We appreciate your feedback and are sorry to hear that your experience fell short of expectations. We're committed to improving and would love to hear more about your concerns so we can address them. Please feel free to reach out to us directly. We hope to have the opportunity to make it up to you in the future.

Thank you for the great review!

Thank you for the review. We hope to see you again soon!

Thank you for the review. We look forward to seeing you again soon!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.. Sincerely, Front Desk Management

We appreciate when our guests take time to review our property especially when it is a great review as your was. Please come and see us again when you are in the Cleveland area. MIke Hyde Director of Sales

Thank you for your feedback. We apologize for the inconveniences you experienced. Your comments about the renovation, hallway smell, and noise have been noted, and we are working on improvements.Regarding the deposit, it is a standard policy to ensure a secure and pleasant stay for all guests. We appreciate your understanding and hope to provide a better experience in the future.

Thank you for your kind review! We're thrilled to hear you found our hotel comfortable and an excellent value. Our staff, especially the daytime manager, appreciates your recognition. We're glad we could accommodate your needs during your stay.We look forward to welcoming you and your family back in the future!

Thank you for sharing your feedback. We're very sorry to hear about the issues you encountered during your stay. This is not the experience we strive to provide. We are addressing the maintenance, cleanliness, and air circulation concerns you mentioned. Your comments about the towels and coffee machines will also be looked into immediately. We appreciate your patience and understanding, and we hope to have the opportunity to provide a much-improved stay in the future.

Thank you so much for your fantastic 5/5 review! We are thrilled to hear that you had such a wonderful stay with us. Your kind words mean a lot to our team, and we’re delighted that we could meet your expectations. We look forward to welcoming you back soon!

Thank you for your wonderful review! We're delighted to hear that you found our property awesome and enjoyed the full kitchen. We look forward to welcoming you back soon!

Thank you for the great review. Hope to see you again soon.

Thank you for sharing your experience with us. We apologize for the noise disruptions that affected your sleep. We'll explore ways to address this issue promptly. We appreciate your feedback on the room's comfort, despite some furniture wear and the outdated bathroom. Your insights are valuable as we aim to enhance our accommodations for future guests. We hope to have the chance to welcome you back for a more peaceful stay in the future. If you have any further concerns or requests, please don't hesitate to contact us directly. Thank you again for your feedback.

Thank you so much for the stellar review; we're thrilled you had a fantastic stay and can't wait to welcome you back soon!

Holiday-2

Thank you for your positive review! We're delighted to hear that you enjoyed your clean and comfortable room, as well as the convenience of having a kitchen. It's wonderful that our combined gym and laundry facility met your needs, and we're glad you appreciated the nearby amenities. We hope to have the pleasure of hosting you again in the future!

Thank you for your wonderful feedback! We're thrilled to hear that you found our rooms clean, beds comfortable, and kitchen well-equipped for your convenience. It's great to know that our combined gym and laundry facility made your stay even more enjoyable. We'll be sure to pass along your kind words to our staff. Looking forward to welcoming you back soon!

Thank you for your kind review! We're delighted to hear that you enjoyed your stay at Sonesta. It's wonderful to know that you found our property quaint and clean, and that the kitchen added to your comfort. We're also glad you appreciated the nearby retail options. We hope to have the pleasure of hosting you again soon!

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our staff and that you found your room clean and comfortable. Providing exceptional service is our top priority, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back for another wonderful stay in the future!

Thank you for taking the time to share your experience with us. We are delighted to hear that overall you found our facility to be a great option for your airport travel needs.We appreciate your feedback regarding the parking fee, and we apologize for any inconvenience this may have caused. We will certainly take your comments into consideration as we strive to improve our communication with guests regarding additional charges.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback regarding the bedspread, and we apologize if it did not meet your expectations.We will address this matter with our housekeeping team to ensure that our accommodations meet the high standards we strive for.We hope to have the opportunity to welcome you back in the future for an improved experience.

Thank you for the excellent review score! We truly appreciate your positive feedback and hope to have the pleasure of hosting you again in the future.

Thank you for the kind words! We're glad you had a great experience with our staff. Looking forward to your next visit!

Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean the world to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back again soon!

Thank you for your feedback! We're glad to hear you found our staff friendly and the property clean. We understand that road noise can be unavoidable at times, but we're pleased you still enjoyed your stay overall. We hope to welcome you back in the future!

Thank you immensely for sharing your wonderful experience with us! We are delighted to have been a part of making your stay with us truly memorable. It warms our hearts to know that our cleanliness, service, and hospitality exceeded your expectations, especially as a local Ohioan experiencing Sonesta for the first time.Your kind words about our team, from the Front Desk Staff to our fellow tenants and cleaning staff, mean the world to us. We take great pride in ensuring that every guest feels welcomed and cared for throughout their stay. We hope to have the pleasure of welcoming you and your partner back to Sonesta for many more unforgettable experiences in the future.

