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Opiniones de Apoyo Resort & Conference Center

2 out of 5
Apoyo Resort & Conference Center
Laguna de Apoyo lakefront, Catarina, Masaya Department

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 23 de 66 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 21 de 66 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 66 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 66 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 66 opiniones" "

7.8/10

Limpieza

7.6/10

Servicio y personal

4.6/10

Servicios

7.6/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Liveth

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location but be cautious
Apoyo Resort is a great place to be speciallly if you’re the kind of person who loves nature and wants to get away from the city with either your family or by yourself. The resort is in a great location, cabins are amazing and La Vista Restaurant & Grill will blow you away with their selections. Overall our stay was great! There were a few things I didn’t like and that were No T.V. and No Wifi in the cabin. It was supposedly offered and available when I made my reservation but when we got to the resort reception told us they had removed the T.V’s due to Covid?! Also one of the AC in our unit was broken. It did not cool at all, luckily the other AC worked. I do recommend this place due to its location but make sure that when you do decide to come to Apoyo Resort you call ahead of time to confirm all the amenities that are available to you within your reservation so you are not caught by surprise like we were.
Se hospedó 1 noche en junio de 2021

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Tardaron mucho tiempo el check in
Se hospedó 1 noche en mayo de 2021

4/10 Malo

Morgan

Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2020

2/10 Terrible

Cliente verificado

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
no habia wifi que ahora hasta en los parques hay en la cabaña NO habia tv No habia telefono interno las piscinas estaban sucias No me pudieron dar una extra de tortilla frita en el desayuno niboan habia.
Se hospedó 1 noche en febrero de 2020
Respuesta de Sara Miranda, el 19 feb. 2020
Buenas Tardes, lamentamos mucho su mala experiencia, sin embargo hemos de recordarle que estamos dentro del bosque, dentro de una reserva protegida por lo que nuestros servicios como parte de un hotel ecológico no incluyen un internet fluido o servicio telefónico. Los parques en cambio están ubicados en la ciudad en donde es mas fácil recibir señal. Respecto al desayuno, nos comprometemos a mejorar el servicio y a invitarle a disfrutar nuevamente de este, nuestro personal de restaurante tiene instrucciones de brindar el mejor servicio pero no a regalar los alimentos, estos debemos cobrarlos. Lo invitamos a que nos visiten nuevamente para recompensarle esta mala experiencia. Saludos

10/10 Excelente

Miguel Ángel

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
2 días de descanso
Decidí quedarme mis últimos días en Nicaragua en este estupendo hotel. Mi intención era descansar y lo logré. Solo un inconveniente: en el área del restaurant principal frente a la Laguna, no hay WiFi. Por lo demás estupendo!
Se hospedó 2 noches en enero de 2018
Respuesta de Marketing & Sales , el 30 ene. 2018
Hala Miguel Angel, Apoyo Resort agradece el tiempo que usted tomó para brindarnos su hermoso comentario! Le comentó que nuestra meta es brindarles servicio wifi en todas las instalaciones, pero por motivo de la dimención del hotel y sobre todo la boscosidad, algunas veces la señal falla. Le pedimos muchas disculpa si esto le afectó su día. Por otra parte, que bueno que por lo demás pudimos cumplir con todos su requerientos. Lo esperamos pronto. Apoyo Resort

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pésimo el lugar y más aún el personal. Especialmente la recepción donde desamparados nos dejaron sin ayuda. Fue desesperante y realmente a las personas que requieren de un lugar de privacidad. Descanso y placer no se logra en este hotel. Las personas de transporte interno deberían ser los gerentes ya que tienen muy bien trato no adinlanadministraxion. No pude cancelar a tiempo y perdí mi inversión; se lo dejamos como donación para que mejoren. No lo recomendamos.
Se hospedó 1 noche en diciembre de 2017
Respuesta de Jose Rodriguez, el 7 dic. 2017
Estimado Sr (a), Apoyo Resort desea esté gozando de un excelente día. Respecto a su queja, le pedimos muchas disculpa ya que su valoración nuestra no es buena. Sin embargo, al momento de usted haber reservado tuvo que haber leído que si usted cancela el mismo día de su check in; tendría la penalidad de perder su dinero. Por otra parte, nuestras intenciones no que usted pierda y le ofrecemos pueda ocupar su reserva para otra fecha. Saludos Cordiales, Apoyo Resort

