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Opiniones de Hampton Inn Charlotte-Uptown

2.5 out of 5
Hampton Inn Charlotte-Uptown
530 E Martin Luther King Jr. Blvd, Charlotte, NC

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 551 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 229 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 112 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 55 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 56 de 1003 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ninguno
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 22 oct. 2023
Jenny, es maravilloso saber de ti. En Hampton Inn Charlotte-Uptown estamos encantados de saber que su experiencia fue superior. Nuestra alegría es inmensa al saber que estuvo encantado con nuestro hotel y nuestras habitaciones recientemente remodeladas. Esperando volver a verte pronto.

10/10 Excelente

Freymar

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 16 oct. 2023
Thank you for the 5/5 rating, Freymar!It's excellent you enjoyed your time at Hampton Inn Charlotte-Uptown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Bueno

Reinaldo

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
El cuarto
Se hospedó 1 noche en marzo de 2023
Respuesta de AGM, el 4 mar. 2023
Thank you, for your feedback.

10/10 Excelente

Franklin, Panama

Se hospedó 1 noche en mayo de 2022
Respuesta de Hotel Representative, el 6 ene. 2023
Thanks for the positive review! Happy to know you enjoyed your experience

8/10 Bueno

Carolina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
Bien ubicado, buen precio. El baño un poco outdated.
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Mike

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice stay! Clean and friendly staff! Just stayed for 1 night and it was great!
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service, el 4 may. 2024
Mike, it's uplifting to know you had such an enjoyable stay at Hampton Inn Charlotte-Uptown. We appreciate your words about our pristine environment and engaging team members. Our recent renovations were made with guests like you in mind, and we're thrilled you enjoyed them. We eagerly look forward to your next stay.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 28 abr. 2024
Thanks for the perfect rating, Jennifer! We can't wait to see you again soon for another amazing experience at Hampton Inn Charlotte-Uptown. Have a great day!

10/10 Excelente

Kimberly

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was amazing! Walking distance to restaurants and the convention center
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 23 abr. 2024
Kimberly, thank you for choosing the Hampton Inn Charlotte-Uptown. We're delighted to hear you appreciated our remarkable team members and found our location convenient for all your dining and event needs. We are equally pleased that you've had the chance to enjoy our newly renovated spaces. We look forward to welcoming you back on your next trip to Charlotte!

8/10 Bueno

Ivy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 22 abr. 2024
Thank you for this lovely rating, Ivy!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hampton Inn Charlotte-Uptown. We'd like to share an even better experience with you soon.

10/10 Excelente

JANICE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Janice, it's wonderful to know you had a 5-star experience at Hampton Inn Charlotte-Uptown. We're thrilled you enjoyed the results of our recent renovations. Our team members are committed to delivering a memorable stay and we'd be overjoyed to welcome you back soon.

10/10 Excelente

Lugean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and parking.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Lugean, it's outstanding to learn that you found the location of Hampton Inn Charlotte-Uptown to meet your needs. We're also joyed that you appreciated the convenience of our parking. Our hotel has undergone recent renovations with the aim of improving our guest experience, and we're glad you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Bueno

Jade, McLean

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location walkable to spectrum centre and NASCAR hall of fame. Room was fine.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Jade, it's wonderful to read that you found Hampton Inn Charlotte-Uptown's location to your liking, with easy access to nearby attractions. We're also delighted to hear that you found our rooms satisfactory. We're sure you'll love our newly renovated spaces even more, which further enhance the comfort and convenience that our valued guests love. We hope to welcome you back soon.

6/10 Aceptable

Alexus

Viaje en pareja
Le gustó: Servicio y personal y servicios
For the amount I paid for 1 night, parking accommodations and the room could have been a little better (updated) but overall an okay stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 5 abr. 2024
Alexus, we appreciate your candid feedback. We regret that your stay did not fully meet your expectations. Please know that your concerns about parking and room upgrading have been addressed as part of our ongoing commitment to refining our facilities. We believe you'll appreciate the changes next time you stay with us. We hope to have the opportunity to welcome you back soon.

10/10 Excelente

Vicky

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 25 abr. 2024
Vicky, that's wonderful to hear you enjoyed your stay at Hampton Inn Charlotte-Uptown. We're thrilled our refurbished hotel and rooms added to your experience. The pleasure of welcoming you back in the future would be all ours.

10/10 Excelente

Natalya

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Very friendly and helpful staff. Breakfast is great, location is excellent.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Natalya, we're thrilled that Hampton Inn Charlotte-Uptown delivered a delightful experience. It's wonderful to know you appreciated our supportive team members, enjoyable breakfast, and superb location. We're pleased you enjoyed our newly renovated hotel and rooms. We hope to have the pleasure of welcoming you back soon.

