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Opiniones de Springhill Suites by Marriott Midtown Cincinnati

3 out of 5
Springhill Suites by Marriott Midtown Cincinnati
610 Eden Park Drive, Cincinnati, OH

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 536 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 96 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 23 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

melvin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena elección
El hotel está situado en un lugar muy céntrico y muy bonito la instalaciónes y cómodas ,lo recomiendo
Se hospedó 1 noche en julio de 2023
Respuesta de Frank A - General Manager, el 10 jul. 2023
Gracias por la reseña! Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel staff was highly accommodating when I asked to move up my check-in time, as well as assigning a room with a bathtub. All surfaces clean, the room was large, clean and stocked with the essentials. I WILL be coming back next time I have a lengthy layover with Amtrak or Greyhound.
Se hospedó 1 noche en abril de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
We appreciate you taking the time to share your experience with us. We're located close to the Amtrak station (an architectural gem in our city) and the Greyhound terminal which makes us a great fit for a long layover. I hope you had a change to explore our neighborhood while you were here. We'll see you soon!

2/10 Terrible

Shirley

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Complained twice about the tv. First time no netflix and guide was showing shows for 4/12/24 @ 10AM even though we were staying 4/13/24 @ 4pm. Someone came up and and tried to fix it but didnt still no Netflix and still showing 4/12/24. She said she wld get back with us fast forward 8pm called down to get tv provider so we cld have correct guide but front desk said we cldnt find online and she wld call us back after trying to correct on her end...fast forward to 10pm no call and still no tv. Never staying at Marriott again
Se hospedó 1 noche en abril de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
Thank you for sharing the details of your stay with us. I apologize for the issue and lack of follow-up by our team. We know how important it is to be able to watch your favorite shows at the end of the day and apologize for the TV issues. We know this was frustrating but hope to have the opportunity to earn your trust on your next visit.

8/10 Bueno

Cathleen

Se hospedó 1 noche en abril de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
Thank you for rating your stay with us. It looks like we had a bit of room for improvement and look forward to exceeding your expectations on your next trip.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
Thank you for the perfect score! We're already excited to welcome you back for another one soon!

8/10 Bueno

Joseph A

Le gustó: Servicio y personal
It was om
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
Thank you for the review. If you would like to provide additional details of your stay please reach out to the hotel directly.

8/10 Bueno

Lynsey, Williamsville

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
We appreciate you rating our hotel and hope to see you again soon!

10/10 Excelente

Franklin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 30 abr. 2024
We greatly appreciate you taking the time to rate your experience at our hotel. We hope to see you again soon!

10/10 Excelente

Allyson, Muncie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed 1 night with family and we had a wonderful time!! Staff are phenomenal!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for your kind words! We're thrilled to hear you had a fantastic stay. We look forward to your next visit.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool
Se hospedó 3 noches en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
We appreciate you taking the time to review your stay with us. We look forward to welcoming you again soon.

10/10 Excelente

katie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for taking the time to rate your experience with us! We love hearing that we exceeded the expectations of our guests and look forward to welcoming you again soon.

6/10 Aceptable

Kristin

Le gustó: Servicio y personal
No le gustó: Limpieza
The staff was outstanding. Kind and very helpful. The room was gross and dirty. Very dusty, stained couch, trash under the pull out.
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for the feedback. It has been shared with our housekeeping team to ensure it is corrected moving forward. I apologize for the cleanliness issues and appreciate your kind words about our team. Come back to visit us again soon!

10/10 Excelente

Loren, Newburgh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Facilty was good....some small repairs or updates needed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for the feedback, we look forward to your next visit and will focus on small repairs between now and then. See you soon!

10/10 Excelente

Dave

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's a lovely hotel to stay in. The staff was nice, and the spacious room was very accommodating.
Se hospedó 4 noches en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for your kind words. We enjoy taking care of our guests and ensuring they all have a pleasant stay. Be sure to visit us again soon!

10/10 Excelente

Joy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience and service!
Se hospedó 3 noches en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for the perfect rating. We love knowing how much our guests appreciate our efforts to provide a clean and welcoming place to stay. See you on your next visit to Cincinnati!

10/10 Excelente

Amanda

Le gustó: Servicio y personal y condiciones de la propiedad
Friendly staff, clean rooms, comfy beds
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for the great feedback, we hope to see you again soon.

10/10 Excelente

JESSIE, Newport

Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you for the great rating, we hope to welcome you again soon.

10/10 Excelente

Bessie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the staff greeting and giving us the info we needed! Very kind
Se hospedó 1 noche en marzo de 2024
Respuesta de Frank A, General Manager, el 1 abr. 2024
Thank you, our team is one of the most loved in the city (self-proclaimed) and we're happy to hear you'd agree. We look forward to welcoming you again soon.

