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Opiniones de Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield

2.5 out of 5
Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield
340 South Waukegan Road, Deerfield, IL

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 365 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 320 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 155 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 72 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 91 de 1003 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yeny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tiene buen precio.
Se hospedó 5 noches en julio de 2023
Respuesta de Devorine RediResponse Specialist, el 6 ago. 2023
Hola yeny,Gracias por su respuesta. Estoy encantado de que esté satisfecho con nuestros precios. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias por elegir Red Roof Inn PLUS+ Chicago - Northbrook/Deerfield. Esperamos volver a verte pronto.Atentamente,Devorine RediEspecialista en respuestas

8/10 Bueno

Yeny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Al principio no me limpiaban la habitación, pero nos quejamos y la limpiaban todos los días
Se hospedó 3 noches en julio de 2023
Respuesta de Kamaria RediResponse Specialist, el 4 ago. 2023
Dear Yeny,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

6/10 Aceptable

Julio Angel, Zephyrhills

Viaje en pareja
Regular
Se hospedó 3 noches en mayo de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 9 jun. 2023
Dear Julio,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay and 3/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a 5 star stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

gabriela

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel limpio y buen servicio.
Se hospedó 2 noches en marzo de 2023
Respuesta de Oshane RediResponse Specialist, el 6 abr. 2023
Estimada Gabriela,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia. Agradecemos sinceramente sus comentarios y nos complace saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta a la limpieza y el buen servicio. Nuestro objetivo es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita.Gracias de nuevo por publicar tu reseña. Espero que regrese a nuestro hotel, o a cualquiera de nuestras otras ubicaciones de marca, en el futuro.Sincerely,OshaneRediResponse Specialist

6/10 Aceptable

Ernesto

Viaje en pareja
Le gustó: Limpieza
Económica y accesible. No tiene la mejor estética y decoración pero es cómoda para hospedarse.
Se hospedó 1 noche en diciembre de 2022
Respuesta de rocky, el 7 ene. 2023
Thank you for staying with us.

6/10 Aceptable

María EUGENIA

Se hospedó 3 noches en mayo de 2022
Respuesta de rocky, el 25 may. 2022
Thank you for staying with us.

2/10 Terrible

Otto.

Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

Noe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy tranquilo, económico y limpio 👍
Se hospedó 1 noche en marzo de 2021
Respuesta de rocky, el 23 mar. 2021
Thank you for your stay, looking forward to see you again. Thank you

8/10 Bueno

Gustavo A

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Se hospedó 1 noche en febrero de 2021
Respuesta de GM, el 23 feb. 2021
Hello Thanks for staying with us and supporting our business during this tough COVID time, Stay safe.

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo recomiendo
Excelente estadia!! Muy bonito hotel Buen precio Muy limpió
Se hospedó 1 noche en enero de 2021
Respuesta de GM, el 18 ene. 2021
Gracias Sr. Jose por la mejor reseña. Gracias nuevamente por quedarse con nosotros y apoyar nuestro negocio. Por favor cuídate.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to restaurant/Starbucks Grocery/jewel Transportation/metra trains /Lyft/urber
Se hospedó 1 noche en mayo de 2020
Respuesta de GM, el 27 may. 2020
Hi, Thanks so much for staying with us and supporting us during this COVID. We look forward to your next stay. Stay Safe.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en agosto de 2019
Respuesta de GM, el 31 dic. 2019
Thanks so much for your feedback and stay with us. Hope to see you again.

