Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 430 de 1001 opiniones" "
10 - Excelente
430
Puntuación de 8, es decir, Bueno. Basada en 276 de 1001 opiniones" "
8 - Bueno
276
Puntuación de 6, es decir, Aceptable. Basada en 115 de 1001 opiniones" "
6 - Aceptable
115
Puntuación de 4, es decir, Malo. Basada en 82 de 1001 opiniones" "
4 - Malo
82
Puntuación de 2, es decir, Terrible. Basada en 98 de 1001 opiniones" "
2 - Terrible
98
8.2/10
Limpieza
8.4/10
Servicio y personal
7.6/10
Servicios
7.8/10
Condiciones de la propiedad
7.8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Ulises
Viaje en grupo
30 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Ulises
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 1 ene. 2024
Dear Guest,Thank you for sharing your experience. We are pleased to know that everything was very good during your stay. We appreciate your positive rating and hope to have the opportunity to welcome you again to provide you with another satisfactory experience.Sincerely, Hotel Manager
8/10 Bueno
Michelle
Viaje en pareja
30 dic. 2023
Me encantó es un hotel no muy nuevo pero es acogedor y limpio que es lo más importante y tiene lo que uno necesita. Además esta espacioso. Lo vuelvo a rentar gracias!
Michelle
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 1 ene. 2024
Dear Guest,Thank you for sharing your positive experience! We are glad to know that you enjoyed your stay at our hotel and appreciated the welcoming cleanliness and comfort we offer. We are proud to know that you found everything you needed and that you liked the space. We hope to have the pleasure of welcoming you again in the future. Thank you for choosing us!Sincerely, Hotel Manager
10/10 Excelente
Diana
13 dic. 2023
Diana
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 3 ene. 2024
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager
10/10 Excelente
Agustín
Viaje familiar
3 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cómodo el hotel y cercano al aeropuerto
Agustín
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 5 dic. 2023
Dear Guest,We appreciate your positive feedback about our hotel's comfort and proximity to the airport. It's great to know that you had a comfortable stay. If there are any specific aspects you enjoyed or suggestions for improvement, please feel free to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager
10/10 Excelente
Elda
Viaje de negocios
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Relación precio calidad es muy buena, y se ve que está remodelado, alfombra limpia. Me gusta mucho quedarme aquí en mis viajes de tabajo
Elda
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 28 nov. 2023
Dear Guest,We appreciate your positive review. We're glad to hear that you appreciate the value and that you noticed our renovations, including carpet cleaning. We are delighted to be your choice during your work trips. We hope to continue offering you a satisfactory experience in the future. Thanks for your preference!Sincerely, Hotel Manager
10/10 Excelente
jessica
22 nov. 2023
jessica
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 23 nov. 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
8/10 Bueno
Mariana
1 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I think it would be cleanner if you change the carpet from the floor and put mosaic. The fridge and the air conditioner were noisy all the time
Mariana
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 2 nov. 2023
Dear Guest,Thank you for sharing your thoughts about your recent stay at our hotel. Your feedback is valuable in helping us make improvements. We apologize for the noise issues you encountered with the fridge and air conditioner during your stay. Rest assured, we will address these concerns to ensure a more peaceful environment for our guests. We also appreciate your suggestion about replacing the carpet with mosaic for a cleaner look. Your input will be considered as we continue to make enhancements to our facilities. If you choose to stay with us again, we hope to provide a more satisfying experience.Sincerely,Hotel Manager
10/10 Excelente
maria virgen
14 sept. 2023
maria virgen
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager, el 4 oct. 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager
10/10 Excelente
Paulina, San Jose del Cabo
Viaje en grupo, Viaje en pareja
26 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cerca del aeropuerto con los servicios básicos
Paulina
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Manager, el 27 jun. 2023
Dear GuestThanks for choosing our hotel. I'm so pleased that you found a clean and perfect location close to the airport. I'm so pleased that your overall stay was satisfied. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.SincerelyHotel Manager
10/10 Excelente
m
17 dic. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
m
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Manager, el 21 dic. 2022
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely,Hotel Manager
8/10 Bueno
Hugo
10 dic. 2022
Hugo
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Manager, el 2 may. 2023
Dear Hugo,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager
8/10 Bueno
Oscar
31 ago. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Oscar
Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Manager, el 2 may. 2023
Dear Oscar,Thanks for stay at our hotel and giving the 4-star rating. We let us know what to improve our service to score 4 to 5. I am glad you like your stay at our hotel. Hope you will stay with us again.SincerelyHotel Manager.