8/10 Bueno

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, spacious and location convenient. This hotel was a relaxing experience I would recommend to anyone.
Se hospedó 2 noches en marzo de 2024
Respuesta de Frank A, General Manager, el 6 mar. 2024
We appreciate the great review and are always excited to hear how much our guest enjoy their time with us. We look forward to welcoming you again soon.

10/10 Excelente

Pamela, Homestead

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent and around the corner from my office. Note: their beds are very firm. Good firm for seniors. Thank you.
Se hospedó 1 noche en febrero de 2024
Respuesta de Frank A, General Manager, el 28 feb. 2024
Thank you for the 5 star review! We're glad you found the hotel comfortable and convenient to your office. We look forward to your next visit!

2/10 Terrible

Angeline

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Multiple cars that were parked in the hotel’s parking lot were broken into in the middle of the night- they broke in by shattering the side windows of cars. No security cameras in parking lot.
Se hospedó 1 noche en enero de 2024
Respuesta de Frank A. General Manager, el 14 feb. 2024
Thank you for taking the time to review your stay with us. I apologize for the incident that took place during your stay, unfortunately it was outside of our control. Please know this was an isolated incident and is not the norm for our property.

8/10 Bueno

Ted

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en enero de 2024
Respuesta de Frank A, General Manager, el 1 feb. 2024
Thank you for taking the time to share your experience with us. We look forward to welcoming you again soon!

10/10 Excelente

Betty

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Frank A, General Manager, el 1 feb. 2024
We appreciate you rating your time with us. We're glad to hear it was perfect. We hope to see you again soon!

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Frank A, General Manager, el 1 feb. 2024
Thank you for the perfect rating, it's always great to hear how much our guests enjoy their time with us. We hope to see you again soon!

10/10 Excelente

Toni MacDonald

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Frank A, General Manager, el 1 feb. 2024
Thank you for the perfect score, we appreciate you taking the time to rate your experience with us. We're excited for your next visit.

10/10 Excelente

Hope

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Frank A, General Manager, el 1 feb. 2024
We appreciate the great rating, we're already looking forward to your next visit!

10/10 Excelente

Larry

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Frank A, General Manager, el 8 ene. 2024
Thank you for the prefect rating! We're thrilled to see you enjoyed your stay with us. We hope to see you again on your next visit to Cincinnati!

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice
Nice trip there
Se hospedó 2 noches en diciembre de 2023
Respuesta de Frank A, General Manager, el 8 ene. 2024
Thank you for taking the time to rate our hotel. We look forward to welcoming you again soon.

10/10 Excelente

Pam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room had an odd layout, so I was skeptical when I first walked in. But it turned out comfortable and we slept well.
Respuesta de Frank A, General Manager, el 8 ene. 2024
Thank you for the review. Our all-suite hotel provides larger rooms with a separate space for sleeping and working. Our split bathroom design allows for two people to get ready for the day at one time privately. We look forward to seeing you again soon

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay was great, breakfast could have been better— eggs were rubbery but overall good stay
Se hospedó 3 noches en enero de 2024
Respuesta de Frank A, General Manager, el 8 ene. 2024
Thank you for the great rating. I apologize that the eggs were below your standard and will certainly share your feedback with the kitchen team. We hope you will give us another opportunity should you find yourself in our area in the future.

10/10 Excelente

Ligia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Frank A, General Manager, el 4 ene. 2024
Thank you for the perfect score! We hope to see you again in the near future.

10/10 Excelente

Lyndia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty Decent Facility
The property was clean, rooms were well maintained and the breakfast was pretty good. Attendant kept area clean and stocked. Front desk staff and housekeepers were nice. Overall the stay was pretty good. My only complaint is that the pool was filty. It was so nasty and cloudy that you couldn't see the bottom. I refused to allow my children to swim in that swamp! I should have addressed the pool issue with the staff, but there were others who chose to swim regardless of the state of the pool, so I decided not to be the one to complain.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Frank A, General Manager, el 4 ene. 2024
Thank you for taking the time to share your experience with us. I apologize that the pool was cloudy, that is a very rare case for us as it is checked by our maintenance team multiple times each day to ensure it is safe for all of our guests. We look forward to hosting your family again in the future.

8/10 Bueno

Mya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Frank A, General Manager, el 4 ene. 2024
We appreciate you taking the time to share your experience with us. It looks like we have some room for improvement, I apologize that we were unable to exceed your expectations. We look forward to your next visit.

10/10 Excelente

Leyanis

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Frank A, General Manager, el 4 ene. 2024
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

10/10 Excelente

Josiah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Frank A, General Manager, el 4 ene. 2024
Thank you for rating your stay with us. We look forward to seeing you again soon.

10/10 Excelente

Hannah

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
location, cleanliness, and breakfast!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Frank A, General Manager, el 4 ene. 2024
Thank you for taking the time to share your experience with us! We're glad you found our location perfect and the cleanliness and complimentary breakfast exceeded your expectations. We hope to see you again soon!

10/10 Excelente

Claudia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Frank A, General Manager, el 21 dic. 2023
Thank you for rating our hotel! We appreciate you and look forward to seeing you on your next visit to Cincinnati.

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasure
Nice place friendly staff beds were nice. Rooms were nice. The scrambled eggs could use a little seasoning. Good location would stay there again.
Art steps
 Sign museum
Se hospedó 2 noches en diciembre de 2023
Respuesta de Frank A, General Manager, el 21 dic. 2023
Thank you for the perfect score! It sounds like you had a great time with us and visited some of our amazing neighbors as well. We look forward to welcoming you again soon.

10/10 Excelente

Donna

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Everything was wonderful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Frank A, General Manager, el 21 dic. 2023
Thank you for taking the time to review your stay with us. We're thrilled to hear you thought it was wonderful and look forward to seeing you again soon!

10/10 Excelente

Amy

Le gustó: Servicios y condiciones de la propiedad
Made a late reservation. Front desk staff was welcoming and got us to our room quickly. This was our first Marriott stay. We’ll come back.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Frank A, General Manager, el 30 nov. 2023
Thank you for the perfect score! We're gald we could accommodate your last minute reservation and look forward to seeing you again soon.

10/10 Excelente

Diana

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
had a great stay here. beds were comfortable
Se hospedó 1 noche en noviembre de 2023
Respuesta de Frank A, General Manager, el 29 nov. 2023
Thank you for rating our hotel. We're always glad to hear how much our guests love their visits with us. We hope to see you again soon!

6/10 Aceptable

Lisa, Pittsburgh

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff was nice. I was told a pull out couch and ended up being a single trundle that was dirty with a pad on it not encompassing the mattress.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Frank A, General Manager, el 29 nov. 2023
We appreciate you taking the time to share your experience with us. I apologize for the cleanliness issue you experienced with us. This is certainly not the norm for our hotel and I will share your comments with the housekeeping team. We hope you will give us another opportunity should you find yourself back in our area.

6/10 Aceptable

Sally

Le gustó: Limpieza y servicio y personal
Nice hotel….room design good with desk and couch, but poor lighting diminished its attractiveness. Second WC royo and vanity also unique, but pendant light over sink was cute but not efficient. TV did not work…..had the wrong remote. Shower flow was good, but its design is the kind that you have to turn it on and adjust it while getting wet in some fashion. Could’ve been one of the better rooms except for these issues.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Frank A, General Manager, el 29 nov. 2023
Thank you for taking the time to share your experience with us. I apologize for the burned out bulb in the pendant light. Our split bathrooms are great for families as they allow two people to get ready privately. We look forward to your next visit.

10/10 Excelente

Leanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms were great!
Se hospedó 2 noches en octubre de 2023
Respuesta de Frank A. General Manager, el 25 oct. 2023
We appreciate you taking the time to rate our hotel. We're glad you had a perfect stay! Come back to see us again soon.

6/10 Aceptable

ANDRA

Viaje en grupo
Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Frank A. General Manager, el 16 oct. 2023
Thank you for taking the time to rate your stay with us. It looks like we failed to exceed your expectations and for that I apologize. If you would like to provide additional feedback on your stay please reach out to the hotel directly.

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Frank A. General Manager, el 16 oct. 2023
Thank you for the 5 star rating! We hope to see you again soon.

8/10 Bueno

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Frank A. General Manager, el 16 oct. 2023
Thank you for taking the time to review our hotel. We hope to see you again soon to exceed your expectations while you're enjoying all our great city has to offer.

4/10 Malo

Heather

No le gustó: Limpieza y condiciones de la propiedad
The bathroom was very dirty, made me question if the rest of the room had been cleaned properly.
Se hospedó 2 noches en octubre de 2023
Respuesta de Frank A. General Manager, el 16 oct. 2023
We appreciate you taking the time to review your stay with us. I apologize for the cleanliness issues you experienced during your stay. We take cleanliness very seriously at our property and I apologize that we did not exceed your expectations during your visit. We hope you will give us another opportunity to impress you with our standard of cleanliness as what you experienced is certainly not the norm for our property.

10/10 Excelente

Nadia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Frank A. General Manager, el 16 oct. 2023
Thank you for rating your experience with us. it is always our goal to exceed the expectations of our guests so we're thrilled to hear you enjoyed your stay. We hope to welcome you again soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Frank A. General Manager, el 16 oct. 2023
Thank you for taking the time to rate your experience. We're happy to see we exceeded your expectations and look forward to seeing you again soon!