Dear KENIA,Kindly accept our sincere apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations. I want to personally express my apologies for the oversight in cleaning that led to the presence of garbage in your room. This is certainly not reflective of the high standards we uphold, and we understand the frustration and inconvenience it must have caused. We have conducted a thorough investigation into the matter, and I want to assure you that immediate action is being taken to address the lapses in our housekeeping procedures. Our commitment to providing a clean and comfortable environment for our guests is unwavering, and we are implementing corrective measures to prevent such occurrences in the future.If there are any additional details or specific concerns you would like us to address, please feel free to contact us directly. We value your feedback, and we are committed to learning from this experience to enhance our services. Once again, I apologize for the lapse in our service and any discomfort it may have caused. We sincerely hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing this matter to our attention, and we appreciate your understanding.Thank You,Atrium Hotel & Suites DFW Management

Dear Jhostin,We kindly express our heartfelt gratitude for the positive feedback you shared about your recent stay at our hotel. We are delighted to learn that you found our attention to detail to be second to none. Your kind words are a source of motivation for our entire team, and we are thrilled to have contributed to making your experience memorable. Providing exceptional service is at the core of our values, and it is truly rewarding to know that our efforts have been noticed and appreciated. We understand that the success of our hotel is built on the satisfaction of our guests, and your positive comments inspire us to maintain the highest standards of hospitality. Your feedback serves as a reminder of the impact we can have on our guests' experiences, and we are committed to consistently delivering excellence.Your insights will help us celebrate the achievements of our dedicated staff and identify areas where we can continue to excel. Once again, thank you for choosing our hotel, and we look forward to the pleasure of serving you again in the future. Thank You,Atrium Hotel & Suites DFW Management

I am really sorry we did not live up to your expectations. We take customer service seriously. Was wondering if you could share specifics that merited this low score and comment. Your response would help me better identify and resolve the issues.However, regardless of your response, we thank you for your feedback.We do hope you will come back for a whole new experience. We are in the process of updating the hotel, and you will see a lot of improvement in the near future.SincerelySally NaiduGeneral Manager

Thank you for your generous score and compliments. We are thrilled to know that you enjoyed your stay here. We pride ourselves on our large clean rooms. We are constantly upgrading the facility and amenities offered. We look forward to seeing you back again soon.SincerelySally NaiduGeneral Manager

Dear Adriana,Thank you for rating your stay at  Atrium Hotel & Suites DFW.  We are glad to learn that your stay at our Irving Hotel was good; however, we would love to know how we could've improved your experience.  Please do reach out to us to provide more detail about your experience so we can continue to improve our product and service. Thank You,Atrium Hotel & Suites DFW Management

Dear Mario, Wow!  Thank you so much for writing us a PERFECT SCORE REVIEW!  Our friendly and supportive staff works hard to keep the guest rooms clean, convenient, and comfortable.  We would love to have your company once again. Best Regards,Atrium Hotel Management

Thank you so much for that perfect score. We are thrilled to know that you enjoyed your stay here. We pride ourselves on our large clean room and great location and excellent customer service. We cannot wait to have you back again. Sincerely Sally Naidu

Dear Terry,We're thrilled to hear that everything was perfect during your stay! Our top priority is providing an exceptional experience for our guests, and we're delighted that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another perfect stay in the future!Thank You,Atrium Hotel & Suites DFW Management

Dear Jennifer,We're thrilled to hear that we could provide you with a comfortable and convenient stay during your unplanned delay in Dallas! It's great that you found our hotel to be easy to book, with seamless check-in and convenient transportation to the airport. We're glad you enjoyed our restaurant and bar options, as well as the breakfast and comfortable accommodations. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Thank You,Atrium Hotel & Suites DFW Management

Dear Gloria,Thank you for choosing to stay with us again and for your kind words about our hotel. We're delighted to hear that you've had enjoyable experiences during your visits to see your family. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that you find our hotel a good place to stay. We look forward to welcoming you back for your next visit, and we hope to make it even more memorable.Thank You,Atrium Hotel & Suites DFW Management

Dear Renee,Thank you for your kind words. We're thrilled you found your stay with us nice and comfortable. Providing a pleasant experience for our guests is what we strive for, and we're delighted that you enjoyed your time at our hotel. If there's anything else we can do to make your stay even better, please let us know. We look forward to hosting you again soon.Thank You,Atrium Hotel & Suites DFW Management

