Dear Khun Jill Sawasdee krub, Warm Greetings from Dusit Thani Laguna Phuket! Thank you for choosing us as your home away from home and giving us a review on Expedia.com It is wonderful to hear that you are impressed with our resort location. I am sure our entire team has the great pleasure of assisting you as much as you have been enjoying your stay with us. Once again, thank you so much for choosing Dusit Thani Laguna Phuket. It has been an immense pleasure serving you. Graciously your,

Dear Ms. Clara Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. We are really happy to hear that you enjoyed your holiday with us and hope to see you back again soon.

Dear Khun Charani Warm Greetings and thank you for sharing your experiences on your stay. Your feedback will assist us to continue improving our services. Please provide more feedback which will help us investigate further and apologies that you didn't enjoy your holiday with us.

Dear Khun Karina Thanks a lot for taking time out and providing us with your feedback. Its a pleasure to know that you enjoyed the stay with us and we are already in the process of renovating the resort. Hope to see you back again soon. Regards

Dear Pablo Thanks a lot for taking time out and providing us with your valuable feedback. We are really glad to hear that you had a relaxing stay with us. Hope to see you back again soon. Regards

Dear Lesley,Thank you for taking the time to share your feedback with us following your recent stay at Dusit Thani Laguna Phuket. We sincerely apologize for any disappointment you may have experienced regarding the absence of a room upgrade during your visit.As a valued returning guest, your satisfaction is of the utmost importance to us, and we deeply regret any lapses in meeting your expectations on this occasion. However, our rooms were quite full and the room upgrade is subject to availability. Please know that we take your feedback seriously, and we will review our procedures to ensure that all our loyal guests receive the exceptional treatment they deserve, including considerations for room upgrades whenever possible.We truly appreciate your continued loyalty to Dusit Thani Laguna Phuket and the many times you have chosen to stay with us. Your feedback serves as a valuable opportunity for us to improve and enhance our services, and we hope to have the opportunity to restore your faith in our hospitality during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Jason,Thank you immensely for sharing your wonderful experience at our villa accommodations. We're thrilled to hear that you found our villas to be nothing short of terrific, offering spacious accommodation and private pools for your utmost comfort and relaxation.It's heartening to know that our dedicated staff left a positive impression on you with their friendly and helpful demeanor. Ensuring our guests feel welcome and well taken care of is at the core of our hospitality philosophy.We're also pleased to hear that you enjoyed our hotel facilities and found our beachfront location to be great. Providing a serene and picturesque setting for our guests to unwind and enjoy the beauty of Phuket's beaches is something we take great pride in.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another memorable stay at Dusit Thani Laguna Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Ammar,We are pleased to hear that you had a very good stay! If there's anything specific you enjoyed or if you have any feedback to share about your experience, please feel free to let me know. We always strive to make our guests' stays as enjoyable as possible.We look forward to welcoming you again in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Christopher,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Dusit Thani Laguna Phuket on beautiful Bang Tao beach and found it to be the best and most reasonable option overall.It's wonderful to know that you appreciated our sprawling building set in a park-like environment, with most rooms offering shade and distant views of the ocean or lagoon. We are pleased that you enjoyed our swimming pool and the variety of dining options available at our four restaurants.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we are thrilled to hear that you found our staff to be friendly and attentive at all levels.While our property offers a tranquil and isolated setting, we understand that access to nearby stores and restaurants may require transportation. We appreciate your feedback and will continue to explore ways to enhance the convenience for our guests, such as providing shuttle services.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Shi Hyeong,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We appreciate your feedback and are pleased to hear positive remarks about our friendly and helpful staff, the enjoyable breakfast, and the great beach location.However, we sincerely apologize for any inconvenience caused by the facilities not meeting your expectations. Your comments regarding the age and convenience of our facilities are valuable to us, and we take them seriously. We are continuously working to improve and enhance our offerings, and your feedback will be used to address areas that need attention.We genuinely appreciate your patronage and hope that despite the shortcomings you experienced, you were still able to enjoy the overall aspects of your stay. If your travels bring you back to the area, we would be honored to have the opportunity to provide you with an improved and more satisfying experience.Thank you for choosing our hotel, and we look forward to the possibility of welcoming you again in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Florin,Thank you for sharing your feedback with us. We're delighted to hear that you had a great stay at Dusit Thani Laguna Phuket. Providing exceptional experiences for our guests is our top priority, and it's gratifying to know that we succeeded in making your time with us enjoyable.Should your travels bring you back to Phuket, we'd be honored to welcome you once again for