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Opiniones de Extended Stay America Suites Cleveland Westlake

2.5 out of 5

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 135 de 526 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 160 de 526 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 109 de 526 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 63 de 526 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 59 de 526 opiniones" "

7.2/10

Limpieza

7.4/10

Servicio y personal

6.6/10

Servicios

7.0/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Abimanyu Genaro

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen lugar
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management, el 11 may. 2024
Dear Abimanyu, Thank you for being our guest and sharing your positive experience at Extended Stay America! Your satisfaction is our priority, and we are glad you enjoyed your time with us. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

10/10 Excelente

Ale

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La limpieza
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El mejor ESD!
El hotel da muy buena impresion desde el exterior, los alrededores tienen una vista muy agradable al visitante. Esta muy bien conservado y la limpeza es excelente. El cuarto estaba impecable incluyendo la cocina completa con que cuenta. El mobiliario del cuarto esta en perfectas condiciones y muy comodo. Definitivamente volveria.

8/10 Bueno

Donna Lee

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was neglected. Hallways reeked of dog (?) urine. Beds were hard like cement. Bad experience. Dirty!
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management, el 20 may. 2024
Dear Donna Lee, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

8/10 Bueno

Sue

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
Most of the room was huge but the bathroom was cramped. The tub was dirty.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Joel

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Roseane, FORT LAUDERDALE

Viaje familiar
Le gustó: Servicio y personal
Entire property needs an update.
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Brian, Avon lake

Viaje con mascota
Le gustó: Limpieza y servicio y personal
Units are outdated and old. Definitely could use better cleaning in 1st floor rooms, where guess with pets stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management, el 4 may. 2024
Dear Brian, Thank you for being our guest at Extended Stay America and providing your constructive review. We are continually striving to enhance our guests' experiences, and we're grateful for your insights regarding the cleanliness and upkeep of our property. Maintaining a comfortable environment throughout our property is one of our top priorities, and we will share your comments with our team for future improvements. Thanks again for choosing us; we hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excelente

Brian, Avon lake

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rooms can definitely use updating especially pet rooms on 1st floor. Other then that the place is nice especially for price
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management, el 2 may. 2024
Dear Brian, Thank you for choosing Extended Stay America. We're delighted you found our property affordable and had a pleasant stay. We're committed to providing excellent value for our guests. We apologize for any shortfall in meeting your expectations with the condition of our suite. Rest assured, we're dedicated to enhancing our accommodations and will consider your suggestions for updates. Please don't hesitate to reach out if you have further comments or need assistance during your stay. We value your feedback and aim to ensure your comfort and satisfaction throughout your visit.Sincerely,Hotel Management

8/10 Bueno

Brian, Avon lake

Le gustó: Limpieza y servicio y personal
Great people
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Luis

Viaje en grupo
Le gustó: Servicio y personal
.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing bad or wrong just nothing more than expected. Staff helped me out and I greatly appreciate them. Thank you for the stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management, el 26 abr. 2024
Dear Sean, Thank you for choosing Extended Stay America. Our team strives to provide helpful service, and we are pleased they assisted you during your stay and that you had a satisfactory experience with us. Thank you for being our guest, and we look forward to welcoming you back for another positive stay in the future.Sincerely,Hotel Management

8/10 Bueno

Frederick E.

Le gustó: Servicio y personal
Worth the price.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

craig

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Are you kidding? Changed first room being smelled like smoke, sink had water in it from someone prior. Bathroom was beyond words. Second room, dirty comforter, asked to change it and she said "do you want me to do it, or do you want to do it"? I said, I dont work here, its your job dont you think? She replied "you dont have to stay here you know"? Wood flies in the ceiling lights, flies flying all over, bathroom tub and area (I have pictures of all) was horrible. Ignorant staff to say the least. They refunded one of two nights. Dont DO it!
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management, el 17 abr. 2024
Dear Craig, Thank you for sharing your experience. We apologize for the inconvenience and disappointment you encountered during your stay. Your feedback about the cleanliness issues and the staff's response is concerning, and we'll address these issues promptly with our team to ensure a better experience for our guests. We understand your frustration and regret any inconvenience caused. We hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

6/10 Aceptable

Bryan

Viaje en grupo
Le gustó: Servicio y personal
Room was cheap & clean. Weird layout. Common areas are kind of gross. But for a clean bed at a dirt cheap rate; it works.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 8 abr. 2024
Dear Bryan, We appreciate your feedback regarding your recent stay. While we are glad to hear that you found your room clean and reasonably priced, we understand your concerns about the layout and cleanliness of the common areas. Please accept our apologies for any discomfort caused. We are committed to providing a comfortable and welcoming environment for all our guests, and we will address the issues you mentioned to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

2/10 Terrible

Jorge

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

wILLIAM

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The location to the expressway was good and the facility had ample parking. Although the room was not very clean. The mirrors, counter tops, door handles, doors themselves, in addition to the entrance glass were in need of cleaning. One can distinguish between daily soiling and neglected dirt- this facility needs a better set of eyes to see the areas of attention.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management, el 7 abr. 2024
Dear William, Thank you for reviewing your stay. While we're pleased that you found the location convenient and parking ample, we apologize for any cleanliness issues you encountered in your room. Rest assured, we're taking your comments seriously and will address them promptly with our housekeeping teams to ensure a higher standard of cleanliness for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Terrible

Chris

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Abdul

No le gustó: Limpieza y condiciones de la propiedad
Nastiest place I have ever stayed in
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 25 mar. 2024
Dear Abdul, Thank you for your feedback. We are deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and comfort for our guests is of utmost importance to us, and we regret that we failed to meet your expectations. Your feedback is invaluable, and we will immediately investigate the issues you've raised to address them promptly. Please accept our sincere apologies, and we hope to have the opportunity to restore your confidence in our hotel with a much-improved experience in the future.Sincerely,Hotel Management