8/10 Bueno

OSCAR, Guatemala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen Descanso
Descanse. Luna espectacular y tome lindas fotos sobre el lago! Desayuno delicioso y abundante. El Panqueque es GIGANTE!
Respuesta de General Manager, el 27 oct. 2016
Hola Oscar, Apoyo Resort espera estés gozando de un excelente y bonito día!!! Nosotros apreciamos infinitamente el gesto que nos hayas regalado un review in el portal de Expedia.com. Los comentarios de ustedes nuestros huéspedes nos ayudan a crecer cada día, ya que nos muestran nuestras fortalezas y las debilidades que tenemos que fortalecer. Gracias!!! Apoyo Reort

8/10 Bueno

Nelson, Tegucigalpa

Le gustó: Limpieza y comodidad de las habitaciones
Linda zona, amplias habit. necesita mantenimiento.
Interesante hotel, pero le falta mantenimiento. Entorno natural impresionante. Delicioso bañar y hacer kayak en la laguna. Linda vista desde los restaurantes. LLeno de aves, monos y otras especies. Amplias villas y habitaciones.
Hola! Gracias por haberse tomado el tiempo de comentar acerca de su estadía con nosotros! Estamos trabajando día a día para mejorar cada vez más en todos los aspectos del Resort. Le aseguro que si nos visita una próxima vez, su experiencia va a ser mucho mejor que esta última. Gracias una vez más!!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Villas at Apoyo para disfrutar en familia
Muy buena, la disfrute al lado de mi familia. Desafortunadamente no pudimos hacer uso de las instalaciones a orillas de la laguna. Eso hubiese sido estupendo.

6/10 Aceptable

Enrique

Le gustó: Limpieza
No son lo que esperabamos
El hotel no fue lo que esperabamos. El lago no se ve desde las villas, ni estas tienen un buen lugar para bajar al lago. Para ir al restaurant tienen que transportarlo a uno en un ruidoso camioncito, lo cual funciona cuando hay pocas habitaciones ocupadas, pero es fatal cuando hay muchos clientes. Las habitaciones estandar quedan frente al estacionamiento que permanece prendido toda la noche impidiendo disfrutar lla selva. La gerente del restaurant amabilisima persona lo mejor.

4/10 Malo

Fawaz

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
Rude staff except for Ruddy, he was the only person that helped us… front desk is terrible, restaurant closes at 6pm after that you’re on your own! Wouldn’t recommend
Se hospedó 1 noche en diciembre de 2021

4/10 Malo

Juan

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was empty, almost abandoned, restaurant was closed, bar was closed, no reception, I received the room key through a security person who was guarding the door of the property, the television did not serve internet or service of any kind. a very ugly place I would say.
Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

Dr. Luis E. Fernández

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
enjoyed the property and staff was exceptional.... Didn't like the fact that the website did't let us know that the restaurants were closed on Monday and Tuesday
Se hospedó 2 noches en julio de 2021

6/10 Aceptable

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was spacious and near the water. Lack of hospitality. Food was very expensive. Restaurants are closed at 6 in the evening leaving us with no other option. Deal included breakfast but no option for vegetarian. No buffet as mentioned in the Expedia site
Se hospedó 1 noche en marzo de 2020

6/10 Aceptable

Erykah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
stay elswhere for cheaper than this rundown resort
Run down property without proper management. The restaurant on the hill eith the view did not work. They wanted us to pay extra for a kayak rental ($5 for 30mins!!!) while all the surrounding properties charge a daily beach access that covers a lot of things including kayaks for like $6-7.The stuff at the reception did not know or were not helpfull with the information about the region. They advertise diving in the lake on their web site but when we asked the guy at the reception it was like news to him that there is diving in the lake and he was not helpful. Their map shows some hiking trails but whwn we asked them for more information again they just said that there is no trail. The included breakfast quality was below average. So our last day we spent at the Paradiso hostel as they had sups for rent and good food and drinks.
Se hospedó 2 noches en enero de 2020
Respuesta de Sara, el 3 feb. 2020
Hello dear Erykah, We are sorry to hear about your experience. Just to give you some feed back. It is tru that the restaurant on the hill is not working but we have 2 other restaurant working. We have to charge kayaks, the other place dont because They charge for entrance, we dont charge for entrace so it is the same. We have trail as shown in the map but in this season of the year we recomend not to go to our guest, so this was for your safety.

