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Opiniones de Best Western Concord Inn & Suites

2.5 out of 5
Best Western Concord Inn & Suites
97 Hall St, Concord, NH

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 421 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 342 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 121 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Ubicado en una buena zona, limpio, comodo. Personal amable y accesible al cliente.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Leon, el 23 ene. 2020
Dear Anonymous, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Leon

10/10 Excelente

Bessy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outstanding customer services!
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Bing

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The room was spacious and clean. However, it is noisy there. The neighborhood did not look like very safe. I did not feel comfortable to stay at the first floor and asked the front desk to help change my room. The front desk told me there was no other room available for me. I then left. Worst hotel I ever stayed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Leon, el 20 may. 2024
Dear Bing,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

8/10 Bueno

Dean

Le gustó: Limpieza, servicio y personal, servicios
The outlet for the AC wasn’t working a hundred percent of the time without fiddling around with it.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Nate

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ravi was excellent!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Andreanna

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Good
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Rona

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
A little run down. The people that stayed above me were really loud. I stayed at the hotel to rest after my child was born, after having been awake for 3 days straight. I was hoping to just be able to fall into a deep sleep and could not until those people went to bed. The phone and TV in the room did not work either because I thought I could blot out the noise or have someone call their room. Unable to and I was too exhausted to go down to the front desk. The cabinets in the kitchen were broke and were patched up. I also found someone’s random sock by the bed and a condom, well I’m glad someone was safe there.
Se hospedó 1 noche en abril de 2024
Respuesta de Leon, el 6 may. 2024
Dear Rona,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

Kimberly

Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Expedia said it was pet friendly. It is not. After prepaying, was turned away at the door. No other hotels in the area had rokns
Se hospedó 1 noche en abril de 2024
Respuesta de Leon, el 3 may. 2024
Dear Kimberly,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am not sure where on Expedia you saw that we were pet friendly, because it clearly states that we are not pet friendly in our hotel policies. If you select the option for pet friendly hotels on their website our hotel vanishes from view. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Excelente

Christina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Im very satisfied with my stay ! Staff was excellent
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Shawna

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean and convenient. Not too far from downtown. Close to stores and places to eat.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

morgan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ravi at the front desk was super helpful and friendly.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ravi was a great help. Appreciate him.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Shawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Guy at the front desk was super helpful and friendly. Signed me up for the rewards program which came with a little snack and some bottled water. Place was clean and quiet and in a safe area.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Steven

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Had an awesome gentlemen that check us in
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

serena, Dover

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk staff were lovely and the pool was refreshing!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Courtney

Viaje familiar
Always a great stay at this Best Western. It’s an easy environment and I feel so comfortable.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cristiane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pool
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Merrill

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Matthew

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Cheryl

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Lori, canton

Le gustó: Limpieza y servicio y personal
Hot tub was great
Se hospedó 1 noche en enero de 2024

4/10 Malo

teddy

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Tub was broken
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Sophia

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The biggest let down was I had reserved a room with two "queens" which turned out to be fulls. My boyfriend and I have a queen at home that we happily fit into but we had to sleep separately at the Best Western due to the beds actually being fulls not queens.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Paul

Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excelente

Larissa

Le gustó: Servicios y condiciones de la propiedad
Easy to find. Nice pool and hot tub.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 7 ene. 2024
Hello Larissa,I believe that our pool and hot tub are most appreciated during the colder winter months, especially the hot tub. Thank you for sharing, we hope to see you again!Leon

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy to locate . However there was a problem with my reservation. It somehow didn't go through but the desk clerk was considerate enough to make a new reservation and reserve a room on the ground floor for my own convenience which was greater appreciated
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 7 ene. 2024
Dear Sarah,I am glad that we were able to accommodate you. I've been on the other side of that, when every hotel in the area is sold out and we weren't able to find a guest a room. It's nice to hear about the wins. Thank You, I needed this tonight!Leon

6/10 Aceptable

Milagros

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Strange smell
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Milagros,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool was excellent as was breakfast... Only complaint was the bathroom door automatically closed and it was cold in there
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Could you share which room you were in so that I can take a look at that bathroom door?Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Aceptable

SEBASTIEN

Le gustó: Servicio y personal y condiciones de la propiedad
The floor of my room wasn’t clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Sebastien,Thank you for completing the survey regarding your recent stay at our property. I am sorry that we missed the bathroom floor, our apologies. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Excelente

Debra

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the room very much, suited our needs well. Pool seemed a little cold. Room needed a little cosmetic work
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

8/10 Bueno

Dominique

I
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Dominique,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Aceptable

Linda

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Linda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excelente

andrea

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Concord NH
We were in Manchester for a Field hockey National championship playoffs.....waiting to book a room until we knew the outcome of the team moving on to the final playoff game. Welllll they WON and we were scrambling for a 2 night hotel stay so we could be at the Final Championship game!!Thankfully we found this Best Western!! The last room available.😳 We were sooo lucky we could stay 30 mins away in the area of the stadium. Going 6.5 hr back home wasn't a option we were so tired from the initial drive and long day we had. We arrived at the hotel and checked in couldn't wait to get settled for the night. I took a flashlight that has a "purple light" feature for finding stains, pet stains. Happy to say not one spot did I find on carpet or bedding!! The breakfast was average & basic. They had cold cereal, yogurt, granola bars, bagels,English muffins, bread, variety of muffins, hard boiled eggs, make your own Waffles, small hot bar with scrambled eggs, diced potatoes, meat - turkey sausage patty-one day, 2nd day was turkey ham. Oj & Apple Juice. Of coarse Coffee tea & hot chocolate, Milk. The front desk staff was very pleasant & helpful. 👍 BTW the Field Hockey team WON 1ST PLACE IN THE NATIONAL CHAMPIONSHIP!! 🏑🏆THE 1ST IN THE COLLEGES HISTORY !! SOOO THANKFUL FOR THIS HOTEL ROOM.😊
Se hospedó 2 noches en noviembre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Paul,Congratulations!!!I am glad that we could accommodate you on such short notice. If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

4/10 Malo

laurette, melville

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was a big disappointment. Considering that it was a Best Western I would have expected a much nicer facility. The rooms were very worn. There was a black gash in the tub, which we first believed to be a large bug. The walls were paper thin. We could hear the gentleman next door using the toilet....most unpleasant. There was a high school boys hockey team staying at a\the hotel. As a retired high school teacher I am very familiar with teen boys and their antics. The boys in the room above us were playing some sort of game where they were stomping along the floor. We were OK with this for over a half hour. When it was time for us to try to sleep, my husband went to the front desk to ask the employee to please direct the boys to stop. She didn't believe my husband. After a while he went back to the desk and invited that employee to come to our room to hear for herself. She did come, and within 30 seconds confirmed that the boys were doing something!!!! I must say, that the boys immediately stopped their game when asked to do so. That employee made our evening very unpleasant.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Leon, el 14 nov. 2023
Dear Laurette,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

Locadia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was rude
Se hospedó 1 noche en noviembre de 2023
Respuesta de Leon, el 12 nov. 2023
Dear Locadia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

Sammy

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Leon, el 12 nov. 2023
Dear Sammy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

jeremy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely horrible, pubic hairs on the toilet, hair in the shower…. Beds are hard as a rock, i had spine surgery in December and now my back is completely destroyed Will never be staying at a best western ever again
Se hospedó 2 noches en noviembre de 2023
Respuesta de Leon, el 6 nov. 2023
Dear Jeremy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Excelente

Scott

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Scott, el 8 ene. 2024
Dear SScott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excelente

Alberto

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Jennifer

Se hospedó 1 noche en octubre de 2023
Respuesta de Leon, el 8 ene. 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Aceptable

Heather

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal
Just all around average. Won't go back.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Alicia

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Overall clean and comfortable. Difficulty sleeping due to noise in room above me. Sounded like someone was running back and forth through the room all morning.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Yi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I left my phone and sunglasses at the front desk, the reception kept my stuff very well and gave to me when I went back looking for those. Thanx!
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

helene

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Jeffrey

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tori, el 15 oct. 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

4/10 Malo

Joseph

Viaje familiar
No le gustó: Servicios
Dismal property. Not very well lit, depressing.
Se hospedó 1 noche en octubre de 2023
Respuesta de Tori, el 15 oct. 2023
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites