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Opiniones de Shaw Hill Golf Resort & Spa Hotel

3 out of 5
Shaw Hill Golf Resort & Spa Hotel
Preston Road, Whittle-le-Woods, Chorley, England

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 75 de 189 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 51 de 189 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 189 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 189 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 189 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

8.6/10

Servicios

7.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Ellie

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024
Respuesta de Lynda, el 28 may. 2024
We are sorry you were unhappy with you stay, your feedback on check out has been passed on to the relevant departments to address.Kind RegardsShaw Hill

8/10 Bueno

Austin

Se hospedó 1 noche en mayo de 2024
Respuesta de Lynda, el 26 may. 2024
Thank you for taking the time to post a review.

6/10 Aceptable

Malcolm

Viaje en pareja
Le gustó: Limpieza y servicios
Breakfast was very good but room (and TV) was small and toilet wouldn't flush properly.
Se hospedó 1 noche en abril de 2024
Respuesta de Lynda, el 30 abr. 2024
Thank you for your review.The issues with the room have been dealt with by our maintenance team, thank you for bringing these to our attention.Kind RegardsShaw Hill

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de LJP, el 17 abr. 2024
Thank you for your kind review.We look forward to welcoming you back to Shaw Hill in the future.

10/10 Excelente

Adam

Viaje de negocios
Staff very friendly
Se hospedó 2 noches en abril de 2024
Respuesta de Reception, el 6 abr. 2024
Thank you for you kind review, we hope to welcome you back to Shaw Hill in the future.

4/10 Malo

Suzanne

Viaje en pareja
No le gustó: Condiciones de la propiedad
This is the coldest hotel room ive ever stayed in, window full of condensation, bathroom quite tatty, slim quilt and very small TV, spa needed a good makeover as really run down, atmosphere, none as hardly anyone about, would not reccommend
Se hospedó 1 noche en febrero de 2024
Respuesta de reception, el 14 mar. 2024
Thank you for your review, your feedback is important to us as it helps to identify areas where improvement is required.Kind RegardsShaw Hill

10/10 Excelente

Lisa

Se hospedó 1 noche en febrero de 2024
Respuesta de Reservations Manager, el 21 feb. 2024
Thank you for your review.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Good value for money
Facilities where good, mattress very uncomfortable, restaurant service can be improved.
Se hospedó 1 noche en enero de 2024
Respuesta de Reservations Manager, el 21 feb. 2024
Thank you for your review, your feedback is important to us and has been fed back to the relevant departments.

6/10 Aceptable

Fran

Le gustó: Limpieza y servicio y personal
A disappointing stay
The room was cold when we arrived here but an extra electric radiator was supplied which helped to keep the room warm and there was no hot water until the morning so this made our stay uncomfortable as we wanted to have a bath before dressing for dinner also the dinner menu was very limited so we decided not to stay here again as my wife has health issues so she developed anxiety from being cold etc.
Se hospedó 1 noche en enero de 2024
Respuesta de Reservations Manager, el 21 feb. 2024
We are sorry for the inconvenience you experienced during your stay. There was an issue with a boiler which has now been resolved. We have been running a reduced menu during our renovations.We would like to welcome you back to Shaw Hill and offer a complimentary upgrade if you do choose to visit us again.

8/10 Bueno

J

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Reservations Manager, el 27 ene. 2024
Thank you for your feedback and thanks for choosing to stay with. We look forward to welcoming you back to Shaw Hill.

10/10 Excelente

Archna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were upgraded to a beautiful room on the top floor overlooking the golf course without even asking. The person who checked us in was lovely, warm and friendly. And incredibly accommodating about a late checkout. We are only staying one night but will definitely be back! We really wish we were staying longer.
Se hospedó 1 noche en enero de 2024
Respuesta de Reservations Manager, el 27 ene. 2024
Many thanks for your kind words, thank you for choosing to stay with us and we look forward to welcoming you back to Shaw Hill

8/10 Bueno

Gerard

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Upgraded room still basic
Se hospedó 2 noches en enero de 2024
Respuesta de Reservations Manager, el 27 ene. 2024
Thank you for choosing Shaw Hill and thank you for your feedback.

6/10 Aceptable

Richard

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Reservations Manager, el 21 feb. 2024
Thank you for your review.

10/10 Excelente

Julian

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Disappointed, period building from outside carried inside slightly. Room we stayed in ruined by installation of grid ceiling, very cold in the room in the evening. The pool wasn’t very warm and also young children in the pool arguing and making a lot of noise and they were also using the sauna and steam room. The bar area wasn’t very cosy.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Ann

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice place, good food. Cold, no heating or hot water at night, electric shower works though.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Stewart

Viaje de negocios
Le gustó: Servicio y personal
Mixed review
Staff are very nice and accommodating. The room I stayed in was a little tired and TBH a little cold. I couldn’t turn the radiator up. Bed was soft but comfortable shower is an electric shower with marginal power, it’s not what I am used to but was fine . My breakfast was sensational, I don’t normally eat a cooked breakfast, this was up there and the quality of the ingredients was first class. Credit to the kitchen !
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Christopher

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Staff were great!
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Rosalind

Viaje en pareja
Le gustó: Limpieza y servicios
This is a beautiful location. And a comfortable nights stay. Would be even better if the shower worked properly and we had been offered a way to have breakfast.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

SJ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Joanne

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice old property though heating belting out and far too hot in the room
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Stuart

Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception, el 16 sept. 2023
Thank you for you review, we look forward to welcoming you to Shaw Hill again in the future.

