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Opiniones de ibis Carlisle – City Centre

2 out of 5
ibis Carlisle – City Centre
Portlands Botchergate, Carlisle, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 458 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 382 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 1005 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Karren

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Comfortable enough for one night. Dinner was tasty, staff friendly. Disappointed that the room had a stench of urine in the carpet (possibly from a dog), the attempt to air the room by opening the window was futile. Had to sleep with fan on to dispel the smell to be able to sleep.
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Michael

Screaming and shouting from the nearby nightclub visitors meant i got less than three hours sleep
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Elizabeth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Decent city centre accommocation. Car park difficult to find because the bit of street it is no-entry from one direction, and there is another huge car park on the same street.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jamie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location to all amenities. Rooms very clean and comfortable. Nice beds. Staff very helpful. Easy check in
Se hospedó 1 noche en abril de 2024
Respuesta de Ibis Team, el 18 abr. 2024
Dear Jamie, Thank you for your positive review! We are delighted to hear that you found our location convenient and enjoyed our clean and comfortable rooms. Our team is always here to help, and we aim to provide a seamless check-in experience. We hope to welcome you back soon. Best regards, ibis Carlisle City Centre.

8/10 Bueno

Martin, Nepean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value for money.
Se hospedó 1 noche en abril de 2024
Respuesta de Ibis Team, el 18 abr. 2024
Thank you for your kind review.

6/10 Aceptable

Pat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Having a rest
We gave stayed at this ibis many times but neverbeen in a room next to the lift which was very noisy at times during the our 2 night stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Ibis Team, el 5 mar. 2024
We appreciate your loyalty as a returning guest. We apologize for any inconvenience caused by the noise from the nearby lift during your recent stay. Your feedback is important to us, and we will take it into account as we strive to improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future

10/10 Excelente

Frances

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ideal for railway station access and good choice of pubs and places to eat
Se hospedó 4 noches en febrero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for your review

10/10 Excelente

Vincenzo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ibis Team, el 5 mar. 2024
Thank you for your kind review

10/10 Excelente

Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Efficient check in, friendly helpful staff
Se hospedó 2 noches en febrero de 2024
Respuesta de Ibis Team, el 5 mar. 2024
Thank you for your review

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for your review

8/10 Bueno

Gareth

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Ibis Team, el 26 mar. 2024
Thank you for your review

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Uncomfortable vacation
On arrival we were 30 minutes early before our check in time. we were offered an earlier check in if we paid an advance of £10. We were given a quiet room at the back of the hotel. Saturday night was not quiet! the car park seemed to be full of very noisy revellers until 4am.Sunday night was quieter! Although the rooms were clean. Some of our shopping went missing from our room on our return from exploring the city. It was not worth a lot of money but left us feeling uneasy.
Se hospedó 2 noches en febrero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at ibis Carlisle City Centre.We understand that your early arrival and the request for an early check-in for an additional fee did not meet your expectations. We are sorry to hear that your room was not as quiet as expected on Saturday night due to noisy revellers in the car park. We will take your feedback into account and explore ways to minimize any disturbances for our guests in the future.Regarding the missing items from your room, we are concerned to hear about this incident. While we cannot make any assumptions, we take such matters seriously and will review our internal procedures to prevent any similar occurrences.Thank you once again for bringing these matters to our attention. We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future.Best regards,ibis Carlisle City Centre

10/10 Excelente

mick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Ibis Team, el 26 mar. 2024
Thank you for your review

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for your review

6/10 Aceptable

Neil

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sadly, if you book a room with the intention of sleeping soundly through the night and waking refreshed then the Ibis is not for you. The room, staff, breakfast and parking are all good. The problem is the Walkabout pub directly next door. Some nights it is open until 4am and at chucking out time, its patrons congregate outside for the odd fight and who can scream the loudest contests. I stayed on a Monday night when it was open until 3am and was woken up on several occasions. The same happened on a previous stay. Not the fault of Ibis, they try very hard in the circumstances.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Dear Neil, Thank you for taking the time to share your feedback about your recent stay at ibis Carlisle City Centre. We truly appreciate your kind words about our room, staff, breakfast, and parking. We apologize for any inconvenience caused by the noise from the nearby Walkabout pub during your stay. We understand that a peaceful night's sleep is important to our guests, and we regret that this was not the case for you. Please know that we have taken note of your feedback regarding the noise disturbance and we will take it into consideration as we strive to improve our guests' experience. Despite the situation being beyond our control, we appreciate your understanding and kind words about our efforts. We hope that you will consider staying with us again in the future so that we may have the opportunity to provide you with a more peaceful experience. Warm regards,ibis Carlisle City Centre

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good stay
Good visit. Sure you hear this continuously but the nightclub noise was an issue. Ear plugs helped though
Se hospedó 1 noche en febrero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about your overall visit. We apologize for any inconvenience caused by the nightclub noise. We understand that it can be disruptive, and we will take your feedback into consideration. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Carlisle City Centre.

10/10 Excelente

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for your review

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for your review

10/10 Excelente

Pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend stay
Central location handy to train station and centre. Busy street at weekends but room was surprisingly quiet.... Great stay
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Geoffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Heather

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ibis Team, el 18 mar. 2024
Thank you for your review

10/10 Excelente

Jeff

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Hugh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Carl

My search was for the Birmingham area. I didn’t check where you had booked me in at but all other properties was in Birmingham but the property you would check me at was in Carlisle. I didn’t check and when I got to the property last night which I thought was my property in Birmingham what is actually in Carlisle I wasn’t happy so I paid for a place in Carlisle. Wish I actually thought was in Birmingham you tricked me. Basically are you all the time I’m not happy at all
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lisa

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Ibis carlisle
The room was incredibly cold. There was no obvious way of getting in warmer. The thermostat on the wall did nothing. The quilt on the bed could have been thicker. The hot water was warm, not hot enough for a shower if we wanted one.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Allan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

David

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Alistair

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
Rooms well maintained and clean staff very friendly
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

John

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was fine
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Gareth

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Iain

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Definitely go back
Great location Great rooms
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Alan

Le gustó: Servicio y personal
Only didn’t like turning up at 1pm and having to pay a tenner to check in and having to pay 1.50 for the car park. A bit of wiggle room should of been given since it was a Sunday and not a busy Saturday.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff friendly and helpful. Easy access. Convenient
Se hospedó 4 noches en octubre de 2023

2/10 Terrible

Fatima

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I think having water in a room is a human right ! No toiletries for £80 it’s a travesty
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Iain

Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Maria

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Raj

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Felt like student accomodation.
The room absolutely stank of weed on the first night, turned up the ventilation system to clear it and it got worse. Was coming through the ventilation. Told reception in the morning, and they didn't care at all. Just said nothing we can do. The second evening it stank of cigarette smoke. cigarette butts on the floor in the corridors by the lifts. rubbish on the floor down the corridors. Excellent soundproofing to the street which was much appreciated but the door to the room might as well have been made of paper for all it did to reduce the noise of people shouting in the corridors at night. Every place has a bad day but from the reaction of the staff, this seems to be the norm.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Clive

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Ronn

5 people arrived back at hotel 11.30pm Friday. Door keys would notopen door. Staff ignored us knocking on door. Could only get in when someone else turned up whose key opened door.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Melinda

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Adrian

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy parking in the centre of Carlisle, and access on foot to a wide choice of places to eat. Only downside is the area can be quite noisy from nearby clubs at night. The noise is only a problem if you want the window open.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Mark

Se hospedó 1 noche en septiembre de 2023