Vista frontal de la propiedad

Opiniones de Carmel Inn And Suites

2.5 out of 5
Carmel Inn And Suites
5th And Junipero, Carmel, CA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 290 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 358 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 186 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 105 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1001 opiniones" "

8.0/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

valdemar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena estancia, excepto por lo vecinos de la última noche Se levantaron a las 4AM y no dejaron de hacer ruidos hasta las 9 AM, es un riesgo quedar en piso bajo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello valdemar,Lamentamos escuchar que tuvo una experiencia desafortunada con los vecinos durante su última noche. Apreciamos su comentario y aseguramos que lo compartiremos con nuestro equipo de gestión. Aconsejamos a nuestros huéspedes que nos informen de cualquier inconveniente durante su estancia para que podamos tomar medidas oportunas. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

8/10 Bueno

valdemar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello valdemar,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay and understand your concerns. We appreciate your valuable input and will be sure to share your comments with our team for improvement. Please feel free to reach out to our management directly so they can further address your concerns.

10/10 Excelente

ellen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Acogedor, impecable
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 7 abr. 2023
Hi Ellen,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was impecable, and we look forward to seeing you again!

10/10 Excelente

graciela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy recomendable, limpio, cerca, buen precio, estacionamiento. Todo lindo
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 4 abr. 2023
Hi Gracieta,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 Terrible

Beatriz

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the worst place I have ever stayed at. Tv problems and they send me to the back room against the wall no view at all. Took them a couple of hours to fix my tv. They didn’t offer me to switch room since check in. Definitely the worst place I have stayed at. My rate is poor poor.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 8 jul. 2022
Hello Beatriz, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
El personal fue atento y servicial. La habitación estaba bien. La ducha muy buena. El desayuno es lo más pobre de todo. Esta bien ubicado y es tranquilo. Las paredes son muy finitas, se escucha todo.
Se hospedó 2 noches en junio de 2022
Respuesta de Manager, el 18 jun. 2022
Hello Raul, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excelente

Juan David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 12 ene. 2022
We appreciate that you've taken the time to share with us regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Malo

armando

No le gustó: Limpieza y servicio y personal
Mala experiencia, en un lugar soñado.
Estuvimos dos días y siempre nos atendió la misma única recepcionista, con mala actitud, pareciera que no hay personal de atensión. Nunca asearon el cuarto, y lo reclamamos específicamente dos veces. El segundo día no trajeron el desayuno. Las habitaciones están bien y amplias, decoración de estilo rococo, pero muy ruidosas, si acceden a reservar deberían solicitar 2 piso aunque es por escaleras. La piscina está en ruinas y se ve desde mucho tiempo atrás. No recomiendo este hotel.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Manager, el 22 sept. 2021
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Malo

Ana Rosa

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Decepcionante
Mal servicio la habitación muy pequeña, no hicieron el aseo a tiempo. No dan agua, no tiene closet ni caja fuerte. En relación precio calidad muy mal. No regresaría.
Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 3 ago. 2021
We appreciate the comments, especially with regards to your opinion of our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar es encantador y a habitación muy acogedora
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 15 jul. 2021
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excelente

Susana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Extraordinario, muy relajante y todo muy limpio
Se hospedó 1 noche en mayo de 2021
Respuesta de Manager, el 11 may. 2021
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Bueno

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 1 noche en marzo de 2021
Respuesta de Manager, el 15 mar. 2021
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bueno

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfecho
Todo muy bien. El desayuno es muy limitado.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Nisha, el 20 dic. 2019
Thank you so much for your positive feedback and for staying with us!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable estancia en Carmel
Hotel cómodo situado en Carmel by the Sea. Excelente ubicación y muy cómodo. Incluye desayuno sencillo, para disfrutar de las opciones culinarias en un rico lunch.
Se hospedó 1 noche en julio de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Solo estuve una noche y al día siguiente sali de viaje
Se hospedó 1 noche en mayo de 2018

10/10 Excelente

Luis M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amplia suite
Amplísima y cómoda suite
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Claudio

Le gustó: Limpieza y comodidad de las habitaciones
hotel central
Hotel pequeño y económico, bien para transito.

8/10 Bueno

Sasha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Comfortable.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 2 may. 2024
Hello Sasha,We are pleased to hear that you found your stay comfortable. Your feedback is greatly appreciated, and we strive to provide all our guests with a satisfactory experience. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I definitely was amazed by how thoughtful, helpful and caring the office staff was when hi, accidentally tripped and fell in the parking lot of the hotel. She helped me in so many ways and made a difficult situation much better. Two thumbs up!!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Kathleen,We are glad to hear about your positive experience with our office staff. Ensuring our guests' well-being is always our top priority. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excelente

Marcin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, good vibes
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello Marcin,We're thrilled to hear you enjoyed our friendly staff and positive atmosphere during your stay. Your kind feedback means a lot to us, and we hope to welcome you back soon for another wonderful experience at our hotel.