8/10 Bueno

Christal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Christal, it's delightful to hear that your recent stay at Hampton Inn Charlotte-Uptown was enjoyable. It's evident that the updates to our hotel and rooms contributed in making your stay more pleasant. Thank you for sharing your high rating. We're eagerly looking forward to your future visit.

10/10 Excelente

Erica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 31 mar. 2024
Thank you for the great rating, Erica!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn Charlotte-Uptown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Bueno

Megan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful. The room was clean and welcoming.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Megan, it's great to hear that you found our team members at Hampton Inn Charlotte-Uptown to be friendly and helpful, and that you enjoyed the cleanliness and welcoming atmosphere of your room. We're thrilled that you were able to experience and enjoy our newly renovated spaces. We look forward to seeing you again soon.

10/10 Excelente

Hannah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was great to stay at & go to a concert nearby!
Se hospedó 1 noche en marzo de 2024
Respuesta de Roderick H, el 27 mar. 2024
I'm glad to hear that you had a great experience here at the hotel! It sounds like you had a wonderful time at the concert. If you have any more details or stories you'd like to share about your experience, feel free to do so!

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an amazing hotel in an amazing location. There are numerous shopping and dining options within walking distance. Parking was easy and convenient. The hotel was sold out, but it didn't feel that way. The staff was helpful and friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Michael, it's so great to hear that you had an excellent experience at Hampton Inn Charlotte-Uptown. It seems you thoroughly enjoyed the prime location, the abundant shopping and dining opportunities within walking distance, and the convenient parking. We're thrilled to hear that even though we were fully booked, your experience remained peaceful. We're equally delighted that our team members were able to provide useful assistance and a friendly experience. As you have noted, we've recently updated our hotel and rooms to better suit guests like you. We look forward to welcoming you back in the future.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel. Location is great and walkable to most everything! Will stay again when in Charlotte!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Kimberly, it brings joy to all of us at Hampton Inn Charlotte-Uptown to know that you've had a delightful stay. It's wonderful you took advantage of our central location and enjoyed our renovated premises. We're excited about your promise to return when in Charlotte next. Thanks for sharing your positive experience!

10/10 Excelente

Enosch

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything good.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
Enosch, it's wonderful to hear that your stay at the Hampton Inn Charlotte-Uptown was enjoyable. We take pride in our newly renovated rooms and hotel, and we're glad you appreciated them as well. It would be our pleasure to welcome you back in the near future.

8/10 Bueno

Shawn

Le gustó: Limpieza, servicio y personal, servicios
Wish there was more parking
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Shawn, thank you for leaving a review. It's pleasing to know that overall, your stay was satisfying. We acknowledge your feedback about our parking facilities. Rest assured, we're committed to continuous improvements to meet guests' needs. Next time you visit, hopefully, you'll get to appreciate the renovations we've done to enhance our guests' experience. We look forward to accommodating you again soon.

10/10 Excelente

Allen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. The staff were super nice. And I love Hampton Inn Pillows.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Allen, it's delightful to read that you enjoyed your stay at the Hampton Inn Charlotte-Uptown. Our central location, amiable team members, and comfy pillows seem to have added positively to your experience. We're especially pleased you appreciated the newly renovated rooms. We eagerly anticipate your return in the near future.

10/10 Excelente

Jenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed that it was convenient to the spectrum center and right in town. Staff were friendly and helpful. Breakfast was great!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 17 mar. 2024
Jenny, we're thrilled that you found Hampton Inn Charlotte-Uptown's location convenient for your needs and was able to enjoy our complimentary breakfast. It's great to hear that our team members were able to enhance your experience with us. We're excited about our recent renovations and are glad that this contributed to the enjoyment of your stay. We can't wait to welcome you back the next time you're in town.

10/10 Excelente

Alyson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed with my teens for a concert at Spectrum Center. Good location for easy walking. Many dining options nearby. Staff was friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Alyson, it is fantastic to hear you and your teens found our location at Hampton Inn Charlotte-Uptown so enjoyable and convenient for your concert visit. We are also pleased that you noted the friendliness of our team members. With our recently enhanced rooms, we aim to make everyone's stay even more comfortable. We can't wait to welcome you back soon.

