breakfasts
Se hospedó 4 noches en febrero de 2023
Respuesta de Walda Lloyd - General Manager, el 3 abr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciated.We are delighted to see that you found our services and facilities satisfying, as this is what we strive for, excellent guest service. Must say that we are truly a great team working here. Please note that we have advised Top Management of your comments. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

6/10 Aceptable

Jennifer

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 4 noches en enero de 2023
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Patrik

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Schönes Hotel an der Beach. Freundliches Personal und tolles Frühstück.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Walda Lloyd - General Manager, el 3 abr. 2023
Groeten van het Winchester Hotel, Bedankt voor uw geweldige beoordeling van ons eigendom. Ik zal dit zeker delen met het hele team. Het allerbeste en we kijken ernaar uit u in de niet zo verre toekomst weer bij ons te hebben.Groetjes, Walda Lloyd

10/10 Excelente

Emma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel in a great area for exploring cape town! Loved the sea facing room and beds were very comfortable.
Se hospedó 3 noches en agosto de 2022
Respuesta de Michael Liffmann, el 4 sept. 2022
Greetings From the Winchester hotel.Thank you for taking the time to review out hotel. We are exceptionally delighted to hear that your stay was wonderful. We are looking forward to the next visit.All the Best,Michael Liffmann

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent place to stay.
Se hospedó 2 noches en agosto de 2022
Respuesta de Michael Liffmann, el 4 sept. 2022
Greetings From the Winchester hotel.Thank you for taking the time to review out hotel. We are exceptionally delighted to hear that your stay was wonderful. We are looking forward to the next visit.All the BestMichael Liffmann

10/10 Excelente

Mary Ellen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was comfortable, great linens, very upscale bathroom. Food was very good, terrific breakfast buffet selection and the staff could not have been nicer.
Se hospedó 2 noches en agosto de 2022
Respuesta de Michael Liffmann, el 24 ago. 2022
Greetings Mrs Ellen,Thank you for your most valued feedback, We appreciate the time it took for you to review our hotel.We are delighted to hear that you had a wonderful time with us.We are looking forward to welcoming you back to your home away from home.All the Best,Michael Liffmann

10/10 Excelente

Rajendran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Vicki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Loved staying at the Winchester. Unfortunately they do not maintain their pool. While by pool, no one came out to clean the dirty dishes, towels or to put the umbrella’s down. In a wind storm it was quite dangerous. 1 umbrella landed in the pool. We were able to close 2 of the umbrellas before they were blown over. 1 umbrella was destroyed by the wind. Toppled, dragged and was broken. Do unfortunate. Expensive umbrellas. We told the staff twice and asked for assistance. They didn’t really care until it was too late.
Se hospedó 1 noche en febrero de 2022
Respuesta de Walda Lloyd - General Manager, el 3 abr. 2023
Greetings from the Winchester Hotel.Thank you for taking the time to rate our Property on Expedia, this is really appreciatedI would like to extend my apologies to the experience that you had at our pool.I have advised Top Management regarding your comments on the related issue, and you can rest assured that it will be addressed accordingly with the specific department. Looking forward in welcoming you back in the near future. All the best,Walda Lloyd

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Go to place to stay in Sea Point
Wonderful position; fab breakfast and lovely hotel courtyard. I really enjoyed it
Se hospedó 2 noches en enero de 2022
Respuesta de Michael, el 24 ene. 2022
Dear Michael Thank you for your very positive review of our beautiful hotel. I will be sure to pass on your comments to the team. Looking forward to welcoming you back to the hotel in the not so distant future. All the best Michael

10/10 Excelente

Joanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2021
Respuesta de Michael, el 11 ene. 2022
Hi Joanne Thank you for our perfect score! I am extremely proud of the team and that they gave you a seamless experience. Hope to have you back with us soon All the best Michael

10/10 Excelente

NANCY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful Old hotel, recently renovated. Our room was a Loft room w/ a sea view. It was very spacious and comfortable. The breakfast was a great buffet and we were able to sit out on the front terrace overlooking the ocean to eat and watch the paragliders land every morning. The pool area was very nice, a little small but it was fine. There was a smell of jasmine everywhere. There is also a beautiful courtyard for dining outside. Overall we had a great stay at a beautiful hotel in a beautiful city!!
Se hospedó 3 noches en diciembre de 2021
Respuesta de Michael, el 11 ene. 2022
Dear Nancy, Thank you for your amazing review of our property. I will be sure to share this with the whole team. All the best for 2022 and we look forward to having you back with us in the not so distant future. Regards Michael

10/10 Excelente

andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My favourite hotel in Cape Town
Happy warm friendly staff. Beautiful hotel. Excellently located. Best bathroom and view. Gorgeous courtyard. Outstanding breakfast and Shoreline restaurant inspired. Will return again and again.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Michael, el 30 nov. 2021
Good morning Andrea, Thank you so much for your positive feedback after your stay with us. Your comments will be celebrated with the team as we continue to take this amazing properties to new heights. We look forward to welcoming you back to the Winchester Hotel in the not so distant future. All the best Regards Michael

10/10 Excelente

Willie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Team Winchester, el 29 abr. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Eugene

Se hospedó 2 noches en marzo de 2020
Respuesta de Walda , el 20 mar. 2024
Thank you for your feedback! Hope to welcome you back soon. Best Regards, Walda LloydGeneral Manager

10/10 Excelente

Kurt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2020
Respuesta de Team Winchester , el 29 abr. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en febrero de 2020
Respuesta de Team Winchester, el 29 abr. 2020
Thanks for staying with us. We appreciate your feedback!