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Opiniones de Crabwall Manor & Spa, BW Signature Collection

3 out of 5
Crabwall Manor & Spa, BW Signature Collection
Parkgate Road, Mollington, Chester, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 322 de 748 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 245 de 748 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 109 de 748 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 50 de 748 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 748 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
MUY BUENO PERO ALEJADO DE LOS PUNTOS DE INTERÉS
NO TENGO TIEMPO PARA EXPLAYARME.....................................................................
Se hospedó 3 noches en agosto de 2018

10/10 Excelente

Gethin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed a couple of nights on business and the hotel was the perfect location. The room and bed were both large and comfortable and the pool and sauna facilities were great after a day's work. Although located not far from the main road, the hotel is quiet and secluded enabling a peaceful night's sleep as well as the possibility of working online in the room.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Ian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice hotel. Lovely rooom. Breakfast was ok.
Se hospedó 2 noches en marzo de 2024
Respuesta de John Murphy General Manager, el 22 abr. 2024
Thank you for leaving such as positive review. We hope you choose to stay with us again soon.

10/10 Excelente

douglas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel really nice and cosy. Spa great
Se hospedó 1 noche en marzo de 2024
Respuesta de John Murphy General Manager, el 23 abr. 2024
Thank you for taking the time to leave such a positive review. We hope you choose to stay with us again soon.

10/10 Excelente

Les

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The master suite was exceptional
Se hospedó 1 noche en marzo de 2024
Respuesta de John Murphy General Manager, el 23 abr. 2024
Thank you for taking the time to leave such a positive review. We hope you choose to stay with is again soon.

8/10 Bueno

Esther

Se hospedó 2 noches en febrero de 2024
Respuesta de John Murphy General Manager, el 22 abr. 2024
Thank you for leaving such as positive review. We hope you choose to stay with us again soon.

8/10 Bueno

Mathew

Viaje en pareja
Le gustó: Limpieza y servicios
Nice setting
Se hospedó 1 noche en febrero de 2024
Respuesta de John Murphy General Manager, el 22 abr. 2024
Thank you for leaving such as positive review. We hope you choose to stay with us again soon.

2/10 Terrible

Salma

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hello, Myself and my friend booked a 2 night stay with Expedia booking via Expedia. We booked a 4* as we expected a certain standard. When we arrived, we were shocked at the sullenness of the receptionist, Nicky. No smile, no greeting and only answering questions we asked. The room. We went to our room and below is a list of the discrace that followed: 1. I had requested twin bed and when we separated them, below was so much dirt, wrappers and fluff it was apparent it had not been vacumed for months. 2. The 2 lamp shades had cobwebs completing covering them. Andy the manager came and verified this. 3. The dust behind the bedsides had mildrew growing on it. It had not been dusted for months. 4.The bathroom drain system was not working so within 2 minutes of taking a shower, the bathroom was flooded. 5. The fan in the bathroom did not work. 6. The mug on the tea tray was chipped and cracked. 7. Bedside phone disappeared whilst we were out the first day. When this came up in conversation with the manager, he said " that was me, the room next door needed a phone so I came into your room and took your phone. What a disgrace. 8. The corridors had debris and rubbish from the day we arrived to the day we left. No cleaning or vacuuming had taken place. There is not enough space to give comprehensive details but would strongly advise against booking this hotel. It is not even a 1*
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Hotel not brilliant
Hotel was fine location wise for chester. Hotel room hadn't been hoovered and no t bags. We did complain but our issues weren't sorted during our stay. Check in was interesting as girl on reception didn't know if our room was ready.This was 6pm when we arrived. Thought this was strange when you can check in from 3pm. Breakfast was fine. The spa facilities needed upgrading and repairing.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Rizwaan

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Stephen

Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024

4/10 Malo

Kevin

Viaje de negocios
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Mitzi

Le gustó: Servicio y personal y comodidad de las habitaciones
Weekend away
Hotel is a little dated room needed updating worn carpet chipped paint on walls, the spa is really great though really enjoyed that, breakfast was really tasty service was great couldn't fault house keeping.
Se hospedó 2 noches en enero de 2024

4/10 Malo

Chris

Se hospedó 1 noche en enero de 2024

8/10 Bueno

mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff, nice atmosphere. Lovely property. Only drawback was the challenge of getting cases to our 1st floor room without a lift.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Blake

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Anniversary weekend break
Overall it was an excellent hotel. Staff members were very friendly and helpful. Food was exceptional but could do with a few more choices of food. Room was very tidy
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Nice place but lacking necessities
The positives first, lovely staff and spa. A comfy bed with good quality bedding, spotlessly clean. The negatives: first room was freezing cold. Moved to another where there was no heating in bathroom, room was ok but no windows, a couple of small roof lights, wouldn't class the place as 4 star. Prices for food do not match website prices, for £17 for a fish finger sandwich, you woulf expect some nice chunky fish in there, not slithers. Probably nicer to stay here in the summer when there is less need for hot water or heating.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Tom

