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Opiniones de Best Western Airport Inn & Suites Cleveland

2.5 out of 5
Best Western Airport Inn & Suites Cleveland
16501 Snow Rd, Brook Park, OH

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 365 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 291 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 136 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 97 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 113 de 1002 opiniones" "

7.4/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

MINERVA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello MINERVA,We're thrilled to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.

10/10 Excelente

JUAN ANTONIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen lugar para quedarse cerca del aeropuerto
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello JUAN ANTONIO,Nos complace saber que disfrutó de su estancia cerca del aeropuerto. Esperamos que haya tenido un viaje cómodo y conveniente durante su tiempo con nosotros. Agradecemos sus amables comentarios y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excelente

Maura

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Me gustó muchísimo todo muy limpio supero mis expectativas
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello Maura,Nos complace saber que disfrutó de su estancia con nosotros y que superamos sus expectativas en términos de limpieza. Sus comentarios son muy apreciados y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excelente

Axel

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Axel,We are happy to hear that you had a wonderful stay with us. Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excelente

Yadira, Caguas

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio al cliente fue excelente. Los desayunos buenos, el servicio de bebidas frias, calientes y frutas 24/7 excelente. La limpieza en áreas comunes limpia, mi única queja es que solicitamos limpieza de habitación y no la realizaron. Por lo demás, excelente me volveria a quedar
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Yadira,Agradecemos su amable comentario sobre nuestro excelente servicio al cliente y desayunos. Nos complace saber que disfrutó de nuestras opciones de bebidas y frutas disponibles las 24 horas. Sin embargo, lamentamos escuchar que no se realizó la limpieza de su habitación a pesar de su solicitud. Apreciamos su feedback y tomaremos medidas para mejorar nuestro servicio de limpieza. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia aún mejor.

10/10 Excelente

Nathanael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its excelent for the price!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 2 nov. 2023
Hello Nathanael,Thank you for choosing our hotel and for sharing your positive feedback! We are glad to hear that you found our hotel excellent in terms of value for money. We strive to offer exceptional experiences to all our guests, and it's always rewarding to know that we succeeded. We hope to welcome you back soon for another great stay!

10/10 Excelente

RAUL EDUARDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un lugar muy práctico para hospedarse En Cleveland
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 8 ago. 2023
Hello RAUL EDUARDO,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We appreciate you taking the time to share your experience.

10/10 Excelente

pedro

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 8 ago. 2023
Hello pedro,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excelente

Lydia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Respuesta de Manager, el 13 ene. 2023
Hello Lydia,Thank you for taking the time to share your comments regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Excelente

Saul

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Justo lo que esperan, excelente servicio y limpieza
Respuesta de Manager, el 13 ene. 2023
Hello Saul,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Bueno

Dagmaris

Respuesta de Manager, el 7 nov. 2023
Hello Dagmaris,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear that you enjoyed your overall experience at our hotel. If there is anything else we can assist you with, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excelente

Logan, San Carlos

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Me encanto, y la atención al cliente simplemente perfecta
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

LUIS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio y limpieza
Se hospedó 8 noches en noviembre de 2021

2/10 Terrible

Douglas

Viaje de negocios
No le gustó: Servicio y personal y servicios
el personal nos dio un trato pésimo, mala atención al cliente.
Se hospedó 4 noches en noviembre de 2021

6/10 Aceptable

Carielis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
La localización n es buena, cerca del aeropuerto. Exteriores bien. Desayuno bueno. Deben actualizar las habitaciones. Alfombras viejas y sucias. Sábanas y toallas muy viejas. El baño bien. La atención de los empleados fue buena.
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La recepción
El acceso a la recepción es incomodo los dos parqueos que largo de esta y no hay donde dejar la valijas cerca, el internet se desconecta muy frecuentemente
Se hospedó 2 noches en septiembre de 2021

2/10 Terrible

Antonio

Malo
Muy malo, aunque sea económico el precio no vale lo que cuesta...
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Wifi muy pobre
Se hospedó 3 noches en julio de 2021
Respuesta de Management, el 21 jul. 2021
Sometimes due to the weather we have poor service in the area, we do apologize if this caused any confusion for you.

10/10 Excelente

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de Management, el 7 jul. 2021
Thank you so much for taking time to rate us, we do appreciate you choosing Best Western and we hope to see you again.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2021

10/10 Excelente

CHRISTIAN, México city

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel cómodo cerca del aeropuerto las habitaciones están muy limpias me tocó una habitación sin ventana a la calle pero bueno en general
Se hospedó 1 noche en diciembre de 2018
Respuesta de Vern, el 17 dic. 2018
Thank you for your comments. Please come back again and see us!

