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Opiniones de Delta Hotels Prince Edward by Marriott

4 out of 5
Delta Hotels Prince Edward by Marriott
18 Queen St, Charlottetown, PE

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 528 de 961 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 300 de 961 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 961 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 961 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 961 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

GRETEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación , la habitación es cómoda y los servicio del hotel muy buenos
Respuesta de MD, el 4 abr. 2018
Gracias por su maravillosa revisión y estamos muy contentos de saber que la habitación le resultó cómoda y de su agrado. Esperamos verte pronto y feliz primavera!

10/10 Excelente

Lincoln

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always love staying at the Delta - can’t beat the location or facility!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dwayne, Armstrong

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the waterfront location and the ease of walking to shops. The staff at the front desk were excellent.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Alex, Ottawa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was very happy with the service and the quality of the rooms. 5/5
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Jeannie, Quispamsis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Parth

Le gustó: Servicios
It was a really wonderful stay.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Melody

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic property . If you can, avoid days where the hotels has large groups of kids in-house(sports tournaments, dance competition) etc. Love the window seats. Great shopping all around. Don’t miss the Food Hall & Market just behind the hotel
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

lorie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The property is beautiful but the rooms are old. I found the room we were in smelled old and it was all carpet.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Nigel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place and great staff
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en enero de 2024
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Sara Lee. Thank you for taking the time to share your feedback with us, it is greatly appreciated.

8/10 Bueno

Mary Jean

Viaje en grupo, Viaje en pareja, Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
Front desk service extremely slow. It was busy at the time being NYE and a big wedding that evening more staff should have been available to check people in
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Mary Jean, thank you for taking the time to share your feedback with us. We sincerely apologize for failing to meet your expectations during your stay with us. We hope you choose to stay with us again to give us another chance to provide the guest experience we strive to deliver.

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Cheryl! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

8/10 Bueno

Shannan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Shannan! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

10/10 Excelente

JASON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The parking costs extra but was really worth it - underground safe heated parking! Room was great, staff were all amazing every one. Cute little gift shop. Restaurant was fantastic, i had room service.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Jason! Thank you for your feedback regarding your recent stay, we are very happy to hear that you enjoyed your experience with us. We hope to welcome you back again!

10/10 Excelente

Jeffery

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Jeffery! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

8/10 Bueno

Erol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was on the water. It was basically in the heart of Charlottetown it was easy to get around from the hotel. View of the city from the room was great.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Connie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 30 ene. 2024
Hi Connie! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

10/10 Excelente

Marc

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ma. Carmen, el 9 nov. 2023
Hi Marc,Thank you so much for your feedback! We are happy to hear your stay was perfect, we hope to welcome you again soon.

4/10 Malo

Angie

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Expedia listed free breakfast, but $44 was charged to my account after i wrnt for breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam Zaghloul, el 23 oct. 2023
Dear Angie,Thank you very much for staying with us. The booking you made with Expedia does not include breakfast. Please see the confirmation you have received from Expedia.

10/10 Excelente

Eliane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was perfect. Great service and very comfortable rooms.
Se hospedó 2 noches en octubre de 2023
Respuesta de Emma Pearce, Rooms Supervisor, el 15 oct. 2023
Hi Eliane,Thank you so much for your feedback! We are happy to hear your stay was perfect, we hope to welcome you again soon.

10/10 Excelente

kayla

Se hospedó 1 noche en octubre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 9 oct. 2023
Hi Kayla,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide. We are happy that we could meet your expectations.We hope to welcome you again soon.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will definitely stay again
Se hospedó 2 noches en agosto de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 8 oct. 2023
Hi Justin,On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!We hope to welcome you again soon.

8/10 Bueno

Jack

Se hospedó 1 noche en septiembre de 2023
Respuesta de Emma Pearce, Front Office Supervisor, el 20 oct. 2023
Hi Jack, thanks for your feedback!