8/10 Bueno

Valeria

Viaje en pareja
No le gustó: Condiciones de la propiedad
Nice and cozy hotel. Furniture is outdated and was are thin to where you can hear your neighbors. Convenient location to downtown area.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Valeria,We appreciate your feedback on our cozy hotel and convenient downtown location. Guest satisfaction is important to us, and we value your input for potential improvements. We hope you had a pleasant stay overall and thank you for choosing our hotel for your visit.

10/10 Excelente

Cristian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello Cristian,Thank you for sharing your positive feedback regarding our customer service. We strive to provide excellent service to all our guests. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

6/10 Aceptable

Genoveva

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 8 may. 2024
Hello Genoveva, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to share any details of your experience so we can address them accordingly.

8/10 Bueno

Vito

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location good value for the price. Adequate but tight parking. Walk to many restaurants, bakeries, coffee shops. The furnishings are old and need updating.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello Vito, We appreciate your feedback on our convenient location and value. It's wonderful to hear you enjoyed the nearby amenities. We will take your comments on parking and furnishings into consideration for future improvements. Thank you for sharing your experience with us.

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was walking distance from shops and restaurants
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Jessica,We are glad to hear that you found our hotel conveniently located near shops and restaurants. We hope you had a pleasant stay overall and enjoyed exploring the area. Thank you for choosing to stay with us.

2/10 Terrible

julianna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property is outdated and the bed was the worse. It’s like sleeping on the floor with springs coming out of the mattress. I asked if I can get moved to another room hoping a better bed, and front desk clerk said they’re all the same. I was very close to leaving after first night, but we had one more night and I was enjoying the shopping and restaurants. No wonder they offer massages because after first night you wake up with your neck and shoulders kinked. Ya we were only there to sleep, but you leave this place hurting from not having a good sleep. I wouldn’t recommend this place.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello julianna,We're sorry to hear that you experienced discomfort during your stay. Your feedback is crucial for our continuous improvement. We suggest contacting management to discuss your specific concerns in further detail for potential enhancements.

10/10 Excelente

Dana

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ver nice stay. The staff is friendly. Rooms are clean. The property is right downtown can walk to shopping and restaurants.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Dana,We are delighted to hear you enjoyed your stay with us! Our team strives to provide top-notch service and maintain a clean environment for our guests. Being centrally located offers convenience for exploring the city's attractions on foot. Thank you for sharing your positive experience with us.

10/10 Excelente

Emma

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 abr. 2024
Hello Emma,We are thrilled to hear that you had an excellent stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon for another amazing experience!

10/10 Excelente

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you for the great service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 20 mar. 2024
Hello Francisco,We appreciate your kind feedback and are thrilled to hear you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input is invaluable to us as we strive to continually improve our guest experience.

4/10 Malo

Chantal

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Bei der Buchung haben wir leine Unterkunft mit Frühstück gebucht. Frühstück wird leider nur am Wochenend angeboten. Darüber wurde bei der Buchung nicht informiert, jedoch im voraus abgebucht. Das Frühstück wird in einen Korb vor die Tür gestellt: 1 kleine Portion Corn flakes, 1/4l Mikch und 1/8l OSaft. Personal überhaupt nicht zuvorkommend. Schade für diese Unterkunft in guter Lage.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Chantal, Es tut uns leid zu hören, dass Sie mit dem Frühstücksservice und dem Service des Personals während Ihres Aufenthalts unzufrieden waren. Wir empfehlen unseren Gästen, sich vorab über alle Details ihrer Buchung zu informieren, um Missverständnisse zu vermeiden. Wir schätzen Ihr Feedback und werden Möglichkeiten zur Verbesserung prüfen. Vielen Dank für Ihr ehrliches Review.

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Sarah,We're delighted to hear you enjoyed your stay with us! Your positive feedback is truly appreciated. Thank you for choosing our hotel for your visit.

8/10 Bueno

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All of the above however was disappointed when I went to extend my stay a second night and the rate more than doubled because of a holiday weekend, very disappointed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 19 feb. 2024
Hello Deborah, We apologize for any inconvenience you experienced regarding the rate increase due to the holiday weekend. Our rates can fluctuate based on demand, and we recommend booking in advance to secure the best rate for your stay. Your feedback is valuable, and we appreciate you sharing your experience with us.

10/10 Excelente

Kimberly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great spot. The staff was very nice when I checked in. It has a great location and is walkable to a lot of shops and the beach!
Se hospedó 4 noches en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello Kimberly,We are pleased to hear that you enjoyed our convenient location and found our staff to be friendly during your stay. Our team takes pride in providing excellent service to all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

6/10 Aceptable

Mark

Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Mark,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly if there were any areas where we could have improved your experience. Your feedback is valuable to us.

4/10 Malo

Renie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 15 feb. 2024
Hello Renie, We apologize for any inconvenience you may have experienced during your stay with us. We value your feedback and encourage you to reach out to our hotel directly so that we can address any concerns you may have had. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more positive experience in the future.