another wonderful stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Yogasundaram,Thank you for choosing Dusit Thani Laguna for your recent stay, and for sharing your feedback with us. We are pleased to learn that you found Dusit Thani Laguna to be neat and quiet during your stay. Maintaining a serene and well-kept environment is a priority for us, and it's rewarding to know that we met your expectations. We appreciate your choice of Dusit Thani Laguna, and we look forward to the pleasure of hosting you again for another peaceful and enjoyable experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Mahendrarajah,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the friendly service from our staff, found the rooms comfortable, and appreciated the beauty of our beach.Providing excellent service and creating a comfortable and welcoming environment are our top priorities, and it's heartening to know that we succeeded in making your stay enjoyable. We appreciate your kind words and the trust you placed in us by choosing Dusit Thani Laguna. We look forward to welcoming you back for another memorable experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Julie,Thank you for sharing your feedback about your recent stay with us. I genuinely appreciate your honesty, and I'm sorry to hear that your experience was only average. Your satisfaction is our top priority, and we take your comments to heart as we continuously work to enhance our services.We would love to gain more insights into your stay and understand how we can make improvements. If you have specific feedback or suggestions, please feel free to share them with us. Your input is invaluable in helping us provide a better experience for our guests.Thank you for choosing us, and I hope we have the opportunity to exceed your expectations during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Collin,Thank you for taking the time to share your positive feedback regarding your recent stay at our resort. We are delighted to learn that you had a good experience overall.Our team takes great pride in providing excellent service, and it is rewarding to hear that we met your expectations.We understand the importance of a comfortable and enjoyable stay, and we are committed to maintaining the high standards that our guests deserve. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Bat-ulzii,Thank you for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna PhuketWe are delighted to read that we managed to provide you with a great stay. Your appreciation of the service, facilities and culinary offering is very much appreciated. Our staff take pride in providing authentic hospitality and we are glad we managed to give you a great experience. Thank you for your review and we all look forward to your return soon. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Stefania,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good stay at our hotel. Our team works hard to create a positive and comfortable experience for our guests, and we are pleased to know that we met your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for improvement, we would love to hear them. Your insights are valuable to us as we continuously strive to enhance the quality of our services.We appreciate your choosing [Hotel Name] for your stay, and we look forward to the opportunity to welcome you back for another positive experience in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Khun Tom,Thank you very much for taking the time to post a review of your experience. We are very happy to read of your positive experience where the quality of service and dedication was to your satisfaction. We thank you for your appreciation of the service and effort to make your holiday memorable and one that will make you return. We all look forward to welcoming you back. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Stephane,Thank you very much for taking the time to post a review of your experience. We are glad that you found the beach magnificent and that the staff provided you with professional service. Staff attitude and authentic, efficient service is indeed one of the most important factors than can make a holiday experience positive or negative. We are glad the service offered made the difference.Thank you once again for your review and look forward to welcoming you during your next trip to Phuket. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Mikhail,Thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket with us. Your feedback is essential in our effort to improve our service standards.I am very sorry our current appearance was not what you had anticipated. We strive to maintain professional service standards, including overall maintenance and keeping with the overall look and feel of the property.Our sincerest apologies for the inconvenience caused, if there is anything we can do to further assist you please do contact us directly. We very much hope to welcome you back soon at the Dusit Thani Laguna Phuket, your second home in Thailand, on your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Steven Paul,Thank you very much for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna Phuket. We are very happy to read of your positive experience where the quality of service and dedication was to your satisfaction. Our staff are very happy to be able to provide you with warm and sincere hospitality. We thank you for your appreciation of the service and effort to make your holiday memorable. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Sungjun,Thank you for taking the time to post a review of your holiday experience. My team and I would like to extend our heartfelt apologies for the unpleasant experiences you encountered during your stay. We have taken note of your feedback for further follow up. We thank you again for your valuable time to give us your impressions of the hotel and improvement to be made. We look forward to another opportunity to be of service in the near future. Warmest regards,Waraporn AngsupasirikulManager -Total Quality Management