10/10 Excelente

Pablo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen precio y una súper buena ubicación
El hotel está situado a una milla o menos del Metra que te lleva hasta el centro de Chicago. Puedes estacionar tu carro justo en la estación y el costo es de 1.50 dls por día. El hotel es sencillo pero cómodo. La atención por parte del personal fue fabulosa.
Se hospedó 2 noches en octubre de 2019
Respuesta de Sangeeta, GM, el 3 nov. 2019
We appreciate your comments regarding your recent stay at the RED ROOF INN CHICAGO - NORTHBROOK/ DEERFIELD. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fue bueno no me puedo quejar y sobretodo el precio
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018

2/10 Terrible

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NIce and confortable hotel
the hotel is a comfortable place we had a great time my husband and I the staf very friendly, I recommended 100%
Se hospedó 6 noches en julio de 2017

2/10 Terrible

Gemta

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Guests smoking, not healthy inhaling those smokes
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Prakash

Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Ronald

Se hospedó 3 noches en mayo de 2024

10/10 Excelente

mike

Le gustó: Limpieza y servicio y personal
Just an older property. nothing really wrong
Se hospedó 1 noche en mayo de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 24 may. 2024
Dear Mike,We're happy to know that you were pleased with your stay at our RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. You've expressed your displeasure in the upkeep of the property. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Ali Ferzan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 22 may. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. Ali, I am happy to hear that you found your visit to be good. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Ali, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

tom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 22 may. 2024
Hello Tom,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Sandra

Se hospedó 3 noches en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 21 may. 2024
Hello Sandra, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

LINGLING

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was no smell in the room, and the service attitude at the front desk was very good, and two bottles of water were given to me.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sharma RediResponse Specialist, el 19 may. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. Lingling, I am glad to hear that you found the customer service of our front desk staff to be very good, there was not smell in your room, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Lingling, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Rebecca

it was good
Se hospedó 2 noches en mayo de 2024
Respuesta de Recordo, Rediresponse Specialist, el 12 may. 2024
Hey Rebecca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Red Roof value you as our guest and welcome your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excelente

Izabayo

Se hospedó 1 noche en marzo de 2024
Respuesta de Chirell RediResponse Specialist, el 11 may. 2024
Dear Izabayo,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excelente

Celena

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en mayo de 2024
Respuesta de Chirell RediResponse Specialist, el 10 may. 2024
Dear Celena,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excelente

Sifat Ut

Viaje familiar
The wifi password was wrong
Se hospedó 1 noche en mayo de 2024
Respuesta de Adraine Rediresponse Specialist, el 7 may. 2024
Dear Sifat, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us which prompted your 5/5 score. I am disappointed to learn that you received the wrong Wi-Fi passcode. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excelente

Esme

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 2 may. 2024
Hello Esme,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Wendy, Little Rock

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to airport & Six Flags. It’d be nice if they had breakfast
Se hospedó 2 noches en abril de 2024
Respuesta de Oniel Rediresponse Specialist, el 23 abr. 2024
Thank you Wendy, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, it's also nice reading that you took liking to our hotel's convenience. We do not offer breakfast at this particular location, however, we do have restaurants that are within walking distance from our property. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof Management

8/10 Bueno

Thorcrom

Le gustó: Limpieza
No complaints.
Se hospedó 2 noches en abril de 2024
Respuesta de Samantha RediResponse Specialist, el 26 abr. 2024
Dear Thorcrom,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. It's great to hear that you had a good experience with no complaints, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Egidijus, Willowbrook

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Tianna RediResponse Specialist, el 15 abr. 2024
Hello Egidijus, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we re proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Dobrana, parma hts

Viaje familiar
Le gustó: Servicio y personal
The place is ok.
Se hospedó 3 noches en abril de 2024
Respuesta de Xao RediResponse Specialist, el 10 abr. 2024
Thank you for sharing your feedback with us, Dobrana. The team at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield appreciated your 3/5 score. It was also pleasing to know that our location was satisfactory.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excelente

Oktawia

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As much as it might not look or be one of the most moderns it’s always super clean! The rooms are perfect and as someone who usually suffers bad allergies staying at Inns and hotel - at Red Roof Inn Plus here I can’t complain about them!
Se hospedó 1 noche en marzo de 2024
Respuesta de Samantha RediResponse Specialist, el 5 abr. 2024
Dear Oktawia,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. I am happy you found our hotel to be super clean and rooms to be perfect. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Eric

