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Opiniones de Motel 6 Covington, TN

2 out of 5
Motel 6 Covington, TN
901 Hwy 51 N, Covington, TN

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 33 de 122 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 30 de 122 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 122 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 122 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 122 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

6.0/10

Servicios

6.6/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2019

10/10 Excelente

Enedina

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Michael

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Overpriced, had to redo door keycard, $90 and didn’t even have cup of coffee, no one in office at 7am checkout, left key in window FUslotbe
Se hospedó 1 noche en abril de 2024
Respuesta de Brand Experience Team, el 7 may. 2024
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Malo

Kyle

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All the metal was rusted out or missing. Toilet was yellow. Shower head was on the ground.
Se hospedó 7 noches en marzo de 2024
Respuesta de Brand Experience Team, el 17 abr. 2024
Hi Kyle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Bueno

Tiffany, big sandy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stay was nice. Construction crew staying there were loud kicking off their boots after midnight, but nothing bad. Told front desk about light bulb being out above the sink
Se hospedó 1 noche en febrero de 2024
Respuesta de Nancy Y., el 5 mar. 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excelente

Amanda

Le gustó: Servicios
They was very nice
Se hospedó 2 noches en febrero de 2024
Respuesta de Brand Experience Team, el 26 feb. 2024
Hi AmandaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excelente

Lovely

Se hospedó 7 noches en febrero de 2024
Respuesta de Brand Experience Team, el 9 mar. 2024
Hi Lovely, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

2/10 Terrible

Donte

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible
Se hospedó 3 noches en febrero de 2024
Respuesta de Brand Experience Team, el 20 feb. 2024
Hi Donte,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Aceptable

Janet

Viaje familiar
No le gustó: Servicios
Refrigerator needs updating
Se hospedó 1 noche en febrero de 2024
Respuesta de Brand Experience Team, el 20 feb. 2024
Hi Janet, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excelente

Jami

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Terrible. Service good.
Very poor set up. Felt dirty and unkept. Very difficult night sleep.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team, el 8 ene. 2024
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Ricky

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2023

2/10 Terrible

Haley

Viaje de negocios, Viaje en pareja, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pets are “welcome” but they’re really not. They critique everything your pets do and act like they’re burdens. Told me my dogs couldn’t use the restroom on the property that I had to take them to the Mexican resteraunt next door. Absolutely one of the worst places I have ever stayed due to customer service. Shower head was broke off the wall. Pillows were thin as paper. No shampoo or anything.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team, el 20 dic. 2023
Hi Haley,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excelente

Hunter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Lisa

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The lady at the front desk was very nice and helpful but the older lady that was there wasn’t very pleasant we had to bring out our dirty towels and they never cleaned the 3 days we were there. The back of the door was filthy when I went to shut it I felt something sticky. Overall I rate it as a 21/2
Se hospedó 3 noches en octubre de 2023
Respuesta de Brand Experience Team, el 31 oct. 2023
Hi LisaWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Alesha

No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Christopher

Se hospedó 1 noche en julio de 2023

4/10 Malo

Anthony

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
When i got to the room the front door bolts were loose. Also the bed cover had holes in them.And then the next day i ask why my room wasnt clean she responded there was only one worker there.
Se hospedó 3 noches en mayo de 2023
Respuesta de Nancy Y., el 14 jun. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst Trip Ever
Poor Quality.Bed Discomfort. No accommodations: iron, blow dryer, shampoo/conditioner, etc. no coffee or coffee maker in room. We wore wrinkled close almost entire stay. Had an event on last day of stay, had to purchase an iron.
Se hospedó 2 noches en mayo de 2023
Respuesta de Brand Experience Team, el 6 jun. 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excelente

Trinity

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean quiet and fast check in and lots of restaurants walking distance😊😊👍👍
Se hospedó 1 noche en abril de 2023
Respuesta de Nancy Y., el 12 abr. 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Aceptable

Elon

Respuesta de Brand Experience Team, el 6 mar. 2023
Hi Elon,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Nathaniel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Low income hell hole
The front desk lady was totally rude and she was there everyday I avoided her as much as possible. The pool was nasty. There were cigarette burns all over everything. I see why it was so cheap. This place is a total dump. When I first got to my room I didn’t think the air conditioner worked but they turn off the circuit breaker to it when no one stay there. The jacuzzi tub was nasty and the caulking all over it looked like it was done by Tim Taylor. The floor was nasty. Also if you spend so much time there why not deep clean your rooms and add a fresh coat of paint replace the doors with fist holes in them. Update all your stuff so you can charge more money. Power wash your concrete.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Nancy Y., el 2 nov. 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Malo

Caysha

Se hospedó 1 noche en septiembre de 2022
Respuesta de Nancy Y., el 2 nov. 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excelente

Ranesha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
will stay there next time i come to Covington. Room was clean. Bed was comfy.
Se hospedó 3 noches en julio de 2022

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
THE ROACH MOTEL
I booked a nonsmoking room and the room reeked of smoke and the smell of old bug spray. I notified the front desk as soon as I walked in and she told me there was nothing they could do about the smell of smoke in a nonsmoking room. I asked for another room and the front desk stated they had long term guess and all the room where in use that was the only available room. I thought it was because we got in late. We called all the other motels they were booked to truckers so we had to stay at the room it was hot and musty smelling we woke up and there were roaches crawling every my small child had screamed because they were in the bed. I notified the front desk and she said we brought them with us so she didn’t want to refund us for our stay not close out the rest of our stay so I contacted hotels.command stated that the motel had little house for bugs around the room DO NOT WASTE YOUR MONEY
Se hospedó 2 noches en junio de 2022
Respuesta de Nancy Y. , el 22 jun. 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

10/10 Excelente

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Pleased
Perfectly nice, clean, neat room. So often, budget-type rooms are in poor condition. Not the case with this one. And, surprisingly, very quiet, especially for a Friday night. Was expecting a disaster, but was very pleased. Will stay there again.
Se hospedó 1 noche en junio de 2022
Respuesta de Nancy Y., el 22 jun. 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

6/10 Aceptable

Joseph

Le gustó: Limpieza
There was a little delay getting a room key card set up. The rest was OK. No breakfast was provided, but there is a Mexican restaurant on one side and a supermarket on the other.
Se hospedó 1 noche en mayo de 2022
Respuesta de Nancy Y., el 22 jun. 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 Bueno

Brooke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect price for our needs
We just needed a place to sleep for one night & had a hard time finding a decent priced room because it was last-minute. The price was VERY reasonable & reviews were average. Check in was easy. The room had a VERY strong odor of pot and was a non-smoking room. So I made the front desk aware immediately so we would not be charged for smoking. They offered to move us, which I declined. I just wanted them to be aware! Room was clean. Bed was comfy. Sofa was dirty but we were not hanging out in the room much so it did not matter. TV did not have many options & was fuzzy. It was actually a quiet stay too. It was fine for our needs while in the area.
Se hospedó 1 noche en mayo de 2022
Respuesta de Nancy Y., el 22 jun. 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

8/10 Bueno

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Jennifer, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.

6/10 Aceptable

Clyde

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Clyde, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

2/10 Terrible

KATHY, Killeen

Viaje en grupo
The room that was offered was upstairs and there was a member of our party who could not climb stairs. Asked for a room on the floor. Stated there was no room on first floor available. Did not stay at this hotel. Had to get a room at another hotel.
Se hospedó 1 noche en abril de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Kathy, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

6/10 Aceptable

Sarah

Viaje con mascota, Viaje familiar
No le gustó: Condiciones de la propiedad
Had reserved a non smoking room online said there was 6 rooms available.. when we arrived at the motel to check in the receptionist said all they had available was a smoking room .... disappointing to make a reservation online and not get the room we paid for
Se hospedó 1 noche en marzo de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Sarah, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Jennifer, Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
standard Motel 6
Typical Motel 6 - clean enough, nice enough - the bed's base was off some how and every time you moved it sounded like metal - woke me up a few times. Other than that - good location, quiet enough.
Se hospedó 1 noche en febrero de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Traveler, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!

8/10 Bueno

Samuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice economical hotel
I stayed at this location due to the fact that a recent ice storm took out the electrical power and it was too cold to stay in a house without utilities. This Motel 6 was one of the nicer ones I have ever stayed in. The room was very clean and in pretty good repair. The heat worked a little too well. This location was in walking distance to a few decent places to eat where I didn't have to drive on potential slick roads. The only problem I had was the walls were a little thin and I could hear my neighbors.
Se hospedó 2 noches en febrero de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Samuel, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

10/10 Excelente

michael

Just what you need for good night sleep
Se hospedó 1 noche en febrero de 2022
Respuesta de Brand Experience Team, el 18 abr. 2022
Dear Michael, Five stars?! We’re blushing. Thanks for your review, we really appreciate the support.

8/10 Bueno

Shelby

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is the only property in town that allows pets so we stay here every year on our journey south and back. Everything was fine, nothing fancy, older furnishings but clean and everything worked. Bed comfortable and area quiet at night. Employees are all friendly and helpful. No breakfast, but McDonald's within walking distance. Nice to have Mexican restaurant right next door.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Brand Experience Team, el 3 feb. 2022
Hi Shelby, Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit. Until the next time, We’ll Leave the Light on For You! Lilith #Team6

6/10 Aceptable

Chrisie

Viaje de negocios
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

4/10 Malo

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
The room smelled smokey and there was a dirty wash cloth on the floor when I came into the room and there were several things broken in the room.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Brand Experience Team, el 3 feb. 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excelente

Ralph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

Fabian

Viaje de negocios
No le gustó: Comodidad de las habitaciones
Update the bed
My stay was good. Only thing that could have been better was the king mattress in room. Mattress was really thin. Could feel every spring. Otherwise it was decent stay.
Se hospedó 2 noches en agosto de 2021
Respuesta de Brand Experience Team, el 11 oct. 2021
Hi Fabian, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excelente

Ralph

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great dog friendly hotel.
We actually drove up from Memphis to stay in a small town. Motel is right on the strip. Lots of restaurants and shopping nearby. The room was clean with newer flooring. Parking is limited in front of the rooms. We checked in late so we had to park in front of the building. Check in was easy. Check out was a breeze.
Se hospedó 1 noche en agosto de 2021
Respuesta de Brand Experience Team, el 11 oct. 2021
Hi Ralph, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6

10/10 Excelente

Jeffrey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfied Customer
I'm always treated very nicely by the staff and if I have any concerns or needs, they make sure to go above and beyond to make sure I'm satisfied. I'll definitely recommend Motel 6 - Covington to anyone.
Se hospedó 1 noche en julio de 2021
Respuesta de Brand Experience Team, el 11 oct. 2021
Hi Kim, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

2/10 Terrible

Angela

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
It was not good.
Was locked out of lobby. Was told person was coming, but had to call to get any response. Had a reservation for 4, but was asked if one bed was enough. Only had 2 towels, when asked for 4 more, (I have girls). Only wanted to give me 2. Paid on line but wanted to know how I was paying. Will not stay at another motel 6. Especially if run by a Patel
Se hospedó 1 noche en julio de 2021
Respuesta de Brand Experience Team, el 27 jul. 2021
Greetings Angela, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Denise L. #Team6

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Everything was great except the shower head barely worked and there was no hair dryer.
Se hospedó 3 noches en mayo de 2021

4/10 Malo

Tina

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Filthy
First room smelled and looked like someone had been doing a ton of drugs there. Filthy. We complained and they instantly switched our rooms. The next didn’t smell bad but the place really needs a complete makeover. The air conditioner in both rooms were disgustingly filthy along with all the stains and rush cleaning job on the shower. The tv struggled to only have 25 lines interrupting the detailed view. Never again.
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfied Customer
I've stayed at this motel before and I've always been pleased with my stay. The staff always make sure my needs are taken care of and in a timely manner.
Se hospedó 1 noche en abril de 2021