10/10 Excelente

Loretta

Close to airport and room was very clean
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Kayleigh

Le gustó: Servicio y personal
I would stay again
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Friederick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy place to get to/from airport. Great location and stay.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 25 may. 2024
Hello Friederick,We're delighted to hear you found our hotel conveniently located with a great stay. We appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 Bueno

MANJARI

Viaje familiar
No le gustó: Servicios
We wanted a short stay around the airport which was clean, budget-friendly, had a good breakfast and this satisfied all our requirements. Would stay here again
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 25 may. 2024
Hello MANJARI,We are pleased to hear that our hotel met your expectations for a clean, budget-friendly stay with a good breakfast. We appreciate your positive feedback and look forward to welcoming you back in the future.

2/10 Terrible

Diana

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sucks ass
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 24 may. 2024
Hello Diana, We're sorry to hear about your experience. Your feedback is valuable as it helps us improve our services for future guests with similar concerns. We recommend reaching out to our management team directly to address any specific issues you encountered during your stay.

10/10 Excelente

Scotty

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
construction and parking was a little goofy but all staff was very accommodating!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Scotty,We appreciate your feedback and are glad to hear that our staff provided excellent service during your stay. Your comments regarding construction and parking will be shared with our team for review. Thank you for choosing our hotel for your visit.

6/10 Aceptable

Stephen

.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello Stephen, We appreciate your feedback and regret to hear about your experience. Guest satisfaction is a top priority for us, so we will address your concerns with our team for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Malo

coleen

Viaje familiar
No le gustó: Limpieza
Location was good and hotel had a shuttle and breakfast. The housekeeping was only done on demand, no beds made and no garbage removed after a 3 day stay.
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 22 may. 2024
Hello coleen, We appreciate your feedback and are glad you found our location convenient with shuttle service and breakfast available. We apologize for any inconvenience regarding our housekeeping services and will share your comments with our team for further improvement. Thank you for sharing your experience with us.

6/10 Aceptable

Jo Lynn

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
I left too early to try the included breakfast. I was pleased to see fruit available all day. The room was very dusty and one pillow did not have a pillowcase.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 21 may. 2024
Hello Jo Lynn, We appreciate your feedback on the availability of fruit throughout the day. Should you encounter any concerns during your stay, please reach out to the front desk for prompt assistance.

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We love’s the pool with the slide, and the we loved the room.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 19 may. 2024
Hello Jason,We are delighted to hear that you enjoyed our pool with the slide and your room during your stay. Your feedback is greatly appreciated as we strive to provide a memorable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excelente

Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Questionable area
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 15 may. 2024
Hello Pamela, We appreciate your feedback and take all guest comments seriously. Should you have any concerns about the area surrounding our hotel, we recommend reaching out to the local authorities for support and guidance. Your safety and well-being are our top priorities.

10/10 Excelente

Sue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exceptionally clean and the airport shuttle is THE best!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello Sue,We are delighted to hear that you found our hotel exceptionally clean and enjoyed our airport shuttle service. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future.

8/10 Bueno

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 14 may. 2024
Hello robert, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Bueno

Michelle

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Flew in late to CLE airport and chose this hotel close by in case rental car agency was closed upon arrival. They offer a courtesy airport shuttle. We didn't need it after all but it's a nice benefit. The exterior of the building was in the process of being painted so they must be making some improvements. Room was clean but in desperate need of updates. Opted for 2 queen beds. Mattresses were very firm, squeaky and uncomfortable. The bathroom had an extra long vanity, a definite plus! Bathtub/shower combo could use updating and shower pressure was horrible! So bad I had to rinse my hair on my knees under the bathtub faucet! Their free hot breakfast was very good. They offered scrambled eggs, sausage links/patties and sausage gravy over biscuits among other items. Flavored creamer for my coffee was appreciated. Bob Evans and another family restaurant were just across the street if you would prefer breakfast elsewhere. All-in-all, it needs some updates but it wasn't bad for the brief overnight stay for only $152 including fees.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 13 may. 2024
Hello Michelle, Thank you for sharing your detailed review of your stay with us. We're glad you found our courtesy airport shuttle to be a convenient amenity and enjoyed our complimentary breakfast offerings. Your feedback regarding the room condition and shower pressure will be considered for future improvements. We appreciate your understanding as we work on updating our facilities. We hope to welcome you back again in the future.

6/10 Aceptable

Douglass S

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 11 may. 2024
Hello Douglass S,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and look forward to welcoming you back in the future.

10/10 Excelente

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient with airport shuttle service; friendly staff, clean facilities.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Glenn,We are delighted to hear that you found our airport shuttle service convenient and our staff friendly. It's great to know that you also appreciated our clean facilities during your stay. If you have any more feedback or suggestions, we would love to hear from you.

8/10 Bueno

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Richard,We are delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon for another wonderful experience at our hotel!