10/10 Excelente
Hector
4 jul. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A good guest service, nice rooms and quiet place.
Hector
Se hospedó 1 noche en junio de 2022
Respuesta de Hotel Manager, el 7 jul. 2022
Dear Guest,
Thank you so much for your kind words. I’m so pleased that you found us a clean, comfortable and that you liked our friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.
Sincerely,
Hotel Manager
6/10 Aceptable
Enrique
23 jun. 2022
Enrique
Se hospedó 1 noche en junio de 2022
Respuesta de Hotel Manager, el 25 jun. 2022
Dear guest
Thanks for the stay at our hotel and great feedback by giving us a 6 out of 10 ratings. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay.
Sincerely
Hotel Manager
2/10 Terrible
Richard Vargas
Viaje familiar
16 nov. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
el peor hotel que he estados en mi vida
Richard Vargas
Se hospedó 1 noche en noviembre de 2021
Respuesta de Hotel Manager, el 17 nov. 2021
Dear Guest,
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider.
Sincerely,
Hotel Manager
6/10 Aceptable
Luis
Viaje familiar
4 nov. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
FALTA DE SERVICIO
MUY CARO EL HOTEL ES MAS CARO QUE EL HAYTT Y NO TIENE RESTORAN
Luis
Se hospedó 1 noche en octubre de 2021
Respuesta de Hotel Manager, el 8 nov. 2021
Dear Guest
Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.
Sincerely
Hotel Manager
8/10 Bueno
Cliente verificado
Viaje familiar con niños
15 ago. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Agradable
Cliente verificado
Se hospedó 1 noche en agosto de 2021
Respuesta de Hotel Manager, el 16 ago. 2021
Dear Guest,
Thanks for stay and great feedback. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comment shall motivate us to better our Hospitality. Hope to you see again.
Sincerely,
Hotel Manager
6/10 Aceptable
Cliente verificado
15 jul. 2021
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Fue difícil ubicarlo, no me agrado el aroma de humedad en el cuarto.
No hay ninguna persona que ayude con el equipaje y si requiere remodelación el edificio.
Cliente verificado
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel manager, el 15 jul. 2021
Dear Guest, Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest.I hope you will give us another chance to satisfy you the next time you're in the area. Sincerely, Hotel Manager
10/10 Excelente
Cliente verificado
Viaje familiar con niños
12 may. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio de transportación al y del aéreo puerto y su cercania
Cliente verificado
Se hospedó 1 noche en mayo de 2021
Respuesta de Hotel Manager, el 13 may. 2021
Dear Guest
Thanks for choosing our hotel. I'm so pleased that you found a clean and perfect location close to the airport. I'm so pleased that your overall stay was satisfied. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.
Sincerely
Hotel Manager
8/10 Bueno
Cliente verificado
Viaje familiar
1 may. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien. Comodo
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Manager., el 3 may. 2021
Querido invitado,
Agradecemos sinceramente que haya escrito esta reseña. Estoy muy contento de que nos haya encontrado un hotel limpio, cómodo y agradable. Estoy feliz de haber satisfecho sus necesidades tan bien. Estamos muy orgullosos de este hotel y de servir a huéspedes como usted. Espero que nos recomiende a otras personas y esperamos tenerlo pronto con nosotros nuevamente.
