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Opiniones de Courtyard by Marriott Cleveland Airport North

3 out of 5
Courtyard by Marriott Cleveland Airport North
24901 Country Club Blvd, North Olmsted, OH

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 202 de 400 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 124 de 400 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 400 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 400 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 400 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ivelisse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

celina, Monterrey, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Estuvo excelente. El hotel está bien ubicado, muy limpio. La gente que nos atendió fue muy amable.

8/10 Bueno

Sammantha, Ciudad de México, D.F., México

Le gustó: Limpieza y servicio y personal
Hotel para gente de negocios
El personal del hotel es muy amable y dispuesto a ayudar en todo. La comida del Bistro es deliciosa y el precio muy razonable. Me senti como en casa a pesar de estar muy lejos de mi pais. Muchas Gracias.

10/10 Excelente

Eugene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you’re flying into Cleveland and looking for an exceptional place to stay I highly recommend this Marriott. Many restaurants and shopping options in walking distance.
Se hospedó 1 noche en mayo de 2024
Respuesta de Laura, General Manager, el 20 may. 2024
Thank you for your feedback! We are delighted to hear you enjoyed your stay with us. We hope to welcome you back on a future visit!

4/10 Malo

Elizabeth, Holly Springs

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
We traveled with 2 adults and 2 kids they put us in a room next to a conference room where flight attendant hang out and right near the lobby so it was quite loud. We got in trouble for sitting in an empty room that was open and the staff was constantly complaining about the people in room (our room). Our air conditioner was making the most god awful noise and we didn’t sleep the whole night. However, most of the staff was very kind and very patient. We were a part of a wedding and as whole they let us hang on the lobby and celebrate. So long story short… stay away from empty conference rooms and room 139 and you’ll be ok.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sincerely, Laura, General Manager, el 20 may. 2024
Elizabeth, I apologize for the experience you had with us. I am investigating the issues you experienced to ensure that it is isolated. I have shared your feedback with our leadership team, who join me in apologies for our shortcomings. and to correct moving forward.

10/10 Excelente

Ralph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice facility, excellent service so far.
Se hospedó 1 noche en abril de 2024
Respuesta de Laura, General Manager, el 6 may. 2024
Thank you for your feedback!

8/10 Bueno

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No restaurant- only junk food and booze.
Se hospedó 1 noche en abril de 2024
Respuesta de Laura, General Manager, el 27 abr. 2024
Thank you for your feedback, it is greatly appreciated.

8/10 Bueno

Ronald

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Laura, General Manager, el 26 abr. 2024
Thank you for staying with us!

6/10 Aceptable

Lisa

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Although the staff was helpful and courteous especially the shuttle drivers, the hotel rooms need updated. The bathroom definitely needs to be updated, the toilet was extremely low and there was a whole in the wall where the shower hung out. Definitely felt the room was overpriced even considering all the events of that particular weekend.(04/05-04/08)
Se hospedó 3 noches en abril de 2024
Respuesta de Laura, General Manager, el 8 abr. 2024
Greetings Lisa,Thank you for your feedback. I am disappointed to hear that some elements of your stay were not up to standard. I have shared your feedback with our leadership team to ensure proper follow up. We truly hope to welcome you back on a future visit. If there is anything else I may do to personally follow up with you, please don't hesitate to let me know.

10/10 Excelente

Elliot

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had A great time at your facility.
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura, General Manager, el 8 abr. 2024
Thank you for your feedback! We are delighted to hear of your experience. We hope to welcome you back on a future visit!

6/10 Aceptable

Eric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Having to pay $4 for a coffee could be the dumbest thing I’ve ever seen in a hotel. Specially when Starbucks is cheaper and right across the street
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura, General Manager, el 27 mar. 2024
Greetings Eric,Thank you for your feedback and I am sorry to hear of your experience. We do provide coffee in your guestroom, included with your stay. I have noted your feedback to look into further.

8/10 Bueno

Christopher

Viaje en pareja
Le gustó: Servicios
Front desk worker was very nice and helpful with our questions
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura, General Manager, el 25 mar. 2024
Thank you for your feedback! We hope to welcome you back on a future visit.

8/10 Bueno

Renata

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and convenient for airport
Se hospedó 1 noche en marzo de 2024
Respuesta de Laura, General Manager, el 13 mar. 2024
Thank you for your feedback! We hope to welcome you back on a future visit!

8/10 Bueno

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did notbget the room with king and sofa bed i requested.
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura, General Manager, el 21 feb. 2024
Greetings Sandra, I am sorry to learn of your arrival experience. Thank you for your feedback, and I will work with my team to ensure this was an isolated incident. I hope to welcome you back on a future visit.