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Oniel Rediresponse Specialist, el 27 mar. 2024
Hi Eric,We are sorry you had a less than satisfactory experience, prompting your 5/5 rating following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Angelie

Viaje en grupo, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found strands of hair under our sheets and the heater was not working. Disgusting overall but I guess that's the price you're paying for.
Se hospedó 1 noche en marzo de 2024
Respuesta de OnielRediresponse Specialist, el 15 mar. 2024
Hi Angelie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Please accept our most sincere apologies for the concern you described regarding hair found under the sheet. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Yutao

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cheap room but clean and quite enough.
Se hospedó 1 noche en marzo de 2024
Respuesta de Red Roof Management, el 8 mar. 2024
Dear Yutao,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. I am happy you were pleased our affordable room which was very clean and quiet. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 Bueno

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Xao RediResponse Specialist, el 28 feb. 2024
I appreciate the time that you took to share your sentiments with us, Mike. Our team at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 Bueno

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would need to stay a few more times to make a good decision about this room rental.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kamaria RediResponse Specialist, el 19 feb. 2024
Dear Eric,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

8/10 Bueno

james

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Olivia RediResponse Specialist , el 15 feb. 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Malo

Aisha

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 10 feb. 2024
Thank you for your review, Aisha. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I were disheartened to see your 4/10 score following your stay. At Red Roof, we aim to deliver a positive experience for all our guests and we're disappointed to see that we were unable to achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excelente

Alex

Great people
Se hospedó 1 noche en enero de 2024
Respuesta de Recordo Rediresponse Specialist, el 5 feb. 2024
Hello Alex,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. It's wonderful to hear that you found our staff to be great, resulting in your perfect score of 5/5.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excelente

Alysa

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Oshane RediResponse Specialist, el 29 ene. 2024
Hello Alysa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excelente

Susana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Chevanese RediResponse Specialist, el 25 ene. 2024
Thank you for your positive rating, Susana, following your stay at the Red Roof PLUS+ Chicago - Northbrook/ Deerfield. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Bueno

Misheck

Se hospedó 3 noches en enero de 2024
Respuesta de Sharma RediResponse Specialist, el 23 ene. 2024
Hello Misheck, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
you get what you pay for.
I stayed overnight due to the storm. However when I got to my room, my bed sheet had stains on it. I was too tired to complain and just wanted to rest for the night. So I just used another blanket to put on top. Not only that but my bath towel had someone else’s hair on it. Overall, service was good but linens and towels could be washed.
Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 14 ene. 2024
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. It's great to hear that you were pleased with the service that was offered at our location prompting your 3/5 score. However, I sincerely apologize for the lack of cleanliness of the bed sheets, the bath towels and the other issues highlighted which hindered your stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excelente

Rafael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Value
Affordable and comfortable room
Se hospedó 1 noche en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 14 ene. 2024
Dear Rafael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ CHICAGO - NORTHBROOK/ DEERFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable and affordable. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

2/10 Terrible

Carolanda

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Olivia RediResponse Specialist , el 11 ene. 2024
Hello Carolanda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excelente

Bridgette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I live in Wisconsin now where the streets roll up at 8pm and I loved the 3rd floor view out on the balcony of 94! My room was clean and I enjoyed it. May I suggest you turn the hot water temp down because that temp was scalding & dangerous, just too hot. Thank you
Se hospedó 2 noches en diciembre de 2023
Respuesta de Olivia RediResponse Specialist , el 11 ene. 2024
Thank you, Bridgette, for taking the time to complete our guest survey. I appreciate your 5/5 score following your stay at the Red Roof Inn PLUS+ Chicago - Northbrook/ Deerfield. It's great to hear you loved the view on the 3rd floor and your room was clean. However, please accept our apologies for the hot water not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Feedback from our guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist