Dear Gaspar Thank you for your feedback and for taking the time to write us a review.I am sorry to hear that we could not live up to your expectations in regards to our room sizes and comfort of the bed. However, I am extremely happy to hear that everything else lived up to your expectations and was satisfactory during your stay.I wish you a lovely day and we hope to welcome you back with us during your next visit to Copenhagen! Best regardsLaura, ReceptionenWakeup Copenhagen Borgergade

Dear Miguel,Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our breakfast, particularly the quality of the bread. Your positive comments about the unbeatable value for money are truly appreciated, and we're delighted to provide a budget-friendly option in the heart of Copenhagen.We also appreciate your constructive feedback regarding the diversity of breakfast items. We'll certainly take this into consideration as we continuously strive to improve and enhance our offerings. Your input is invaluable, and we'll explore ways to introduce more variety to ensure a satisfying and diverse breakfast experience for all our guests.It's fantastic to know that our proximity to public transportation, including the Nørreport train/metro station and Metro Kongens Nytorv, contributed to the convenience of your stay. We understand the importance of easy access to transportation, and we're pleased that it added value to your overall experience.We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.Warm regards,Stefan Mitovski WAKEUP COPENHAGEN, BORGERGADE

Dear Paulina, Thank you for choosing our hotel and for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be a great option with a great location. Our team strives to provide exceptional service and we are pleased that we were able to meet your expectations. Thank you for your patronage and we look forward to welcoming you back soon. Best regards, Team WakeUp

Dear Mario, Thank you very much for taking the time to write us a review - it truly is of great value to us.We hope that you enjoyed your stay in Copenhagen, and we hope that we will have the opportunity to welcome you again at Wakeup Borgergade.Yours sincerely,Team wakeup

Dear Grigorios, Thank you very much for taking the time to rating our establishment - it truly is of great value to us. We hope that you enjoyed your stay in Copenhagen, and we hope that we will have the opportunity to welcome you again at Wakeup Borgergade. Yours sincerely, Team WakeUp

Dear Jose, Thank you very much for taking the time to rate our establishment - it truly is of great value to us. We hope that you enjoyed your stay in Copenhagen, and we hope that we will have the opportunity to welcome you again at Wakeup Borgergade. Yours sincerely, Team WakeUp

Dear Anna Thank you very much for your kind review. We really appreciate that.It is always great to hear our guests enjoyed their stay with us.We look forward to welcoming you again.Yours sincerely Team Wakeup/ Simona

Dear Miguel Thank you very much for your kind review. We really appreciate that.It is always great to hear our guests enjoyed their stay with us.We look forward to welcoming you again.Yours sincerely Team Wakeup/ Simona

Dear OlgaThank you very much for taking the time to write us a review - it truly is of great value to us.We are very pleased that we have lived up to your expectations in terms of the cleanliness of the hotel, and location We hope that we will have the opportunity to welcome you again at Wakeup Borgergade.Yours sincerely Team Wakeup /Simona

Dear Francisco Thank you for your feedback, we are very happy for it as it helps to improve our service. We are sorry to read that there were problems with the shower. We hope that you contacted the reception, so they could inform housekeeping about the problem do they could fix it or the reception could change your room. We do hope you enjoyed your stay in Copenhagen and we hope to welcome you again another time.

Dear Jose Thank you for your feedback, we are very happy for it as it helps to improve our service. We hope you enjoyed your stay in Copenhagen and we hope to welcome you again another time.

Hi Paul,Thank you for sharing your feedback with us. Regarding luggage storage after check-out, we do offer this service for a nominal fee of 20 DKK, which is approximately 2 EUR. We understand that this may be different from what you've experienced elsewhere, and we appreciate your understanding.Our rooms are designed to maximize space efficiency, offering a cozy yet comfortable stay. However, we do offer larger rooms for guests who prefer more space.Regarding breakfast, we offer a variety of options, including hams and salami, for protein. We aim to provide a balanced selection and proritize quality over quantity when it comes to breakfast.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Frederik

Hi Kimberley,We sincerely apologize for the inconvenience caused by the oversight during your check-in. It was indeed a human mistake, and we deeply regret any discomfort or concern it may have caused. Please know that the safety and well-being of our guests are of utmost importance to us. In such cases, we always strive to rectify the situation promptly and provide alternative accommodations, often including an upgrade, to ensure a comfortable stay.Regarding the amenities, we understand your expectations, and while we may not have certain amenities like a kettle, phone, or security box in the room, we do offer complimentary hot water at the reception for our guests' convenience. Additionally, we want to emphasize that our hotel maintains rigorous safety protocols to ensure that all our guests feel secure throughout their stay.We appreciate your understanding and hope that despite this initial hiccup, you were able to enjoy your time with us. Should you have any further concerns or require assistance during your stay, please do not hesitate to reach out to our friendly staff, who are always ready to assist you.Warm regards,Frederik

Hi Paul,Thank you for sharing your experience with us. We understand your concerns regarding the bedding arrangements.At Wakeup Hotel, we provide extra linen under the bed to accommodate our guests' needs. This includes additional blankets, pillows, and other bedding items. We apologize if this was not communicated effectively during your stay.We appreciate your feedback and will ensure that our team provides clearer information to guests regarding the availability of extra bedding items in the future.If you have any further questions or require assistance, please feel free to contact us at any time.Best regards,Frederik

Thank you, Janet, for your feedback. We're glad to hear that you found our staff friendly and helpful during your stay. However, we apologize for any inconvenience caused by the noise from doors slamming. We'll look into ways to address this issue to ensure a more peaceful environment for our guests. If you have any further suggestions or concerns, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Frederik

Thank you, Katherine, for sharing your positive experience with us! We're pleased to hear that you found our rooms clean and equipped with everything you needed for a comfortable stay. Our convenient location near metro stations and local attractions makes exploring Copenhagen easy and accessible. We're glad that our luggage storage option was helpful for extending your tour on the day of your departure. It would be our pleasure to welcome you back for another stay in the future!Best regards,Frederik