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Opiniones de Stone Brook Inn

2 out of 5
Stone Brook Inn
21 Wayson Lane, Counce, TN

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 8 de 51 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 51 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 51 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 51 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 51 opiniones" "

5.4/10

Limpieza

6.6/10

Servicio y personal

4.0/10

Servicios

5.0/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Linda, Box elder

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I liked the hostess, when i checked in. She was very nice. What i didn't like was, the room smelled dirty but didnt see bugs. The mattress was okay, could upgrade. The entire room of furniture was really outdated, but we did stay a extra night also. They are dog friendly
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

John

Viaje en grupo
Place was basic but no bugs. Close to the road lots of truck traffic made it noisey.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 21 mar. 2024
Thanks!

4/10 Malo

James

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dead bugs and dirt in the coffee pot. TV is on antenna so it was constantly scrambling for service and last had to shave with cold water, hot water finally kicked in 10 minutes after the fact. All in all roughly $30/$40 over priced.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager , el 22 oct. 2023
Sorry for the inconvenience.

6/10 Aceptable

Curtis

Viaje de negocios, Viaje familiar
No le gustó: Condiciones de la propiedad
Property is ready for a remodel. Outside area needed cleaned up. Mattresses and AC units need hauled off. Beds were decently comfortable and AC units did work great. Need dead bolt on doors. I loved the Counce, TN area.
Se hospedó 3 noches en junio de 2023
Respuesta de Manager, el 17 jun. 2023
Thanks for your honest advise.

4/10 Malo

Rhonda

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to State Park was the only good thing about the trip
Se hospedó 2 noches en octubre de 2022
Respuesta de Manaher, el 7 dic. 2022
Thanks!

10/10 Excelente

Terry

Se hospedó 1 noche en mayo de 2022

4/10 Malo

Hurston

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very gross
Se hospedó 2 noches en abril de 2022
Respuesta de Management, el 26 abr. 2022
Sorry to say, but I should upload pictures of the mess you left for us! So that other hoteliers know that who you are!!

2/10 Terrible

Mark

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Supposed to be a two night stay. We walked in and within five minutes roaches appeared. We slept with the lights on. Got up the next day and checked out. The wallpaper was falling off the walls roaches were running out from bathroom mirror and outlet covers. The coffee pot had old coffee in it
Se hospedó 2 noches en abril de 2022
Respuesta de Manager, el 5 abr. 2022
Sorry for inconvenience.

4/10 Malo

stephen

Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 5 abr. 2022
Sorry for inconvenience.

4/10 Malo

Michael

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was dirty. People were outside talking or banging on doors all night.
Se hospedó 1 noche en marzo de 2022
Respuesta de Management, el 22 mar. 2022
Sorry for the inconvevience.

2/10 Terrible

Jonathan

No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2022
Respuesta de Management, el 13 mar. 2022
Sorry, if you that way!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
We found a bug just after we got there. During the night my wife was bitten several times.
Se hospedó 1 noche en marzo de 2022
Respuesta de Management, el 12 mar. 2022
Sorry for inconvenience. We appreciate if we know the room no. to carry out pest control.

8/10 Bueno

Russell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Simple and clean motel.
Nice small motel. Simple and clean. Daily housekeeping.
Se hospedó 3 noches en octubre de 2021
Respuesta de Management, el 5 dic. 2021
Thx! Come back oon.

6/10 Aceptable

sean

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Better than being 20 minutes away
Older motel. Couple who runs it seem very nice but motel is in desperate need of updates.
Se hospedó 1 noche en octubre de 2021
Respuesta de Management, el 5 dic. 2021
We are in the process of remoelling.

8/10 Bueno

MIGUEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay. Biggest drawback was no food delivery from restaurants. Only from local service.
Se hospedó 1 noche en septiembre de 2021
Respuesta de Manager, el 1 oct. 2021
Thanks! We have some local that delivers! We will try to provide more information now onwards.

2/10 Terrible

Allen

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
DON’T DO IT!
Do not book this hotel. Consider yourself warned. Filthy, unkept. Unprofessional owners. It is very much in need of remodeling and is in poor shape. I booked on hotels.com, thinking this was a decent establishment. I checked in, looked at the room which smelled awful, and returned to the check in counter to ask for a refund. They refused a refund and would not even refund me for the next night. I left and booked another hotel which was 30 miles away. I hope this helps another person learn from my experience….and expense!
Se hospedó 2 noches en septiembre de 2021
Respuesta de Manager, el 7 sept. 2021
Sorry for inconvenience! But FYI, we had a guest staying in the same room for 3 nights without any complaint!!! About the refund, please READ (prior booking) our policy for refund which clearly states that there is NO REFUND within 48 hrs window.

8/10 Bueno

Dwayne

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 15 ago. 2021
We will improve our service. Thanks!

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de Management, el 22 jul. 2021
Thanks

2/10 Terrible

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This motel is old but we have stayed there before, several times. The rooms we had were always large, the air was always cold, and the water was always hot. Other than being dated, there were no complaints. It’s been a couple of years since then and it has changed terribly! The walls were filthy and had not been cleaned in ages. The wallpaper was coming off in countless places. And in the first room we had, the air never really cooled. We were prepared to overlook those things even though we were disappointed in the condition of the facility and of of our room specifically. (Not to mention the small roach that came from behind the torn wallpaper in the bathroom above the shower) Until we came back from a day and night on the water and walking into a room with bugs!!! There were several small bugs on the walls ans 2 IN OUR BED! And while we were checking for other issues and taking pictures, a cockroach came from out of the sink. I called and told them I needed to be moved and they agreed to give us another room. That rooms was in no better condition, however we only saw 1 cockroach and killed it. When I checked out, the nice lady at the desk acted as if there were no way her place would have roaches! She said the last guest in that room has to have brought them in. But regardless, I had to spray my bag and clothes before bringing them in my home for fear of roaches being in my bags. And was not offered a refund of any kind or even a discount for the disgusting environment!
Se hospedó 3 noches en julio de 2021
Respuesta de Anonymous, el 15 jul. 2021
Soory, For FYI: We have bigger rooms, you insisted to get the one that is smaller. We would have given another room if you had roaches in that room. Anyway now it is fully sanitised and free of bigs.

2/10 Terrible

Cliente verificado

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very rude. There were no towels or wash rags. The beds were dirty. The floors were dirty. The remote did not have batteries in it. Getting the Wi-Fi password was a hassle. They called us an hour and a half before check out to check out.
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 15 jul. 2021
We are sorry for inconvenience and will be taken care of your next visit.

6/10 Aceptable

Richard

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 15 jul. 2021
See you soon!

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ice buckets had dirt in them. Table was broken had L brackets holding it together and the tv did not work. Did not receive no money back when we checked out the same day as checking in!
Se hospedó 2 noches en mayo de 2021
Respuesta de Management, el 7 jun. 2021
Thank you for your feedback. We will ensure this does not happen in future.

10/10 Excelente

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay quiet
Se hospedó 5 noches en abril de 2021
Respuesta de Manager, el 22 abr. 2021
Appreciated!

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not clean
Se hospedó 1 noche en marzo de 2021
Respuesta de Anonym, el 16 abr. 2021
Sorry and good luck!

2/10 Terrible

Matthew

Viaje en grupo
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
disappointing
They hit us up for extra money we didn’t have... we rented this room while my fiancé and I were out of town with two friends of ours... short on money our other sleeping arrangements fell through so we found this place. It had two beds in the room so we decided to all 4 share the room. After paying a VERY OVERPRICED $97, they hit us up for ANOTHER $30 because we had our two friend with us... AFTER they’d already ran my card and didn’t allow refunds... they kept saying it was “the policy”... they ended up settling for $20 extra but Still payed $117 for a “$30 type of room”. I don’t understand how it cost them another dime to have the other two people with us... it felt like they took advantage of the situation. I told them we were short on money and that $20 was a lot of money to us at the time... HAVE A HEART PEOPLE!! I hope that extra $20 was worth it... because we will never stay there again. I’d sleep In my truck before I gave them another dime.
Se hospedó 1 noche en septiembre de 2020
Respuesta de Management, el 9 sept. 2020
We are sorry for the inconvenience, Matt. If you have read our policy (available for review) before you made the online reservation, you would have not end up in this situation. Our policy is same for all customers. Also we have same rates for similar rooms for a given date. Not custom. We assure you that we have not taken any ADVANTAGE of you or your situation.

4/10 Malo

Cliente verificado

Se hospedó 1 noche en junio de 2020
Respuesta de Anonymous , el 28 jun. 2020
Sorry for inconvenience.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2020
Respuesta de Manager, el 6 jun. 2020
Thank you...

2/10 Terrible

Robert

Se hospedó 2 noches en mayo de 2020
Respuesta de Manager, el 26 may. 2020
We are sorry for any inconvenience. No clue what was wrong!

6/10 Aceptable

Cliente verificado

No le gustó: Servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de Manager, el 5 ene. 2020
Sorry for inconvenience.

2/10 Terrible

Gracie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Discustinngly filthy!
Worse place I've ever been in! Filthy, mold everywhere in bathroom. Stain bedding and very rude manager! The room had a stench of cigarette smoke and who knows what else! Unsafe conditions. No security lock on room and manager said my room number aloud in front of other male customers! I've reported the facility to the local Health department
Se hospedó 2 noches en agosto de 2019
Respuesta de anonymous, el 14 oct. 2019
You did not get your refund as per our policy that is why you making this bogus theory.