10/10 Excelente

Justin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Went to a concert and this location was perfect to walk too. Only complaint is parking is a disaster… 2 grown adults cussing me and my child out over a parking place is a little much.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 10 mar. 2024
Justin, thank you for choosing the Hampton Inn Charlotte-Uptown for your recent concert visit. We are glad the hotel's location served you well. Regarding the parking situation, it's regrettable you faced challenges. We strive to provide a harmonious environment and we're sorry to learn about the incident you encountered. Despite this, we're pleased to hear that you enjoyed our newly renovated facilities. Your feedback is appreciated and will be taken into consideration to further enhance our guest's experiences.

8/10 Bueno

Fatima

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 28 feb. 2024
Fatima, we're delighted that you enjoyed your stay at Hampton Inn Charlotte-Uptown. We're especially pleased that our recent renovations enhanced your experience. We hope to see you again soon.

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was conveniently located and the staff was very nice and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 28 feb. 2024
Renee, it's great to hear that you had such a positive experience at Hampton Inn Charlotte-Uptown. We're thrilled you appreciated our new renovations and found our location to be convenient. It's equally pleasing to know that our team members were able to assist you during your stay. We hope to welcome you back again soon.

10/10 Excelente

Julie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Thank you for the 5/5 rating, Julie!It's excellent you enjoyed your time at Hampton Inn Charlotte-Uptown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excelente

Kevin

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 22 mar. 2024
Thanks for the amazing rating, Kevin!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Charlotte-Uptown!

10/10 Excelente

Yafrany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent client care -- very courteous. Upgraded my room to a suite upon arrival for no charge. The breakfast was your standard continental breakfast, but it was good and free. I would absolutely return.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 13 feb. 2024
Yafrany, it brings us immense joy to hear that you relished your stay at Hampton Inn Charlotte-Uptown. We are particularly thrilled to know that our courteous team members impressed you, and the room upgrade heightened your experience. Our complimentary breakfast, though standard, is designed to provide a pleasant start to your day. With our newly transformed premises, we trust it will add enduring charm to your future visits. We're eagerly awaiting your return, promising a continual provision of excellent service.

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean, excellent bathroom and shower, but area around hotel was noisy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 12 feb. 2024
Stephen, we appreciate your feedback on the Hampton Inn Charlotte-Uptown. It is wonderful to hear you enjoyed our fresh updates, especially in our pristine rooms and excellent bathrooms. We acknowledge your note about the noise in the surrounding area. If your travels bring you back, our team members would be delighted to suggest accommodations that might provide a more tranquil experience.

2/10 Terrible

Eric

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
Eric, it's unfortunate to learn that your recent stay didn't meet your expectations. Although regrettable, we do want to reassure you that we've recently updated our property with modern renovations to increase guest satisfaction. It would be a privilege to host you again in the near future, giving us another chance to deliver the quality experience that is typical of our hotel.

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was close enough to center of town without all the traffic. And closee to everything
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Lisa, thank you for sharing your experience at the Hampton Inn Charlotte-Uptown. It's wonderful to know that our prime location was convenient for your needs, and helped you avoid heavy traffic. We're delighted that you could fully enjoy our newly renovated spaces and their enviable proximity to the city center. We hope to have another opportunity to serve you soon!

6/10 Aceptable

Dennis

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
room was not serviced once over our three-night stay.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Dennis, your feedback is appreciated. We regret that the conditions of your stay did not meet your expectations. Our hotel recently underwent renovations and we strive to deliver a satisfactory experience for all our guests. We hope you'll consider giving us another opportunity to better serve you in the near future.

10/10 Excelente

Javier

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
Thank you for the fantastic rating, Javier!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn Charlotte-Uptown! We can't wait to see you again soon.

8/10 Bueno

Monica

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 6 feb. 2024
Monica, it's great to see your rating reflecting satisfaction with your stay at Hampton Inn Charlotte-Uptown. We're thrilled that you got to experience the delightful ambiance of our newly renovated hotel and rooms. We look forward to your return, promising to deliver an experience even better than your last one.

10/10 Excelente

lynette

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Check your date twice before booking
I booked this stay through hotels.com. I booked it for the wrong night. Immediately chatted and thankfully they got it changed for me. Once i got to the hotel the date wasn’t changed so i had to stand there and call the help line. The gentleman from hotels.com was not the nicest. Had an attitude with me and then with the hotel worker. She was right in front of me so i could hear how he was talking to her. Everything got fixed after over 20 minutes.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 5 feb. 2024
Lynette, it's regrettable to hear about the confusion with your booking date and the time it took to resolve this. The experience you had with the online booking service is not indicative of the experience we aim to provide. We're pleased to hear that everything was eventually fixed. We have recently completed renovations and would be delighted to welcome you back to experience our improved facilities. We hope your future visits will be smoother and more efficient.