8/10 Bueno

Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable, friendly
Nice hotel with comfortable bed and helpful staff. The breakfast was sad so don't bother with that.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 14 feb. 2024
Hello Ann,Thank you for your feedback on our comfortable beds and helpful staff. We appreciate your input regarding breakfast and will share it with our team for improvement. We strive to provide a satisfying dining experience and regret that we fell short in this aspect. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Kristin

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 8 feb. 2024
Hello Kristin, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Aceptable

Artha

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The room had inadequate lighting. Too dark to read. The breakfast was not good. In a town with excellent bakeries, fresh pastry and fruit and some decent coffee would have been far preferable to the bad coffee, cereal and granola bars we got. The TV was old and had no APPs available. A bit more attention to detail could elevate this hotel without much effort.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 6 feb. 2024
Hello Artha, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lighting in your room. We appreciate your input regarding the breakfast variety and quality. We're sorry if our current offerings did not meet your expectations. Regarding the TV, we do value your suggestion for improvements. We strive to provide a comfortable stay and will take your comments into consideration for future enhancements.

8/10 Bueno

Austin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 2 feb. 2024
Hello Austin,Thank you for staying with us! We appreciate your rating and we hope you had a pleasant stay. If there is anything specific that you would like to share or if there is anything we can do to improve your future stays, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excelente

Kenneth

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Choice
Second time here, great value and location, getting the larger rooms (suites) with a living area makes it very comfortable.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 26 ene. 2024
Hello Kenneth,Thank you for choosing our hotel for a second time. We are glad to hear that you found our location and value to be great. Our larger rooms with living areas are designed to provide comfort during your stay. We appreciate your feedback and hope to welcome you again in the future.

10/10 Excelente

Clark, Denver

Close to Ocean Avenue, the heart of Carmel-by-the-Sea
Se hospedó 3 noches en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Clark,We appreciate your feedback and are glad to hear that our hotel's location near Ocean Avenue in Carmel-by-the-Sea was convenient for you. We hope you enjoyed exploring the vibrant heart of our charming coastal town. If you have any further feedback or suggestions, feel free to reach out to our management team directly.

8/10 Bueno

Jorge

Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 25 ene. 2024
Hello Jorge,We're glad to hear that you enjoyed your stay with us! If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly so that we can address any concerns or questions you may have. We hope to welcome you back again soon for another great stay!

6/10 Aceptable

Kelly

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Overall this was just okay, the bed is not comfortable and there is no way to plug the bathtub nor sink for a bath etc. there was a group of girls staying next door who were being loud with the door open after 10 pm and talking in the hallway. The service is alright. Won’t be back though. Spend the extra few dollars somewhere else for a better nights sleep and more quiet.
Se hospedó 4 noches en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Kelly, Thank you for sharing your feedback with us. We're sorry to hear that you did not find the bed comfortable and that you experienced noise disturbances from neighboring guests. Please note that our team is available 24/7 to address any concerns during your stay. We appreciate your comment on our service and will continue to strive for improvement. We hope you consider giving us another chance in the future for a more enjoyable stay.

10/10 Excelente

Mert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Mert,We greatly appreciate your perfect rating of your recent stay with us! It is fantastic to hear that we met or exceeded your expectations during your time at our hotel. If you have any specific feedback or comments, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

8/10 Bueno

David

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello David,We're glad to hear that you enjoyed your stay at our hotel. We strive to provide a positive experience for all our guests. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back in the future.

8/10 Bueno

W. Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 18 ene. 2024
Hello W. Scott,Thank you for your kind words about our staff! We strive to provide the best customer service experience possible. We appreciate your feedback and hope to welcome you back in the future.

8/10 Bueno

Charles, SANTA BARBARA

Le gustó: Servicios y condiciones de la propiedad
Na
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 9 ene. 2024
Hello Charles,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We are sorry to hear that you did not have a satisfactory stay with us. We apologize for any inconvenience you may have encountered. Should you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Malo

Stephanie D

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The property is shortly staffed. The cleaning staff ignored the do not disturb sign and entered the room to drop off towels. Management should prioritize updating the place. The room was rundown and in poor condition. The only thing that appeared to be renovated was the bathroom, but there was little attention to detail as the shower curtain was inside out.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Stephanie D, Thank you for sharing your experiences during your recent stay. We apologize for any inconvenience caused by the cleaning staff's oversight. We appreciate your feedback regarding the condition of the room, and we will pass it along to our management team for their consideration. Our team continuously works towards improving our property, and we thank you for bringing this to our attention. Your comments will help us better serve our guests in the future.

8/10 Bueno

diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is so close to downtown Carmel. Everything is walkable. It is an older place that has been upgraded. People are very nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 3 ene. 2024
Hello diana, Thank you for sharing your positive experience with us! We're glad to hear that you enjoyed our convenient location near downtown Carmel and found our friendly staff to be accommodating. We take pride in continuously upgrading our property to ensure a comfortable stay for our guests. We hope to have the pleasure of welcoming you back in the future!