Habitación Premium, 1 cama Queen size, con acceso para personas discapacitadas | Cocina privada | Refrigerador, microondas, parrilla de estufa y comedor
Ver disponibilidad

Opiniones de InTown Suites Extended Stay Colorado Springs

2 out of 5
InTown Suites Extended Stay Colorado Springs
6210 Corporate Dr, Colorado Springs, CO

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 148 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 313 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 197 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 167 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 178 de 1003 opiniones" "

6.6/10

Limpieza

6.6/10

Servicio y personal

5.2/10

Servicios

6.2/10

Condiciones de la propiedad

6.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Dania, Rawlins

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad service
Se hospedó 3 noches en julio de 2023

2/10 Terrible

darwin, seattle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Jessica, PEYTON

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
I checked in 4/17 and was supposed to check out on 4/24. I liked there was a kitchen option, make sure to have your own cooking ware, toiletries, and extra toilet paper (get only 1 for your entire stay). Someone in the staff didn't inform tenants that there would be a hotel orkin fumigation, upon booking or even checking in to grab keys. An instructional letter was given on 4/22 we must vacate the premise on 4/23 and to prep the room for the pest control. The time was from 11:30 am to 3:30 pm with Orkin's recommendation to stay out of the suite at least 1 additional hour after the service is completed. "A $50 will be charged if you're suite is not adequately prepped. Continued lack of cooperation will lead to non-renewal of your stay. In Town Suites Management " They expect cooperation and if not you'll be punished with fees and not allowed to stay again. I feel so unwelcomed, taken for granted, disrespected, and inconvenienced. I was put under great pressure to find somewhere to go, the unexpected changes messed up our plans for the day and for the trip. I spoke to the front desk face to face, explaining that this was a huge inconvenience for scheduling of our stay, toxins are too high for us to stay, and that it would be best to refund my money for having to check out earlier, without awareness of what was happening. I also wanted my money back to find another place last minute and without a kitchen. I was told no, that I would not receive a rerefund. I filed
Se hospedó 7 noches en abril de 2024

4/10 Malo

Jerrett

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff!
Se hospedó 1 noche en abril de 2024
Respuesta de DB, el 22 abr. 2024
Hi Dennis – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager

10/10 Excelente

Dennis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk staff was amazing.
Se hospedó 3 noches en abril de 2024
Respuesta de Danielle, el 19 abr. 2024
Hi Dennis– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager

2/10 Terrible

Erick

Se hospedó 2 noches en abril de 2024

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not as pictured! Beware!
Nothing like what is pictured on the booking site! Run down, old, and just not great! The pluses are price and location but learned why it was cheaper. Asked for pillows, no. No towels don’t ask. Overall gross! Alarm clock is an angry boss, wife, or girlfriend that blares the truck horn from around 5-7am. Broken tile in the bathroom, door prying marks. We didn’t die but would not stay again or recommend.
Se hospedó 2 noches en octubre de 2023
Respuesta de Danielle, el 30 oct. 2023
Anonymous – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! We appreciate your feedback on these issues it will help us further improve our operations.General Manager

6/10 Aceptable

Christopher

Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Strangest hotel I've ever stayed. "We do not replace toilet paper." (You get an entire still-wrapped roll at arrival, but you must ration that roll for the length of your stay.) You will have to sign 6-8 pages of legal agreements, including odd rules against bare feet in the halls and requirements of payments each week (despite your credit card on file); neither was enforced. Front desk is only open 11-19:00 (M-F), so late check-ins and early check-outs are difficult & not possible on weekends. No cleaning is provided during your stay, no matter how long your stay. Microwave, refrigerator/freezer, but no utensils, pans, bowls. No tissues or lotions, but there was a travel-sized bar of soap. & 3 sets of towels.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Danielle, el 10 oct. 2023
Hello Chris,Thank you for leaving a review. I did want to clarify a few things for you in case you decide to come back in the future. We are open Monday through Saturday 11:00AM-7:00PM. We are only closed on Sundays. The websites and engines are set to not even allow people to make reservations on Sunday. We do allow late check ins upon request, meaning if people let us know they are arriving after 7 we make arrangements. We do have a "different" set of rules than a full service hotel because we accommodate long term stays, meaning people stay with us for different amounts of time. The paperwork is three signatures, one for the rules, one for your tax exemption paperwork for month stays or longer, and your receipt. The supplies are limited to keep costs low and guests usually just go to walmart or the dollar store and pick up some rolls of TP for their stay. I appreciate your feedback and wish you all the best.

