Terraza o patio

Opiniones de Hyatt House Chicago Oak Brook

3 out of 5
Hyatt House Chicago Oak Brook
210 22nd Street, Oak Brook, IL

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 679 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 185 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 63 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 1000 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio el establecimiento buen servicio de personal
Se hospedó 2 noches en febrero de 2022
Respuesta de Gali, el 25 feb. 2022
¡Gracias por la increíble reseña! Trabajamos con mucho esfuerzo para cumplir con expectativas como las suyas. Nos alegra saber que hemos dado un buen servicio. Vuelva y visítenos pronto. ¡Hasta pronto!

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación
Excelente ubicación con fácil acceso a transporte público. Todo el personal muy amable. El desayuno variado y todo muy fresco. Un excelente lugar para hospedarse
Se hospedó 6 noches en septiembre de 2021
Respuesta de Mona Cadena, el 11 sept. 2021
Thank you for your review. We appreciate your kind words and hope to see you again soon!

8/10 Bueno

Fernando

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel is nice, clean and good location. The only problem is that the walls are too thin and you can listen everything going on next door
Se hospedó 4 noches en octubre de 2020
Respuesta de HH Oak Brook, el 18 oct. 2020
Thanks for your feedback, Fernando! We appreciate your kind words about our cleanliness and convenient location. Please give us a call prior to arrival next time so we can add a "quiet room" request to your reservation. We hope to see you again soon!

10/10 Excelente

Francisca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bonito lugar
Hotel a 15 minutos de Chicago, en zona residencial de lujo, con centro comercial cercano. El servicio es muy atento. Solo un comentario para que mejoren. El desayuno es muy mejorable aunque gratuito. Solo se salvaban las tortillas.
Se hospedó 3 noches en agosto de 2018

10/10 Excelente

Murray

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked that the parking was adequate and convenient. The staff was friendly. Breakfast was terrific! The hotel was quiet and clean’n
Se hospedó 1 noche en mayo de 2024
Respuesta de Monica, Guest Service , el 26 may. 2024
Hi there! Thank you for feedback, we hope to see you again soon!!

8/10 Bueno

Stacy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We liked the layout of the property and the free breakfast section that came with reservation.
Se hospedó 3 noches en mayo de 2024
Respuesta de Monica, Guest Service , el 20 may. 2024
Hi there Stacy!! Thank you for your review, we hope to see you again soon!

2/10 Terrible

Gloria

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We reserved a King sized bed and received a Queen sized bed. Contacted the front desk and they explained that we did have a King size bed. I know the difference between a King and a Queen size bed. Hell, I sleep in a King size bed every night. Contacted the front desk so they could visibly see the bed, but they never came to the room. I guess they were too busy to come check the room out.
Se hospedó 2 noches en mayo de 2024
Respuesta de Matt F, el 19 may. 2024
Hi Gloria,We apologize for the inconvenience you experienced regarding your room reservation. Your feedback is important to us, and we take it seriously. We regret any confusion regarding the bed size, and we understand the frustration this may have caused. Rest assured, we will investigate this matter further to ensure that it is addressed appropriately. We appreciate your understanding and hope to have the opportunity to make it right on your next visit.Best regards,Matthew FeirickAGM Hyatt House Oak Brook

10/10 Excelente

Shi Yun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were so impressed by the cleanliness of this hotel. Also, the suite we had was so cozy. The parking was convenient too. The staff was nice and the breakfast in the morning was wonderful. Thanks for a great stay!
Se hospedó 1 noche en mayo de 2024
Respuesta de Matt F, el 16 may. 2024
Hi Shi Yun,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you were impressed by our cleanliness, enjoyed the cozy suite, and found our parking convenient. It's also great to hear that you found our staff nice and enjoyed the wonderful breakfast in the morning. We appreciate your kind words and hope to welcome you back for another great stay soon!

10/10 Excelente

Brandi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are clean and very spacious. I loved the modernness of the hotel. It was in close distance to everything I needed. I will definitely be staying here again.
Se hospedó 2 noches en mayo de 2024
Respuesta de Monica, Guest Service , el 13 may. 2024
Hi Brandi! Thank you for your feedback, we can't wait to host you again.

8/10 Bueno

john

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice breakfast. Temperature in the room worked well.
Se hospedó 1 noche en abril de 2024
Respuesta de Monica, Guest Service , el 2 may. 2024
Hi John! Thank you for choosing the Hyatt House Oak Brook and thank you for your review. We hope to see you again soon!