2/10 Terrible

Pablo

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room dirty crack heads everywhere smell bad and my daughter was injured
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management , el 23 mar. 2024
Dear Pablo, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

4/10 Malo

Christian

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is one of the best hotels I've stayed at its in a good area.The hotel was clean,quiet,and the staff was very friendly I will definitely come back in the future.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 28 feb. 2024
Dear Joseph, We are pleased everything went great for you during your visit to our city. Knowing our clean and comfortable rooms give you a good night's sleep is nice, and our location and excellent staff pleased you. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

6/10 Aceptable

Rema, Lithia

Viaje familiar
Le gustó: Servicio y personal y servicios
It was decent enough for the price
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management, el 28 feb. 2024
Dear Rema, Thank you for your review. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed the price of your stay. Please revisit us, and we wish you all the best.Sincerely,Hotel Management

10/10 Excelente

Wesley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was very quiet and clean.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Andre

Le gustó: Limpieza
Nice & quiet
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 23 feb. 2024
Dear Andre, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

4/10 Malo

Quantez

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Wanda G

Le gustó: Limpieza
No le gustó: Servicio y personal
Very sad
I like the place my favorite but one of the person who work in the desk always treats me very bad.he is the reason I have to go to another hotel the last time I make the reservation 3 days before and he locked my room we my belongings at my# 217 at 11 pm . Miss places my id .he is bad man I don't know why he don't like me. I called you and he told you nothing he can't do about it
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 15 feb. 2024
Dear Wanda G, We sincerely apologize for the negative experience you had during your recent stay. Your comfort is of utmost importance to us, and we're sorry to learn about the issues you encountered, particularly with the staff member at the front desk. It is never our intention to make any guest feel unwelcome or mistreated, and we can assure you that what you experienced is unacceptable by our standards. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 Malo

Patricia

Viaje de negocios, Viaje familiar con niños
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
I would say I wish I had looked before I booked with this property. It WASNT bad but it wasn’t the best. I am a baker who was looking for a convenient stay & they didn’t allow extended stay for me. I had to unfortunately pack everything up & just finish at home which wasn’t the best for me. I could’ve just stayed home & never came here if they weren’t going to accommodate me.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 14 feb. 2024
Dear Patricia, We apologize for any inconvenience caused by our inability to accommodate your extended stay needs. Your feedback is valuable, and we regret that your experience fell short of expectations. We'll review our policies to ensure clarity for future guests. Thank you for choosing our property, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

4/10 Malo

Wanda G

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Wanda

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Wesley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe and clean.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Wanda G

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Wanda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Vaquita

Le gustó: Servicio y personal
No le gustó: Servicios
I thought it would be " breakfast" because thats what it states. It was coffee and a muffin. It should say on the website " togo" breakfast. This was one of the reasons I chose it, so that was a lil disappointing. The hallway reaked like weed, I didn't know there were smoking rooms. The front desk staff was cool.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 3 feb. 2024
Dear Vaquita, We sincerely apologize for any confusion regarding our breakfast offerings and any inconvenience with the odor in the hallway. Your feedback is valuable, and we appreciate your understanding. We'll address breakfast items for improvement and the odor issue to maintain a pleasant environment for all guests. We're pleased to hear you found our front desk staff cool. Your satisfaction is our priority, and we hope to have the opportunity to provide a more enjoyable experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

2/10 Terrible

Khalid

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No good
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 2 feb. 2024
Dear Khalid, We're sorry to hear that your experience was not up to expectations. Your satisfaction is important to us, and we would appreciate more details about your concerns to address them effectively. Please feel free to provide additional feedback or reach out to our management team directly. We value your input and hope to serve you in the future better.Sincerely,Hotel Management

8/10 Bueno

Wanda G

Se hospedó 1 noche en enero de 2024

2/10 Terrible

Deanna

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Tiffany, Wellington

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Justin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Sashi kicks ass, and this is a great room 😴
Se hospedó 1 noche en enero de 2024

10/10 Excelente

William

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Ramon

Le gustó: Servicio y personal
We would appreciate if you could pay more attention to the cleanliness of the carpet in the rooms. Overall we like the experience and we would come back and recommend it to others.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
Dear Ramon, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed more cleanliness. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Managemen

4/10 Malo

Richard

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Non smoking hotel thar reeks of smoke in hallway, elevator and full kitchen, but no supplies. No coffee maker and free breakfast was lame
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management, el 26 nov. 2023
Dear Richard, We sincerely apologize for the inconvenience you experienced during your stay. Our commitment is to provide a clean and comfortable environment for our guests, and it's disheartening to learn that we fell short of your expectations. We appreciate your valuable feedback regarding the smoke odor, lack of supplies, and breakfast offerings. Rest assured, we will address these concerns with our team to enhance our services. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Management

2/10 Terrible

Jessica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Smelled like pee and weed. The room was pieced together and had spackle on the walls and the counters were missing trim. The bathroom door wouldn’t close. It was gross.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Hotel Management , el 22 nov. 2023
Dear Jessica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

10/10 Excelente

Yalexis

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Philip

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cleveland stay
The stay was ok. There was no drain plug for bathtub and room was outdated
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Brenda

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing the place was not clean
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management, el 9 nov. 2023
Dear Brenda, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We hope you will give us another chance to serve you.Sincerely,Hotel Management

10/10 Excelente

Alia

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Brian

Se hospedó 1 noche en octubre de 2023