Thank you for your wonderful review! We're delighted to hear that you found our staff great and enjoyed our prime location. Providing excellent service and a convenient location are top priorities for us, and we're thrilled to know we hit the mark during your stay. We look forward to welcoming you back soon for another fantastic experience.

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our front desk lady to be very nice and that you enjoyed your room. Providing exceptional service and comfortable accommodations is our priority, and we're delighted that we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.

Thank you for taking the time to share your feedback with us, although we're disappointed to see that your experience fell short of expectations. We value all feedback, positive or negative, as it helps us continuously improve and enhance our services.Your satisfaction is of utmost importance to us, and we would appreciate any additional details you could provide about your stay so that we can address any issues you encountered and make necessary improvements. Please feel free to reach out to us directly with any concerns or feedback you may have.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that we strive to deliver to all our guests.

Thank you for sharing your thoughts on your recent stay with us. We appreciate your acknowledgment of our reasonable pricing for the location. While we may not be classified as high-end, we strive to offer comfortable accommodations and excellent value for our guests. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

Thank you for your kind words! We're thrilled to hear that you had a wonderful stay and that our staff made it even more enjoyable for you. Providing exceptional service is what we strive for, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back soon for another amazing experience.

Thank you for your wonderful review! We're thrilled to hear that you loved your stay with us and that our staff made such a positive impression on you. Providing a clean and comfortable room is essential to us, and we're delighted that you found everything to your satisfaction. We can't wait to welcome you back for another enjoyable stay in the future!

Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean the world to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back again soon!

We're sorry to hear about your disappointing experience. Your feedback is important, and we apologize for not meeting your expectations. We'll take your comments into consideration for future improvements. We hope you'll give us another chance to exceed your expectations.

Thank you for your feedback. We apologize for the inconvenience with the TV remote but are glad to hear you enjoyed the complimentary laundry facilities and your suite accommodations. We appreciate your understanding and hope to welcome you back soon.

Thank you so much for the stellar review; we're thrilled you had a fantastic stay and can't wait to welcome you back soon!

Thank you so much for your recent review and for awarding us with a great score! Your feedback truly brightened our day and motivates us to continue delivering exceptional service to all our guests. We're thrilled that you enjoyed your experience with us and hope to have the pleasure of welcoming you back soon for another memorable stay.

Thank you for your review! We're glad to hear that your overnight stay met your needs before heading to the airport. If you have any further feedback or if there's anything we can improve upon, please let us know. We hope to welcome you back soon.

Hi Stephanie,Thank you for the great review. We greatly appreciate you staying with us and hope you will again. I will pass on the kind words about the front desk staff!

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our front desk staff to be very friendly and helpful during your stay. Providing excellent customer service is one of our top priorities, and we are thrilled that our team members were able to enhance your experience with their hospitality.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience, and we're glad you chose to stay with us.While we're pleased to see that you had an overall positive experience, we also take your concerns seriously. We apologize if there were any aspects of your stay that did not meet your expectations.Your feedback is valuable to us as we continuously strive to improve and provide the best possible experience for our guests. If there are specific areas where you feel we could enhance our service or amenities, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and exceed your expectations.

Thank you for your fantastic review score! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.

Thank you for your kind words! We're thrilled to hear that you found our rooms clean, our staff friendly, and your check-in and check-out process easy. We strive to provide a seamless experience for our guests, and we're delighted we could meet your expectations. We hope to welcome you back soon for another enjoyable stay.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the friendliness of our staff and the cleanliness of your room.We sincerely apologize for the cigarette smell that lingered in your room. This is not the experience we aim to provide for our guests, and we understand how unpleasant it must have been. We'll immediately investigate this matter and take steps to ensure that all our rooms meet our high standards of cleanliness and comfort.Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations during your next visit.

Thank you so much for choosing to stay with us! We truly appreciate your patronage and hope your experience was nothing short of exceptional. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!

Thank you so much for your kind review! We're delighted to hear that you found our establishment clean, quiet, and welcoming. Our staff takes great pride in providing exceptional service, and we're thrilled to know that their efforts made your stay enjoyable. We hope to have the pleasure of welcoming you back soon!

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our suite to be accommodating, especially with the well-equipped kitchen and comfortable amenities like the recliner. It's wonderful to know that our staff provided excellent service and that our debit card policy suited your preferences. We look forward to welcoming you back to Sonesta on your future travels!