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Opiniones de Comfort Inn & Suites East Greenbush - Albany

2.5 out of 5
Comfort Inn & Suites East Greenbush - Albany
99 Miller Rd, Castleton-on-Hudson, NY

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 314 de 680 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 198 de 680 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 680 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 680 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 680 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jacqueline

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
La entrada muy bonita y agradable,lo menos que me gusto los cuartos
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

Dawn

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
I had booked for two nights and the property flooded. They did not charge me for the night it flooded but I expected something in return for my inconvenience.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Jean Francois

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
La piscine était fermé et pas de spa aussi et sur votre site c’était pas marqué ont n’a choisi set hôtel pour la piscine et le spa déçu
Se hospedó 2 noches en abril de 2024

4/10 Malo

Ashley

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Dennis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
You were completely booked an i had assumed an inhouse conference, breakfast was a disaster by 8am when we went to eat, everything was completely empty and no sign of anyone to replenish the breakfast items including the forks!:[ i get the help issues but come on!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jai Shiva Perundurai

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was quite easy to check in and the room is in excellent condition...
Se hospedó 1 noche en abril de 2024

10/10 Excelente

cody

Se hospedó 1 noche en abril de 2024

4/10 Malo

Catherine

Se hospedó 3 noches en marzo de 2024

4/10 Malo

Matthew

No le gustó: Limpieza y condiciones de la propiedad
Didn’t get to had a issue
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Joseph

No le gustó: Condiciones de la propiedad
The pool was empty. Not a big deal.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Brian

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here a couple times now. Staff is friendly and property is clean
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

stephanie

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Theresa

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Chantal, Beloeil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Maryann

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great, but they suddenly closed the pool! I selected this hotel specifically for the pool so my grandchildren could swim. While it might have been unavoidable, maybe some preventative maintenance could have fixed the problem before ALL kids were on winter break.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Liliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a 1 night stay. Very comfortable and convenient. Clean
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Sabaria, Brooklyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found that the property was well kept, clean and the staff was friendly as well as courteous. Easy drive to walmart,restaurants and other shopping needs.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mark

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel staff has been accommodating
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Last-Minute Stop
We were traveling from Massachusetts back home to the Finger Lakes region of New York, and the Interstate became impassable due to snow. My son found this hotel and booked last-minute. The facility is clean, updated and the room was cozy. Staff was extremely friendly and helpful. In fact, this was a nicer hotel than some on our planned trip!
Se hospedó 1 noche en enero de 2024
Respuesta de FOS, el 4 feb. 2024
Thank you for your kind words and we are happy that you are happy. We hope to see you again soon.Staff

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel. Room was clean and comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de FOS, el 4 feb. 2024
Thank you so much for your kind words. We are looking forward to hopefully serving you again in the future.

10/10 Excelente

Linda

The beds are awesome! Water pressure is great. Wish we had more time to try out the pool.
Se hospedó 1 noche en enero de 2024
Respuesta de FOS, el 4 feb. 2024
Thank you for your kind words. We are looking forward to serving you again in the future.

10/10 Excelente

Lindsay

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice place, clean and comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de FOS, el 4 feb. 2024
Thank you for your kind words. We are looking forward to being able to serve you again, soon.

10/10 Excelente

Andrea

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very pleasant and helpful. Breakfast was very good. Staff at breakfast was excellent in making sure everything was in order.
Se hospedó 3 noches en enero de 2024
Respuesta de FOS, el 4 feb. 2024
Thank you for your kind words. We hope to be able to serve you again in the near future.

6/10 Aceptable

Adrian

Se hospedó 1 noche en enero de 2024
Respuesta de FOS, el 4 feb. 2024
I am sorry we did not meet your expectations. We would live the opportunity to be able to serve you better the next time around.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de FOS, el 4 feb. 2024
Thank you for your generous survey. We hope to be able to serve you again in the near future.

10/10 Excelente

Dalton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de FOS, el 4 feb. 2024
Thank you for your response to our survey. We hope to serve you again very soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel choice!
Hotel was great. Clean room and comfy bed. Overnight was quiet.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Jacob

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

kaylee

Se hospedó 1 noche en diciembre de 2023
Respuesta de FOS, el 4 feb. 2024
Thank you for the generous score on our survey. We hope to be able to serve you again soon.

2/10 Terrible

Carrie, Rensselaer

No le gustó: Servicio y personal
The manager Frank very rude and disrespectful requested a refund was told “nope”. Think Frank is in need of customer service training. Will never set foot in the door again!
Se hospedó 1 noche en diciembre de 2023
Respuesta de FOS, el 4 feb. 2024
We apologize for your experience. We hope to better serve you in the future.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Supper nice staff n checkin
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

ADELA

Se hospedó 1 noche en diciembre de 2023
Respuesta de FOS, el 4 feb. 2024
Thank you for completing our survey. Please tell us hoe to better serve you in the future.