10/10 Excelente

Arian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really clean hotel room. There was a little plastic soap dish with a swirly blue spiral that kinda looked like the pedophile symbols everyone’s always talking about in the news which was really weird and a major turn-off. Also your cleaning lady barged in without giving any warning of doing so asking to clean the toilet. But your staff was great. Really friendly people at the front desk. Made me feel trusted and safe.
Se hospedó 4 noches en abril de 2024
Respuesta de Monica, Guest Service , el 26 abr. 2024
Hi Arian! Thank you for your feedback. We will definitely bring this up to the correct department. We hope to see you again!

6/10 Aceptable

Kristen

No le gustó: Servicio y personal
Packed with loud children.
Se hospedó 1 noche en abril de 2024
Respuesta de Monica, Guest Service , el 22 abr. 2024
Hi Kristen! Thank you for your review, we hope to see you again soon for an even better experience!

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
great staff and breakfast!
Se hospedó 2 noches en abril de 2024
Respuesta de Monica, Guest Service , el 22 abr. 2024
Hi Timothy! Thank you for your review, we hope to see you again soon!

10/10 Excelente

Barakat

Spacious place, clean and very convenient
Se hospedó 1 noche en abril de 2024
Respuesta de Monica, Guest Service , el 16 abr. 2024
Hi Barakat! Thank you for your feedback, we hope to see you again soon !

10/10 Excelente

shelly l., Sterling

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean. Nice, friendly, great breakfast choices.
Se hospedó 1 noche en abril de 2024
Respuesta de Matt F, el 14 abr. 2024
Hi Shelly,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are happy that you enjoyed everything about your stay. We work hard to keep a clean property and friendly atmoshpere. We are happy to also hear you enjoyed the breakfast choices. We do hope you come back for a visit next time you come back to the area.

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place great room.
Se hospedó 2 noches en abril de 2024
Respuesta de Monica, Guest Service , el 8 abr. 2024
Hi Lisa! Thank you for your review, we hope you come back soon!

10/10 Excelente

Elmostafa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Monica, Guest Service , el 8 abr. 2024
Hi there! Thank you for your review, we hope to see you again soon!

10/10 Excelente

Deborah

Viaje en pareja
We were really impressed with this hotel. Everything was awesome. Super friendly, super clean and had the best breakfast both days. Would definitely stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Monica, Guest Service , el 27 mar. 2024
Hi Deborah! Thank you for your review!! We hope to see you again soon!

10/10 Excelente

Rajana

Se hospedó 1 noche en marzo de 2024
Respuesta de Monica, Guest Service , el 16 abr. 2024
Hi Rajana! Thank you for your review we hope to see you again!

8/10 Bueno

Courtney, Bexley

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My family and I had a great stay at this location. It was convenient and close to shopping.
Se hospedó 2 noches en marzo de 2024
Respuesta de Matt F, el 25 mar. 2024
Hi Courtney,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are glad that you enjoyed your stay. We are happy to hear that you took advantage of our convenient location near restaurants and the mall. We do hope we see you back for a visit some time soon.

6/10 Aceptable

Dhanya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Monica, Guest Service , el 26 mar. 2024
Hi Dhanya! Thank you for your review and for staying here with us at the Hyatt House. We would love to host you again for an even better experience!

10/10 Excelente

Dahryl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Accommodating
Se hospedó 3 noches en marzo de 2024
Respuesta de Matt F, el 25 mar. 2024
Hi Dahryl,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are glad to hear you enjoyed your stay. It was nice to hear that we were very accommodating. We do hope you come back and visit us in the near future.

6/10 Aceptable

Joshua, Chicago

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our comforter has dried blood stains on it the first night. When I brought it up to the clerks attention with photo evidence they just sat there and stared. When I asked if we could get new ones the clerk said “ we don’t have anything dry” and that was that. The next day we left a note for cleaning staff about the stains but at night we noticed the sheets weren’t changed but actually put back on the bed. Same stains and same sheets. Staff showed a lack of attention and it’s frustrating how a dirty and stained blanket can be reused.
Se hospedó 2 noches en marzo de 2024
Respuesta de Matt F, el 25 mar. 2024
Hello Joshua,Thank you for your recent stay with us at the Hyatt HouseOak Brook. I can imagine your frusration when you found that your comforter had dried blood stains on it. I would be extremely frustrated with that too and I am embarassed that those sheets put on your bed and that team did not assist you at all it sounds like. I want to assure you this is not a common occurance at our, we strive to have absolute cleanliness. I sincerely apologize that you were not help that night and that the same sheets got put back on your bed. We will take this feedback serious and we will having conversation and training opportunity with the housekeeper and the front desk clerk. We do hope in the future you give us another shot to rectify this situation.

