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Opiniones de Aloft Charlotte City Center

3 out of 5
Aloft Charlotte City Center
210 E Trade Street, Charlotte, NC

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 473 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 220 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 157 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 78 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 75 de 1003 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Victor

Viaje en pareja
It is a very quiet place I recommend it
Se hospedó 1 noche en octubre de 2023
Respuesta de Terry, General Manager, el 6 nov. 2023
We appreciate you sharing your feedback from your recent stay. We hope to have the opportunity to welcome you back soon.

2/10 Terrible

Magdalena

Le gustó: Limpieza
No le gustó: Servicio y personal
El recepcionista de muy mal carácter apenas si nos contestaba las preguntas que hacíamos muy mal servicio
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 17 nov. 2023
We regret that our level of customer service did not meet your expectations. We will take this input and ensure that we train our staff to respond to our guest better.

10/10 Excelente

ENGELS, Tampa

6/10 Aceptable

MIRIAM

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Difícil de encontrar la entrada
Fue complicado entender dónde estaba la entrada al hotel porque debes entrar por un estacionamiento público y luego tomas un elevador, pero no hay ningún letrero o aviso de Aloft en todo el estacionamiento
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable experiencia
La opción del parqueo tiene un costo extra pero te da entradas y salidas ilimitadas y son bien amables. En general fue agradable la estadía
Se hospedó 1 noche en noviembre de 2020
Respuesta de Ashley, General Manager, el 13 ene. 2021
Thank you for your review and for being our guest. We hope to see you again soon!

8/10 Bueno

Sharlo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking was hard to find but valet was nice once we found it.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Demario

Good
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Cameron

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
As far as my room was concerned the room was nice and very clean.. the staff was friendly however their informational skills was way off. First let’s talk about parking.. we was told by the lady at the front desk upon check in that we park in there parking area and we give them the slip and we would not be charged.. however that was not the case it is $30 for parking there over night and you can not leave.. if you want to come and go without paying each time you do so pay them for to park for you but either way you have to pay to park.. then I booked through Expedia my room should of been paid for in full except for the damage deposite but yet the hotel charged me a extra $22.64 cent to stay with them.. when I reached out about this they said Expedia didn’t pay for my room completely and that I owed them that.. which should not have been the case at all.. it seems to me it just extra charge after extra charge when staying at this hotel
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Kirrily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Melanie

Viaje en pareja
No le gustó: Servicio y personal
BAD ATTITUDES. Unfriendly and poor customer service. Rude responses; no hospitality. No coffee or hot water @8am. Rooms are out dated.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Tahnee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Melissa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is great, very clean, and amenties were awesome!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Cinthya

Le gustó: Servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Luis

Viaje en pareja
Le gustó: Limpieza y servicio y personal
If I could do 10 stars out of 5 on the staff and service, I would! Sedge at the front desk has been nothing but a great host! He has made me and my wife’s stay at aloft feel like I’m right at home.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jamie

Le gustó: Limpieza y condiciones de la propiedad
Always great
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Johnnie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was nice. Staff was welcoming and helpful, especially the front desk
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Belinda

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Alexander

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Krystel

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice quick easy Check in
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Kernist

Le gustó: Servicio y personal
Didn’t have a phone in the room or ice machine on the floor. They also do not validate parking in their deck.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Charm

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love the easy access to food and shopping. So close to the Spectrum Center - made the evening out so much easier.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
We are glad that you enjoyed your stay with us and that we were able to provide you with a great stay experience. We appreciate your business and we hope you will come back and stay with us again in the future.

10/10 Excelente

Jewell Constance

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is my first time staying at this hotel. I had a maintenance problem in my room i appreciate it was 5 minutes of less for Mr. LLOYD'S to come and begin to fix the problem.
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 22 abr. 2024
We are glad you enjoyed your stay with us and we hope you come back and stay with us again in the future.

10/10 Excelente

Donald

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Modern
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 18 abr. 2024
Thank you for staying with us and we appreciate your business. We hope you will come back and stay with us again in the future.

10/10 Excelente

vicky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was super friendly and kind. Great location. Love the lounge and games
Se hospedó 1 noche en abril de 2024
Respuesta de g, el 14 abr. 2024
We are glad that you had a great stay with us and we hope that you will come back and stay with us again.

6/10 Aceptable

Genaro

Le gustó: Servicio y personal y condiciones de la propiedad
The shower and carpet was not very clean and one of the towels was stained
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 abr. 2024
Thank you for staying with us and for providing input about your stay. We will look into your concerns and ensure they are not repeated.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 abr. 2024
Thank you for staying with us. We are glad that you enjoyed your stay and we hope you will come back and stay with us again in the future.

10/10 Excelente

Alan, Bristol

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Garage parkin attached to hotel is a plus
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 abr. 2024
We are glad that you enjoyed your stay and were happy with the parking situation. We hope you will come back and stay with us again in the future.

8/10 Bueno

Harold

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My only complaint is that finding parking for check-in was a little awkward. There wasn't any place to pull up on the street to get information and the lobby was not at street level
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 abr. 2024
Thank you for your input. Unfortunately, our property is situated in the heart of uptown Charlotte and is a very busy area. Our guest do best by pulling into the parking garage and then coming to check in, rather than trying to find somewhere on the street to park.