Dear Ruben,Thank you for bringing this matter to our attention. We sincerely apologize for the behavior you experienced from our restaurant waiter. Providing excellent service is our top priority, and we're disappointed to hear that we fell short of your expectations. Rest assured, we will address this issue with our staff to ensure that all guests are treated with the utmost respect and courtesy. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We hope you will give us another opportunity to exceed your expectations in the future. Please feel free to reach out to us directly if there is anything else we can do to make amends.Sincerely,Atrium Hotel & Suites DFW Management

Dear Christopher,Thank you for your comment regarding our complimentary breakfast offering. We are delighted to provide our guests with a satisfying breakfast to start their day off right. We hope you enjoyed the selection and found it to be a valuable addition to your stay. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back for another enjoyable visit.Thank You,Atrium Hotel & Suites DFW Management

Dear Brenda,Thank you for sharing your experience with us. We appreciate your acknowledgment of our staff's efforts and apologize for any oversight regarding cleanliness. Your feedback will be addressed with our housekeeping team to ensure thorough checks in every room. We're glad to hear that our location was convenient for your needs and that you found transportation easily accessible. Should you choose to stay with us again, we'll strive to exceed your expectations in every aspect. Your satisfaction is our priority.Thank You,Atrium Hotel & Suites DFW Management

Dear Jason,We're thrilled to hear that you appreciated the cleanliness of our facilities and the quality of service provided during your stay! Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time.Thank You,Atrium Hotel & Suites DFW Management

Dear Bobby,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Atrium Hotel & Suites DFW. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Atrium Hotel & Suites DFW hotel soon!Thank You,Atrium Hotel & Suites DFW Management

Dear Edwin,We apologize for the inconvenience regarding the breakfast charges. Your reservation should have included breakfast, and we regret any oversight in billing you for it. Please reach out to our front desk or management team at your earliest convenience so we can rectify this issue. We appreciate your understanding and hope to have the opportunity to make it right during your future stays.Sincerely,Atrium Hotel & Suites DFW Management

Thank you so much for your perfect score and generous compliments. We aim for the highest level of guest satisfaction, and compliments from our satisfied guests, motivate us to do even more.We pride ourselves on our large clean rooms, great location and excellent customer service.We look forward to seeing you back again soon.SincerelySally NaiduGeneral Manager

Dear ORLANDO,We are truly sorry to hear about the unfortunate events you experienced during your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we deeply regret that we failed to meet your expectations on multiple occasions. We sincerely apologize for the inconvenience caused by the malfunctioning AC unit in your room and the delay in addressing the issue despite your repeated requests for assistance. This does not reflect the high standards of service we strive to uphold, and we are disappointed that we did not rectify the situation promptly. Furthermore, we understand the frustration and inconvenience of discovering a leak in your bathroom, and we apologize for the lack of immediate assistance in resolving this issue. Please know that we have addressed these matters with our team to ensure proper procedures for responding to guest requests and maintenance issues. We are grateful for your patience and understanding throughout this ordeal, and we hope that the relocation to another room provided you with the comfort and rest you deserved. Your feedback is invaluable to us, and we will use it to improve our services and prevent similar incidents in the future.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Thank You,Atrium Hotel & Suites DFW Management

Dear Milt,We sincerely apologize for the disappointing experience you encountered with our shuttle service. Providing efficient and courteous transportation services is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. We are deeply concerned to hear about the behavior of our shuttle driver and the lack of assistance provided. Please be assured that we have addressed this matter with our transportation team to ensure that all our staff members always uphold the highest standards of professionalism and hospitality. We understand the importance of clear communication and assistance, especially in a complex airport environment like DFW, and we apologize for any inconvenience caused by the driver's failure to announce the different terminal stops. Your feedback regarding the driver's attitude and behavior is invaluable to us, and we assure you that appropriate steps will be taken to address these concerns and prevent any recurrence in the future.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Thank You,Atrium Hotel & Suites DFW Management

Dear Jose,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Atrium Hotel & Suites DFW.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Atrium Hotel & Suites DFW hotel soon!Thank You,Atrium Hotel & Suites DFW Management