10/10 Excelente

Yvette

Viaje familiar
Nice room and near restaurants
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura, General Manager, el 18 feb. 2024
Thank you for your feedback! We are delighted to hear of your experience, and look forward to welcome you back on a future visit!

10/10 Excelente

John

Se hospedó 1 noche en febrero de 2024
Respuesta de Laura, General Manager, el 26 abr. 2024
Thank you for staying with us!

10/10 Excelente

Simple

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent rooms
Se hospedó 2 noches en febrero de 2024
Respuesta de Laura, General Manager, el 16 feb. 2024
Thank you for your feedback! We hope to welcome you on a future visit.

2/10 Terrible

Leisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Room was not cleaned. Used Toiletries on sink. Sheets were stained. Basically gross.
Se hospedó 1 noche en febrero de 2024
Respuesta de Laura, General Manager, el 15 feb. 2024
I am deeply sorry for your experience. This is not in any way indicative of our standards or level of service. If there is anything I can do to personally follow up with you, please don't hesitate to contact me at the property.

10/10 Excelente

James, Jefferson

Se hospedó 1 noche en enero de 2024
Respuesta de Laura, General Manager, el 26 abr. 2024
Thank you for staying with us!

10/10 Excelente

Patrick

Se hospedó 1 noche en enero de 2024
Respuesta de Laura, GM, el 25 ene. 2024
Thank you for your feedback, we are delighted to hear of your experience!

10/10 Excelente

denise, orinda

Se hospedó 1 noche en enero de 2024
Respuesta de Laura, General Manager, el 8 ene. 2024
Thank you for your feedback!

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always stay at the Courtyard while in Cleveland Oh
Se hospedó 1 noche en enero de 2024
Respuesta de Laura, General Manager, el 8 ene. 2024
Thank you for your feedback! We appreciate your business and hope to see you again on a future visit!

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved it! Staff went above and beyond, great location, comfy touches (the cocoa bar!) No wonder it's the first choice for folks working for the airlines. First class option for staying in Cleveland!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Laura, General Manager, el 23 dic. 2023
Thank you for your feedback! Sharing this with our teams will be quite special. We're delighted you enjoyed your stay with us and hope to welcome you back on a future visit!

10/10 Excelente

Emerson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel with great staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Laura, General Manager, el 23 dic. 2023
Thank you for your feedback!

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was fantastic! The amount of space was beyond anything I expected. The room decor was very attractive. Super clean space! The pullout loveseat fabric was torn however, and it's mattress was not too comfortable to sleep on. The separate bedroom was also appreciated. It's mattress was excellent. Slight disappointment that the pool was not open. I would stay again and recommend without hesitation.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Laura, General Manager, el 13 nov. 2023
Judith,Thank you for your feedback and thoughtful review. It means so much to us. My team and I are delighted to learn of your experience. I hope to welcome you back on a future visit.

8/10 Bueno

Edda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Laura, General Manager, el 23 dic. 2023
Thank you for your feedback!

10/10 Excelente

Jill

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Laura, General Manager, el 1 nov. 2023
Thank you for your feedback!

8/10 Bueno

Jessica

Viaje de negocios
It’s your average courtyard, no surprises
Se hospedó 1 noche en octubre de 2023
Respuesta de Laura, General Manager, el 26 oct. 2023
Thank you for your feedback and for staying with us!

10/10 Excelente

Sri Chakradhar

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good property
Se hospedó 1 noche en octubre de 2023
Respuesta de Laura, General Manager, el 26 oct. 2023
Appreciate your feedback! Hope to welcome you back on a future visit!

6/10 Aceptable

Devon

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Kennethia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We checked in 9/23/23. The manger knew the way meet were looking we had a long flight and provided us with not great customer service but allowed us to check in early. I was so pleased with his service I informed him you really have great customer service and customers like me really appreciate you. Thank you to the entire Marriott staff!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, General Manager, el 25 sept. 2023
Greetings,Thank you for your feedback, we're delighted to hear of your experience. We hope to welcome you back on a future visit.

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was awesome!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, General Manager, el 24 sept. 2023
Greetings, thank you for staying with us and for your feedback! We're delighted to hear of your experience. Hopefully we can welcome you back on a future visit.

