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Opiniones de Holiday Inn Champaign, an IHG Hotel

3 out of 5
Holiday Inn Champaign, an IHG Hotel
101 Trade Center Dr, Champaign, IL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 425 de 988 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 327 de 988 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 154 de 988 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 55 de 988 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 27 de 988 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Heisell

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 29 feb. 2024
I am very sorry we did not meet your expectations. If you would like to discuss your experience further please call the hotel direct. Thanks!

10/10 Excelente

Graciela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Melissa Beale, el 27 jul. 2023
Thank you for your review! We hope to see you again soon!

6/10 Aceptable

cutberto

Viaje familiar
Toilet sin tapa desayuno no incluido cobros por llave extraviado etc
Respuesta de Front office Manager, el 8 ago. 2023
Thank you for your feedback.

4/10 Malo

Mary, Chicago

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Charged sky high rates for graduation weekend. Never cleaned room. During the night person was knocking on doors at waking us up. Would not accommodate a one hour late checkout Location of hotel was great for graduation and some staff were very nice. Room was dark and weirdly arranged. Bathroom was nice and had a sliding door. But glad I will never have to stay there again!
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Office Manager, el 14 may. 2024
Mary, I am very sorry we did not meet your expectations. I have forwarded your comments to the appropriate managers. We hope you will change your mind and book in the future so that we can show you this was a one time exception. Thank you for your review. Managment

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Here for U of I graduation and the property is very convenient to campus. Rooms are spacious, clean, and the beds are very comfortable. Suits our needs well.
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office Manager, el 14 may. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

8/10 Bueno

Rose Anna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property, easy to access but parking sucks!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office Manager, el 10 may. 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Bueno

Linda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms large and clean, some of our group had to park a distance away.
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Office Manager, el 6 may. 2024
Thank you so much for your review!! We hope to see you again soon!

10/10 Excelente

Annette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 6 may. 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

6/10 Aceptable

Emiko

Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 3 may. 2024
Thank you for your review. We hope to see you again soon!

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a perfect stay for us while visiting the college.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 1 may. 2024
Thank you so much for your review! We hope to see you again soon!

4/10 Malo

Patricia C

Viaje familiar
Le gustó: Servicio y personal
Loved the location ! One of the e,evators was out of order! Pool was unusable for two days of our stay.room cleaning was terrible!
Se hospedó 3 noches en abril de 2024
Respuesta de Front Office Manager, el 1 may. 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

4/10 Malo

Nancy

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
My room was on the 5th floor and there was NO elevator access to the 5th floor. My instructions were to go to the 4th floor, walk the entire level & take the stairs to the 5th. What hotel does not have access to all levels? Ridiculous!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 1 may. 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

10/10 Excelente

Hunter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hallway by room 300 and 320 smelled really strongly of weed. It was really annoying. I know that is out of your control and it was probably the guests smoking but still was annoying to smell when I got on and off the elevator last night
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 1 may. 2024
Thank you for your review. We are sorry about the smell. It is a constant battle now. We hope you stay again despite this incident.

10/10 Excelente

Gail

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, especially Jeff and Keisha in the dining room. Impressive breakfast with china, silverware, real napkins and good coffee (many hotel chains serve such watery coffee that it's not even worth drinking). Nice firm bed - such a relief for my back! Only issue was no hot water in the bathroom the last night I was there but it wasn't a big deal. One minor suggestion - the barn door in my room was designed so that when it was fully closed, the recessed handle on the inside was entirely covered by the wall. Not easy to get the door open from the inside of the bathroom when that happens! fortunately i noticed this before i used the bathroom and stuck a towel in the doorway so the door could never close all the way. Just a word of warning to your architect that this detail can create panic if someone gets trapped in the bathroom.
Se hospedó 6 noches en abril de 2024
Respuesta de Front Office Manager, el 24 abr. 2024
Thanks so much for your review!! We hope to see you again soon!!

8/10 Bueno

Holly, Mapleton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Manager, el 19 abr. 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 Bueno

pamela

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 19 abr. 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 Bueno

Yesenia, Rosemont

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Manager, el 19 abr. 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 Bueno

nyr

Viaje familiar con niños
Good spot to stop on road trip!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 13 abr. 2024
Thank you so much for your review!! We hope to see you again soon!

6/10 Aceptable

Carlos

Le gustó: Limpieza y servicio y personal
N
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 15 abr. 2024
Thank you for giving us a review. If there is anything you would like to discuss about your stay please call the hotel directly. We hope to see you again soon!

10/10 Excelente

DAVID

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel rooms are large and clean. The staff was great.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Manager, el 13 abr. 2024
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 217-398-3400 or mbeale@kinseth.com.

8/10 Bueno

Angela

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Upon arrival, front staff was not attentive and like I was disturbing whatever they were doing, could have simply said, “we will be with you in a minute”. The rest of staff was great that I dealt with though, the room was fantastic, no complaints whatsoever, very much enjoyed my room stay. The hotel seemed outdated, not real clean or kept walking through halls and cleaning elevator buttons, rooms great but overall interiors needed some attention.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 10 abr. 2024
Thank you so much for giving us a review. We appreciate your feedback and hope to see you again soon!

10/10 Excelente

shan

Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 1 may. 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

4/10 Malo

Martha

Viaje familiar
Too many travel basketball families with kids running everywhere around the hotel, lobby, pool and hallways. It was a madhouse
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office Manager, el 21 mar. 2024
Thank you for taking the time to give us a review. We apologize you had a poor experience. We do our best during those weekends and are sorry it effected your stay.

8/10 Bueno

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are very large but the floorplan wasnt conveniently planned. The bathroom is located in front of the bed and its difficult to see the tv from the bed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Office Manager, el 5 mar. 2024
Thank you so much for taking the time to send us a review! We hope to see you again soon!

8/10 Bueno

Federico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was new and clean, better than expected.
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Manager, el 14 feb. 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

Lyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
From check in to seeing my room was exquisite! It was a fast, efficient, friendly check in. A very warm greeting. My room is very spacious! Two distinct areas for comfort. A sofa in the "living" area makes it feel more like home. The bed was the perfect combination of firm and soft. I couldn't be happier.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Office Manager, el 14 feb. 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

Sam

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I wish the parking was more central and this was made known on the website so you can prepare if the weather is not good to bring an extra layer, umbrella, etc.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 28 ene. 2024
Thank you so much for taking the time to give us a review! I do apologize about the parking. It is a constant problem for our property. We do hope the inconvenience will not keep you from coming back to see us soon!

6/10 Aceptable

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Hotel was clean but there was no hot water for the shower or sink
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 19 ene. 2024
Thank you so much for taking the time to send us a review! Should that happen again, please contact the desk immediately. We could have happily moved you rooms to provide a better experience. Sorry for the inconvenience and we hope to see you again soon.

10/10 Excelente

Lynn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 13 ene. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

TROY

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Front Office Manager, el 13 ene. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 4 ene. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 4 ene. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

Jack

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Clean & quiet, should have checked, most motel have a continental breakfast. No continental breakfast, ordered a (3) egg omelette, the worst omelette that I have ever ordered, really wasn’t fit to eat, ($5.00) for orange juice I thought was a bit spendy. Would stay there again but would not order from there restaurant.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 29 dic. 2023
Thank you so much for taking the time to send us a review! We hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was great - it’s conveniently located, clean, nice, and quiet.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager, el 28 dic. 2023
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 22 dic. 2023
Thank you so much for your review!! We hope to see you again soon :)

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 21 dic. 2023
Thank you so much for your review! We look forward to seeing you again soon!

10/10 Excelente

Gessel Berry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 14 dic. 2023
Thank you so much for taking the time to send us a review!! We hope to see you again soon!

8/10 Bueno

George

Viaje de negocios
Le gustó: Condiciones de la propiedad
parking is not close to building
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 7 dic. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excelente

Jeffrey, Jesus Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and helpful. The shuttle service was great.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 7 dic. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place to Stay
Great Dad's Weekend at Illinois and the hospitality at IHG was great. Stayed before and we keep coming back.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 14 nov. 2023
Thank you so much for taking the time to send us a review! We appreciate your feedback and hope to see you again soon!

10/10 Excelente

MaryAnn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved our stay at the Holiday Inn. Room was spacious, beautifully renovated, and clean. Great location, close to the staudium. Thank you for a great stay!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office Manager, el 14 nov. 2023
You are so welcome!! Thank you for taking the time to give us a review! We hope to see you back soon.

10/10 Excelente

Rebecca

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 7 dic. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excelente

lausanne m

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful hotel..great location. But...
Did not get my wake up call at 4 10 am. Luckily i woke up on my own and scrambled down to get shuttle to airport...only to be told they did not have any driver for another hour. Made my flight by the skin of my teeth. I made it one minute before i would be denied boarding.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 10 nov. 2023
Thank you for your review, although I do apologize you didn't receive your wake up call! We hope you stay with us again soon!

10/10 Excelente

Jose

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 7 dic. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 Excelente

Donald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 5 nov. 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Denise

Viaje en pareja
I'll start with the good. The bed is super comfortable and all in all the room is clean. I was given 3 conditioners instead of a shampoo and conditioner, but there's worse things in life. Lots of dust and hair along the baseboards in the bathroom, kind of gross. The food that is supposed to be a free buffet for breakfast I was charged for is HORRIBLE! WORST hotel breakfast I've ever had. When asked why I had to pay, I was given some crap excuse of Expedia didn't push it through. Ridiculous, I paid for the room. It should be free. I'm angry I had to pay for that crappy food...really horrible. The lobby bathroom was disgusting, no stalls had toilet paper and the one that did had a toilet that was overflowing with crap water. This was at 9:30 in the morning. Just disgusting. The room was nice and clean otherwise and very quiet. I would say avoid the breakfast and the lobby bathroom and bring your own toiletries.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 3 nov. 2023
Thank you for taking the time to give us a review. I have escalated your comments to the appropriate departments. We hope to see you again.

10/10 Excelente

Lisa M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 23 oct. 2023
Thank you so much for your review!! We hope to see you again soon!!

10/10 Excelente

Brunilda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids friendly and very helpful staff.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melissa Beale, el 15 oct. 2023
Thank you so much for taking the time to give us a review! We hope to see you again soon!

4/10 Malo

Eileen

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Check-in was not honored at the stated 3:00 check-in time. Front desk staff was rude and not helpful. Seeking compensation for the 3 hour delay we experienced checking in.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 12 oct. 2023
Thank you for taking the time to give us a review. we are very sorry for your experience. If you are an IHG rewards member please call the hotel and give us your number so that we can deposit points for the inconvenience.

10/10 Excelente

Dominique

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outstanding stay
Awesome
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 9 oct. 2023
Thank you so much for your review!! We hope to see you again soon!