6/10 Aceptable
JoAnn G.
2 oct. 2023
Le gustó: Limpieza
Our stay in Chilmark
Overall, the house was great — very clean, lots of space, beautiful property. My 3 star review has to do with a couple of issues and a lack of responsiveness from the owner/property manager. When we arrived, the code to open the lockbox didn’t work. I texted the owner (maybe a bot rather than a live person?) who could not solve the problem. I was told “our local team is working on the issue.” We wondered around the house and eventually found an open door. The “local team” never came or got in touch with us so while we could get into the house, we were not able to lock the house during our stay since we were never able to open the lockbox to retrieve a key. On our final evening we didn’t have any hot water. I once again reached out. I was once again told the local crew was working on it. I never heard from anyone else and no one ever arrived to try to solve the problem, leaving us unable to shower before traveling home — not a huge deal for most of us but one person was traveling to CA. Thankfully, we had family staying on island and the CA traveler was able to use their shower before the long journey. These were two incidents that certainly didn’t ruin our stay but were very unfortunate and wouldn’t have seemed like a big deal if we felt like someone was actually trying to resolve the issues.
JoAnn G.
Se hospedó 4 noches en septiembre de 2023