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Opiniones de Embassy Suites by Hilton Cleveland Beachwood

3.5 out of 5
Embassy Suites by Hilton Cleveland Beachwood
3775 Park East Dr, Beachwood, OH

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 341 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 215 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 145 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 140 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 159 de 1000 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Januario

Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Management, el 24 ene. 2024
Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

10/10 Excelente

Sarai

Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Management, el 9 ago. 2022
Thank you for staying with us .Please come back and visit again in the not so distant future.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Facilidades excelentes.
Se hospedó 1 noche en julio de 2022
Respuesta de Hotel Management, el 14 jul. 2022
Gracias

2/10 Terrible

Nelson

Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Richard

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is a Hilton property in Beachwood Ohio, which would allow you to think this is a quality property under the Hilton brand. This property is in terrible condition. They made me change rooms after what was supposed to be a leak. The next room was dirty and run down. So I asked for another room and the room I got was just as bad. The tub was discolored and dirty. The sheets had stains on them. I literally slept with my clothes on… it was so disgusting I ended up checking out shortly after 6am, much different than the comfortable sleep till check out time. I’d never suggest anyone stay there even though the Beachwood community is a nice affluent suburb of Cleveland with lots of good restaurants and shopping.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Chanel

No le gustó: Servicio y personal y condiciones de la propiedad
Horrible customer service. They gave me a room with the ceiling leaking
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

ashok

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Stewart

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
That hotel owes me over one hundred and twenty eight dollars and I still haven't received my refund. I was told my numerous different people that I would get my refund in 5-10 business days and it's been over a month now!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kayla

Viaje en pareja
The room was not clean , so I did my own disinfecting and cleaning. The bathrooms definitely need an upgrade and the plumbing system needs some work. Overall I had a good stay.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Carol

Le gustó: Limpieza y servicio y personal
The printers did not work and the staff could not print something out for me, even if emailed to them.They all appeared to be out of ink.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management, el 9 may. 2024
Thank you for your feedback. We apologize for the issue regarding the printers. Your comments will be shared with our maintenance and staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 Excelente

Thom

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Good breakfast convenient to the office.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management, el 9 may. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

4/10 Malo

Lamar

No le gustó: Limpieza y condiciones de la propiedad
Property is outdated Walls are damaged Mattress is worn out Furniture is old & worn out Sofa is old with stains Not what I expected from Hilton & the price I paid….
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

cholemari

Viaje familiar
No le gustó: Servicios
The room , the furniture were dirty and the noise of the water constantly was annoying. We have stayed at Embassy suites before, and the standard and the quality has gotten worse
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jill

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicios
This was a large hotel with amenities like a pool and restaurant/bar that we didn't use on this trip. We chose it primarily due to its location near where we needed to be for doctor appointments. The rooms/bathroom appeared older, but it was fine for our needs. We did enjoy the complimentary breakfast.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Management, el 15 abr. 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Bueno

Alisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice property. Good food.
Se hospedó 1 noche en abril de 2024
Respuesta de Management, el 15 abr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

Kimberly

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty sheets on Bed and pull out couch. Left over toiletries bottles and used soap in bathroom. Dirty tub. Pool never opened. Limited breakfast options on 1 day of my trip.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 3 abr. 2024
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us the opportunity to exceed your expectations.

2/10 Terrible

Chanel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lobby was decent. My room was nasty, stains on the floors, walls dirty, under the couch bed was disgusting looked like it was never vaccumed. It smelt like mold in the room very unpleasant. The mini fridge/ freezer needed to be defrosted. It was so much wrong with the room. I called to complain but the lady at the front desk barely spoke English. We I expressed my concern I was told the were to booked to give me an another room. I was told to speak to a manager in the morning. I ended up stayed because I came to far to go home and I didn’t have enough for another room nearby for my family and I. When we went to the pool it was very warm in the closed space. Inside the pool the water clearly wasn’t not cleaned it was yellowish/green, the cleaning vents weren’t working. Hair was everywhere in the pool. I was over it at this point when I checked out the next day around 9 am. I turned my keys into the front desk and filed a complaint for a refund upon leaving I was told by the manager, that she had to speak to her manager but she’ll write a note for me to be contacted and call Expedia for a refund since that’s whom I booked through long story short. I’ll never return and it has changed so much from when I went 5 years ago. I’m still want on my refund I’m being spun into circles for my money back. Go at your own risk!
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 26 mar. 2024
Dear Chanel,Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay.

4/10 Malo

Ruby

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
The room was in terrible condition. I can’t believe how this use to be a beautiful and comfortable place to stay. My bed at home is better and the room furniture was outdated and just unpleasant for the most part. I wanted to ask for my money back.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 25 mar. 2024
Dear Ruby,Thank you for your review. Cleanliness is an important standard of service at Embassy Suites. Please accept our sincerest apology for not meeting your or our expectations during your visit. Your feedback has been shared with our team to prevent this from happening again in the future. We appreciate your business and hope to see you again!

2/10 Terrible

Joseph

No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 19 mar. 2024
Dear Joseph,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 Terrible

Matthew

No le gustó: Limpieza y condiciones de la propiedad
Extremely dirty, both inside room and in common areas.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 18 mar. 2024
Thank you for your feedback on your recent stay with us. We understand you were unhappy with the cleanliness of your room and common areas, and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again!

8/10 Bueno

Pat

Viaje en pareja
Staff was friendly and very accommodating from the front desk to the bar and restaurant. They made the stay great On the other hand the common amenities were not so great. Ice maker was not in designated spot. Food service closed too early Room had a very dusty air return Not the standard expected from this hotel brand
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 15 mar. 2024
Dear Pat, Thank you for your review! We are so pleased our staff was very accommodating and made your stay great! Additionally, allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Come back and see us again soon!

6/10 Aceptable

Christa Maria

Viaje familiar
No le gustó: Servicio y personal y servicios
The breakfast was very tasty.
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 12 mar. 2024
Dear Christa,Thank you for your positive comments regarding our breakfast! We look forward to welcoming you back soon!

10/10 Excelente

Kristen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and quiet! Complimentary drinks! Can’t beat it!
Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 8 mar. 2024
Thank you for your positive comments! We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Bueno

Camille

Viaje en grupo
Le gustó: Limpieza
The water fountain
Se hospedó 4 noches en diciembre de 2023
Respuesta de Management, el 6 mar. 2024
Thank you for the review! We look forward to seeing you again soon!

8/10 Bueno

Tara

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It was fine, staff was pleasant. Spacious room/ furniture but a bit outdated and old. Sheets super scratchy. Coffee in the room was not very good. Definitely need a car to get around
Se hospedó 2 noches en marzo de 2024
Respuesta de Management, el 5 mar. 2024
Thank you for your review. Our location is definitely one of the things we are proud of. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We truly appreciate your business and thank you for staying with us. See you again soon!

10/10 Excelente

Deborah

Se hospedó 1 noche en marzo de 2024
Respuesta de Management, el 25 mar. 2024
Dear Deborah,Thank you for staying at Embassy Suites. We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!

10/10 Excelente

Deborah

Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 28 feb. 2024
Dear Deborah,Thank you for staying at Embassy Suites Beachwood. We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!

6/10 Aceptable

Scott

Viaje en grupo
Le gustó: Comodidad de las habitaciones
Breakfast made my stay
The check in process was smooth but they did give a room key card that did not unlock my door (a little inconvenient). Our room was clean (not updated) but missing essentials (coffe cups, coffee, creamer- there was sugar and decaf in room). I was told i had to come down to front desk and stock my own room because they couldnt leave the front desk. The shower was dingy and the shower head was not cleaned. The toilet paper holder was broken so the toilet paper was just sitting on back of toilet. The light in the kitchenette kept flickering then finally later that night went out. There were a ton of kids staying in hotel that night without their parents watching them, so they were running through the halls screaming. The free cocktails were a nice touch but the snacks that were served were terrible. There was tortilla chips with cold cheese sauce and salsa. There was some vegetables with ranch, but they were not refreshed and gone within the first 45 mins. Also there wasnt enough dishes/paper plates for us to put the snacks on, so we had to ask bartender. The older gentleman working at the bar Saturday night was amazing and such a nice guy! The girl working beside him, was not very nice and seemed extremely stressed with amount of people at the bar. The crew that was making and serving breakfast Sunday morning was incredible. They were very focused on making guests feel welcome and happy. I will probably not be staying at this location again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Scott,Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less-than-stellar service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. Additionally, our property will be undergoing a renovation this year. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Embassy experience! Thank you again for taking the time to share your comments.