So happy to know that you enjoyed your stay and also that our staff took good care of you. Thank you for your generous score. We aim for the highest level of guest satisfaction and generous compliments from our satisfied guests motivate us to do even better.We look forward to seeing you back again soon.SincerelySally NaiduGeneral Manager

Dear Adam,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Atrium Hotel & Suites DFW Management

Dear Uchenna,Thank you for sharing your experience with us, and we appreciate your positive remarks about the unique atrium design and the usefulness of the kitchenette. However, we sincerely apologize for any inconvenience you faced with the air conditioning and the dismissive attitude of our front desk staff. Your feedback is valuable to us, and we will address this issue with our team to ensure that all guests receive the highest level of hospitality and assistance, especially when facing challenges during their stay. We're glad to hear that the room change was handled without issue, and we hope the remainder of your stay was more enjoyable. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with an improved experience on your next visit.Thank You,Atrium Hotel & Suites DFW Management

Dear Scott,Thank you for taking the time to share your positive feedback! We're delighted you found our hotel nice and clean, with large, comfortable rooms. Creating a pleasant and comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel!Thank You,Atrium Hotel & Suites DFW Management

Dear Rebecca,Thank you for taking the time to share your experience with us, even during a short stay. We're pleased to hear that our shuttle service to DFW played a crucial role in easing the challenges of connecting flights, especially considering the delays you encountered. Ensuring the convenience and comfort of our guests, particularly during tight travel schedules, is a top priority for us. We're delighted to have been of assistance, and we hope that despite the brief duration of your stay, it left a positive impression.If your future travels bring you back our way, we would be honored to welcome you for a more extended and enjoyable stay. Safe travels, and thank you for choosing our hotel for your short layover.Thank You,Atrium Hotel & Suites DFW Management

Dear yvette,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces.We hope you will stay with us again soon!Thank You,Atrium Hotel & Suites DFW Management

Dear Ryan,Thank you for taking the time to share your feedback with us. We're delighted to hear that the hotel's convenience for your work and its proximity to your remote office and the airport met your expectations. We appreciate your suggestion regarding the lighting, and we'll certainly consider it as we continue to enhance our guests' experiences.We value your feedback and look forward to the opportunity to host you again.Thank You,Atrium Hotel & Suites DFW Management

Dear Brandy,Thank you for a Perfect Score Rating on your stay at Atrium Hotel & Suites DFW.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Atrium Hotel & Suites DFW Management

Dear Kimberly,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we deeply regret that the pick-up from the airport took longer than expected, the car rental was not available to you, and there was an issue with a waterbug in your room. We understand the importance of timely service and cleanliness, and we apologize for falling short of your expectations. Rest assured, we will address these issues with our team to ensure that similar situations do not occur in the future.Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future.Thank You,Atrium Hotel & Suites DFW Management

Dear Giao,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Atrium Hotel & Suites DFW. We would love to host you again on your next visit to Atrium Hotel & Suites DFW.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Atrium Hotel & Suites DFW Management

Dear Michael,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Atrium Hotel & Suites DFW. We work tirelessly to ensure our guests experience the best hospitality in Atrium Hotel & Suites DFW.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Atrium Hotel & Suites DFW Management

Dear billy,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our hotel to be very clean and roomy. Our top priority is providing a comfortable and spacious environment for our guests, and we're glad we could meet your expectations.We appreciate your kind words and look forward to the opportunity to welcome you back for another pleasant stay. Thank you for choosing our hotel, and we're grateful for your positive review.Thank You,Atrium Hotel & Suites DFW Management

Dear Cristal,Thank you for staying with us when you visited Atrium Hotel & Suites DFW. It makes me happy to hear that you enjoyed your stay.We hope to be able to host you again soon at Atrium Hotel & Suites DFW!Thank You,Atrium Hotel & Suites DFW Management

Dear Wilson,Thank you for sharing your feedback with us, and we sincerely apologize for the issues you encountered during your stay. Your experience falls short of the standards we aim to provide, and we regret any inconvenience this may have caused. We apologize for the lack of a TV in your room, and we understand the importance of such amenities. Our team will investigate this matter promptly to ensure that all rooms are equipped as expected. Your comments about the unhelpful staff are concerning, and we will address this issue with our team to ensure that we provide the assistance and service our guests deserve.We appreciate your honest feedback, and we are committed to addressing these issues to enhance the experience for our guests. We hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Thank You,Atrium Hotel & Suites DFW Management