2/10 Terrible

Christopher, UK

Viaje familiar con niños
No le gustó: Limpieza y servicios
The hotel was almost empty, it's quite run down. Dogs roaming around. Cats too. Fleas in the room. Terrible communication. Told breakfast was in a restaurant that's closed. Other restaurants close at 6 pm. Didn't find out from staff until too late. A couple of staff were good. Security and Pizza restaurant.
Se hospedó 2 noches en diciembre de 2019
Respuesta de MM, el 7 ene. 2020
Hello Christopher, We are sorry to read this and that your expereince was not good. Please give us a call to Marketing department 2520-2085 to make you an offer and try to change your experiencie into in a good one.

6/10 Aceptable

maxime

Le gustó: Limpieza y comodidad de las habitaciones
Établissement vieux. Pas au gout du jours. Sur 3 restaurants il y avait que la pizzeria ouverte. Propreté : bien sauf salle de bain niveau calcaire... Lhotel ne merite pas le prix de 115e ...
Se hospedó 1 noche en noviembre de 2019
Respuesta de Director of Marketing, el 27 nov. 2019
Thank you for your comment.

10/10 Excelente

Maxwell, Miami, Florida

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The unique sound of Nature/Jungle in the mornings, beautiful sunset in front of the lagoon
Se hospedó 2 noches en octubre de 2019
Respuesta de Apoyo Resort Staff, el 11 oct. 2019
Dear Maxwell, Thank you so much for your comment. We, as the staff, aprecciate this. We hope you visit Apoyo Resort again. Best,

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
Pool dirty and not maintain. Price was high for food
Se hospedó 1 noche en julio de 2019
Respuesta de Apoyo Resort, el 25 jul. 2019
We are sorry to hear that comment. We will check inmediatly with the staff what happened with the pool. Regarding the prices of the food, those prices have been our prices for the last 3 years, and We try to maintence them , We have the same prices of the rest of the restaurants in the area. Please come again and give us the opportunity to change your experience with us.

10/10 Excelente

Arellys

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful
Se hospedó 2 noches en junio de 2019
Respuesta de Apoyo Resort, el 25 jul. 2019
Thank you so much for your comment dear Arellys. We hope you had enjoyed your stayed with us. Best Regards!

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Welcome to Paradise.
Great experience at this Resprt. We enjoyed our apartment water front and the quite evening sitting in corridor in the rocking chairs.
Se hospedó 1 noche en febrero de 2019
Respuesta de Apoyo Resort, el 30 jul. 2019
Thank you so much for your comment! It is really important for us!!! We woul love to have you again! Best

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great getaway!
This was a great place for my wife and I to start our vacation. We had a standard apartment, which allowed us to have groceries of our own, and cook when we wanted to. Otherwise, the included breakfast, and other meals and available drinks were great. The pool, lake, and other amenities gave us many options for things to do. The hammock and rocking chairs on our private balcony, were perfect when we wanted to do nothing. We took a short taxi ride to Granada one day, which we really enjoyed. Can't wait for us to go back, (with or without the kids).
Se hospedó 5 noches en diciembre de 2018
Respuesta de Apoyo Resort, el 7 ene. 2019
Good Morning Paul! Thank you for your review. We were glad to have you and your wife in Apoyo Resort!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Easy check in, next to the lake, beautiful grounds
Se hospedó 1 noche en mayo de 2018
Respuesta de Apoyo Resort , el 12 jun. 2018
Dear Guest, Apoyo Resort thanks you for you to review us on trip advisor. We feel grateful to read that you could enjoy our easy check in and the magical view of the lake. Hope to see you soon again. Best Wishes,

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Nice place to stay Reception Never answer
Phone always sound busy Not reliable Hmmm Ac and Wi-Fi shutdown 1 hour before check out in my room!! Not cool Other than that all ok
Se hospedó 2 noches en marzo de 2018
Respuesta de Apoyo Resort, el 20 mar. 2018
Dear Guest, Thank you for your feedback after your stay! We feel grateful you could enjoy most of our facilities and service. We understand you could get reception by phone; it´s rare but maybe our phone company got down for a while. As you could see we are located in middle a caldera volcano where flora is abundant; it could affect the signal. We apologize for any issue it could have caused you. Once more, thank you for having stayed with us and hope to see you soon.