6/10 Aceptable

Jeff

Viaje familiar
Has just the basics for a short stay. Not the basics for an extended stay. No in-room coffee service? No dishes!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Danielle, el 30 oct. 2023
Hi Jeff]! Thank you for your review. We are glad you enjoyed your stay at InTown Suites. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering the essentials at check-in allows us to keep the cost as low as possible, which our guests appreciate. Thanks again, and we hope to see you again soon!General Manager

10/10 Excelente

Arturo

Se hospedó 1 noche en septiembre de 2023
Respuesta de Danielle, el 30 oct. 2023
Arturo– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. General Manager

4/10 Malo

Celestina

Se hospedó 6 noches en septiembre de 2023
Respuesta de Danielle, el 30 oct. 2023
Celestina – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. General Manager

2/10 Terrible

Jeramia

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Doesn’t look like they vacuum, I saw a pair of dirty socks and a bag of trash stay on my floor for 3days before someone picked it up no extra towels or toiletries even know I was there for 4days, I had to go buy towels, toilet paper, shampoo conditioner etc the mirror was broken and the front desk just said it’s been like that they been waiting for new mirror supposedly I informed front desk the left burner to stove top didn’t work and no one showed up to fix it just took a note the fridge was super loud pretty much drowned out the volume on the tv I will not recommend anyone stay here
Se hospedó 4 noches en septiembre de 2023
Respuesta de D, el 25 sept. 2023
Hi Jeramia! Thank you for your review. We are glad you enjoyed your stay at InTown Suites. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering the essentials at check-in allows us to keep the cost as low as possible, which our guests appreciate. Thanks again, and we hope to see you again soon!Danielle, General Manager

10/10 Excelente

Alisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was amazing and so nice
Se hospedó 2 noches en septiembre de 2023
Respuesta de D, el 25 sept. 2023
Hi Alisha – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Danielle, General Manager

8/10 Bueno

Kevin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Danielle, el 30 oct. 2023
Hi Kevin – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! General Manager

2/10 Terrible

Brianne

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was $92 for one night Queen bed suite
Se hospedó 1 noche en septiembre de 2023
Respuesta de D, el 25 sept. 2023
Brianne– Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! I see you booked online. The rate you book at is listed before you choose to book the reservation. We do apologize for the inconvenience.Danielle, General Manager

2/10 Terrible

Melissa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de D, el 25 sept. 2023
Melissa – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Danielle, General Manager

2/10 Terrible

Timothy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DONT STAY HERE
Terrible! We arrived late and were not able to check in. You can not check in after 6pm. We had to find a place at 10 pm on a holiday weekend after a 7 hour drive.
Se hospedó 2 noches en septiembre de 2023
Respuesta de D, el 25 sept. 2023
Hi Timothy! Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. We can also check people in for after hours but we do need a phone call before hand to make sure you are planning on arriving late. Thanks again, and we hope to see you again soon!Danielle, General Manager

6/10 Aceptable

Aaron

Se hospedó 1 noche en septiembre de 2023
Respuesta de D, el 25 sept. 2023
Hi Aaron – Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Danielle, General Manager

4/10 Malo

Jesse

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1 towel and 1 roll of 1 ply for 2 people during a 3 night stay.
Se hospedó 3 noches en julio de 2023

4/10 Malo

Janet

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Not what it shows on the internet, very misleading.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Shirley

Le gustó: Limpieza y servicio y personal
The room was clean, but carpet still wet from said cleaning, which meant wearing shoes/wet kitchen area, which was unsafe. A piece of metal was sticking out from the bed frame resulting in scraped shin.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Kevin

Se hospedó 2 noches en junio de 2023
Respuesta de Danielle, GM, el 28 jun. 2023
Kevin – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues.

4/10 Malo

Bonnisha

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2023

2/10 Terrible

Loraine

Viaje familiar
No le gustó: Servicio y personal
Not able to check in
Our flight was delayed, so we missed the check in time. When we arrived, there was no one at the hotel, and we were not able to check in or get into our room. Once we were able to see someone, which was the next day, they had cancelled our room for the whole weekend, because we had not checked in on time. To top it off, they were sold out of rooms. I will never stay in this hotel again. That is not good customer service.
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en julio de 2022
Respuesta de Danielle, el 26 ago. 2022
Hi Joseph – Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future.