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very reasonable price. Easy access to Albany train station within 15 minute drive. Clean and staff very friendly.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Vicken

Se hospedó 1 noche en diciembre de 2023
Respuesta de FOS, el 4 feb. 2024
Thank you for choosing us to stay with. We hope for the opportunity to serve you again soon, so that we can work on a perfect 10..

2/10 Terrible

Nai air Norn

Se hospedó 4 noches en diciembre de 2023
Respuesta de FOS, el 4 feb. 2024
We are very sorry we did not meet your expectation. Please let us know how we can better serve you in the future.

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didnot like that you had to ask to clean up riom
Se hospedó 3 noches en diciembre de 2023

2/10 Terrible

Shawn

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Albert

Se hospedó 1 noche en diciembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for staying with us. We apologize we didn't meet your expectation, and hope to better serve you in the future.

10/10 Excelente

James

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

osher

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for staying with us. We apologize we didn't meet your expectation, and hope to better serve you in the future.

10/10 Excelente

BHARAT

Se hospedó 2 noches en diciembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for staying with us. We are excited that we were able to meet your expectations. We are looking forward to serving you again.

8/10 Bueno

Norman

Se hospedó 4 noches en noviembre de 2023

6/10 Aceptable

Catherine

Se hospedó 3 noches en noviembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for staying with us. We apologize we didn't meet your expectation, and hope to better serve you in the future.

8/10 Bueno

Johanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I forgot my cell phone at this Comfort Inn and didn’t realize it until I’d arrived home, 3 hours away. I called, in a panic, and the front desk clerk began the process of trying to locate it. It wasn’t readily found and through repeated phone calls, each more anxious than the last, I always spoke with the same clerk, Allysa, and She was incredibly calm, compassionate and professional. I was truly impressed with her poise and patience. I felt heard and seen as a V.I.P. guest that needed taking care of. I got my phone back but I also walked away feeling like the whole thing was handled beautifully. So high marks for Allysa on her excellent customer service… which, in my opinion, is the most important aspect of doing business in hospitality or otherwise.
Se hospedó 1 noche en noviembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for staying with us. We appreciate your patronage and loyalty to our brand. We have forwarded your kind words to Allyssa. We appreciate you and hope to be able to serve you again soon.

10/10 Excelente

Adam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice spot between Kinderhook and Albany right off of I90, very new and clean, great for the price
Se hospedó 1 noche en noviembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for staying with us. We are excited that you enjoyed your stay, and hope that we are able to serve you again real soon.

8/10 Bueno

Cincinnati

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the large flat screen TV and WIFI was great. (Tho not needing a password felt unsafe) Very nice decor. Extremely clean room and common areas. Building felt safe. Would have liked a restaurant to be on site. An off the highway sort of site, but given that, it was fantastic. Very nice bed too.
Se hospedó 1 noche en noviembre de 2023
Respuesta de FP, el 18 dic. 2023
Thank you for choosing us. We are excited that you enjoyed your stay with us, and hope to serve you better than this time the next time!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shannon, el 13 nov. 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites East Greenbush - Albany and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excelente

bonnie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Choice
I’ve stayed in hundreds of Choice Hotels and most have been great. This one is not an exception. The hotel was beautiful, the housekeeping and front desk staff were friendly. Breakfast was a decent selection and the dining area was very modern and nice. There was a huge wedding in the ballroom so even with the guests barking dogs in their rooms and the DJ’s music, I didn’t hear anything in my room, just the halls. On my next trip to Albany, I will most definitely stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shannon, el 13 nov. 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites East Greenbush - Albany and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Aceptable

Ryan, Egg Harbor Twp

Smelt musty there was a patch in the ceiling that was repaired poorly which im assuming where the smell was coming from. Front desk host wasnt very friendly when I checked in. Second time Ive stayed here first time was much better!
Se hospedó 1 noche en octubre de 2023
Respuesta de Rachel, el 26 oct. 2023
Thank you for sharing your feedback regarding your recent stay at Comfort Inn & Suites East Greenbush-Albany. We're disappointed to hear that your experience on this visit wasn't up to your expectations and that you encountered issues with the room's musty smell and a poorly repaired ceiling patch.We apologize for the issues you experienced and any inconvenience they may have caused. Your feedback is crucial in helping us make improvements to provide a more comfortable and pleasant stay for our guests.We're also sorry to hear that the front desk host during your check-in wasn't as friendly as you expected. Our aim is to offer warm and welcoming service, and your experience does not reflect the standard we set for ourselves. Rest assured, we will address this matter with our team to ensure a more positive experience for future guests.We appreciate your feedback and the opportunity to improve. If you decide to stay with us again, please don't hesitate to reach out directly if you have any specific requests or need assistance with your reservation. We hope to have the chance to provide you with a much better experience on your next visit.Warm regards,Rachel DuellGeneral ManagerComfort Inn & Suites East Greenbush-Albany