8/10 Bueno

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 3 feb. 2024
Tina, thank you for choosing Hampton Inn Charlotte-Uptown and for your remarkable rating. We're delighted to hear that you appreciated our newly updated hotel and rooms. Your positive evaluation is immensely valued and we hope to have the pleasure of hosting you again in the future.

6/10 Aceptable

Kristopher

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Parking is limited in the parking deck. Some guest took 2 parking spots for 1 car, one vehicle had a U-Haul trailer taking up 4 parking spaces. Our heat/ac unit is not working also.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 29 ene. 2024
Kristopher, we regret to hear about your concerns regarding the parking situation and the HVAC system in your room. We're always focusing on providing the finest accommodations, and we've recently remodeled our rooms and facilities. While we can't change your past experience, our team would be pleased to invite you back for another stay to witness these improvements first-hand.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean friendly staff
Easy check in. Clean, parking onsite$25
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 28 ene. 2024
James, we are thrilled to hear you found the check-in process at Hampton Inn Charlotte-Uptown to be seamless and appreciated the cleanliness of our properties. It's also great to know you found our onsite parking convenient. We hope you had the chance to enjoy our newly refurbished rooms and hotel environment. We look forward to your next visit.

2/10 Terrible

Ritchine

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
There was literally blood on my lotion bottle in the bathroom….
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 28 ene. 2024
Ritchine, it's disappointing to hear about your recent experience. Please know that the situation you described is not representative of the cleanliness standards we uphold at our hotel. Having recently undergone renovation, our goal is to impress and delight guests. We'd be glad to have another opportunity to welcome you back so we can demonstrate our dedication to clean and comfortable accommodations.

6/10 Aceptable

Eternity

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 27 ene. 2024
We appreciate you taking the time to share your feedback, Eternity.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excelente

Monica

Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 25 ene. 2024
Monica, it's fantastic to know that you indeed enjoyed your stay at the Hampton Inn Charlotte-Uptown. We trust our newly renovated hotel and rooms added to the pleasant experience. Your satisfaction is important to us, and we're thrilled to have you visit again soon.

6/10 Aceptable

heather

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The staff at check in and check out were very friendly. The room was clean and comfortable. There was a good bit of noise that lasted until late(mostly repeated loud door slamming). There was no ice maker on our floor and the one on the next floor was not working. The coffee maker in our room did not work. I went down to the lobby to get coffee (just before 7am). I poured a cup, took a sip, and it was cold. Finally found coffee that was hot in the breakfast area.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 24 ene. 2024
Heather, it's pleasing to know that you appreciated our friendly team members and found your room clean and comfortable. However, we understand that there were a few aspects of your stay that didn't meet your expectations. Without going into specifics, we're sorry to hear about the annoyance you experienced due to the noise, along with some functionality issues regarding ice machines and the coffee maker. Rest assured, we're continually upgrading our facilities to serve you better. We hope you consider returning to enjoy our improvements and the new environment that our recent renovation has created.

10/10 Excelente

Chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great customer service
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 24 ene. 2024
Chad, it's so pleasing to read your feedback about your experience at Hampton Inn Charlotte-Uptown. We are thrilled you took note of our outstanding team members and were satisfied with their service. We're equally happy you had a chance to enjoy the fresh look of our recently upgraded facilities. We can't wait to welcome you back for another exceptional stay!

10/10 Excelente

Spencer

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 25 ene. 2024
Spencer, it's wonderful to hear that you had a fantastic experience at the Hampton Inn Charlotte-Uptown. We're thrilled to know that you enjoyed our newly renovated spaces and rooms. Ensuring the comfort and satisfaction of our guests is always our main goal. Thank you for your generous rating and we hope to welcome you back soon.

8/10 Bueno

Donna Lee

Viaje de negocios
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 24 ene. 2024
Donna Lee, it's fantastic to hear you had an enjoyable stay at Hampton Inn Charlotte-Uptown. It's especially pleasing for us that you welcomed the freshness brought on by our recent renovations. We strive for constant improvement and your positive rating affirms that our efforts are truly enhancing our guest’s experience. We'd be delighted to welcome you back in the future!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hampton Inn Good Value
Wonderful location close to convention center. Room was updated and quiet. Breakfast was delicious.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 22 ene. 2024
We're delighted that you appreciated Hampton Inn Charlotte-Uptown's fantastic location and the recent upgrades to our rooms. We highly value comfort and tranquility for our guests. Also, it's wonderful to hear that you enjoyed our breakfast offerings. Your kind words are truly appreciated and we look forward to your return visit.