Dear Jackelyne,We appreciate your time reviewing your stay with us at Atrium Hotel & Suites DFW.  An honest assessment is always welcome because it helps us improve our product and service, so Thank You for highlighting any shortcomings.Thank You,Atrium Hotel & Suites DFW Management

Dear CARVAOYS,Thank you for sharing your experience. We regret any discomfort you faced with our beds. Your feedback is valuable, and we'll strive to enhance our services.We appreciate your patronage and hope to welcome you again for an improved stay.Thank You,Atrium Hotel & Suites DFW Management

Dear Christopher,Thank you for your feedback.  We appreciate your stay with us. We understand the importance of seamless TV access and apologize for any inconvenience.  Your input is valuable, and we'll explore ways to enhance the entertainment experience for our guests.  We hope to have the opportunity to welcome you back for an improved stay.Thank You,Atrium Hotel & Suites DFW Management

Dear NAYOUNG,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Atrium Hotel & Suites DFW Management

Dear Justin,We apologize for the inconvenience you experienced during your stay.  Your feedback is valuable, and we take it seriously as we strive to provide a seamless and comfortable experience for our guests.We regret any delays during check-in and the issues with your room key and outlets.  Rest assured, we will address these concerns with our team to ensure improvements in our service and communication.Regarding the early construction noise, we apologize for the disturbance to your sleep.  We will look into our procedures to minimize any inconvenience to our guests in the future.Your comments about parking will be used to enhance our communication and ensure that guests are well-informed about our facilities.We appreciate your patience and understanding.  If there's anything more you'd like to share or if there are specific ways we can make it up to you, please let us know.  We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Atrium Hotel & Suites DFW Management

Dear Scott,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Atrium Hotel & Suites DFW.  We work tirelessly to ensure our guests experience the best hospitality in Atrium Hotel & Suites DFW.Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Atrium Hotel & Suites DFW Management

Dear Jorge,Thank you for rating your stay at  Atrium Hotel & Suites DFW. We are glad to learn that your stay at our Atrium Hotel & Suites DFW Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Thank You,Atrium Hotel & Suites DFW Management

Dear Rene,We appreciate your feedback and are pleased to hear that you found our hotel good in terms of both price and location.  Providing value for our guests is important to us, and we're glad you had a positive experience.If there are any specific aspects you enjoyed or if there's anything we can do to enhance your future stays, please feel free to let us know.  We value your input and look forward to welcoming you back in the future.Thank You,Atrium Hotel & Suites DFW Management

Dear Brenda,We sincerely apologize for the negative experience you had during your stay.  It is disheartening to learn that the cleanliness and overall condition of the hotel did not meet your expectations.  Your feedback is crucial, and we take it seriously.We will investigate the issues you mentioned to ensure they are addressed promptly.  If there's anything specific you would like to share, or if there are ways we can make amends for your experience, please feel free to provide more details.We genuinely appreciate your feedback, as it helps us identify areas for improvement.  We hope you will consider giving us another chance to provide a better experience.Sincerely,Atrium Hotel & Suites DFW Management

Dear Bryan,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,Atrium Hotel & Suites DFW Management

Dear Shaun,We appreciate your positive feedback about your stay.  However, we apologize for any inconvenience regarding the delay in returning your deposit.  We understand the importance of a timely resolution and will investigate this matter promptly.  If you have not received your deposit back, please get in touch with our front desk or management, and we will expedite the process to ensure a swift resolution.  We value your stay and want to address any concerns promptly.  Thank you for bringing this to our attention.Sincerely,Atrium Hotel & Suites DFW Management

Dear Damian,We apologize for the inconvenience you experienced with our overnight staff.  Your feedback is important to us, and we take it seriously.  We're pleased to hear that the morning staff provided helpful and friendly service.  Please rest assured that we will address the issue with our overnight team to ensure a more positive experience for our guests in the future.  Thank you for bringing this to our attention, and we appreciate your understanding.  We hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely,Atrium Hotel & Suites DFW Management