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Opiniones de The Westin Charlotte

4 out of 5
The Westin Charlotte
601 S College St, Charlotte, NC

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 619 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 201 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 54 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1000 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2024

4/10 Malo

Yamil

No le gustó: Limpieza y servicios
Se hospedó 3 noches en agosto de 2021

10/10 Excelente

Jairo, Bogota

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juego del Arsenal
Se hospedó 1 noche en julio de 2019
Respuesta de Hotel Manager, el 1 ago. 2019
Dear Valued Guest, Thank you for taking the time to review your recent stay here at The Westin Charlotte. I am pleased that my team and I were able to contribute to the excitement of the nearby soccer game. We hope that you will stay with us again in the near future. Be well, Toby Scott-Long Hotel Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019
Respuesta de The Westin Charlotte, el 8 abr. 2019
Dear Valued Guest, Thank you kindly for your review of The Westin Charlotte. We happily anticipate your future arrival. Be well, Toby Scott-Long Hotel Manager

6/10 Aceptable

Kerry

Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
It would have been nice to know that the lobby was being renovated
Se hospedó 2 noches en mayo de 2024
Respuesta de Director of Room Operations, el 27 may. 2024
Dear Kerry, Thank you for being our guest and for sharing your review. We strive to ensure that our guests have a revitalizing and meaningful experience, so we are disappointed that your stay was less than satisfactory. We offer our apologies for any inconvenience caused to you due to our ongoing revitalization project, and we appreciate your feedback. Thank you again for your business, and we wish you all the best with your travels.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Chaquandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very very comfortable
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Director of Room Operations, el 19 may. 2024
Dear Katherine, Thank you for choosing us and for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed your time with us, and we hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the view from our corner room
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

DeAshleigh

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had an amazing experience for my first time staying at a Westin hotel! The staff was emaculant!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Maribel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
will definitely stay there again
Se hospedó 2 noches en mayo de 2024
Respuesta de Director of Room Operations, el 17 may. 2024
Dear Maribel, Thank you for your recent stay at The Westin Charlotte and for posting such a generous review of our hotel and associates. We enjoy welcoming travelers with our spacious accommodations and thoughtful amenities, all in an inspired location here in the heart of the city. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to our city.Be Well,Katie ColliganDirector of Room Operations

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great, with the exception of the access to WIFI. The hotel requires us to become a member of some kind of group in order to access the internet for free, which I did not accept since I don't want my data to be shared with a third party. Therefore, I did not have access to the hotel's WIFI.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Shannon, La Grange

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel with easy walkable access to the Bank of America stadium. The most comfortable bedding ever!!
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Room Operations, el 11 may. 2024
Dear Shannon, Thank you for being our guest and for evaluating your stay at The Westin Charlotte. We are thrilled our thoughtfully crafted property and our award-winning Heavenly Bed helped elevate and optimize your visit. We are also glad our proximity to Bank of America Stadium perfectly suited to your needs. It was a pleasure hosting you, and we hope to welcome you back soon for another revitalizing experience.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Kathleen

Se hospedó 1 noche en mayo de 2024
Respuesta de Director of Room Operations, el 27 may. 2024
Dear Kathleen, On behalf of our team at The Westin Charlotte, thank you for choosing us and for the excellent rating. We strive to deliver immaculate, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed hosting you, and we hope to be your hotel of choice whenever you return to the area.Be Well,Katie Colligan,Director of Room Operations

4/10 Malo

Austin

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The rooms were unclean and our room was NOT ready by check in. The rooms were missing basic items like tissues. The shower was dirty with previous peoples’ hair. The beds were made poorly. Food overpriced. Parking very confusing.
Se hospedó 1 noche en mayo de 2024
Respuesta de Director of Room Operations, el 5 may. 2024
Dear Austin, Thank you for being our guest and for sharing your review with us. We offer our apologies for the delay in getting your accommodations ready for your arrival. We understand the importance of a smooth check-in process, and we will address the issue to prevent similar situations from occurring in the future. It was also disappointing to read about the inconvenience you experienced with our housekeeping service. We will address this with our team to ensure that such lapses do not happen again. Furthermore, we regret not meeting all of your expectations; we appreciate your comments and will share them appropriately as we continually strive to enhance our services. Thank you once more for your patience, and we hope to welcome you back for the immaculate and enjoyable experience you deserve and that we are known for.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Barbara

Viaje familiar
There was a glitch in the entrance gate for self park. Help came immediately allows us to enter and just pay at check in. Original room held for us was not ready when we arrived at 5:00. Another room on a lower floor was offered and credit applied to our account. Honestly I would never have known.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very accommodating with early check in as we were there for a concert that started a 5 pm and wanted to get checked in before we went down to the Stadium. At the price for the room we felt like parking should be included but it costs $35 a day! I also booked this stay over 6 months ago and was given a room right next to the elevator and heard those running up and down all night. One would expect that a room at the elevator would be the last rooms used instead of giving it to someone who booked so early……
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Room Operations, el 4 may. 2024
Dear Robert, Thank you for choosing The Westin Charlotte and for your review. While we hope you had an overall pleasant stay, we regret not meeting your expectations, especially with the location of the assigned guestroom. Please know our front desk is always available and happy to help make you as comfortable as possible. We also regret your dissatisfaction with our parking fee, and we appreciate your feedback. Thank you again for your business, and we hope to welcome you back the next time you are in the area.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was in walking distance. They didn't have newspapers at the hotel....
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Mark

