Dear Kevin, Thank you for rating your stay with us! We are pleased to read that you enjoyed your stay. Thank you so much for choosing to stay with us. We hope to have you as our guest in the future. Kind Regards, S. Decker General Manager

Dear Jose,Thank you for choosing to stay at DoubleTree by Hilton South Charlotte Tyvola. Hospitality lives and breathes in this property, so we're happy to read your comment on our team. Come back and see us again next time you're in town. Charles JohnsonGeneral Manager

Dear Keagan,Thank you for your review! We're so glad to hear that your family enjoyed their stay, making your quick stop comfortable and pleasant. We look forward to welcoming you back on your next trip!Charles JohnsonGeneral Manager

Dear Kathleen,Thank you for your feedback and your patience. We're sorry to hear we fell short of your expectations for check-in service, and we'll look into this further. We hope the rest of your stay was pleasant and that you'll consider staying with us again the next time you're in the area.Charles JohnsonGeneral Manager

Dear William,Thank you for taking the time to share your experience. We apologize for the inconvenience caused by the elevator and the air conditioning during your stay. Your comfort is our top priority, and we regret that we fell short of providing a seamless experience. Rest assured, we'll address these issues promptly to ensure they don't occur again. We appreciate your patience and hope to have the opportunity to regain your trust on your next visit.Charles JohnsonGeneral Manager

Dear Priscilla,Thank you for your feedback. We see we fell short when giving you information about the hotel; we will speak to our team about this. Your feedback will be used to continually improve upon our guest accommodations. We would appreciate the opportunity to host you again in the future for an improved stay. Charles JohnsonGeneral Manager

Dear Rafee,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled you had an enjoyable overall stay. That said, guest feedback is our foremost catalyst for effective change, so please don't hesitate to reach out to us with suggestions. Take care, and we hope you return soon.Charles JohnsonGeneral Manager

Dear Sophia,We appreciate your recent feedback and are so sorry to hear that this was your perception. Please know that guest safety and security are and will remain our top priorities, and we have measures in place to ensure that. What you have shared is not typical, and we would like to gather more details. At your earliest convenience, please reach out to us at the property. Our staff strives to ensure all our guests have a comfortable stay and are always available to help in any way they can. Thank you for being our guest, and we hope to speak with you soon.Charles JohnsonGeneral Manager

Dear Da-Shawna,Our goal is to make sure we always have high marks on the three "C's" that are so important to all of our guests: comfortable accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we hope to welcome you back to DoubleTree by Hilton South Charlotte Tyvola the next time you're in the area.Charles JohnsonGeneral Manager

Dear Victoria,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness as well as for any issues with the elevator and pool. We'll pass your comments along to the appropriate staff members for corrective action, and we'd appreciate the chance to provide you with a more positive experience.Charles JohnsonGeneral Manager

Dear Anthony,Thank you for giving us the opportunity to serve you. We take great pride in our hotel and ensuring our guests have everything they need for a perfect stay, so we are sorry you had a couple of concerns. Your kind comments about our comfortable accommodations and your pleasant stay, as well as your constructive feedback, are appreciated and will be reviewed with the team. We look forward to welcoming you back and impressing you with our improvements.Charles JohnsonGeneral Manager

Dear Shannon,Thank you so much for the five-stars! We're so happy you enjoyed our clean rooms and the warm hospitality from our team, and we'll be sure to pass on your compliments. We hope you'll stay with us again soon!Charles JohnsonGeneral Manager

Dear Brooke,We were delighted to host your recent stay at DoubleTree by Hilton South Charlotte Tyvola. It's wonderful to hear you had a positive experience and that you had the opportunity to enjoy all the great amenities available to our guests. Thank you for your review, and we hope to have the pleasure of your company the next time you're in the area.Charles JohnsonGeneral Manager

Dear Laura,Thank you so much for choosing DoubleTree by Hilton South Charlotte Tyvola for your recent stay! We're elated to hear you enjoyed our clean, comfortable rooms, as well as the warm hospitality delivered by our reliable team. Providing exceptional experiences for guests is what we strive for, so please come back soon for another terrific visit.Charles JohnsonGeneral Manager