8/10 Bueno

Shari

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect for a night's stay. Welcoming and very roomy.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, General Manager, el 19 sept. 2023
Greetings!Thank you for your feedback, we're delighted to hear of your experience. Hope to welcome you back on a future visit.Sincerely,

6/10 Aceptable

Heidi

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Shuttle
Confusion regarding shuttle service, though we stayed there because they said they had it otherwise could of just stayed someplace else for less. Was disappointed when we found out they have it 24 hours though was not told that at check in, were they made it that we would not be able to use it
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, General Manager, el 18 sept. 2023
Greetings, thank you for your feedback! I am disappointed to learn of your experience. I will share with my team to ensure this was an isolated incident. We hope to welcome you back on a future visit.All my best,

8/10 Bueno

Joanne

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Convenient and clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de Laura, General Manager, el 10 sept. 2023
Thank you! We're glad you enjoyed your visit with us.

8/10 Bueno

Ithica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like that property was well lite which made it feel very safe for me and my wife
Se hospedó 2 noches en agosto de 2023
Respuesta de Laura, General Manager, el 15 ago. 2023
Thank you for your feedback, delighted to hear of your experience. Hope to welcome you back on a future visit!

6/10 Aceptable

Charlotte

Viaje familiar
Le gustó: Servicio y personal
The staff was really friendly. The pool in the hot tub are nice. The room was clean. The mattress on the bed was terrible. Even more terrible was to pull out bed. Pull out bed was like sleeping on metal railing. If you're going to advertise having pull out beds then make them mattress actually sleepable.
Se hospedó 2 noches en agosto de 2023
Respuesta de Laura, General Manager, el 11 ago. 2023
Thank you for your feedback, I apologize for the discomfort you experienced with our beds. I will immediately investigate and follow up.

8/10 Bueno

Thomas, Akron

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and the staff was friendly and professional. I had a late check in so I didn't see much of the property nor take advantage of the amenities. I did notice that Courtyard didn't have much of a courtyard or patio. All in all, I'd stay here again without hesitation.
Se hospedó 1 noche en julio de 2023
Respuesta de Laura, General Manager, el 11 ago. 2023
Thank you for your feedback, we hope to welcome you back on a future visit!

10/10 Excelente

Dale

Le gustó: Servicio y personal y condiciones de la propiedad
Nice place
Se hospedó 1 noche en julio de 2023
Respuesta de Laura, General Manager, el 17 jul. 2023
Thank you for your feedback! We are delighted to hear you enjoyed your stay with us, Hope to welcome you back on a future visit.

10/10 Excelente

Dalina

Se hospedó 1 noche en junio de 2023
Respuesta de Laura, General Manager, el 29 jun. 2023
Thank you for your feedback! We are delighted to hear of your experience. Hope to welcome you on a future visit.

4/10 Malo

Nathaniel

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
Smelled funny in hallway and our room smelled like wet dog.
Se hospedó 1 noche en junio de 2023
Respuesta de Laura, General Manager, el 22 jun. 2023
Greetings Nathaniel - Thank you for your feedback, I share in your disappointment. My apologies for your overall experience. We hope to welcome you on a future visit, and ensure your stay is a much more memorable experience.

10/10 Excelente

Angela

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and quiet
Se hospedó 7 noches en junio de 2023
Respuesta de Laura, General Manager, el 13 jun. 2023
Thank you for staying with us!

8/10 Bueno

Robin

Se hospedó 3 noches en junio de 2023
Respuesta de Laura, General Manager, el 13 jun. 2023
Thank you for your feedback and for your stay with us!

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Laura, General Manager, el 18 may. 2023
Thank you for your feedback!

4/10 Malo

Richard

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Laura, General Manager, el 13 jun. 2023
Thank you for your feedback!

10/10 Excelente

colby

Se hospedó 1 noche en abril de 2023
Respuesta de Laura, General Manager, el 18 may. 2023
Thank you!

10/10 Excelente

Scott

Se hospedó 1 noche en abril de 2023
Respuesta de Laura, General Manager, el 18 may. 2023
Thank you!

8/10 Bueno

Jessica

Se hospedó 1 noche en abril de 2023
Respuesta de Laura, General Manager, el 18 may. 2023
Thank you!

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient
Only hotel with 24 hour shuttle that I found. Our flight got in after midnight. Very accommodating staff.
Se hospedó 1 noche en marzo de 2023
Respuesta de Laura, General Manager, el 18 may. 2023
Thank you for your feedback, we're delighted to hear of your experience. Hope to welcome you back on a future visit!

10/10 Excelente

ryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice pool area.
Se hospedó 1 noche en marzo de 2023
Respuesta de Laura, General Manager, el 31 mar. 2023
Thank you for your feedback!