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Opiniones de Pestana Equador

4 out of 5
Pestana Equador
Ilheu Das Rolas, Sao Tome, Caue Ilheu Das Rolas

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 8 de 27 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 12 de 27 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 4 de 27 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 27 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 27 opiniones" "

8.6/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Condiciones de la propiedad

Opiniones

10/10 Excelente

Gregor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bad start, good ending
We had a great stay at Pestana. I must admit, it did not stat well. We stayed on south of Sao Tome and a day before our booking, I called the hotel to ask if they have a free boat transfer for guests. The very unfriendly person on the phone told us to be at the dock at 10am. We came to the dock, boarded the boat and after arrival they wanted us to pay 42 EUR for it. We protested as we understood it was free We would take a private boat transfer from out resort to the island if we would know we have to pay. They agreed to vaiwe the fee after we prooved the call. After that all was perfect. They let us check in early and even offered late check out for free next day. The resort is old, but clean and staff is nice. It would not say it is overprices, beer costs 3 EUR and wine is 18 EUR a bottle at restaurant. We enjoyed our stay and would come back.
Se hospedó 1 noche en enero de 2020

10/10 Excelente

DAVID

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super
Superbe endroit, pour y être allé 4 fois, je le recommande fortement !
Se hospedó 1 noche en noviembre de 2019

6/10 Aceptable

Teresa Maria

Le gustó: Comodidad de las habitaciones
Uma ou duas noites é o ideal
O hotel tem praias lindíssimas ao seu redor e permite um acesso fácil ao marco do equador. Passar lá uma noite, ou no máximo duas e o ideal. Necessita de um refresh ao nível da decoração e de uma maior investimento na manutenção. O preço da travessia obrigatória, de barco, no próprio barco do hotel deveria estar incluída no preço da estadia. Ter de pagar cerca de 16,5€ por pessoa sem contar, não é de todo muito agradável...
Se hospedó 1 noche en abril de 2019

8/10 Bueno

Adriana

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2019

8/10 Bueno

vera

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
bom
Obrigatorio para quem quer ficar no ilheu, é o unico hotel que la existe. Espaço agradavel, quartos grandes, as refeições estão incluidas na estadia o que faz com que não seja tão caro quanto parece, no entanto as bebidas são à parte e estão a um preço ( a meu ver) exagerado para a realidade
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

vera

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
bom
Se hospedó 1 noche en marzo de 2018

8/10 Bueno

Sandra, Accra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pestana Equador
We decided to snake our way to Ilhue das Rolas with an east coast tour and it was raining the whole day so we were tired by the time we got to Ponta Baleia. There's only one way to get to the islet and depending on the weather, it can be quite a bumpy ride. The hotel itself was quite comfortable. The staff were friendly- as are 99% of Santomeans. There are daily tours at 9am and 2:30pm however, if you're only there for 24hrs, you'll have to choose 1 since the boat ride to/from the islet itself is at 10am and 4:30pm. The tour should be called a hike and isn't the leisurely stroll I assumed it would be, but definitely a highlight. The food was great, the views were amazing, the pool/beach as advertised.
Se hospedó 1 noche en mayo de 2018

10/10 Excelente

vera

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
agradavel
Espaço agradavel, quartos espaçosos, limpos, serviço agradavel, funcionarios do bar (dédé) espetaculares, bebidas um preço um bocado exagerado

8/10 Bueno

PAWEL

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
hotel na równiku
Super posiłki, plaża i basen. Drogie drinki

10/10 Excelente

Dafina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place! Loved My Cottage!
It exceeded my expectations... The cottages are lovely and cozy and clean! I wish I had a hammock with me! The beach Praia Cafe which is a walk from the main hotel beach area was breathtaking and empty! The staff is very friendly. English speakers are maybe 1-2 person and they are still limited. Oddly enough, WiFi was more consistent than mainland. Pay ahead of time for your hotel stay so you don’t have to worry about a large payment. WiFi for credit cards was not working when I checked out but they used the sister hotel Pestano SaoTome to process payment. Dobra or Euro only used for small souvenirs. Bottled water is not included with meals. Overall, excellent experience. I would return!

8/10 Bueno

Roland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2018

4/10 Malo

Stefan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
single reservation despite double booking
In their system they saw my double booking through hotels.com as a single booking through Expedia !!! It took me time convincing them that I was right. Nobody speaks English. All inclusive booking with three meals, but they make you pay 3,5 EUR for drinking water at lunch and dinner. Ridiculous. Never again
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Jan, Accra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Needed to relax and I did. Really loved it.
I work in Ghana and had been hearing about how easy it was to get to Sao Tome. It was just that easy. I was a little surprised with the airport. Only thing I would suggest is a better connection between leaving Pestana Eucador and getting to the airport. A little too much delay.

4/10 Malo

Barb, Accra, Ghana

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Not a 'European' Resort but an 'African' Resort
They first issued us an inferior room to the one booked through Expedia. Then they moved us to the right room, but bedroom fan did not work, sink was clogged, and toilet broke and took 3 reports over 4 hours to get them to fix. Food service is typically slow, but not terrible. One day, food service took over 1.5 hours, most other customers who came after us were served before us, and they got my order wrong 3 times, even with Portuguese speaking customers translating for us. The manager brought out the right order finally and only said sorry - not willing to comp the meal or accommodate us in any way. Don't go expecting to get by only on English. You must speak Portuguese, Spanish or French for any chance to communicate and be understood. Some of the lovely and friendly serving staff even told us the hotel was not a 4 star hotel - it was 2 star at best. Buffet meals always started later than scheduled. You could feel the springs through the mattresses so you could not sleep well at night. The island is fun to explore, water is warm, beaches are nice and clean. Diving is not world class; some of the literature it claims that the place is a marine reserve, but marine life was limited. Coral were mostly dead and there were few large fish. If you haven't been spoiled diving the Indo-Pacific, you will like it. Also, the dive shop owner is amazing. He and his staff are very accommodating and helpful. Unfortunately, the guides were touching marine life, but the owner stopped this.