Dear Guerline, Thank you for giving our hotel the opportunity to serve you during your recent stay. We're thrilled to hear that you had a great experience overall. Hospitality lives and breathes in this property, and it's our goal to ensure every guest leaves with wonderful memories. If there's anything specific you'd like to share about your stay or any areas where we could improve, please don't hesitate to reach out. We're here to make your next visit even better!Charles JohnsonGeneral Manager

Dear Jessie,Thank you for choosing DoubleTree by Hilton South Charlotte Tyvola to serve you. It's delightful that you appreciated our quiet location and that our front desk staff provided exceptional assistance. It was a pleasure to have you, and we can't wait to welcome you back for another peaceful stay.Charles JohnsonGeneral Manager

Dear Joseph,Thank you for your recent stay at DoubleTree by Hilton South Charlotte Tyvola. We appreciate your feedback and are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay exceeded your expectations. Thank you again for your review. We hope to host you again soon.Charles JohnsonGeneral Manager

Dear Stacey,Thank you for sharing your experience with us. We're disappointed to learn about the inconvenience you encountered regarding communication and transportation. Rest assured, our team will look into addressing these concerns. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Charles JohnsonGeneral Manager

Dear Jonathan,Thank you for giving our hotel the opportunity to serve you. It brightens our day to know you felt right at home! It was a pleasure having you here, and we hope to welcome you back again soon.Charles JohnsonGeneral Manager

Dear Sylvia,While we thank you for allowing our hotel to serve you, we are sorry to hear there were concerns during your visit. Please know this is not a common occurrence and we apologize that it interfered with your stay. We are continually working to ensure we are offering our guests the best, and we hope to welcome you back and impress you with the comfortable stay we are known for.Charles JohnsonDirector of Operations

Dear Margetta,Thank you so much for choosing to stay with us at DoubleTree by Hilton South Charlotte Tyvola. Hospitality lives and breathes in this property, therefore we are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. Your feedback on the ice machine has been noted and is being fixed by our maintenance team. We hope to see you again soon, as it was a pleasure having you.Charles JohnsonDirector of Operations

Dear Zeinep, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.Charles JohnsonDirector of Operation

Dear Evangela,It was wonderful having you join us recently. We're delighted our excellent location was the highlight of your visit; however, we regret your disappointment with our accommodations and service. Your feedback will be shared with our internal team for further consideration and to ensure our high standards of hospitality are being met. Thank you for your honest review, and we hope you will give us another chance to change your perceptions down the line.Charles JohnsonDirector of Operations

Dear Shayla,Thank you for leaving us a perfect rating. We are thrilled that we were able to provide you with a relaxing stay. Our team members will be delighted to know that their service made a positive impact on your stay, especially Jeff. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Charles JohnsonDirector of Operations

Dear Julius,Thank you for leaving us a review. We are disheartened that we were unable to meet all of your expectations and we will be sure to share your feedback with our team. We recommend reaching out to the third-party site as well. Please reach out to us as well so we can further discuss your stay and make amends where we can.Charles JohnsonDirector of Operations

Dear Daphne,Thank you for allowing our hotel to serve you, and we're delighted to hear that you enjoyed our affordable value and all the comfort and amenities we provide. We look forward to welcoming you back, so please return to DoubleTree by Hilton South Charlotte Tyvola soon.Charles JohnsonDirector of Operations

Dear Grantham,We're delighted to hear you enjoyed your stay and found your spacious room to be well-kept. Thank you for choosing DoubleTree by Hilton South Charlotte Tyvola, and we look forward to welcoming you back!Charles JohnsonDirector of Operations

Dear Paul,We appreciate your feedback, and we apologize for any issues with items not functioning. Our staff is always happy to assist in situations like this. Should you be in the area again, we hope you'll come back to see us.Charles JohnsonDirector of Operations

Dear Anibal,We appreciate your five-star review. Our team is committed to ensuring your satisfaction, and we look forward to welcoming you back to DoubleTree by Hilton South Charlotte Tyvola for another excellent experience.Charles JohnsonDirector of Operations

Dear Tanner,While we thank you for taking the time to share your experience, we are incredibly sorry about your situation with the rooms being overbooked. Please know this does not happen often but occasionally there are situations, beyond our control, that keep us from having booked rooms available for our guests. We are constantly working to find ways to avoid this situation through better communication from third-party sites. We wish you well as your travels continue.Charles JohnsonDirector of Operations