8/10 Bueno
Sonia
Viaje familiar
9 may. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
The breakfast and location are the highlights of this hotel. Cetin is a real asset to the team - we really enjoyed our chats with him and he made us feel so well looked after throughout our stay. Unfortunately where things fell short of expectations is cleanliness of our room and facilities provided. We may not have noticed these things if we were only staying for a day or two, but after three of our four nights’ stay we realised our floor wasn’t being cleaned, towels potentially not replaced despite being put on the floor (they smelt damp and were creased), and bedsheets not changed upon request after 3 days which should be a normal perk of being on holiday, if not the bare minimum. Provision of toiletries, face towels, minibar and dressing gowns as advertised was hit and miss. We reported that the water from our sink and shower had a foul smell every so often on the first day of our stay but this didn’t improve. On our last day the hot water ran out while I was in the shower. Maybe they weren’t yet ready for guests given we stayed in the shoulder season but guest expectations should perhaps be managed accordingly. We had the only occupied room at one point during our stay and at maximum there were only three rooms of fifteen occupied so we expected some more care. Instead we often had to remind about teatime but given that is just cay with no freshly baked goods or similar as stated in older reviews it’s probably not even worth mentioning as something to look forward to.