10/10 Excelente

Steve, Accra, Ghana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect romantic get-away. A must!
It was our second visit in Sao Tomé and we decided to spend most of our stay at this resort. We should have booked a longer stay. Very remote; perfect for a relaxing vacation. I would recommend this resort to anyone who wishes to escape to a unique place on earth! Touring the island was very nice. We were very few guests at the hotel at this time of the year. Buffet at the restaurant was very delicious but a bit expensive. The snack-back offers a nice variety of foods for cheaper. Breakfast buffet was very nice, with an amazing view. The staff, was very nice overall. We could manage to communicate with a mix of English, French or Spanish and very little Portuguese.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Lovely paradise getaway
Plenty of activities to do or lounge chairs and spa treatments if you wish to relax. Lovely location. Great food - I recommend eating all the jack fruit or "jica" you can!!

10/10 Excelente

Ben, Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful Location!
As far as the staff and facilities the hotel was very good for the price, but the location is amazing. I only stayed for one night, which was enough to explore the tiny island, but it was great. Beautiful views walking all around the island during the day and then float in the pool and watch the sunset over the ocean. Excellent buffet breakfast was included as well. Definitely worth at least one night if you're in Sao Tome. Given the resort boat is the only access, kind of feel that should be included in the room price, not an additional charge.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Beautiful- but claims to be "eco-friendly"
It's a beautiful hotel and I have stayed there twice, but they nickel and dime you for everything and I wouldn't call it eco-friendly. The hotel is located on a small island south of the main island. It's beautiful, the diving is good and they have great scuba equipment. However, they charge you $28 Euros to get to and from the island. If your hotel is located on an island the boat ride should be included in your stay. Also, a bottle of water is over $5 and a huge waste of plastic. If a hotel is going to claim to be eco-friendly they should have water stations to fill up water bottles for a small fee. You have to keep hydrated because it's so hot out and I was spending up to $20 a day on water.

8/10 Bueno

Esa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Brice, Accra - GHANA

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Une semaine au centre du monde
Globalement : TRES BIEN. Isolement, nature et confort d'un resort de qualité. L'ambiance est détendue et calme. Le club de plongée est très sympa et professionnel, nous avons fait de belles plongées même si le temps n'y était pas. Le personnel est très acceuillant et essaye de satisfaire toutes les demandes, parfois au prix de beaucoup de patience, mais nous sommes en vacances. 3 regrets : 1- Rapport qualité/prix des buffets déjeuner et diner pas à la hauteur. 2- Vol de 150EUR dans la chambre avec un traitement "détendu" de la part de la Direction et surtout sans aucune prise en charge effective de ce désagrément. 3- Transfert APT/HOTEL/APT assez cher, en supplément du package et surtout qui part sans vous!

8/10 Bueno

Patrick, Lissabon

Le gustó: Limpieza y comodidad de las habitaciones
Ok, aber etwas runtegekommen
Waren 2 Tage im Hotel. DAs Zimmer wurde dazwischen nicht gemacht (vergessen??). Der eingang Check In Bereich ist etwas schäbig. Die Bungalows an und für sich sind ok. Allerdings hatten wir 2 Bungalows und konnten daher sehen dass jeweils einige Sachen fehlten, so hatte z.B. nur eines einen Fernseher (nicht dass man ihn an diesem schönen Ort ebnutzen würde...). Das Restaurant ist überteuert und das Essen mittelmass. Dasselbe gilt für die Snack Bar. Das Highlight ist sicherlich die Schwimmbadanlage direkt am Meer. Die Insel an und für sich lässt sich in einem Tag erkunden.

10/10 Excelente

Charlotte, Malakoff

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Un paradis un peu salé
Une île, et même un ilot, ça veut toujours dire des difficultés pour l'approvisionnement en eau. Donc, la piscine est d'eau de mer, et l'eau des douches un peu saumâtre. Et c'est vrai que les chambres ne sont pas très bien isolées. Mais sinon, quel cadre paradisiaques ! Mêmes les baleines sont venues nous saluer à notre arrivée...

4/10 Malo

Raphaël, Lyon

No le gustó: Servicio y personal y comodidad de las habitaciones
Dommage.
Endroit extraordinaire. Nourriture exécrable. Personnel peu soucieux du bonheur des clients.

8/10 Bueno

redaelli giovanni

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

ernesto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Tolles setup, schlecht gemanaged
Schoene zimmer, riesen pool, sehr nettes personal... Eigentlich perfekt, wenn nicht die anlage den gesamteindruck eines schlecht gemanagedes hotels geben wuerde....lokales bier wird nicht verkauft, abends nur eine essoption (buffet) und auch der pool etwas ungepflegt.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
A beleza natural e simpatia do pessoal quase nos fez esquecer as deficiências de um hotel com instalações algo degradadas, nomeadamente as casas de banho, com duches ineficientes a maior parte das vezes sem àgua quente. O buffet de pequeno almoço é fraco, e sendo a única hipótese para as restantes refeições torna-se monótono e repetitivo. Em suma, o lugar é magnifico, a piscina é soberba, o serviço é bom, é só preciso investir em melhorar o que não é tão bom.