10/10 Excelente

CHARLES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Almost a great hotel experience, but not quite.
Great hotel, friendly staff, in central Charlottetown so very convenient. Only downside is each night they rationed the in-room coffee packets. First night we complained, they brought some, the second night he was a no-show. Guess I should have tipped more. So close to being an excellent stay--but not quite over something so trivial.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sam, el 28 sept. 2023
Dear Charles,Thank you very much for giving us the chance to accommodate you. Thank you very much for your comment, I am sure not providing you the coffee on daily basis was a mistake. I can assure you it does not have to do anything of tipping our colleagues.Please accept my apologies of not delivering it consistently on daily basis.We all look forward to welcoming you again soon.

4/10 Malo

alan

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 28 sept. 2023
Dear Alan,Thank you very much for your stay with us, we all look forward to welcoming you back again soon.

10/10 Excelente

Jim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Charlottetown
Staff were excellent and accommodating. General Manager provided under ground parking ongoing communication with respect to Hurricane Lee. Nice long swimming pool, spacious exercise areas and laundry facilities. Had good meals breakfast buffet and dinner. Close to harbour with restaurants near by in addition a historical self walking tour. Highly recommend
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sam, el 21 sept. 2023
Dear Jim,It was an honor accommodating you.

8/10 Bueno

Tanya

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Did not like that the website says there is a restaurant on site but in fact it is closed. Breakfast was provided but no dinner.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 21 sept. 2023
Dear Tanya,Thank you very much for staying with us. Infact our Water's Edge restaurant provides Breakfast lunch and Dinner. It opens from 7:00 Am till 10:30 Am while lunch and dinner none stop service from 11:00 Am till 9:00 Am.We all look forward to welcoming you again soon.

10/10 Excelente

Courtney Marie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 9 oct. 2023
Hi Courtney,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.We hope to welcome you again soon.

2/10 Terrible

Stacy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 9 oct. 2023
Hi Stacy,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.

8/10 Bueno

Thierry

All was good but be sure you lock your vehicle's doors if you park in the parkade garage. Someone went inside my vehicle overnight and stole what ever valuable I had. staff was suppose to check video recording and get back to me but never follow up...
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fahim H. , el 12 sept. 2023
Dear Thierry,We are extremely sorry to hear the loss of your valuables during your stay. It is very unfortunate to have such an event occur and we apologize for not being able to have a quick solution. Rest assured, we have shared your feedback to our leadership team and will be in touch with your directly very soon. Regards,Fahim H.Delta Hotels by Marriott Prince Edward

10/10 Excelente

Stephen L

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were universally friendly and helpful. Our experience was stellar.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sam, el 11 sept. 2023
Dear Stephen,It is a great owner accommodating you.We all look forward to seeing you again soon.

10/10 Excelente

Dany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 11 sept. 2023
Dear Dany,Thank you very much for staying with us and we all look forward to welcoming you again son.

10/10 Excelente

Gert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 10 sept. 2023
Dear Gert,Thank you very much for staying with us and we all look forward to accommodating you again soon.

2/10 Terrible

Ebrahim

Se hospedó 1 noche en septiembre de 2023
Respuesta de Emma Pearce - Rooms Supervisor, el 9 oct. 2023
Hi Ebrahim,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stay was satisfactory. The bed was extremely uncomfortable but it was only for one night. New mattress/bed recommended. Also, upon requesting an early checkin the day before arrival one attendant explained that if he did not assign a room at that very moment (the day before my arrival) then I might not be given a room at all (as if I might arrive at the hotel, as per my reservation on the day of, and they could be over-booked and I not be given a room at all). I found this comment to be very odd and as a bit of a threat - my reservation was paid for and approved and there’s never been an experience where I arrived for my check in and my stay wasn’t honoured. Reminded me a bit too much of how flights can be overbooked. Not a nice feeling when travelling in… Aside from these small items, the stay was great. Will go again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 9 sept. 2023
Dear Valued guest,Thank you very much for staying with. Thank you very much for your constructive feedback about the mattress, definitely we will be looking into it.The reason your booking was not allocated to a specific room days before the arrival date is to avoid any unseen circumstances that might happen to a room from a previous booking. We all are looking forward to welcoming you back again to the hotel soon.

8/10 Bueno

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2023
Respuesta de Sam, el 7 sept. 2023
Dear Michelle,Thank you very much for staying with us.We all look forward to welcoming you again soon.

10/10 Excelente

MICHAEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful place
Se hospedó 4 noches en agosto de 2023
Respuesta de Sam, el 7 sept. 2023
Dear Michael,Thank you very much for staying with us.We all look forward to welcoming you again soon.

8/10 Bueno

Gaetan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was great and clean
Se hospedó 2 noches en septiembre de 2023
Respuesta de Fahim H., el 4 sept. 2023
Dear Gaetan,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property but if your planning on staying a couple nights I’d advise to look a little farther from the down town core . Close to 500 taxes in is a little steep
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fahim H. , el 4 sept. 2023
Dear Jonathan,We appreciate you taking the time to share your positive stay experience with us. Our rates reflect the basic supply and demand in the market with the occupancy within the hotel and summer has been the busiest season of all. If your dates are flexible, please do not hesitate to reach out to us and we can assist you to make a reservation when rates are lower. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

10/10 Excelente

Randy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Fahim H. , el 4 sept. 2023
Dear Randy,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

10/10 Excelente

Sabrina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fahim H. , el 4 sept. 2023
Dear Sabrina,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

10/10 Excelente

Rhynda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service in restaurant was slow.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fahim H. , el 4 sept. 2023
Dear Rhynda,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

8/10 Bueno

Lance

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property showing its age a bit but very well run and very welcoming and accommodating staff. The location does not get any better if you are travelling to Charlottetown.
Se hospedó 5 noches en agosto de 2023
Respuesta de Sam Zaghloul, el 31 ago. 2023
Dear Lance,Thank you very much for your stay with us and we all look forward to welcoming you again.We will be having an extensive hotel renovation next year.

10/10 Excelente

Lauren

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a fabulous stay. Definitely staying again
Se hospedó 1 noche en agosto de 2023
Respuesta de Sam Zaghloul, el 29 ago. 2023
Dear Lauren,Thank you very much for your stay with us and we all look forward to welcoming you again.

10/10 Excelente

Li

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Sam Zaghloul, el 29 ago. 2023
Dear Li,Thank you very much for your stay with us and we all look forward to welcoming you again.

6/10 Aceptable

Holleigh

Viaje familiar
Le gustó: Servicio y personal
Overall for the price of our room I expected something nicer. Our duvet had stains, and a dried blood under the sheet.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sam Zaghloul, el 28 ago. 2023
Dear Holleigh,Sorry to hear about your experience we all hope to see you soon so show you the true hospitality that we are proud of providing.

4/10 Malo

Anthony

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Don't bring a car
It was like staying at a third world resort. Most of the front desk staff and bar staff had English as a second language Cable TV stopped showing Fox news but nothing was done to remedy the situaiton - probably because the staff did not understand simple English. I expect language issues when travelling overseas but not in Canada or the US Parking was difficult because the "system" was inoperative - this just added to the loack of response from the staff. Room was comfortable - maid service was good but this is not up to Marriott standards for staff that can communicate
Se hospedó 5 noches en agosto de 2023
Respuesta de Sam Zaghloul, el 22 ago. 2023
Dear Anthony,Thank you very much for your feedback. We apologies for not being up to your expectation.We hope we would be at your next visit.

10/10 Excelente

Irene

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the location. Walking distance to dinning and shows.
Se hospedó 2 noches en agosto de 2023
Respuesta de Sam Zaghloul, el 21 ago. 2023
Dear Irene,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

10/10 Excelente

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful hotel with all the amenities. Staff was fantastic. Great location within walking distance of all the Charlottetown hotspots. I highly recommend the Delta!
Se hospedó 2 noches en agosto de 2023
Respuesta de Sam Zaghloul, el 21 ago. 2023
Dear Karen,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

8/10 Bueno

shauna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were super friendly and helpful. There was little to no signage to direct us to the pool. The hot tub was nice and hot but the jets were somewhat weak.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sam Zaghloul, el 21 ago. 2023
Dear Irene,Thank you very much for staying with us, we all look forward to welcoming you back again soon.