Dear Marìa,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards, Anna Guzzetta Quality Ambassador

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards, Anna Guzzetta Quality Ambassador

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness. I hope to welcome you back again soon, Kind regards Giovanni Cervera General Manager

Dear Guest, First, let me show you my sincere gratitude for their time by sending your review through Expedia and for the trust you have placed choosing NH Catania Centro. I very much appreciate your comments that I shared with my staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel. We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent". See you soon. Giovanni Cervera General Manager

Dear Guest, I would like to personally thank you, for the trust given to our hotel, NH Catania Centro, by choosing us for your stay in Catania. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations. We hope you give us a second chance. Looking forward to welcome you back in the near future. Yours Sincerely,

Dear Yoshinobu,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Anna GuzzettaQuality AmabasadorperSimone MessinaGeneral Manager

Good morning Mrs KathrynThank you for your reservation in Nh Catania Centro.We are sorry to hear that your ratingregarding the stay was negative regarding a service that does not depend on the hotel because couriers in Italy do not provide this service to foreign countries when it comes to valuable objects.However we hope in the future to host you again and we wish you a good day

Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador

Dear Besart,Thank you for taking the time to share your experience in NH Catania Centro.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Paolo whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Carlos,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Youkun,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Diamond,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Catania Centro in the near future.Sincerely,

Dear MartinFirst, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".See you soon.Anna GuzzettaQuality Ambassador

Dear Gaspare,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Frank,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Maurizio ScardinoFront Office Manager

Dear Michael,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador

Dear Laura,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Anna Guzzetta

Dear Laura,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Gentile RosaMaria,prima di tutto voglio cogliere l’occasione per ringraziarla per aver scelto in nostro albergo NH Catania Centro per il suo soggiorno a Catania così come per averci dedicato del tempo per inviarci i suoi commenti.Sono molto dispiaciuta della Sua esperienza di customer service poiché uno dei nostri principali obiettivi è fornire un eccellente customer service. L'albergo dispone di diverse tipologie di camere, dalle standard basic (quella che Lei ha prenotato) alla Suite con vista Etna e per il futuro Le consiglio di prenotare la tipologia di camera più adeguata alle Sue aspettative. Speriamo vivamente di avere da lei una seconda opportunità per ospitarla nel nostro albergo NH Catania CentroCordiali salutiMaurizio ScardinoFront Office Manager

Dear Masahiro,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador

Dear Tetsuo,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your guest room did not living up to your expectations and [enter complaint/s specifics]. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Lesia,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador

Dear Takehiro ,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Katheleen,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Kathleen,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador

Sehr geehrter vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre jüngsten Erfahrungen zu unserem NH Catania Centro mitzuteilen.Wir freuen uns über Ihr Feedback und sind begeistert zu erfahren, dass Sie Ihren Aufenthalt genossen und wir Ihre Erwartungen erfüllt haben. Ihr Feedback wurde an das Team weitergeleitet, um es weiterhin zu inspirieren und zu motivieren, einen außergewöhnlichen Gästeservice zu bieten.Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

Dear Mary,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Dear Sylvia,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including reception staff whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Please accept my sincere apologies for not being able to meet our usual standards during your recent stay. I was disappointed to learn about your dining experience at out Main restaurant and can assure you that your feedback has been shared with our food and beverage team, who joins me in offering an apology for the shortcomings. I would like to reassure you that action has been taken to prevent such an incident from recurring. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Maurizio Scardino

Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

Gentile Gian Marco,In primo luogo, mi permetta di mostrare la mia sincera gratitudine per il tempo dedicato inviandoci la Sua opinione e per la fiducia che ha riposto scegliendo NH Catania Centro .Ho molto apprezzato i Suoi commenti che ho condiviso con tutto lo staff. Loro sono il simbolo della nostra eccellenza, un servizio caratterizzato da professionalità e continui sforzi per soddisfare i nostri clienti. Le assicuro che i commenti come i suoi ci forniscono lo stimolo per continuare nel nostro sforzo giornaliero ed è nostro scopo principale far sì che il cliente possa sorprendersi e sentirsi speciale durante il suo soggiorno durante il nostro albergo.Confidiamo di averla presto nuovamente nostro ospite, A presto.Anna GuzzettaQuality Ambassador

Gentile Ospite,In primo luogo, mi permetta di mostrare la mia sincera gratitudine per il tempo dedicato inviandoci la Sua opinione e per la fiducia che ha riposto scegliendo NH Catania Centro .Ho molto apprezzato i Suoi commenti che ho condiviso con tutto lo staff. Loro sono il simbolo della nostra eccellenza, un servizio caratterizzato da professionalità e continui sforzi per soddisfare i nostri clienti. Le assicuro che i commenti come i suoi ci forniscono lo stimolo per continuare nel nostro sforzo giornaliero ed è nostro scopo principale far sì che il cliente possa sorprendersi e sentirsi speciale durante il suo soggiorno durante il nostro albergo.Confidiamo di averla presto nuovamente nostro ospite, A presto.Anna GuzzettaQuality Ambassador

Dear Guest,First, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".See you soon.Anna GuzzettaQuality Ambassador