Thank you for your lovely review Vera!

Thank you for your lovely review Kris, we are delighted to hear you loved our gardens, food and team. We hope to welcome you back to Guyers House very soon!

Thank you for your feedback Laverne, it's a shame you didn't advise us what you'd like to see us offer next time!

Thank you for sharing feedback on your recent visit to Guyers House Alan. We did have an issue with hot water briefly one morning but a plumber promptly arrived to rectify this. Our breakfast menu hasn't changed in 18 months and still offers 8 cooked dishes plus continental options. We are delighted to hear that you found the bed comfortable.

Thank you for your feedback James. We're sorry to hear you didn't enjoy dining with us, our costs are in line with the constant increase from our suppliers but I am shocked to hear it was only luke warm, I have raised this with our Head Chef. We appreciate our coffee is not to everyone's tastes, but our team would have happily made you a weaker coffee if requested.

Thank you for your lovely review Peter, we are all delighted to hear you enjoyed your recent stay at Guyers House, in particular, the building, price and team. We do hope to welcome you back very soon.

Thank you for your lovely review Alan, we hope to welcome you back to Guyers House soon!

Thank you for sharing your feedback, please do raise wifi concerns with us, we have an IT team who can look into this relatively quickly. Our front desk is manned and although we do not man our bar, we do advise to call us and a member of our team will come over to serve you.

Thank you for your wonderful review Michael, we hope to welcome you back to Guyers House soon!

Thank you for sharing your feedback with us Matt, we're sorry to hear you didn't enjoy your recent stay with us and have shared your feedback internally. At quieter times, we do have minimal staff on, but they are always happy to help.

Thank you for sharing your feedback with us, we welcome both corporate and leisure guests to our hotel. The breakfast was chargeable because you booked a room only rate. We hope you will try us again when next in the area.

Thank you for your lovely review Julia, we are all delighted to hear you enjoyed your recent stay with us and hope to welcome you back to Guyers House again soon!

Thank you for sharing your kind feedback Karl. We do ask for a preauthorisation on arrival as advised on our prearrival email. We are very lucky that the building has some charm to it, we do hope to welcome you back to Guyers House soon.

Thank you very much Viktoria!

Thank you for your lovely review James! We are all delighted to hear you enjoyed your recent stay with us and hope to welcome you back to Guyers House soon!

Thank you for your lovely review Phoebe, we are pleased to hear you enjoyed your recent stay at Guyers House.

Thank you for your lovely review Hayley, we are delighted to hear you enjoyed your recent stay with us at Guyers House, especially as it was a comfortable stay! We are pleased to hear that you liked the variety we offered and found our amenities helpful. We very much hope to welcome you back to Guyers House soon.

We're sorry to hear you didn't enjoy your recent stay with us, we do hope you will try us again in the future.

Thank you for sharing your feedback Glen. I am shocked to read that you are saying we didn't have a qualified chef on site because this is so far from the truth. We do have a young team and this is unfair to harshly criticise as your age doesn't affect how you perform at a job. Our receptionist went out of her way to help you and all of my team tried their best to ensure you had a nice stay with us. We clearly aren't the hotel for you and appreciate we won't be for everyone.

We're sorry to hear you didn't enjoy your recent stay with us, our team are always on hand to help with any queries.

Thank you for sharing your feedback Tom, we haven't had any heating issues though, if you ever would like the heating turned up a bit more please do let us know. With the rise in energy costs, we cannot absorb the complimentary electric charging costs any longer I'm afraid but the cost is kept to a minimum. We hope to see you again soon.

Thank you for sharing your feedback with us Jacky, we're pleased to hear you liked our hotel and gardens. As per our prearrival email, we take a preauthorisation for charges to your room or damages, unfortunately some people purchase things with no intention of buying. Had you raised any heating/hot water concerns at the time, our team would have been happy to have looked into this as we are unaware of these issues. We are working through a maintenance programme of upgrading our facilities but thank you for sharing your feedback with us. We do hope you'll give us another chance and visit soon.

We're sorry to hear you didn't enjoy your recent stay with us Stephen

Thank you for your kind review Stephen. We are pleased to hear you had a relaxing stay, we are very fortunate to be in a quiet location, a short trip from the main room. We are delighted that you enjoyed our facilities and that you had good dining experiences with us. We hope to welcome you back to Guyers House soon.