10/10 Excelente

joshua , houston tx

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apoyo resort excellent experience
Nice experience at apoyo resort and conference center. Nice environment extremely pleasant staff.
Se hospedó 2 noches en marzo de 2018
Respuesta de Apoyo Resort, el 20 mar. 2018
Dear Guest, Apoyo Resort appreciate the time you took to give us a review after your stay! It really joyful to read you could enjoy the environment and staff of Apoyo Resort. We hope to see you back. Once more, thank you!!!

6/10 Aceptable

Cliente verificado

We were told when we booked that it had a kitchen and a yv. When we got there it not only didn’t have those it also did not have a blanket. We also never got our room cleaned while we were there and they do not supply water even though you can’t brush your teeth with the water there. Never are supper there because the restaurant closed at six and the pizza restaurant never opened while we were there’s
Se hospedó 2 noches en marzo de 2018
Respuesta de Apoyo Resort, el 20 mar. 2018
Dear guest, Apoyo Resort appreciates the time you took to reviews on expedia.com. We really apologize for any awkward moment, our villas have fully equipped kitchen but if you rent just a room, it does not have access to the living area and kitchen. We assure you we are going to heck your case but we really apologize. About restaurant, we do have three different restaurants and one close at ten thirty pm for those clients who want to eat a little late. Then, once more we apologize. Hope you could have us the opportunity to change those dislike moments into a new nice experience. Best Wishes,

10/10 Excelente

anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apoyo lake resort
A great location on the edge of the lake and easy travelling distance to Managua, Masaya and Granada. Rooms with lake views are fantastic. 3 food options in the resort all good quality if quite basic. A great value holiday hotel. Not suitable for those with limited walking ability as it is set on a steep cobbled path
Se hospedó 3 noches en febrero de 2018
Respuesta de Apoyo Resort, el 20 mar. 2018
Hello Anna, We appreciate the time you took to reviews on hotels.com. It really joyful for us that you could enjoy our food, room, and environment. As you could see, the lake is simply great and hope to see you around soon. Thak you once more for your nice review! Best Wishes,

10/10 Excelente

André

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Soirée inoubliable dans un cadre préservé
1 nuit dans un décor fantastique avec vue sur la lagune , chant des oiseaux et cris des singes; très grande chambre, impeccable ; très bonne literie ; petit déjeuner copieux ; personnel aimable et souriant . Plage agréable
Se hospedó 1 noche en febrero de 2018
Respuesta de Apoyo Resort, el 22 mar. 2018
Salut Andre, ApoyoResort Merci de nous donner votre beau commentaire sur Hotels.com Nous nous sentons très heureux de lire que vous avez été en mesure de profiter pleinement de la lagune et des installations de support Resort. Nous espérons vous revoir bien tôt. Les oiseaux et les singes dans la réserve vont vous manquer. Sinceres salutations

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Giselle was extremely accommodating. Great service
Se hospedó 1 noche en febrero de 2018
Respuesta de Apoyo Resort, el 28 feb. 2018
Thank you for your comments. Wi will let Giselle know about your comments. Best Wishes, Apoyo Resort

4/10 Malo

dallas, dallas rx

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never again
They first tried to give me a room that was a downgrade from what I purchased. Then they had construction starting right next to my room at 6:30 am.
Se hospedó 3 noches en febrero de 2018
Respuesta de Apoyo Resort , el 23 feb. 2018
Hello, Apoyo Resort appreciate you had taken some time to review us! We are really sorry if you had a bad experience during your stay. We guarantee you to pay attention to your comments and figure this problem out for new clients. Best Wishes,

8/10 Bueno

Colleen, Canada

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overlookng laguna
Great moonrise from restaurant. Lots of climbing but do provide shuttle van.
Se hospedó 2 noches en enero de 2018
Respuesta de Apoyo Resort, el 23 feb. 2018
Hello, We appreciate your nice comments about us. Hope to see you soon. Best Wishes,

