Dear Thaily, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are pleased to read that you find our location convenient and of great value. We strive to offer our guests a comfortable and budget-friendly stay, and we're glad to have to meet those expectations. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. We're glad to know you had a pleasant time with us, but we regret our grab-and-go breakfast was not to your liking. We will share your feedback with our Brand Leaders so that they can use it while planning the new offerings. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management

Dear Terry, We are delighted that Extended Stay America met your expectations and provided what you were looking for during your stay! Your satisfaction is our priority, and we are grateful for your feedback. We look forward to welcoming you back soon!Sincerely,Hotel Management

Hello Brittany,I am sorry to see that your survey score is so low regarding your stay with us. If there were any issues with your stay, I wish you would have come to see me so that I could address the issue and make your stay a more pleasant one. We want all of our guest to feel comfortable when staying with us here at the Extended Stay Beachwood and hope that you will give us another chance in the future to regain your trust. Sincerely,Max Baire GM

Dear Chris, Thank you for the review. We sincerely apologize for the discomfort and concerns you experienced during your stay. Your safety and security are paramount; we regret that you did not feel safe. We take reports of inappropriate behavior seriously and will address them promptly with our staff. Additionally, we apologize for the condition of your room and any inconvenience caused by unwanted intrusions. Please know that we are taking immediate steps to rectify these issues. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Sincerely,Hotel Management

Dear Robert, Thank you for choosing to stay with us. We sincerely apologize for the unpleasant odor and cleanliness concerns you encountered during your visit. This does not reflect the high standards we aim to uphold for our guests. Your feedback has been shared with our housekeeping team to ensure thorough cleaning and to maintain a fresh and clean environment throughout the property. Please accept our sincere apologies for this oversight. Additionally, we appreciate your feedback regarding the room's appearance and are being taken into consideration to rectify these shortcomings. We understand your disappointment and frustration and are committed to making necessary improvements. We hope to make it up to you during your future visit. Safe travels!Sincerely,Hotel Management

Dear George, Thank you for choosing Extended Stay America. We're delighted that you found our location perfect for watching the eclipse! Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Thomas, We are truly sorry to hear about the issues you encountered during your stay. The presence of smoke odors, chipped paint, and unattended trash in the hallways is unacceptable and not reflective of the high standards we strive to maintain. Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We take your feedback seriously and will immediately address these issues and improve our facilities. Your satisfaction is of utmost importance to us, and we appreciate you bringing these concerns to our attention. We would appreciate it if you would give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Charlene, Thank you for your feedback regarding your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Andrew, We appreciate your feedback and apologize for any disturbance you experienced. Please be assured that we take such matters seriously and will work to maintain a peaceful environment. Your comfort is important to us, and we appreciate your understanding. We hope this isolated incident does not deter you from considering us for your future stays.Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Cleveland - Westlake takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Dear Joshua, Thank you for being our guest. It is good to know you had a satisfactory stay and were pleased with the services of one of our team members. However, we apologize for the interruption from our staff, which disturbed your time in the room. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. Thank you for your feedback, and we hope we have a future opportunity to provide a seamless experience. Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Dear Mark, Thank you for your feedback. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Mykal, We sincerely apologize for the numerous challenges you faced during your recent stay. It's deeply concerning to hear about the long lines upon arrival, the unpleasant odor in your room, and issues with the key card. Additionally, the lack of overnight staff and the disrespectful behavior you encountered from our team members are entirely unacceptable. We take your feedback seriously and will address these issues internally to prevent recurrence. Your experience needs to reflect the high standards of service we aim to provide. We understand your disappointment and regret any inconvenience caused. We hope to regain your trust in the future.Sincerely,Hotel management

Dear Lorie, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean accommodations and convenient location. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Shelly, We sincerely apologize for the disappointing experience during your stay. It's disheartening to learn about the oversight with the cleanliness and maintenance issues. We also take concerns about noise and odors seriously and will work to enhance our monitoring and security measures. We understand your frustration, and we apologize for any inconvenience caused. Your comments will guide us in making improvements, and we hope you reconsider giving us another opportunity to provide a more seamless experience in the future.Sincerely,Hotel Management

Dear Chanida, Thank you for this outstanding review. We are glad that everything went well during your stay and that you had a positive overall experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Dear Kayley, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Christal, Thank you for taking the time to comment on your recent visit. We are disappointed that room cleanliness didn't meet our usual high standards. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear BLACK WALLSTREET, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Lashelia, We're delighted to hear that you found Extended Stay America to be affordable and homely, with clean amenities like the refrigerator, stove, and microwave. Our staff strives to provide helpful and pleasant service. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

Dear Pamela, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for another stay.Sincerely,Hotel Management

Dear Simeon, Thank you for staying with us. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our furniture and amenities needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate our guest's valuable input as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Keith, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Dominique, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear about the issues with the water temperature and pressure. Please know that guest comfort is our top priority, and we are actively addressing this matter to ensure a more pleasant experience for future guests. Your feedback is invaluable, and we appreciate your continued patronage. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with an improved and seamless stay. Sincerely,Hotel Management

Dear Kelsey, We appreciate your feedback and regret that your experience did not meet your expectations. We strive to provide the best possible stay for our guests and are sorry to hear that you didn't have a positive experience. Your input is valuable and helps us work towards improvements. We hope you'll consider returning in the future.Sincerely,Hotel Management