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was an easy walk to Bank of America stadium. The beds were really comfortable. The room was also very quiet for being a Main Street. Would stay here again for sure.
Se hospedó 2 noches en abril de 2024
Respuesta de Director of Room Operations, el 29 abr. 2024
Dear Mark, Thank you for evaluating your stay at The Westin Charlotte. We are glad you could sleep well in our award-winning Heavenly Bed and awake refreshed and ready to experience all that our vibrant area has to offer. We are also thrilled our location in proximity to Bank of America Stadium added to the enjoyment of your visit. It was a pleasure accommodating you, and we love knowing you plan to return; we look forward to it.Be Well,Katie Colligan,Director of Room Operations

8/10 Bueno

Frank

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Dianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent place to stay. 5 stars. Staff was very friendly and our room was clean
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Room Operations, el 5 abr. 2024
Dear Brittany, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with an enriching stay at The Westin Charlotte. We look forward to your return and wish you all the best with your future travels.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

JaLisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
NA
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Room Operations, el 30 mar. 2024
Dear Jeff, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to seeing you again soon. Be Well,Katie Colligan, Director of Room Operations

10/10 Excelente

Barbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property.. staff was lovely and helpful
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Judith

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Totally enjoyed our stay at the Westin Charlotte. Staff was wonderful, hotel was nice and clean and very well located. We will be back.
Se hospedó 3 noches en marzo de 2024
Respuesta de GENERAL MANAGER, el 26 mar. 2024
Dear Judith, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed so much about your stay, including our thoughtful hospitality. We are excited to host you again. Be Well,Katie Colligan,Director of Room Operations

8/10 Bueno

Scoti

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only issue is the expensive breakfast and parking. I don’t think there is anything included in your stay versus the Hampton Inn who has a free breakfast and parking is included.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Pricey, but I overall great stay. Toilet wasn't working, but was repaired quickly.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ricky

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER, el 25 mar. 2024
Dear Ricky, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed your visit. We hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Colena, Charlotte

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very kind and courteous to me and my guest. Desk staff and housekeeping were accommodating to assist with a small request and this made a difference. Thank you.
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER, el 23 mar. 2024
Dear Colena, Thank you for being our guest at The Westin Charlotte. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Marion

Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Room Operations, el 8 abr. 2024
Dear Marion, Thank you for choosing us and for taking the time to share your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Charlotte your home whenever your travels bring you to the area.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

William, Hampstead

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de GENERAL MANAGER, el 19 mar. 2024
Dear William, Thank you for the perfect rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed your time with us, and we look forward to your return.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Oluwamayokun

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely stay at the Westin!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful property!
Se hospedó 2 noches en febrero de 2024
Respuesta de Director of Room Operations, el 9 mar. 2024
Dear James, Thank you for the generous review of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We are glad you enjoyed so much about your stay, and we hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Sharif

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

christian

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Molly

Le gustó: Limpieza
Why are you coming to the Westin ?
For many many years I’ve had the Westin at the top of my list of places that I thought were so cool to stay at, we finally pulled the trigger and booked a staycation away from the kids and had a date night there. It was fine , I wasn’t blown away. Decor was boring , hotel is very small , no amenities, expensive parking. After the $200 price tag for actual room, you have to also consider the $35 parking as well as the $100 hold. Once we got there we realized the hotel was more for business travel than couples hot spot. It’s off my list and it was fine , I wouldn’t say great even the $5 coffee was just kinda like this why these hotel chains are monsters in their industry. Regular people like us are not their target demographic however I can now say “ I’ve stayed at the Westin “and that was my ultimate goal.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

lauren

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

ASHLENE

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nadia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the helpful and respectful staff. The room was very clean and organized.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jabroui, Columbia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient, really clean and nice
Se hospedó 1 noche en febrero de 2024
Respuesta de GENERAL MANAGER, el 20 feb. 2024
Dear Jabroui, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Medhanie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Bob

Viaje de negocios, Viaje en pareja
Le gustó: Condiciones de la propiedad
Close to event and convenient walkable area for dining options.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

deborah

We had to wait a long time for our room to be available
Se hospedó 1 noche en diciembre de 2023
Respuesta de GENERAL MANAGER, el 12 feb. 2024
Dear Deborah, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We hope the remainder of your visit made up for this and that you will choose to stay with us again in the future.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

matthew

Se hospedó 2 noches en enero de 2024
Respuesta de GENERAL MANAGER, el 12 feb. 2024
Dear Matthew, Thank you for the perfect rating of our hotel, The Westin Charlotte. We are glad you enjoyed your time with us. We hope you will come back to see us soon.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

BRANDON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kind and efficient service
Se hospedó 1 noche en febrero de 2024
Respuesta de GENERAL MANAGER, el 5 feb. 2024
Dear Brandon, Thank you for the perfect review of The Westin Charlotte. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you back on your next visit to the area.Be Well,Katie Colligan,Director of Room Operations

10/10 Excelente

Maureen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is close to the convention center.
Se hospedó 2 noches en enero de 2024
Respuesta de Director of Room Operations, el 23 ene. 2024
Dear Maureen, Thank you for choosing The Westin Charlotte. We appreciate you sharing how much you enjoyed your stay and our dynamic location. We are just steps from the NASCAR Hall of Fame, and the Charlotte Convention Center, and you can explore even more of the Queen City's many attractions by boarding the LYNX Light Rail Stop, right outside our hotel door. We look forward to seeing you again soon, and we wish you all the best with your travels.Be Well,Katie ColliganDirector of Room Operations

10/10 Excelente

Warren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kevin

Le gustó: Limpieza
Amazing property and so clean. Staff was super nice!
Se hospedó 1 noche en enero de 2024