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Opiniones de Hyatt Regency Schaumburg Chicago

4 out of 5
Hyatt Regency Schaumburg Chicago
1800 East Golf Rd, Schaumburg, IL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 453 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 250 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 134 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 84 de 1000 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fabiola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hermoso y un excelente servicio
Se hospedó 2 noches en octubre de 2023
Respuesta de NPADILLA, el 10 nov. 2023
Thank you for your response.

8/10 Bueno

Matthias Fritz

Le gustó: Limpieza y servicios
First I was given a corner suite that I had reserved but it was nothing like a corner suit ( as per my previous experiences and the hotel room fotos ) but I got it changed quickly to a “ real corner suite “
Se hospedó 5 noches en octubre de 2023
Respuesta de NPADILLA, el 10 nov. 2023
Thank you so much for your response. Our apologies for the inconvenience. We will make sure that we will give you an excellent service in your future stay.

10/10 Excelente

Neptali salgado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Matthias Fritz

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
El cuarto tenía algo de humildad y el olor de humildad estaba presente durante la estancia !
Se hospedó 5 noches en julio de 2023

2/10 Terrible

NESTLE

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MALÍSIMO
Pésimo hotel Y pésimo servicio
Se hospedó 3 noches en julio de 2022
Respuesta de Annie Liu, el 27 ago. 2022
Hello Malisimo,Thank you very much for your feedback.Your comments helps us to find out areas for improvement. We thank you very much again for your staying with us and look forward to your return.Best Regards

8/10 Bueno

Guadalupe

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Matthias Fritz

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en mayo de 2022

8/10 Bueno

Matthias Fritz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel tenía bien establecida las precauciones de la salud y higiene !
Se hospedó 4 noches en febrero de 2022
Respuesta de Annie Liu, el 11 mar. 2022
Hello Matthias, Thank you very much for the feedback. We look forward to welcome you back in the soon future. Best Regards.

10/10 Excelente

Francisco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel, excelente ubicacion y muy comodo
Se hospedó 8 noches en septiembre de 2021

10/10 Excelente

Joseangel Monroy

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Yazmin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2021

2/10 Terrible

Luis

Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
amplio espacio, buena locación,cuarto amplio , desayuna buffet basico
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hotel Management, el 28 dic. 2019
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2019
Respuesta de Hotel Management, el 17 ago. 2019
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excelente

Jose Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great option
Excellent well located option to stay near ORD and also the city. The area has EVERYTHING.
Se hospedó 1 noche en mayo de 2019
Respuesta de Hotel Management, el 7 jun. 2019
Thank you for staying with us, we hope to welcome you again in the near future.

10/10 Excelente

Kristin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed was comfortable.
Se hospedó 1 noche en mayo de 2024
Respuesta de D'Otis M., el 14 may. 2024
Thank you for taking the survey. Come see us again soon!

10/10 Excelente

Ruth

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They had a fire alarm incident that was very disturbing.
Se hospedó 1 noche en mayo de 2024
Respuesta de D'Otis M., el 14 may. 2024
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 Aceptable

aleksejus, Chicago

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de D'Otis M., el 14 may. 2024
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 Bueno

BASSAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
Se hospedó 3 noches en abril de 2024
Respuesta de D'Otis M., el 14 may. 2024
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 Excelente

Mackenzie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the atmosphere and what the property had to offer
Se hospedó 1 noche en abril de 2024
Respuesta de D'Otis M., el 14 may. 2024
Great to hear! Can't wait to host you again!

10/10 Excelente

Erika

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The night concierge was very helpful!
Se hospedó 1 noche en abril de 2024
Respuesta de D'Otis M., el 14 may. 2024
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 Excelente

Juan, Zapopan

Se hospedó 3 noches en abril de 2024
Respuesta de D'Otis M., el 14 may. 2024
Thank you for taking the survey. Please come see us again soon.

10/10 Excelente

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Solid 3 star hotel!
Se hospedó 1 noche en abril de 2024
Respuesta de Klaudia Mitera, el 22 abr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 Excelente

Marylynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property, bathroom needs updating but other then that no complaints
Se hospedó 1 noche en abril de 2024
Respuesta de Klaudia Mitera, el 22 abr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 Excelente

Odile

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms. Great service and staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Klaudia Mitera, el 22 abr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 Bueno

Tracey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were friendly & helpful. Bathroom was small and showing age.
Se hospedó 1 noche en abril de 2024
Respuesta de Klaudia Mitera, el 22 abr. 2024
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 Malo

Kelsi

Se hospedó 2 noches en marzo de 2024
Respuesta de Klaudia Mitera, el 4 abr. 2024
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 Bueno

michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
property is aging, rooms need a facelift.
Se hospedó 2 noches en marzo de 2024
Respuesta de Klaudia Mitera, el 28 mar. 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 Aceptable

Kelsi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Under construction that was extremely loud and interrupted the conference I was attending.
Se hospedó 1 noche en marzo de 2024
Respuesta de Klaudia Mitera, el 28 mar. 2024
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 Bueno

Matthew

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
Se hospedó 4 noches en marzo de 2024
Respuesta de Klaudia Mitera, el 28 mar. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 Bueno

Nicholas

Se hospedó 2 noches en marzo de 2024
Respuesta de Klaudia Mitera, el 28 mar. 2024
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 Terrible

Calvin

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Klaudia Mitera, el 22 feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 Bueno

Luke, Carmel

Viaje familiar
Le gustó: Servicio y personal
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
Se hospedó 2 noches en febrero de 2024
Respuesta de Klaudia Mitera, el 13 feb. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 Bueno

tyler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice property
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 12 feb. 2024
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 Excelente

Charlyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
Se hospedó 2 noches en febrero de 2024
Respuesta de Klaudia Mitera, el 12 feb. 2024
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 Terrible

Susan

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 6 feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 Aceptable

Noelle

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
We were not told the pool was closed and found out when we arrived.
Se hospedó 1 noche en febrero de 2024
Respuesta de Klaudia Mitera, el 6 feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 Terrible

Presly

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
Se hospedó 1 noche en febrero de 2024
Respuesta de Klaudia Mitera, el 6 feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 Aceptable

Johanna, Des Plaies

Viaje en pareja
Le gustó: Servicios
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Klaudia Mitera, el 6 feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service and nice property
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 29 ene. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 Bueno

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Klaudia Mitera, el 29 ene. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 Excelente

Matthew S

Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 29 ene. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 Terrible

Charles, Brooklyn Park

Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 22 mar. 2024
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 Excelente

Alexis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 24 ene. 2024
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 Excelente

Maryna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en enero de 2024
Respuesta de Klaudia Mitera, el 22 ene. 2024
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 Excelente

Joseph, Rockville Centre

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
Se hospedó 2 noches en enero de 2024
Respuesta de Kla, el 22 ene. 2024
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 18 ene. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 Aceptable

Alexander

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 17 ene. 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 Excelente

Colleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 17 ene. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excelente

Johanna, Des Plaies

Viaje en pareja
Le gustó: Servicios
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
Se hospedó 1 noche en enero de 2024
Respuesta de Klaudia Mitera, el 17 ene. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!