8/10 Bueno

Ginny

Viaje en grupo
Le gustó: Servicio y personal y servicios
For what it is, the Stone Brook Inn is a perfectly acceptable and pleasant motel. HOWEVER, one must acknowledge going in what it is: a cheap hotel for you to sleep in during your weekend at the lake. It is not an extraordinarily NICE hotel. It's not a Hampton or Holiday Inn. It's a cheap, local, hotel. As such, while it was far from the nicest hotel I had ever stayed at, I also didn't live in fear of needing to update my tetanus shot if I scratched myself on something. Admittedly, I did spend the last morning we were there smelling something vaguely like mold, and the state of the bottom of the shower curtain made me steer very clear of it, but other than that, it was all very clean. Also, the service was exceptional- when we discovered that my dad had accidentally booked a smoking room, the lady at the desk asked how long we were staying, checked over her options, and moved us to a non-smoking room, no extra charge. Having a fully working fridge, wifi, and microwave was also really nice! All in all, it's not that impressive a hotel, but it certainly does the job we needed it to. Just don't expect the lap of luxury.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

George

Le gustó: Servicio y personal y comodidad de las habitaciones
We were the only guests the night we stayed. It was a bed and shower that served their purpose.
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Candace

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Infested With Roaches
We checked into this hotel, and then checked back out about 15 minutes later. There were roaches in the bed (underneath the blankets), on the walls, and on the bathroom counter. We encountered this issue here last summer and spoke with the owner about it and felt confident they would’ve remedied this issue by now, so we gave them another chance. The front desk employee (family member of the owner) gave me the same shocked/surprised look when I informed them they still had a roach infestation there. This family lives in this hotel, and there is no way they do not know there are roaches. Every thing about this place is very low quality; rooms smell like cigarette smoke (including the non-smoking ones), the beds and sheets are gross, the lamps on the walls are yellowed and falling apart... We won’t be giving any more chances here. I will never stay here again.
Se hospedó 3 noches en mayo de 2019

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de Jay, el 4 abr. 2019
We are sorry for the inconvenience.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
Property looked like it was full of permanent residents that was a section 8 housing. People checked in next door and was complaining at 3 am that their bed was not even made. There was food crumbs everywhere on the floor. Opened the fridge and there were roacbes inside. Pillow cases were covered in long hair like they never changed or even as much as washed them. Pillows looked like the were 20 years old and yellow with stains.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Manager, el 12 ene. 2019
Sorry for the inconvenience. We have inspected all the rooms but could not find anything wrong the way it has been described.

8/10 Bueno

Betty

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
to see my sister befor sge pass on
the room was fine the beds was great their was lots of hot water the fridge didnt stay cold but the coffee maker worked great was only their for a few days because my sister has stage 4 cancer she only has a a month or so left ti live
Se hospedó 2 noches en octubre de 2018

8/10 Bueno

Stacy

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

Doc, Tennessee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great deal for the money you pay. The room was clean, the bed was comfortable, the shower was hot and with good water pressure. The family who runs it were friendly and helpful.
Se hospedó 1 noche en junio de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible place to stay
The room smelled of cigarette smoke and mold, bought Lysol spray for the carpet and all surfaces.(non smoking room) The light fixtures were falling off of the wall and as was the towel rack in the bathroom. There was a light bulb out over the sink in the bathroom. I have better shop towels in my garage than were in the bathroom. I was assured on check in that i could check out early if needed as paper mill outages are very fluid, but on my attempt to checkout early i was informed that i needed 48 hours notice. I have stayed in thousands of hotels around the world over the years and have never encountered this. I definately would not recommend this hotel to anyone.
Se hospedó 6 noches en marzo de 2018
Respuesta de Anonymous, el 31 mar. 2018
We are sorry for any inconvenience. Also wants to mention that you read and understand the reservation policy prior to reserve any room in any property. Our policy is standard and same for all our customers and it is listed on Expedia booking website.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Bad
Few complaints. Door didn't lock: I walked right in by pushing it. Terrifying. Dead bug on the floor. Believe it was a roach. Shower didn't work. Old TV. Heard a man snoring next door. Save your money.
Se hospedó 1 noche en enero de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
Basic
What you would expect
Se hospedó 1 noche en julio de 2017

6/10 Aceptable

elaine

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Never again
Nice people, but I had to clean the coffee maker completely before using it. It was in the bathroom, on the counter! Yuck! Sub standard linens, stained. Had to call several times to get the TV to work. I think they are in way over their heads financially here. WI Fi signal was weak, their son was in the front office gaming on it.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Spend a little extra and stay at the Hampton
Upon arrival found 2 shell casings in the parking lot. Door jam at one point had been kicked in. Bathroom door did not shut & was was kicked in. Tub was dirty. But the worse part, I went to pull the covers down found hair on the pillow (that was not mine) and red stains on the pillow case. Immediately left. Lost 68.00 and will never stay there again.

10/10 Excelente

stonebrook, counce tn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent
great service clean room

10/10 Excelente

Christa, Pickwick tn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
what a great place to stay...
wonderful.....it was a clean... comfortable beds...the service was awesome...would recommend to stay to family and friends..very quiet very relaxing loved my week here and we will be back again...

2/10 Terrible

Robert

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This place should not be promoted
The place was needs to be refurbished. They provided only one towel. And even though the main attraction in the area is the Shiloh Battlefield, they didn't even know how to direct me there. No good places to eat nearby, either...This place should not be promoted.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

karen, West Tennessee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall was a good weekend. Hotel staff was very nice and helpful. Although A/C could have be colder and hot water in shower was more warm than hot.

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great price, clean, and nice
Room was affordable and had all my basic needs. Staff was friendly and helpful. Made for a relaxing stay. Would go again.

10/10 Excelente

berkley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
labor day 2010
will be back