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Opiniones de Gateway Inn and Suites

2.5 out of 5
Gateway Inn and Suites
250 Holiday Drive, Clarksville, TN

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 65 de 252 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 62 de 252 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 252 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 252 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 252 opiniones" "

6.2/10

Limpieza

7.4/10

Servicio y personal

5.8/10

Servicios

6.0/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mejorar limpieza
Buen servicio pero cuarto con mal olor
Se hospedó 7 noches en junio de 2018
Respuesta de Front desk, el 25 jun. 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Selena

No le gustó: Servicio y personal
After a very long drive, I get to the hotel and they didn’t have a room for me. All I got was, whoever was working didn’t write down your reservation. I don’t have a room available. The staff was irresponsible and unapologetic. I wouldn’t recommend this hotel to anyone. I will never try to be cheap again. You get what you pay for.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Mary

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Room 108- First room I checked into smelled strongly of cigarettes even though this is a nonsmoking property. There was an outfit dirty panties tucked away in the fold out couch which I found while searching for bed bugs. There was white powder on the nightstand- I was assured by the very pleasant receptionist that it was not what I thought it was, none the less I was offered a different room. Room 101- Second room mostly just smelled musty, old and very very faintly of cigarettes. It wasn’t anything $50 of febreze couldn’t handle. While checking this room for bedbugs I instead found used condoms & mold on the bathroom walls. We did stay 3 nights in the room as my husband and I needed to be in town for drill at Fort Campbell. (A Convenient drive) During my stay I observed 1 housekeeping lady seemingly tasked with cleaning 60 rooms. When I brought attention to how unkept our rooms had been prior to our check in I was informed that the owner has had talks with the only house keeper and then later informed he had torn into her on my behalf. I do not believe the house keeping is staffed well enough to try to hold a single person accountable for the upkeep of 60 rooms. I may be reading into it a little much, but she could be being treated so poorly because she’s non English speaking. Unless you are used to smoking indoors, bring your own towels and bedding as the smell and residue is not washed entirely out between stays. All staff members were doing the best they could.
Se hospedó 3 noches en abril de 2024

4/10 Malo

Anyssa

No le gustó: Limpieza, servicios, condiciones de la propiedad
There was roaches in the room, it was dirty, stains on the sheets and the sink had soap residue in it. The TV worked but everything was backwards and had a blue tint to it.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Pauletta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The ladies at the front desk were nice, friendly and it was a joy checking in.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Karl

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed bugs, cigarette burns all over my room, my sheets were a yellow tint from the cigarette smoke. I asked for a new room and had all the same problems
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michael

Se hospedó 2 noches en febrero de 2024

4/10 Malo

robert

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Mary, N Olmsted

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Elizabeth

Didn’t have coffee maker in the room
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Teska

Le gustó: Servicio y personal
There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Geoffrey

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Its was a relaxing trip.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Rebekah

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Chris

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
THEY HAVE BED BUGS. I STAYED 15 MINUTES FOUND 3 BED BUGS! The hotel will refuse to give a refund as well!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 18 dic. 2023
I'm sorry, the room has been checked by exterminator and there were no findings.

6/10 Aceptable

kathy

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 18 dic. 2023
Thank you

10/10 Excelente

Taylor

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Adrean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Venisa

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
The was dirty
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

fredia

Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Me

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I don’t think the room had been cleaned since they opened the establishment. There were drink spills all over the walls, shower head was corroded and there were roaches under the microwave. The beds were washed and cleaned but had cigarette burns and some stains. It was a lot quieter then expected but very sketchy area. A lot of people living there.. The younger lady with dark makeup needs an attitude adjustment but the older lady in the morning was extremely nice. If you have an alternative, use it.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Levetris

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
It definitely could have been better
U can’t take a bath because their was no stopper. Had to get a different room. I got a king size suite and in the picture I thought it came with a jacuzzi. It doesn’t. Half of the cable channels don’t work and I heard kids running up and down the hallway all day
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, efficient.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Joseph

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Richard

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The lobby looked really nice. The receptionist was nice. The first room was "non-smoking" but smelled like an ashtray. The nice receptionist offered a different but it smelled like weed. We tried a 3rd room and it smelled like a slightly cleaner ashtray. We checked out immediately.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Monica

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ants, roaches, smelled like cigarettes. No coffee for room. Lights flickering, tv sound was out of sink on all channels, patched walls not painted. DUMP!
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the best hotel room I have ever stayed at in my life. Everything at this location is immaculate. My wife and I only stayed one night but I will never forget how wonderful the staff and facility were. Everyone I encountered was so kind and professional. The room itself was undersold by its pictures online. When we entered the room my wife and I were speechless. The room was everything we ever could have hoped for and more. Everything was clean and well maintained. The television was crystal clear and the bed was one of the most comfortable I have ever slept on. Thank you Gateway for your legendary hospitality. I can’t wait to travel again so that I can plan a pit stop at my new favorite hotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 18 sept. 2023
Thank you so much for your kind words! We will be looking forward to your return.

2/10 Terrible

Benjamin

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Needs to be cleaned and remodeled
You get what you pay for, I was not expecting luxury for $77, but I was still very disappointed in the cleanliness and appearance of the room. Very old looking and not properly cleaning conditions. Didn’t stay the night.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Kelly

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Craig, Plant City

No le gustó: Servicio y personal y condiciones de la propiedad
Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Pat

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Lady at desk very nice, carpet nasty, mirror dirty, felt unclean.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Tahithia

No le gustó: Limpieza
it was a nice hotel..could use a few upgrades but they were nice ,friendly and helpful. I would stay again :)
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Tina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023

4/10 Malo

Terry

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Randolph

Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y comodidad de las habitaciones
Not so good. Walked in and it smells like mold. Carpet is semi wet/sticky feeling. The have holes on there walls not patched.
Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Amanda

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Sonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly staff and room was very nice.
Se hospedó 2 noches en mayo de 2023
Respuesta de Mgt, el 1 jun. 2023
Thank you for your kind response.

8/10 Bueno

Leslie

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was great for the price
Se hospedó 1 noche en mayo de 2023
Respuesta de Mgt, el 1 jun. 2023
Thanks so much!

8/10 Bueno

Dawn

Se hospedó 1 noche en mayo de 2023
Respuesta de Mgt, el 1 jun. 2023
Thank you!

10/10 Excelente

Crystal

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

noelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Mgt, el 1 jun. 2023
Thank you

2/10 Terrible

Sierra

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Sherry

Se hospedó 1 noche en abril de 2023

4/10 Malo

Maria

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
You ask for towels and wash rags and they wouldn't let you have them we slept all day and need some and wouldn't let us have any there was 4 of us
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Antolin

Se hospedó 4 noches en abril de 2023