Dear Aiman,Thank you for staying with us and for making the effort to post your review. We are extremely sorry for your unpleasant experiences during your stay and have taken note of your comments and feedback. We have noted this and reiterated to the team on the importance of providing efficient service and ensuring the details are follow up on.We do hope the positive side of things will bring you back for another memorable holiday. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Kernene,Thank you very much for your review. We are glad to read of your good experience with the resort facilities and the service you received. Our staff will be very happy to know they managed to give you a great holiday and we all thank you for the appreciation.Thank you once again for your review and look forward to welcoming you during your next trip to Phuket. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Saleh,Thank you very much for your review and for choosing to stay with us for your holidays. We are delighted to read of your satisfaction with your stay and that it was perfect for you where the quality of service and dedication was to your satisfaction. We look forward to being of service once again.Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Gopalan,Thank you very much for taking the time to post a review of your experience. We are delighted to read of your satisfaction with the hotel and services. Your appreciation is well received and we thank you for the acknowledgement. We all look forward to welcoming you back in the near future for another great holiday experience. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Tony,Thank you for taking your time to give us a 5-star rating. And we are happy that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Nikki,It is a pleasure to welcome you back. We are extremely happy to know you had a wonderful staff and that the staff were fabulous. Your appreciation of the service, facilities and culinary offering is very much appreciated. Our staff take pride in providing authentic hospitality and we are glad we managed to give you a great experience. Thank you for your review and we all look forward to your return soon.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Ashraf,Thank you for sharing your personal experiences during your recent stay. Your feedback is appreciated as it will assist us to continue improving our services. We would like to apologize for the disappointment that you encountered on your first room but glad that your room had been changed and you satisfactory.We thank you again for your valuable time to give us your impressions of the hotel and improvement to be made. We look forward to another opportunity to be of service in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Khun Attawut,Thank you for staying with us and for making the effort to post your review. We are extremely sorry for your unpleasant experiences during your stay with dampness in the room and have taken note of your comments and feedback. I will personally address this with the engineering team to ensure their response is immediate. Thank you again for your review and once again please accept our sincere apologies for the shortfall in service. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Yuri,Thank you for taking the time to share your recent experience at the Dusit Thani Phuket with us and recommending us on this forum.We are delighted to hear that you enjoyed our Thai hospitality and were well taken care of by our dedicated team.Thank you again for giving us a 10 out of 10 rating, this is highly appreciated. we look forward to welcoming you again to Dusit Thani Laguna Phuket, your second home in Thailand again.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Yoji,Thank you very much for taking the time to share your review with us. We are concerned that you did not have a good experience during your stay with the humidity. We will certainly look into ways to control the humidity in the rooms.We are sorry to hear that the early check in at 13.00 PM wasn't available and that you had to wait for the room at 14.00 PM as per our check-in time. We do understand how disappoint you were, however we tried our best to ensure that the room was ready by our check-in time standard. As for the reception staff, we will ensure proper training on how to do hotel orientation to guest and focus on guest satisfaction and expectations. I am hoping that you would consider us again for your next holiday.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Yannick,Thank you for taking your time to give us a 5-star rating. We hope that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Emile,Thank you for taking your time to give us a 5-star rating. We hope that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Heng,Thank you very much for choosing to stay with us and for sharing your post with us. We are delighted to know you had a pleasant stay.We do hope to be able to welcome you back in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Katrin,Thank you for taking your time to give us a 5-star rating. We hope that our gracious Thai hospitality made your vacation a memorable one.We look forward to welcoming you again to your home away from home on your next visit in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Corinne,Thank you for taking the time to post a review of your experience. We are glad that we were able to provide you with a good holiday experience.We look forward to your return soon. Warmest Regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Peter,Thank you very much for taking the time to post a review of your experience. We are delighted to read of your satisfaction with the hotel and services as well as the club benefits. Your appreciation is well received and we thank you for the acknowledgement. Staff attitude and authentic, efficient service is indeed one of the most important factors than can make a holiday experience positive or negative. We are glad the service offered made the difference.We all look forward to welcoming you back in the near future for another great holiday experience.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management

Dear Tarja,Thank you very much for taking the time to post a review of your experience. We are delighted to read of your satisfaction with the hotel, services and breakfast.Your appreciation is well received, and we thank you for the acknowledgement. We all look forward to welcoming you back in the near future for another great holiday experience.Warm Regards,Waraporn AngsupasirikulTotal Quality Manager

Dear Valued guest,Thank you very much for your review. We are glad to read of your good experience with the resort facilities and the service you received. Our staff will be very happy to know they managed to give you a pleasant holiday and we all thank you for the appreciation.Thank you again for your feedback. We look forward to your return soon.Warm Regards,Waraporn AngsupasirikulTotal Quality Manager

Dear Mari,Thank you for choosing to stay with us and for taking the time share your experience with us at Dusit Thani Laguna Phuket. We are glad to read of your good experience with the service you received. Our staff will be very happy to know they managed to give you a great holiday.Thank you again for your feedback. We look forward to your return soon. Warmest regards, Waraporn Angsupasirikul Manager - Total Quality Management

Dear Renate,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience with us and that you found our hotel to be great, with a beautiful beach and a feel-good atmosphere. We are also glad that you enjoyed our location, which offers a large area and good restaurants in the vicinity including Thai restaurant, Italian restaurant and beachfront bar. It's great to hear that you enjoyed all of facilities within walking distance. We appreciate your positive review and look forward to welcoming you back to our hotel soon. sincerelyLuca F DavanzatiHotel Manager

Dear Christopher, thank you for taking the time to share your recent experience at the Dusit Thani Laguna Phuket and give us an outstanding review and kind words. We hope that our gracious Thai hospitality made your vacation memorable. For a quiet area, we do recommend our lagoon view rooms as the beach can be quite busy as you have described. We look forward to welcoming you again to your home away from home on your next visit in Phuket. Sincerely Luca F Davanzati Hotel Manager

Dear James, Thank you very much for always choosing Dusit Thani Laguna Phuket for your vacation and spending time writing us a review. It’s been our great pleasure to welcome you back for the second time, and we are very pleased that you had a great time in your room by the ocean. We look forward to seeing you back in Dusit Laguna Phuket, your second home in Thailand for your next holiday. Sincerely, Luca F Davanzati Hotel Manager

Dear Yuki , first of all, thank you very much for choosing Dusit Thani Laguna Phuket for your vacation. We appreciate your time in writing us a review. Regarding restaurants, we have our re-opening Thai fine dining – Benjarong, Italian restaurant – La trattoria, Casuarina – Fresh seafood from the sea, and more restaurants in the hotel area. We also provide a shuttle bus to the community area, where you can find more selections of restaurants. Please do not hesitate to send your queries to our staff on your next visit to Dusit Thani Laguna Phuket. We will ensure that you will have a pleasant experience with us. Sincerely, Putamas Bennett Marketing Manager