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location
Se hospedó 1 noche en marzo de 2024
Respuesta de Monica, Guest Service , el 11 mar. 2024
Hi Anthony! Thank you for your review. We hope to see you again!!

8/10 Bueno

Jonathan

Le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024
Respuesta de Monica, Guest Service , el 11 mar. 2024
Hi Jonathan! Thank you for your review. We hope to see you again soon !

10/10 Excelente

Joseph, valparaiso

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice location, lots of restaurants nearby as well as in house restaurant that is very nice. I dislike rooms with sliding bathroom doors and I don't care for bathroom lights on a timer but nonetheless I will stay again
Se hospedó 2 noches en marzo de 2024
Respuesta de Matt F, el 9 mar. 2024
Hi Joseph,We're thrilled to hear that you enjoyed your stay at our hotel and that our location met your expectations! It's wonderful to know that you appreciated the proximity to nearby restaurants and found our in-house bar-restaurant to your liking. We strive to provide our guests with convenient amenities and a memorable experience, and we're delighted that you found both to your satisfaction. Your positive feedback is truly appreciated, and we would be honored to welcome you back for another enjoyable stay whenever your travels bring you our way again. Thank you for choosing our hotel, and we look forward to hosting you in the future!

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
And very nice people working in the hotel
Se hospedó 3 noches en marzo de 2024
Respuesta de Monica, Guest Service , el 5 mar. 2024
Hi Kevin! Thank you for your feedback and for staying with us! We hope to see you again soon!!

10/10 Excelente

Danielle

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Clean.
Se hospedó 4 noches en febrero de 2024
Respuesta de Monica, Guest Service , el 4 mar. 2024
Hi Danielle! Thank you for your feedback. We hope to see you again soon!

10/10 Excelente

Rashad

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was top notch service and cleanliness.
Se hospedó 1 noche en marzo de 2024
Respuesta de Gali, el 4 mar. 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be top notch. We'll make sure to pass along your kind words and let our staff know!

10/10 Excelente

Kristin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hyatt House is an easy 15-minute drive to Loyola Medical Center, and a great place for respite while remaining close to my loved one. The hotel offers spacious, clean, modern rooms in a safe, quiet environment. Every staff member I encountered was courteous and ready to offer assistance. This hotel is close to shopping in Oak Brook, and great dining options.
Se hospedó 2 noches en febrero de 2024
Respuesta de Gali, el 4 mar. 2024
Thank you for sharing your wonderful experience at Hyatt House! We're thrilled to hear that our hotel provided you with the respite you needed while remaining close to your loved one at Loyola Medical Center.It's fantastic to know that you found our spacious, clean, and modern rooms to your liking, and that you felt safe and comfortable in our quiet environment. We take great pride in maintaining high standards of cleanliness and safety for all our guests.We're also delighted that you encountered courteous and helpful staff members throughout your stay. Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impression on you.We're glad you found our location convenient for accessing shopping in Oak Brook and enjoying great dining options nearby. We strive to offer our guests a well-rounded experience that extends beyond the walls of our hotel.Thank you again for choosing Hyatt House, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excelente

Mike

Se hospedó 1 noche en febrero de 2024
Respuesta de Monica, Guest Service , el 21 mar. 2024
Hi Mike! Thank you for the review, we hope to see you again soon!

6/10 Aceptable

Rafael

Viaje familiar
Le gustó: Limpieza
Nothing special about this property.
Se hospedó 3 noches en febrero de 2024
Respuesta de Monica, Guest Service , el 29 feb. 2024
Hi there! Thank you for your feedback, we appreciate you choosing The Hyatt House for your stay. We hope you give us a second chance to make it better, and change your mind!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is clean, updated and newer feeling. The room had an "upscale" feeling and thing like the bed, linens, towels, etc. were all quality materials. This hotel is a very good value in a convenient location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Matt F, el 26 feb. 2024
Hi James,Thank you so much for your recent stay with us at the Hyatt House Oak Brook. We are happy to hear that you enjoyed yourself at our hotel. The staff works really hard to keep a nice clean property and rooms, so we were happy that you noticed their hard work. We hope in the near future that you come back and see us really soon.

4/10 Malo

Larry

Se hospedó 3 noches en enero de 2024
Respuesta de Matt F, el 26 feb. 2024
Hi Larry,Thank you for your review. I sincerely apologize that we didn't meet your expectations. If you have any feedback at all, we love to hear it to fix anything we can..

10/10 Excelente

Jennifer M

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place, easy access to freeways. Breakfast was great, parking conveinent. Great place to stay for a college visit I did with my son, will return
Se hospedó 3 noches en febrero de 2024
Respuesta de Matt F, el 15 feb. 2024
Hi Jennifer,Thank you so much for your recent visit to the Hyatt House Oak Brook! We are happy to hear you enjoyed everything about your stay with us. It was nice to hear that our location was perfect for your visit to your son at college. Great to hear that you enjoyed some of our amenitites, especially the breakfast. We can't wait to see you back for a visit next time you come to the area.Thanks,Matthew FeirickAGM

10/10 Excelente

Skylar

Se hospedó 2 noches en febrero de 2024
Respuesta de Esmeralda, el 13 feb. 2024
Thank you for your review we are glad you enjoyed your stay with us, hope to see you back soon!

10/10 Excelente

meika

Se hospedó 1 noche en febrero de 2024
Respuesta de Monica, Guest Service , el 21 mar. 2024
Good morning Meika! Thank you for your review, we hope to see you again soon!

10/10 Excelente

Richard, South Bend

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Met our needs to be close to family function
Se hospedó 1 noche en febrero de 2024
Respuesta de Esmeralda, Guest Service, el 6 feb. 2024
Thank you for your review we are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Scott

Se hospedó 2 noches en enero de 2024
Respuesta de Gali, el 20 mar. 2024
Thank You for your five star review! We are very happy you enjoyed your stay with us, we hope you visit us soon again!

8/10 Bueno

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and value
Clean and well situated near 294 and main drag on Cermak. Good breakfast
Se hospedó 2 noches en enero de 2024
Respuesta de Matt F, el 21 ene. 2024
Good Morning Timothy,Thank you for your recent stay with us at the Hyatt House Oak Brook. We are happy you enjoyed everything about your stay with us. Our staff works extremely hard to keep the hotel super clean and our location is great! We do hope next time you are in the area for a visit, you come back and stay with us.Thanks,Matthew FeirickAssistant General ManagerHyatt House Oak Brook

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Esmeralda, Guest Service, el 19 ene. 2024
Thank you for your review! We hope to see you again soon!

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pool too cold
Se hospedó 1 noche en enero de 2024
Respuesta de Monica, Guest Service , el 16 ene. 2024
Thank you for your feedback! Will bring it up to the right department promptly. We hope to see you again soon !

10/10 Excelente

cozette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Monica, Guest Service , el 15 ene. 2024
Thank you for your review! We hope to see you again soon!

10/10 Excelente

JENNIFER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Monica, Guest Service , el 15 ene. 2024
Thank you for your review! We hope to see you again soon!

10/10 Excelente

Trayce

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Monica, el 14 ene. 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Monica, el 14 ene. 2024
Thank you for your feedback, we hope to see you again soon!

10/10 Excelente

Oluwatoyin

Se hospedó 1 noche en enero de 2024
Respuesta de N. Patterson-Olden, el 8 ene. 2024
Thank you for the glowing 10-star review! We're thrilled to hear that you enjoyed your experience with us. Your positive feedback means the world to us. We look forward to welcoming you back soon!

10/10 Excelente

Tri dung, Tillsonburg

Le gustó: Servicio y personal y condiciones de la propiedad
Good place to stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Monica, Guest Service , el 30 dic. 2023
Thank you. We hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everyone was very kind and welcoming at the hotel throughout our stay. We’ve stayed at the hotel several times. The staff is always nice and the hotel always clean. When we checked out, my husband left his iPad. Within an hour of us leaving, the hotel called to let us know. They were extremely helpful in getting the iPad back to us. Thanks again!!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Monica, Guest Service , el 27 dic. 2023
Thank you so much for your great feedback, we truly appreciate it! We're glad your stay was very welcoming and hope to see you again soon!

8/10 Bueno

Jamie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, nice facilities.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Gali, el 25 dic. 2023
Thank You so much for your amazing feedback! Merry Christmas!