10/10 Excelente

Janelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful jungle resort
Had a great stay but wished there were more dining options in the area. The restaurants are expensive and there are not many other options close to the resort. But this place has Great service and excellent location.
Se hospedó 2 noches en enero de 2018
Respuesta de Marketing & Sales , el 30 ene. 2018
Dear Janelle, Thank you for your valuable feedback! We appreciate your nice comment about our service and location. About your suggestion, we will let our manager know about it. Once more, thank you and hope to see you soon! Best Wishes, Apoyo Resort

10/10 Excelente

Beatriz, Miami, Fl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel stay
My partner & I stay at this resort was perfect. It is quite an experience and a different one as well. It has the best view out of all hotels, and the convenience of the Laguna Apoyo deck right on their property. The ride to your room is quite an experience as well, as the rooms are on the mountain and the hotel truck has to take you to your designated room. The front desk attendant was extremely nice, he helped us out with everything! Food on their restaurants was also great. No complaints about this hotel!
Se hospedó 1 noche en enero de 2018
Respuesta de Marketing & Sales , el 30 ene. 2018
Hola Beatriz, Apoyo Resort appreciates the time you took to give us your feedback! We feel joyful that you had enjoyed all our facilities. Thank you very much for the nice description about us. Looking forward to having you with us again. Best Wishes, Apoyo Resort

10/10 Excelente

Jeryl

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Beautiful Spot
Beautiful place. Great Saturday brunch but other meals were pricey and not good. Wish the front desk could have helped us find day trips.
Se hospedó 1 noche en enero de 2018
Respuesta de Marketing & Sales , el 30 ene. 2018
Dear Jeryl, Thak you for having taken some time to review us after your stay! We appreciate your nice comments about us and also for your suggestions, we guarantee you we will take them with the general manager to figure them out. Looking forward to seeing you soon again. Best Wishes, Apoyo Resort

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Wi-Fi absolutely not existing in the room (NO signal at all), we informed the reception, they never provided a solution. The rooms were separate (we have two kids) and in order to have connected we had to pay additional 20USD per day to use the leaving room-kitchen (that connected the two rooms) also id we didn't need it/use it. The Hotel was not full, we asked to have another room (with better wi fi and rooms connected or at least the beds in one room, as we booked) but nothing happened. The structure itself is very nice, but bad managed and bad serviced
Se hospedó 3 noches en diciembre de 2017
Respuesta de Marketing & Sales , el 30 ene. 2018
Dear, Thank you for having taken some time to review us after your stay! We apologize for any inconvenience during your stay. We do not want to give you excuses but some time internet signal plays us a bad day. As you might know, we are located in the middle of a nature reserve where flora is abundant, this creates some signal interruptions. After checking your reservation, you had booked two separated rooms and that why we had book two rooms with no connections. Then, we do have two bedroom villas where rooms are connected by the living area and a fully equipped kitchen; that´s why the cost is a little higher. Hope we could have the opportunity to host you again. Best Wishes, Apoyo Resort

10/10 Excelente

Fernando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2017

6/10 Aceptable

Josibel

No le gustó: Limpieza
Need more on signs on the road to get in and entertainment activity on night, too boring for one Night more
Se hospedó 1 noche en diciembre de 2017
Respuesta de Marketing & Sales , el 30 ene. 2018
Dear Josibel, Thank you for your review! We appreciate your comments and suggestions. We guarantee you that these ones will be checked by the general manager. About some nights activities; we are located in the middle of a nature reserve where laws do not allow to have any kind of activities like those. Once more thank you for your review and hope to see you soon again. Best wishes, Apoyo Resort

8/10 Bueno

Torsten

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Tolle Lage, mitten im Busch !
Die Hotelanlage ist doch recht groß, war aber nur zu ein paar Prozent ausgelasset, somit sehr viel Ruhe, Checkin hatte ich bereits beschreiben... war alles ne bisschen chaotisch. Haben aber 2 schöne Tage im Resort verbracht, Der Vulkansee hat super klares Wasser.Wettermässig ist es aber sehr schwül dort weil von Kraterring umgeben. Personal sehr freundlich und hilfsbereit, Verständigung mit Englisch ist aber sehr oft ein Problem.
Se hospedó 2 noches en noviembre de 2017
Respuesta de Jose Rodriguez, el 4 dic. 2017
Thank you for your nice comments about our staff. About the English communication problem; we are trying to get all the staff speaking English. Looking forward to having you with us soon again. Best Wishes,