4/10 Malo

Stacey

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I feel like a best western like some other common chains is either a hit or miss. Unfortunately this one was a miss. Building was under construction I guess. Plastic on windows and doors. I almost wondered if it was even up and running when we pulled in. Check in attendant was very pleasant. That was prob the only plus. Room was ok at best. Again, very outdated, furniture broke and lamps hanging on by a thread. Refrigerator was rusty on the outside and dented. Dressers had seen better days. And there was a hole in the ceiling in the shower. Just overall not the best condition. Maybe they should close it totally for some renovations. Funny tho how when you walked in the lobby it was a little better with glass like tile around the area and elevator. Looks like they spent money there but lacked updating or even fixing anything in the rooms. The hallways and rooms also had a bad smell. Like a musty “shut in” smell. Obviously we won’t be staying here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Stacey, Thank you for sharing your feedback with us. We appreciate your kind words about the check-in attendant. We regret to learn about your disappointment with the condition of the property. We constantly strive to improve our guests' experience and take all comments constructively. Your concerns will be shared with the management team for their review. It’s unfortunate to hear that your stay did not meet expectations, and we are sorry for any inconvenience caused.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Affordable clean fine accommodations in a pinch when stranded overnight due to a canceled flight. Shuttle service and sweet driver very much appreciated
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello James,We are delighted to hear that you found our accommodations convenient during your unexpected stay. Our team takes pride in providing a comfortable and clean environment for all our guests. It's wonderful to hear that our shuttle service and driver added positively to your experience. Should your travels bring you back to the area, we look forward to welcoming you again.

4/10 Malo

Tony

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 10 may. 2024
Hello Tony, We truly value your stay and if you have any specific feedback to share, please do not hesitate to contact us. We hope to welcome you back for an improved experience in the future.

6/10 Aceptable

Larry

Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 24 may. 2024
Hello Larry, We are glad to hear you stayed with us. If there are any details you'd like to share, please feel free to reach out to us so we can address them accordingly. We hope to welcome you back again soon for an improved stay.

2/10 Terrible

Mark

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor housekeeping did not attend to room 2 out of 5 days. Front desk seemed uninterested. A bag of my dirty laundry was THOWN AWAY (approximately $200) while left on the bed. Manager and CORPORATE refused to address the issue as I couldn’t prove it. We will NEVER stay at any Best Western ever again. Very disappointing.
Se hospedó 5 noches en marzo de 2024
Respuesta de Manager, el 1 may. 2024
Hello Mark, We sincerely apologize for the inconveniences you experienced during your recent stay. Your feedback has been noted and will be shared with the appropriate departments for internal review. If you would like to further discuss your concerns, we recommend reaching out to our management team directly. Thank you for bringing this to our attention.

8/10 Bueno

Jack

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 15 may. 2024
Hello Jack, We appreciate you choosing our hotel for your stay! If you have any concerns or suggestions from your experience, please feel free to contact us directly. We hope to welcome you back soon for an even better stay!

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Diana,We are delighted to hear that you found our hotel nice during your recent stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to contact our management team.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was awesome. Good value.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Justin,We are delighted to hear that you found value in your stay with us. Your satisfaction is our priority, and we hope to welcome you back for another fantastic experience in the future.

10/10 Excelente

Norm

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was helpful, the room was clean - we were on the "back" side of the building. so there was little traffic noise. Breakfast was good.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 19 abr. 2024
Hello Norm,We're thrilled to hear you found our staff helpful and enjoyed the cleanliness of your room. It's great that you had a peaceful night on the "back" side of the building. Delighted you enjoyed the breakfast during your stay as well. Thank you for your kind feedback!

10/10 Excelente

Phillip

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is very friendly and helpful. Nice pool but needs to be a little warmer. Great Airport shuttle.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Phillip,We appreciate your kind words about our friendly staff and convenient airport shuttle service. We'll take note of your feedback about the pool temperature for future improvements. Thank you for staying with us and sharing your experience!

6/10 Aceptable

Vickie

Viaje familiar
The property itself was clean and the accommodations were OK, but the staff was rather indifferent and for the price I paid it certainly was not worth the value.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Vickie,We appreciate your feedback on our clean property and accommodations. Rest assured that we will address your concerns with our team to ensure better service. We strive to provide value to all our guests and regret any inconvenience caused.

8/10 Bueno

Johnathan

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
The property was acceptable. Poor parking layout. breakfast was the same every day. No maid service and nobody at dak to check out. Beds were uncomfortable
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 13 abr. 2024
Hello Johnathan,We appreciate you taking the time to share your feedback with us. Guest satisfaction is important, and we regret to hear about the challenges you experienced. Your comments will be shared with the relevant teams for review. We hope you will consider reaching out to our management team directly to address your concerns further.