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Caroline

We stayed for one night with our close friends, for husband's birthday. Property itself is very nice but considering the price, was disappointing to see wallpaper having been torn off the wall immediately.above headboard area. At bedtime we realised the bed duvet cover was torn/worn through in several areas too. Never had that before! Our friends said their room next door was cold and when he turned the radiator on, it leaked black liquid onto carpet. They used the fan heaters that had been put in the wardrobe, so we assume the management knew of this failing already. Our friends also had holey duvet cover, so generally linen needs inspection and replacing. This is not a budget hotel! needsDue to the fact that we arrived late afternoon for only one night, we decided not to make a fuss and enjoyed our meal in the restaurant. Next morning on check out, our friends mentioned the faulty radiator in their room but his comment was met with polite disinterest. The receptionist didnt even say that they'd get maintenance on it, so we are fairly certain theyd heard it all before. So if you are staying in rooms 30 and 31, look out for the torn wallpaper and dodgy radiator in one room! Hotel obviously needs some care and attention to detail in some areas.

8/10 Bueno

Graeme

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

hok

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved our stay. From start to finish it was perfect! The Christmas decorations were absolutely gorgeous as well. I’ll certainly be back!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great room, and good service
Great room, and good service. The hotel had some fantastic Christmas displays.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Oana

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
very nice stay
we are returning guests and we, again, loved it now. We had the nice surprise to be permitted to use the SPA even after checking out. One heating radiatior did not fully work , so, it was a bit cold in the barthroom, but the bed was comfortable and the room
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lack of attention to detail
The service was excellent on check in and staff were friendly. The room was presentable and spacious but a little tired in places. The curtain was missing a few hooks so didn't meet in the middle, one of the bed side lamps didn’t work and the toilet didn’t flush very well and the shower didn’t drain quick enough. The radiator didn’t work in the room but there was a plug in heater available. There were tea and coffee making facilities available in the room but no biscuits. The breakfast was lovely in the morning, plenty of options available and staff were attentive. The spa area was ok for a leisurely swim before home, again a little tired in places, the jacuzzi area needs some attention, missing drainage covers all around it and bits left on the side. This hotel is lovely and relaxing but needs some attention to detail to be outstanding which is a massive shame.
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

amy

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice hotel for the price. Jacuzzi and sauna were a lovely treat. Quiet location with plenty or parking.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Ryan

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Very nice and picturesque property. However the food and drink is extremely overpriced for what you get.
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

michelle

Viaje de negocios
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great
This was our second stay here and each time was excellent. The staff were very friendly and helpful and the location is great for getting out and about. The decor is a little tired but this doesn’t effect the great service and amenities
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Wayne

Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Alice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was close to Chester stusent srea. Where my daughter studies. Very peaceful. Clean. Spa area was lovley. However, thought price was a tad high. Feel there needs to be a larger seating area for breakfast . Boiling hot water for tea. Overall i.enjoyed my expereince and would rebook
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Amanda

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Was a gorgeous Manor shame the room had damp patches and paint peeling We didn’t have time to use the Spa facilities. That being said I would stay here again and make the most of the Spa next time
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Becky

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Neil

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Friendly staff.. Although there is a warning in the rooms, only able to get a Luke warm bath and 2 cold showers. Unfortunately the Steam room was out of order and apparently had been for over a month. Cleanliness of the sauna and the pool leave a lot to be desired as there was rubbish left on poolside from the evening before and in the sauna.
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Gary

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Past it's best with no staff
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Danielle

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Martin

Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Anna

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Tracey

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Alexander

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schönes Hotel mit tollem Flair und netten Angestellten.
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Anita

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

4/10 Malo

patrick

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very poor experience
Very disappointed we upgraded the room that was poor torn wallpaper on the walls visible dust on curtains phots taken. Tv didn’t work properly it kept glitching. The eating area next to the bar was very cold .Lots of weird looking flies . Woken on Sunday morning at 8am by fire alarm but not fire. Very poor experience.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Anna

Viaje familiar
Le gustó: Limpieza y servicio y personal
Would stay again but some decor needs updating (e.g. nets were torn). Would have expected better coffee facilities and a mini-fridge in the room, plus more/nicer toilietries.
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Kelly

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Louise, sheffield

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed with my family. Loved the spa and gym facilities. The staff there were all so lovely. Would highly recommend this hotel. Thank you
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Josh

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Stacey

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lots of point to make here: 1. The building is falling apart 2. Hardly any staff around at all 3. The spa facilities were okay but someone had spat all over the sauna and it was really unclean 4. The male member of staff was drooling over my wife the entire time she was in the spa 5. The room and bathroom was filthy; cobwebs, stains, dead bugs splatted on the walls 6. No water pressure in the shower 7. We didn’t sleep all night because of house ridiculously noisy it was - staff on reception shouting at 3am 8. The swimming pool is used for kids lessons so make sure you check when you go Stayed here before (about 4 years ago) and it wasn’t this bad. Not the break we expected.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Janet

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Some good some not so good .
Two night stay partly paid for by hotel.com/ Tesco points . Superior room was very spacious . Bathroom very big but mould on edges of bath and very slow at filling the bath . No cups / spoons etc when we arrived . So overall some good some bad but could be better for price you pay .
Se hospedó 2 noches en octubre de 2023