Thank you for your lovely review Roy, we are pleased to hear you enjoyed your stay, in particular the room and grounds, always great to hear the breakfast is nice too! We hope to welcome you back to Guyers House soon.

Thank you for a fabulous review Gary, we are pleased to hear you all had a comfortable stay and we really hope we will be able to welcome you back to Guyers House very soon.

Thank you for your review Paul, please do let us know how we could offer a more comfortable stay for you next time.

We're sorry to hear you didn't enjoy your recent stay Keira, our team are not aware of any concerns raised at the time, we would have been happy to assist.

Thank you for your review Alan, we're sorry to hear service was a little slow but pleased to hear you liked our location and breakfast. We'd love to welcome you back again soon!

Thank you for sharing feedback on your recent stay with us Caroline. The photos on our website are a true reflection of our rooms, I'm sad to read you feel different. The bed linen is brand new from our supplier and of a premium quality. We're not aware of any showers leaking, had this been raised, we'd have happily asked our maintenance team to look into this. We do hope you'll try us again.

Thank you Helen!

Thank you for your lovely review, we hope to welcome you back to Guyers House soon!

Thank you Richard, please do reach out to us with how you feel we could improve.

Thank you for your feedback, we're pleased to hear you enjoyed your recent comfortable stay with us. We have noted your feedback and have shared with our maintenance team. We hope to welcome you back to Guyers House soon!

Thank you for sharing your feedback with us Richard, I am sorry to hear you feel we are maintaining standards. I am pleased to hear you enjoyed dinner with us. Our breakfast menu on our website is a sample menu and therefore the dishes aren't always available if we're serving a buffet. Our chefs are never 'too busy' to make a different type of egg.I personally checked you in and I did not say we are too busy to answer the phone, I simply advised that we experience a high number of calls but always call guests back that leave a message and we answer as many calls as we possibly can, I am sorry that you didn't reflect this in your review.

Thank you for your kind words Monika and we are pleased to hear you had a comfortable stay with us. We do have a refurbishment project planned for 2024, so please do try us again!

Thank you!

Thank you for your amazing review Edward! We are all delighted to hear you enjoyed your recent stay with us and found your stay to be relaxing. I am pleased to hear your kind words regarding our team, they really are a credit to us! We hope to welcome you back to Guyers House soon.

Thank you for sharing feedback on your recent stay. Our Garden House rooms are ran off to boilers and we are not aware of any issues regarding it being delayed? The restaurant offers both a set menu and a bar menu to offer choice and varying price points. We hope you will try us again when next in the area.

Thank you for your kind review Andrew, we hope to welcome you back to Guyers House soon!

Thank you for your kind feedback Douglas. We're sorry to hear you weren't impressed with your dining experience, please do let us know how you feel this could be improved. We hope to welcome you back to Guyers House soon.

Thank you for your review Dave! Please do let us know how we could improve for the future.

Thank you for your review Stephen, our hotel intends to keep the tradition and charm of a late 1700's building but we appreciate this isn't to everyone's tastes. I'm sorry to hear you won't be staying with us again, but unfortunately we cannot afford to absorb cancellation loses.

Thank you for your rating Mary, please do let us know how we could improve for next time!

Thank you for sharing feedback on your recent stay with us James. We shall certainly take a look at the bathroom ceiling. I'm sorry you felt the amenities were basic, we offer high quality products from a branded supplier and I am a little confused about your view as it looks over the kitchen garden.

Thank you for a lovely review Jonathan, I am pleased to hear our team were helpful and that you enjoyed breakfast! Please do let us know how we can improve for next time!

Thank you for your delightful review Andrew. We are all pleased to hear you found our team to be helpful and friendly and that you had a comfortable and quiet stay! We do apologise for the issues with the EV charging, unfortunately, we have had issues with overnight charging that prevent us for now offering this. We hope to welcome you back to Guyers House soon.

Thank you for your lovely review Veronica, please do let us know how we can achieve a 5 next time!

Thank you for your wonderful review Kathryn, we hope to welcome you back to Guyers House soon!

We're sorry to hear you didn't enjoy your stay Phil, please do contact us should you wish to discuss this further.