8/10 Bueno

Jerome, Detroit

Viaje de negocios
Le gustó: Servicio y personal
Staff was great. Public facilities could have been a more cleaner.
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 3 abr. 2024
Thank you for taking the time to share your input about your stay. We are glad you enjoyed your stay and we will make every effort to improve in the areas that we fell short in.

10/10 Excelente

Jessica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and close to plenty of activities.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 3 abr. 2024
Thank you for sharing your rating of our property and your stay. We are glad that you were provided a great stay experience and we hope that you will come back and stay with us again in the future.

4/10 Malo

Scott

Viaje familiar
We were up all night because of the noise on our hall. The walls are paper thin and the baby in the room next to us SCREAMED from 2-4am. Elevator had a sign that said “don’t use for health reasons”
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
We regret that your neighbors kept you up all night. We would have contacted them on your behalf if you had notified us. We do not have a sign in our elevator that states "Do not Use".

8/10 Bueno

Thomas, Smyrna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to figure out to get to the hotel parking lot so they can pay for parking cost me an extra $40.00
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
We regret that there was confustion with our parking. However, we inform our guest of the costs of parking at check in and it is on our website.

8/10 Bueno

Bryant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Thank you for staying with us and we hope you will come back and stay with us again in the future.

10/10 Excelente

AnTonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Thank you for your kind response. We hope you enjoyed your stay and will come back and stay with us again in the future.

2/10 Terrible

Argeuris R

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 3 abr. 2024
Thank you for sharing your input about your stay. We regret we were unable to meet your expectations but we will continue to work harder to improve all aspects of our property.

10/10 Excelente

JytiA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 14 mar. 2024
Thank you for staying with us and we hope you will come again in the future.

10/10 Excelente

Edwin

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 31 mar. 2024
Thank you for taking the time to share your feedback about your stay. We appreciate your business and we hope you will come back and stay with us again in the future.

6/10 Aceptable

NATALIE

Viaje en pareja
Noisy: air conditioning, running toilet and street noise. Good location
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
We regret that our room had items that didn't meet your expectations. We hope that you will come back and stay with us and give us another opportunity to make a better impression on you.

4/10 Malo

narceka

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I wore black socks in my room 623. They were covered in white dog hair after walking through the room. The toilet didn’t flush and the mirror to the bathroom is broken with duct tape on it. The hallway carpets are musty and dirty. The 6th floor hall has a large hole in the wall covered by tape and a trash bag. Horrific.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
We regret that you did enjoy your stay with us. We take our guest input very serious and we will use your input to make improvements in all areas. Thank you for staying with us.

8/10 Bueno

jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My frustration with this property was finding it. Went around block 3 times. Should definitely be better marked. Also located right at bus station busy area. Property itself very comfortable. Easy parking after I figured it out.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Thank you for staying with us. We are glad that you enjoyed your stay with us and we hope by the time you decide to come back and stay with us again that the Epicentre will have updated its signage in the area. They are in the process of updating the area to give our guest better assistance in finding our property.

8/10 Bueno

jocolyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 6 mar. 2024
Thank you for sharing your rating of our property. We appreciate your input and we hope that you will come back and stay with us again in the future.

4/10 Malo

Jennifer

Viaje familiar
Le gustó: Servicio y personal
We liked how many restaurants there were around the hotel. One elevator was broken down and the wait for the one in operation was long. The room was sort of grungy and there was human hair on the pillows and sheets. There were no extra blankets and only two towels. I wouldn't recommend this hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 6 mar. 2024
We regret that you did not enjoy your stay with us. We will work with our housekeeping team to do a better job of cleaning the rooms, as well as, inspecting it.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 25 feb. 2024
Thank you for the great review. We are glad that you enjoyed your stay and we hope you will come back and stay with us again in the future.

10/10 Excelente

Tariq pierce

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 16 feb. 2024
Thank you for staying with us. We are glad that we were able to provide you with a great stay experience and we hope you will come back and stay with us again in the future.

10/10 Excelente

Kayt

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 16 feb. 2024
Thank you for staying with us and for giving us such a great review. We hope that you will come back and stay with us again in the future.

4/10 Malo

Carrie

Le gustó: Servicio y personal
Not amazing
Not great, I’ve stayed at other Alofts and this one was surprisingly run down. The parking was confusing, the room’s A/C worked but it was very noisy (like maybe it had a plastic bag trapped in it.) While the staff was super nice and accommodating, the check in process was sluggish with a long line. Just not what I expected from Aloft.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 12 feb. 2024
We regret that your stay did not meet your expectation. We will continue working on making our property better in all aspects.

10/10 Excelente

michael

Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 12 feb. 2024
We are glad that you enjoyed your stay with us. We are always excited to know that we left a positive lasting impression on our guest.

6/10 Aceptable

Tony

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Just a test
The room was clean and neat bit the size of the room wasn't what i look for
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 9 feb. 2024
We regret that our room didn't meet your expectations. Fortunately, Marriott has many different brands that should be able to meet your expectations. However, we do appreciate you stay with us.

10/10 Excelente

Makayla

Le gustó: Servicios
Great staff!
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 7 feb. 2024
Thank you for sharing your input about your stay and our stafff. We are glad that we left a positive impression on you and we hope you come back and stay with us again in the future.