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Opiniones de Gateway Hotel

3 out of 5
Gateway Hotel
42 Chepstow road, Newport, Wales

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 32 de 118 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 42 de 118 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 118 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 118 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 118 opiniones" "

7.8/10

Limpieza

7.4/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Wayne

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Plenty of take aways availabke and a wetherspoons 10 mins walk away. Good location and good parking
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Christopher

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Dave

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Recently refurbished property and to a very high standard, great value and nice breakfast.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Nigel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great value for money
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Peter

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We got at hotel 3pm which was the check-in time kept us waiting outside for 30 minutes then when we got in kept us waiting another 15 minutes before we had keys to get in room then to top it all off shower was leaking and only had hand towels in room no bath towels will never use hotel again
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quite a soothing experience
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Maham

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Nick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Mel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic value for money
Fantastic value for money - very nice clean, good sized room with plenty of hot drinks available (and biscuits!). Good sized modernised bathroom. Very polite and friendly staff, and a very good breakfast included in the price! We would definitely stay here again.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Two nights in December 23
Lovely people. Very clean. Great value.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Wendy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ample parking. Friendly staff. Modern room. Clean. Nice TV . Generous tea and coffee. Comfortable bed. Good lighting. Plenty of storage. Bathroom was clean, water hot. Towels could have been bigger. Breakfast tasty, hot and made to order. Excellent coffee.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Hristo

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Simden

Viaje de negocios
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Sara

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very happy with this hotel. Room was spotlessly clean with a modern bathroom and shower. Comfortable bed as well. Would definitely recommend.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

daniel

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Emma

Budget and Tired could do better
The reception check in was awful had to ring a mobile number wait for someone to arrive even at 15.15 afternoon.Also bathroom window did not close so totally freezing having a shower with window open in nov .Also hallway smells and grubby looking with a open window in nov .my experience was durable for one night .
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sahin

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Bernard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Can you both please update the contact number for this hotel as it led to a bad check in experience
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Wellington

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The receptionist was a nice and helpful
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Nick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Mark

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal
Ordered a twin room but was put in a double room. Quickly corrected but not an ideal start. The young lady who was serving breakfast was very polite & helpful but wasn't to offer a vegetarian option for the cooked breakfast. Breakfast is great, if you like meat. Stayed here a year ago and service has dropped which is a shame as the room & location was perfect.
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

A

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Newport Stay
Room was on 3 floor three flights of stairs bit much for a OAP. Cigarette burn in sheet and broken Shower heat attachment mean you need to hold head to wash. Wifi was good and worked well, Breakfast was in different building had to got outside (Could get wet if raining) to other building, Breakfast was OK English or cereal or apples, fruit juices tea or coffee. Reasonably priced with parking. walking distance to town and food.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cheap and cheerful stay! Very basic room but great if all you need is a tidy room for the night. Would stay again.
Se hospedó 1 noche en mayo de 2023

4/10 Malo

James

Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Peter

Le gustó: Limpieza
Bit basic, but acceptable. Room bit small. More B&B than hotel?
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Penelope

Viaje en pareja
Le gustó: Limpieza
Clean and tidy room with good supply of tea/coffee etc
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

SEAN

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Josephine

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A bit dated but clean!
The main areas are a bit dated but the room was modern, clean and comfortable. It's on a main road so a bit noisy at night. Short walk to the centre where there are restaurants , etc.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Liam

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Awful service, great room
We arrived mid afternoon to a sign on the door saying back in 10 minutes. After around 15 minutes, a woman unlocked the door and walked away. I assumed this was another guest initially as there was no hello, greeting or welcome. The woman was continually coughing, spluttering and wiping her nose with a tissue. We followed her into the reception area where she sat down and in silence just handed me a sheet to fill out, asked my reservation code and this was followed by more silence. It felt like me and my friend was an inconvenience. She also took a phone call during this which I assume was for help on how to use the system. After another long silence she got the keycard which she then WIPED with the tissue she’d been using to blow her nose! Told us where to stay which was kind of complicated, ‘three doors down, room 9 floor 2’ it was quite hard to hear her as she was really quiet. She didn’t tell us where our included breakfast would be or when, when to check out, or any additional information. It turns out the place we were staying was four doors down and the room itself was brilliant and clean. The next morning we left at 11.30 and there was no information on where to put the keycard to our room. The reception was also closed and as we were in a rush, we had to leave it under the mat of the reception door. Overall it was a great stay and we slept well, but something needs to be done about service as we also missed out on breakfast that we paid for.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Anthony

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Iman

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Carol

Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
worst hotel
On arrival i made our beds up as the matress topper was under the bed torn bed sheets,dirty walls and skirting,used bathroom matt,drilling and banging building work going on in the next room breakfast wasnt the best turkey rashers instead of bacon no one to speak to about our room back home tryed ringing several times but no answer
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Lesley

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay was very good. When I arrived I was suffering with a breathing bproblem. Thestaffmember on reception I immediately changed my room to a downstairs disability room. Very thouhgtful and considerate. Inhave stayed at the hotel before and always find it a pleasant stay and clean.
Se hospedó 3 noches en diciembre de 2022

10/10 Excelente

J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent value for money
spotlessly clean, ideally situated & including a breakfast that puts more expensive hotels to shame
Se hospedó 2 noches en diciembre de 2022

2/10 Terrible

Debby

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Gillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room was lovely & clean. Bathroom was lovely with a great shower. Toilet pressure wasn't great though, flush was rubbish. Great to have off road parking on site. Breakfast was lovely. Young Girl serving breakfast was really lovely. Reception on checkin though was awful, no welcome, no smile etc.
Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Nigel Alan

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza
The best thing was we had a refund back into our account. We had a room with a broken
Se hospedó 1 noche en octubre de 2022

4/10 Malo

Jo

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hotel was pretty battered, holes and large dents/scuffs on walls, damaged furniture but worse was shower, could not be used as nowhere to hang shower head! Service at breakfast was poor but food was reasonable.
Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Carlene

Se hospedó 1 noche en octubre de 2022

2/10 Terrible

David

No le gustó: Condiciones de la propiedad
I was in room 5. In thr room below me there was some kind of motor running on/off all night long. I had no sleep and left with a bad headache ruining my day.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very warm welcome and great place to stay.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Kristiyana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It. Was excellent stay,. My room bed was wobbly. when i complained,. The gentleman at the receiptient gave me a nice double bed room.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Daniel

Viaje en grupo
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Steve

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

gwen

Se hospedó 4 noches en agosto de 2022

8/10 Bueno

Matthew

Le gustó: Limpieza y comodidad de las habitaciones
Basic
Very small but a nicely presented room given the cheap price. The shower was surprisingly strong. There is off road parking but it is limited and someone had to move for me to fit in. We didn’t have breakfast and instead walked to the Wetherspoons as we were leaving Newport on the train anyway.
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

MICHELE

Se hospedó 1 noche en agosto de 2022