4/10 Malo

Jennifer

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2022

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property needs a little upgrade in rooms. But it's clean and safe. That's what matters to me!!! Will definitely stay again.
Se hospedó 2 noches en junio de 2022

6/10 Aceptable

susan

Viaje familiar
No le gustó: Limpieza y servicios
I like that the room yad a kitchen but the room could have been cleaner.
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en febrero de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Worked for me
For my specific purpose & goals, In Town Suites was fine. I was looking for a relatively quiet place to stay in between apartment rentals, and In Town Suites met my expectations regarding location, price, kitchenette, & overall cleanliness. Thank You In Town Suites!
Se hospedó 7 noches en septiembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Food
The pub across the street has an amazing full English breakfast
Se hospedó 7 noches en octubre de 2021

2/10 Terrible

Gary

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting
Se hospedó 7 noches en octubre de 2021

6/10 Aceptable

Bonnisha

Viaje familiar
No le gustó: Servicio y personal
No so intown suites
One of the receptionist is rude and not all elevators work and you have to literally chase the house keeper down to get any service she doesn’t even knock on the door
Se hospedó 7 noches en septiembre de 2021

2/10 Terrible

Chad

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not as good as the pictures!
I paid for a week and didn’t stay one minute there. It just smelt so horrible in the room. It was like a halfway house. The advertised room wasn’t available and they down graded my room. I went immediately and checked in for a week at the nearby wingate which was great but twice as much. Well worth it in the end.
Se hospedó 7 noches en septiembre de 2021

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value.
You get what you pay for, and the place is older. Everything in the room worked. The AC and comfortable bed gave a good night's sleep. We found it quiet with good water pressure.
Se hospedó 9 noches en septiembre de 2021

6/10 Aceptable

Michael

No le gustó: Limpieza y condiciones de la propiedad
How low can you go??
Stairwells are beyond filthy, carpets have literally 4 years of dust accumulated, and duct tape was used to cover damaged carpeting in stairwell area. At check in, front desk attendent guarenteed daily clean towels, but, after check-in to room, next day, that service had mysteriously changed to-> "you only get 2 towels for your 5 day stay here, sir"... very disappointing, and quite disrespectful to not guarantee free clean towels like a decent hotel would do and as promised at check-in. People collect at all entrances all day long smoking any number of possible inhalents, scaring visitors away. Parking lot seems to attract homeless and vagrants in the back. People sit in their open automobile trunks and smoke dope most afternoons. Room was quiet, but, reaked of dirty smoke, obviosly from former long-term residents
Se hospedó 4 noches en julio de 2021

6/10 Aceptable

Cliente verificado

No le gustó: Servicios
Se hospedó 7 noches en marzo de 2021

2/10 Terrible

Cliente verificado

Se hospedó 7 noches en febrero de 2021
Respuesta de Intown Suites, el 26 feb. 2021
Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sincerely, InTown Guest Services

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y servicio y personal
Outward discrimination.They do not follow ADA LAWS
Discriminated for my disability. An emplyee entered, "dog in the room" instead of Service Animal in the room. Once that employee pressed that "enter" button, it went to the franchise corporate office and blacklisted me. . Corporate never answered the phone in order to correct the mistake, Therefore I was not able to stay my complete stay. Even the hotel manager could not override the system. I had been there for 14 nights and already reserved the room for 22 more nights. But the hotel manager apologized and said he could not enter the reservation until corporate cleared the blacklist. Their corporate office is horrible. Yes, legal action being sought against the corporate office for discriminatory actions. The ADA laws protect disabled people. I didn't choose my disability, it choose me. To be forced to move in the middle of my reservation was terrible. I stayed at the suites in Aurora and never had a problem with the staff or my service animal. But again, their corp office does not respond to concerns from guests. The manager of this particular location in the Springs is really nice. But at any location, most all authority is stripped from the location manager. The parking in the front feels very safe.
Se hospedó 14 noches en octubre de 2020

2/10 Terrible

Chevalina

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
worst hotel i stayed in
only one staff member was very nice i rented two rooms paying 800+ a week and treated like crap was not so great for me. had to ask for service and we were suppose to have a mountain view however had a truck parked in front our window the whole time so we had a trailer view.
Se hospedó 7 noches en septiembre de 2020

10/10 Excelente

Michala

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay was amazing! Very easy to check in. Very friendly. We were there 8 days.
Se hospedó 8 noches en octubre de 2020

8/10 Bueno

Martin

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
My flight arrived after 7pm and their Front desk closes at 7pm. Had to stay at another hotel for that night. This was not cool. Poor communications should never happen like this ever.
Se hospedó 7 noches en septiembre de 2020

10/10 Excelente

Tammera

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and affordable!
Really professional and quick! Live the room and property. Verg nice staff and clientele.
Se hospedó 7 noches en agosto de 2020

10/10 Excelente

Washington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en julio de 2020

8/10 Bueno

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2020

2/10 Terrible

Unique

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Drive
Se hospedó 9 noches en julio de 2020

8/10 Bueno

Theodore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to be
Good job hotels. Com
Se hospedó 9 noches en julio de 2020

2/10 Terrible

Kandice

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
The room smelled horrible of smoke. The carpet in the room was disgusting. The front desk people were very rude. It was so bad we actually paid to stay at a completely different hotel and didn’t stay here
Se hospedó 5 noches en julio de 2020