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal
Go elsewhere!
For the price of the rooms, the service at the reception leaves something to be desired. I did some exploring of the area and would have canceled my reservation to stay at any of the other establishments if I could do so without a penalty fee. Other places were friendly and very well kept and 20-30% less per night. The breakfast at the resort was delicious though.
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
natural grace and human effort.
I was in awe how such a magnificent structure with all the modern amenities could lie side by side with the natural rain forest
Se hospedó 8 noches en julio de 2017

8/10 Bueno

Isabel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Apoyo laguna fun
I loved this place a lot. I loved the view. I liked how there was a smaller pool at the top of the hotel. The pool however by the lag una was awesome. It was big and cleaned. The room was spacious and cleaned and nicely kept.
Se hospedó 2 noches en julio de 2017
Respuesta de Jose Rodriguez, el 24 jul. 2017
Hola Isabel, Apoyo Resort thanks you for the nice comments you wrote as review! Hope to have you with us soon again. Best Wishes, Apoyo Resort

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Natural wonder
The staff was so friendly. This is a hotel with no conventional hotel rooms but beautiful spacious houses decorated like a real cozy Nicaraguan family home among the forest with air conditioning, tv's, kitchen, full dinning room, and transportation from the lagoon to the rooms.
Apoyo Lagoon from the restaurant resort

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing Cottage on Laguna de Apoyo
The resort was beautiful. We dined at both restaurants and were pleased with the selection and quality. Both pools were clean and had beautiful views of the lagoon. Each house is decorated differently and ours (106) was very clean and comfortable. However, we had difficulty getting the hot water to work properly. The water came out with an orange/red tinge and you got electrocuted when you touched the shower head. The staff is super helpful and nice. I would definitely stay again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only problem is the food and taxi is too pricey. Will choose another hotel next time.
Respuesta de Apoyo Resort , el 1 feb. 2017
Hello! Apoyo Resort apologize for any inconviniece you had had during your stay... According to our food, the prices are about the king of food you order. Our menu has lot of kind of option with different prices for the different likes and budget. Best Wishes, Apoyo Resort

10/10 Excelente

Edgar, Patterson, Verenigde Staten van Amerika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service
Great area and great volcanic waters..,.............................
Respuesta de Apoyo Resort , el 3 feb. 2017
Hola Edgard, We feel happy you enjoyed your stay in Apoyo Resort. Hope to see you soon again.

10/10 Excelente

Chantale, Vancouver BC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Last night in the jungle
We booked last minute the day before our stay.. Received an amazing price as it was low season.. It was our last night before our flight the next day. We were able to get a late check out (8pm) for a very fare price. Also the lovely front desk manager Maria arranged a taxi for us to head to the market and get to the airport the next night. Even thought it was low season everything was great.. And the highlight of our trip was hearing and seeing all the howler monkeys. The only 2 things we felt could have begun different was wifi in the rooms and not just common areas.. And menus and activities in local currency not US..
Respuesta de General Manager, el 27 oct. 2016
Dear Chantal, Apoyo Resort hopes you're having a wonderful day! We really appreciate your nice comments and suggestions. We love when guests gives us their reviews; so, these are really useful to our dali improvement. Looking forward to having you with us again. Best Wishes, Apoyo Resort

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Great location, infrastructure needs work
Great location, service a bit lacking. Would definitely rerurn but buildings need some TLC
Respuesta de General Manager, el 27 oct. 2016
Dear Guest, Apoyo Resort appreciate your comments. It's joyful for us to read you enjoyed our location. We also want to inform you that we already worked in all our infrastructure to have a nice hotel. Next time you visit us, you definitely see the difference. Looking forward to your next visit. Apoyo Resort

10/10 Excelente

Ada R, Houston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place
Dear Ada, Thank you for your review and let me tell you that we follow working to please you in a next visit. Thank you once more for your nice review!

6/10 Aceptable

Birgit, Stuttgart

Noch viel zu tun
Hotel an schönem See Zimmer ganz nett Badezimmer Renovierungsbedürftig Zimmer wird nur auf Anforderung gereinigt Total überteuert Frühstücksbuffet nur Sonntags
Hallo! Wir freuen uns auf Ihre wertvollen Kommentare zu hören; die dazu dienen, jeden Tag zu verbessern. Wir hoffen, wieder zu besuchen, werden sie Ihnen gerne. Mit freundlichen Grüßen,