10/10 Excelente

Sheniece

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
we love it the are very welcoming to the kids as long as your kids are respectful
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Sheniece,Thank you for staying at Embassy Suites! We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 Malo

Erika

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 27 feb. 2024
Dear Erika,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. Please reach out directly to the hotel if you would like to discuss your stay further. 216-765-8066

6/10 Aceptable

Willie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
The room was cold. The repairman came up and tried to fix it but it remained cold
Se hospedó 4 noches en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Willie,Thank you for your feedback. We apologize for the issue regarding the heat in your room. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

8/10 Bueno

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Kathleen,Thank you for staying at Embassy Suites. Thank you for your review and we wish to welcome you back to the hotel soon!

4/10 Malo

Bettina L

I was big happy at all
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Bettina, Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top-notch service. We hope you return in the future and allow us to exceed your expectations.

2/10 Terrible

Josh

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was closed, gym was closed. No hot water for 24 hours
Se hospedó 4 noches en febrero de 2024
Respuesta de Management, el 26 feb. 2024
Dear Josh,Thank you for your comments. Your opinion and satisfaction are very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 22 feb. 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excelente

HERLESHA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe and quiet
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Dear Herlesha,Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

8/10 Bueno

Marlaina

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 20 feb. 2024
Dear Marlaina, Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

6/10 Aceptable

Myra

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel & rooms are spacious. The hotel needs to be updated, it’s stuck in the 90’s. The furniture and beds look old, rusty fixtures in some areas, elevator was very slow. The area itself is nice but time for some major renovations.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Hi Myra,Thank you for staying with us and for your review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

2/10 Terrible

Raleighsha

Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Dear Raleighsha,Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 Terrible

Rolan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was cold and poor cleaning and room is outdated
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Dear Rolan, Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

8/10 Bueno

Charles

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The furniture was a little dated. There was a coffee pot and coffee, tea. But no cups to drink it in. The staff found me a few. Not a bad place to stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Dear Charles,Thank you for staying with us and for your review and comments! We are moving towards a property renovation and would like to welcome you back! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

2/10 Terrible

Margaret

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
When I first arrived there were literally 4 people (Employees) of which 3 were Front Desk Workers and not one greeted me and it literally took over 10 Minutes before anyone said anything to me or asked why I was standing in front of them on a line that was only one person on it and that one person was ME! They kept talking about whatever they were discussing. That's a NO NO! One person should have immediately indicated we will help you momentarily at least. When they decided to help me I went to the first room they sent me to and there was a dirty washcloth hanging up like it had been straightened out to look Fresh. Went back to the front desk and asked for a different room and that room was Musty from MILDEW SMELL didn't have to inspect already knew this was not going to work out. The young lady who assisted me upon returning to the front desk was pleasant & accommodating in this instance and I went to the 3rd room. At this point, it did have clean washcloths and towels and didn't smell bad so I settled. (LOL) However, after going out and coming back and settling in OMG. They need to fire some of their Cleaning Staff for sure because they are not doing their jobs or they are not paying their staff enough to rightly do the job. The Vents are Horrendous Hair left behind, I had to clean up more than usual since I always do. I understand it is an older hotel it still looks great a lil dated and needs a little TLC. The Cleaning Staff that's slacking needs to be found and fired!
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Dear Margaret,Thank you for taking the time to share the details of your recent experience. I will advise our departments of the issues you experienced. Please reach out directly if you have any additional concerns.

10/10 Excelente

DOROTHY

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
GREAT PROPERTY AND STAFF
Se hospedó 1 noche en febrero de 2024
Respuesta de Management, el 19 feb. 2024
Dear Dorothy,Thank you for staying with us and for your positive review! I will be sure to share this with our team, and we look forward to welcoming you back in the future!

8/10 Bueno

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room and stay was nice but the pool and fitness room was out of order. They should update that on the website
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Tanya

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
The pool was closed for maintenance and we were not informed until check in. The pool had closed for a while so there was no reason why it wouldnt be posted at least on the website. I booked this hotel because of their indoor pool and I was very disappointed that my children could not swim. It would have been too inconvenient to change our accomodations so we stayed but I was not happy at all.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Alzada

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024