Atentamente,
Gerente del hotel.
6/10 Aceptable
Manuel
16 abr. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Manuel
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Manager., el 17 abr. 2021
Dear Guest,
Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 6 to 10, please be sure to let us know. We appreciate your business.
Sincerely,
Hotel Manager.
10/10 Excelente
Cliente verificado
Viaje familiar
11 abr. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio amables el personal estaba todo en su lugar
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de Hotel Manager., el 12 abr. 2021
Querido invitado,
Gracias por sus amables palabras sobre nuestro hotel limpio, cómodo y agradable. Estoy muy contento de que nuestro hotel lo haya impresionado de muchas maneras. Nos enfocamos en ofrecer una experiencia al huésped que satisfará a una amplia gama de viajeros. Cuando estés de nuevo en la zona, espero que nos conviertas en tu primera opción.
Atentamente,
Gerente del hotel.
10/10 Excelente
Luis Enrique
Viaje familiar
9 abr. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable
Muy recomendable
Luis Enrique
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Manager., el 9 abr. 2021
Querido invitado,
Agradecemos el valioso tiempo que dedicó a compartir sus comentarios. Me alegra que recomiende nuestro hotel a otras personas y que haya tenido una estancia agradable. Nuestro objetivo es satisfacer las necesidades y superar las expectativas de todos los huéspedes. Cuando necesite un lugar limpio y cómodo para quedarse en el área en el futuro, estaremos aquí para ayudarlo.
Atentamente,
Gerente del hotel.
8/10 Bueno
Cliente verificado
Viaje en pareja
19 mar. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
Cerca de aeropuerto, lo cual lo hace muy atractivo
Cliente verificado
Se hospedó 1 noche en marzo de 2021
Respuesta de Hotel Manager, el 20 mar. 2021
Dear Guest
Thanks for choosing our hotel. I'm so pleased that you found a clean and perfect location close to the airport. I'm so pleased that your overall stay was satisfied. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.
Sincerely
Hotel Manager
2/10 Terrible
Cliente verificado
Viaje familiar con niños
5 ene. 2021
No le gustó: Limpieza y servicio y personal
Habían cucarachas. El aire no funcionaba. El personal poco amable.
Cliente verificado
Se hospedó 1 noche en diciembre de 2020
Respuesta de Hotel Manager., el 5 ene. 2021
Dear Guest,
Thanks for your comments. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you.
Sincerely,
Hotel Manager.
10/10 Excelente
Cristina
Viaje en grupo, Viaje familiar
30 ago. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente estadia
Cristina
Se hospedó 2 noches en agosto de 2020
Respuesta de Hotel Manager, el 31 ago. 2020
Dear Guest, Thank you for the review. I’m glad you had an acceptable experience with us. We take providing a great guest experience very seriously. We look forward to having you with us again soon. Sincerely, Hotel Manager.
10/10 Excelente
Carlos Alberto
Viaje de negocios
15 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Carlos Alberto
Se hospedó 1 noche en marzo de 2020
Respuesta de Hotel Manager, el 16 mar. 2020
Dear Guest
Thanks for choosing our hotel and giving a 10 out of 10 ratings. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback.
Sincerely
Hotel Manager
10/10 Excelente
MARCO
21 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo recomiendo
Atención y instalaciones excelentes
MARCO
Se hospedó 1 noche en octubre de 2019
Respuesta de Hotel Manager, el 22 oct. 2019
Dear Guest,
Thanks for taking a moment to comment about our hotel. I'm so pleased that your experience was nice enough here that you would recommend us to others. I hope you have a chance to do that. If you have family members, friends or colleagues traveling in this area, make sure they know about our hotel. We'll do a great job meeting their needs too.
Sincerely,
Hotel Manager
10/10 Excelente
Cliente verificado
Viaje familiar
13 jul. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto, muy buen hotel y excelente personal
Cliente verificado
Se hospedó 1 noche en julio de 2019
Respuesta de Hotel Manager, el 16 jul. 2019
Thanks for staying with us. We appreciate your feedback!