2/10 Terrible

Sophie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible
Stayed one night all the fire regs are outdated which is scary as the hotel room door is incredibly difficult to open quickly which would be terrifying in the event of a fire. We paid 90 pounds which is unreasonable because it’s not worth that at all. The room smelt like it had not been cleaned for months, fusty and full of dust. The towels also smelt really bad. Woodlices in the bath and on the floor which confirmed the above for me that it had not been cleaned properly prior to new guests staying.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Alison

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

D

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was OK but bed was too soft
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Sue

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Simon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family time
The hotel is lovely, food was really good but the absolute best thing about this hotel os the staff. Hands down the best service in any hotel i have ever stayed in. They to a person couldn't do enough for you. I cant recommend this hotel highly enough
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Kelly

Se hospedó 1 noche en junio de 2023

10/10 Excelente

R

Se hospedó 1 noche en abril de 2023
Respuesta de J, el 3 may. 2023
Thank you for your review, we hope to welcome you back to Shaw Hill in the future.

8/10 Bueno

Carl

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Reception staff were excellent. I’m the bar there was one young gentleman bar tender who was not customer friendly at all and could do with some lessons in being polite and engaging
Se hospedó 1 noche en febrero de 2023
Respuesta de L, el 5 mar. 2023
Thank you for your review, we hope to welcome you back to Shaw Hill in the future.

10/10 Excelente

colin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de L, el 5 mar. 2023
Thank you for your review, we hope to welcome you back to Shaw Hill in the future.

6/10 Aceptable

Paul

Viaje de negocios
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Susan

Se hospedó 2 noches en noviembre de 2022

4/10 Malo

F

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Pleasing Staff - Poor Hotel
I must stress, for all the hotel's miserable standards, the staff have been excellent and very helpful to remedy as best they could any shortcomings. I think they know the problems. But positives first: The location is perfect for a good night's sleep, being part of a golf club complex. It is a short drive north of Chorley and parking in Chorley is very cheap, £ 1 for 3 hours. The only other good point is the restaurant, which offers good quality food, albeit at typical higher hotel prices. Now the negatives: I check in to an ice cold room. no heating. There were draughty old fashioned sash windows without any form of thermal mitigation. The leisure club asks for towel fee even for residents!!! And this for a room price of over £ 100 without b'fast. There is no access from the hotel to the pool / sauna, you need to get out into the cold wet weather. The bathroom is 1960s style, old fashioned mixer taps, scalding hot water and an electric shower, which is a poor afterthought. The bathroom had no privacy curtains on the window, so with lights on, the whole world could enjoy your bath fun. After two complaints, the heating finally came on and they also provided an expensive to run extra room heater and on the second day extended the daily heating cycle. Despite the staff trying hard, this is a hotel stuck in the 60s with itty bitty updates and evident lack of investment. Not worth over £ 100. The website photos belie the truth.
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Caroline

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022

4/10 Malo

Gary

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We were put in a room that had no window (it had a small dirty skylight). The room smelled and was roasting hot (even for my hothouse flower wife).it was clean and probably ok for what we paid, but expected more. Check out time is 1030 which is also a bit tight.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Simon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing stay, with superb service from the team at the Hotel.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Jemma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely food and views
Very comfortable with beautiful views but not a pretty walk to be had as it’s a golf course. Service was mostly very good with a little more staff training required in what implements are required for the food they are serving in the expensive restaurant as well as more courtesy from some staff when responding to questions or pouring wine for other diners. , ie an awareness of which other diners you are repeated bumping into. The menu is very good but again some waiter knowledge of it an advice on ordering sides could make it perfect. Little things like drinking water and some useful toiletry items such as tissues and shower caps would make a more comprehensive and comfortable stay.
Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Angela

Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

COLIN

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

TRACEY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent facilities, room decor slightly tired but clean ….Being picky there were cigarette ends around the outdoor drinking areas but we were there while a wedding was in progress so large party and this may not be representative of their normal standard. Definitely would stay again however and overall a good experience with excellent value for money
Se hospedó 1 noche en agosto de 2022

4/10 Malo

Mark

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

4/10 Malo

Duane

Viaje en grupo
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Like being in a time warp
Got stuck in the annex. Room was absolutely appalling, in need of some serious work to bring up to date and modernising. Room draws also painted shut. Breakfast also terrible for 15 pounds.
Se hospedó 2 noches en agosto de 2022
Respuesta de Jo, el 12 ago. 2022
Thank you for your feedback. The rooms are in keeping with the Georgina Mansion. We are updating the Hotel and bedrooms on a continual rotation.

10/10 Excelente

Sarah

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

4/10 Malo

Carol

No le gustó: Condiciones de la propiedad
Room 22 smelled very strongly of damp, and there were wood lice in the bathroom. The bedding felt damp to. I didn’t get the relaxing experience I was expecting and did sleep due to the smell.
Se hospedó 1 noche en julio de 2022