6/10 Aceptable
Cliente verificado
20 jun. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
La persona en front desk me trato muy mal... persona ruda y con actitud hacia mi persina
Cliente verificado
Se hospedó 1 noche en junio de 2019
Respuesta de Hotel Manager, el 22 jun. 2019
Dear Guest,
Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behavior. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel again and feel the new experience of hospitality.
Sincerely,
Hotel Manager
2/10 Terrible
Veena
10 may. 2024
The did not let me checkin as I came here on morning of 10th. My flight got delayed and could not come here on 9th.
They asked to make a new reservation. This is not fair given that there is atleast 4 hours on my reservation
This is simply unfair. Request you to refund my money.
Veena
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 11 may. 2024
Dear Guest,We apologize for the inconvenience you experienced with your reservation. We'll review our procedures to prevent similar issues and encourage you to contact our reservations department directly for assistance with your refund. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
10/10 Excelente
Mary
Viaje familiar
4 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My favorite thing was the staff at Clarion. Absolutely excellent.
Mary
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 4 may. 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that our staff made your stay at Clarion exceptional. Providing excellent service is always our top priority, and it's rewarding to know that our efforts were appreciated. We look forward to welcoming you back for another wonderful stay whenever your travels bring you this way again.Sincerely, Hotel Manager
6/10 Aceptable
Howard
Viaje en grupo, Viaje de negocios, Viaje familiar
26 abr. 2024
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It is worn down and need updating
Howard
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 27 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty regarding the condition of our property. Rest assured, we take your comments seriously and are constantly working on improvements to enhance our guests' experience. We hope to welcome you back in the future to showcase the positive changes we've made.Sincerely, Hotel Manager
10/10 Excelente
John
26 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
John
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
6/10 Aceptable
Caitlyn
23 abr. 2024
Le gustó: Servicio y personal
Caitlyn
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 25 abr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you chose to stay with us. However, we're sorry to learn that your experience didn't meet your expectations, resulting in a 3 out of 5 rating. Your comments are valuable to us, and we'll use them to address any areas needing improvement to enhance the guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excelente
BEVERLY
Viaje en pareja
23 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We like the convenience of the shuttle. Our stay is always pleasant.
BEVERLY
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 24 abr. 2024
Dear Beverly,Thank you for taking the time to share your feedback on Expedia! We're thrilled to hear that you enjoyed the convenience of our shuttle service and that your stay with us is always pleasant. Providing a seamless and enjoyable experience for our guests is our top priority, and we're glad to have met your expectations. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager
10/10 Excelente
Hannah Leah, Franklin
21 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was extremely welcoming and very friendly, and restaurant food was delicious!
Hannah Leah
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 22 abr. 2024
Dear Guest,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you found our staff welcoming and friendly, and that you enjoyed the delicious food at our restaurant. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
8/10 Bueno
DEBORAH
21 abr. 2024
Le gustó: Limpieza y servicio y personal
DEBORAH
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 23 abr. 2024
Dear Deborah,Thank you for sharing your feedback with us on Expedia. We appreciate your rating and would love to know how we can improve your experience to earn a higher rating in the future. Your input helps us make meaningful changes to enhance our guests' stays. Please feel free to reach out to us directly with any specific feedback or suggestions you may have.Sincerely,Hotel Manager
6/10 Aceptable
DEBORAH
Viaje en pareja
21 abr. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Our room was in the two hundred hall and the door opened to a closet that was partially blocking the entrance. We barely got our suitcase in. Very cramped room. Bathroom not tub and the shower toilet area looked painted this dark blue with old brown tile...shabby looking. We opened the curtains and our view was another building's windows that was about 20 feet away. So we were glad it was only for one night, as we stayed in a cramped room with the shades drawn.
DEBORAH
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 22 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the layout and size of your room, as well as the view from your window. Your comments are important to us, and we will review them with our team to see how we can improve. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
10/10 Excelente
Garland
Viaje de negocios
17 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay
Garland
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 19 abr. 2024
Dear Guest,Thank you for your excellent review on Expedia! We're delighted to hear that you had a great stay with us. Providing exceptional experiences for our guests is what we strive for, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering outstanding service.Sincerely, Hotel Manager
6/10 Aceptable
Carla
Viaje familiar
17 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
I really liked the pool and spa, but the cafe was awful. They actually ran out of eggs and so I had no breakfast. They should have a free breakfast anyway
Carla
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you enjoyed our pool and spa facilities. But at the same time, we apologize for the inconvenience you experienced at our cafe. We take your comments seriously and will address the issues with breakfast availability to ensure a more consistent experience for all guests. Your input helps us improve, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
8/10 Bueno
Abhiman, Irving
16 abr. 2024
Abhiman
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 6 may. 2024
Dear Guest,Thank you for your review. We're glad you had a positive experience overall. If there's anything specific you think we could improve to earn that extra star next time, we'd love to hear it. We hope to welcome you back soon for an even better stay!Sincerely, Hotel Manager
10/10 Excelente
Derrick
Viaje en pareja
13 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay everything was amazing loved the lounge in the hotel food and drinks was great
Derrick
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Manager, el 16 abr. 2024
Dear Derrick,Thank you for your perfect rating! We're thrilled to hear that you had a great stay with us and that you enjoyed our lounge, as well as the food and drinks. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager
2/10 Terrible
Elmer
Viaje de negocios
12 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No car parking
Elmer
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 12 abr. 2024
Dear Guest,We apologize for the inconvenience caused by the lack of car parking during your stay. Your feedback is important to us, and we regret that we were unable to provide adequate parking facilities. We will take your comments into consideration as we strive to improve our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact us directly.Sincerely, Hotel Manager
10/10 Excelente
Julie
11 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Julie
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 12 abr. 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
10/10 Excelente
Lisa
Viaje familiar
10 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff service was exceptional at the front desk. Very courteous and friendly.
Lisa
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 13 abr. 2024
Dear Guest,Thank you for your perfect rating and kind words about our staff! We're delighted to hear that you found our front desk service exceptional, courteous, and friendly. Providing excellent service is our priority, and we appreciate your recognition. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Sincerely, Hotel Manager
2/10 Terrible
Lisa, Emeryville
9 abr. 2024
Lisa
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 30 abr. 2024
Dear Guest,We're truly sorry to hear about your disappointing experience. Your satisfaction is our priority, and we apologize for falling short of your expectations. We would appreciate the opportunity to learn more about your specific concerns so we can address them promptly. Please reach out to us directly so we can make things right.Sincerely, Hotel Manager
8/10 Bueno
Donna
Viaje en pareja
9 abr. 2024
Le gustó: Limpieza y servicio y personal
Seems clean but room carpet is dirty looking. No door for shower and toilet? Can’t find any local tv channels NBC. ABC. CBS.
Donna
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 9 abr. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be clean, but we apologize for the appearance of the room carpet and the lack of a door for the shower and toilet. Your comments will be shared with our team for consideration. Regarding the TV channels, we apologize for any inconvenience. We will look into improving the channel selection for our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience during your next stay.Sincerely, Hotel Manager
10/10 Excelente
Christine
Viaje en pareja
8 abr. 2024
Everyone was so friendly and helpful
Christine
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 9 abr. 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our staff to be friendly and helpful. Providing exceptional service is our priority, and we're thrilled that you had a positive experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
4/10 Malo
Alex
Viaje en pareja
6 abr. 2024
No le gustó: Limpieza y servicios
Assigned room was being cleaned, had to get a new room, a bag of garbage sat outside our new room for hours, bathrooms have no ventilation.
Alex
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 8 abr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we're addressing these issues to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager