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Opiniones de Comfort Inn Dallas Park Central

2.5 out of 5
Comfort Inn Dallas Park Central
7815-A Lyndon B Johnson Freeway, Dallas, TX

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 93 de 369 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 99 de 369 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 66 de 369 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 369 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 63 de 369 opiniones" "

6.8/10

Limpieza

7.4/10

Servicio y personal

6.0/10

Servicios

6.4/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Blanca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 2 ene. 2024
Dear Guest,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

2/10 Terrible

Julian

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar es muy sucio, en la bañera encontramos, que estaba sucia, tenía como sangre o agua sucia…. Jamás volvería a ese lugar, nos tuvimos que salir y buscar otro alojamiento, no es justo no se hagan responsables por el dinero que uno pago
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 17 nov. 2023
Dear Guest,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 Excelente

Fabiola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR, el 4 may. 2023
Hi Fibolia,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

10/10 Excelente

Erika Beltran

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desayuno
Respuesta de Sophia CSR, el 4 dic. 2022
Hi Erika Beltran,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Terrible

Mariana

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mala experiencia
La verdad muy mala experiencia, el hotel olía bastante mal, no hay desayuno, no te hacen la limpieza de la habitación, se llevaron las toallas y no limpiaron nada. Cuando pedí otras me dijeron que ya no había. La verdad es que no me vuelvo a quedar en ese hotel.
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
La limpieza estaba a simple vista bien, solo que la alfombra estaba pegajosa en algunos lugares y el refrigerador estaba sin perillas para regular la temperatura
Se hospedó 2 noches en mayo de 2021

2/10 Terrible

Cliente verificado

Es un dolor de cabeza esta compania.tengan cuidado con esta compania .porque yo reserve y cancele al otro dia .y aun asi me cobraron.y supuestamente me iban a cobrar cuando yo llegara y nunca llege y me cobraron.
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

Sergio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
otel excelente cumple las expectativas
Excelente hotel , me llevé una grata sorpresa por el servicio , el desayuno y la ubicación , el precio muy accesible .... por supuesto que regresaría a este hotel en mi próximo viaje
Se hospedó 2 noches en enero de 2021

10/10 Excelente

Sergio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel a un excelente precio
El hotel está excelente a muy buen precio y con un desayuno muy rico
Se hospedó 5 noches en enero de 2021

10/10 Excelente

Madeline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Blessed
Amazing
Se hospedó 1 noche en julio de 2019
Respuesta de General Manager, el 25 jul. 2019
Dear Madeline, We're thrilled that you enjoyed your stay at Comfort Inn Dallas Park Central. We aim to impress, so it's fantastic to receive your five-star review. Your comfort is our pleasure, and we look forward to hosting you again! Sincerely, Guest Relations Manager Comfort Inn Dallas Park Central 7815A Lyndon B Johnson Fwy Dallas, TX 75251

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Esta muy bien relacionado el precio con la calidad, excelente ☺️
Se hospedó 1 noche en julio de 2019
Respuesta de General Manager, el 22 jul. 2019
We're honored you chose to stay with us and we thank you for taking the time to leave us a review. It's great to know that you found your stay an excellent value. Thank you for the lovely review! The next time you're in town, we welcome you back to Comfort Inn Dallas Park Central hotel in North Dallas! Sincerely, Guest Relations Manager Comfort Inn Dallas Park Central 7815A Lyndon B Johnson Fwy Dallas, TX 75251

10/10 Excelente

Humberto, Durango, México

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Los empleados muy amables, resolviendo correctamente todas nuestras dudas, lo mejor es que llegamos un poco tarde y no hubo ningun problema con la reservacion
Se hospedó 1 noche en mayo de 2019
Respuesta de General Manager, el 4 may. 2019
Dear Humberto, It was a joy having you as our guest at Comfort Inn Dallas Park Central. We're so pleased to hear that our friendly service and efficient check-in made for a memorable experience. Thank you for the five-star review! Please join us again the next time you're in the area. Sincerely, Guest Relations Manager Comfort Inn Dallas Central 7815A Lyndon B Johnson Fwy Dallas, TX 75251

10/10 Excelente

Humberto, Durango, México

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es una estancia muy agradable. Sobre todo por las personas que atienden
Se hospedó 1 noche en abril de 2019
Respuesta de General Manager, el 2 may. 2019
Dear Humberto, Thank you for your kind words! We're so pleased you enjoyed your stay at Comfort Inn Dallas Park Central, and we look forward to hosting you again during your next trip.

2/10 Terrible

Nancy

No le gustó: Limpieza y condiciones de la propiedad
Horrible experiencia, ants in the room very nasty
Horrible el primer cuarto estaba llenos de pelos y el segundo que me dieron estaba llenos de hormigas horrible y peligroso porque tengo bb y una hormiga podía entrar a su oido
Se hospedó 1 noche en marzo de 2019
Respuesta de General Manager, el 15 mar. 2019
Dear Nancy, Thank you for your stay. We value your constructive feedback and regret that your visit with us was not reflective of the standards of quality that we take pride in. Our housekeeping team will be informed of the concerns you shared. As so many satisfied guests can attest to, we are capable of delivering memorable value here on the beach. Give us another chance to change your perceptions with a superior future stay.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo estuvo excelente, el personal , instalaciones , ubicación !!!
Se hospedó 1 noche en diciembre de 2018
Respuesta de General Manager, el 26 dic. 2018
We're thrilled you enjoyed your stay at Comfort Inn Dallas Park Central and that you had everything you needed for a comfortable visit. Our friendly staff would be proud to host you again the next time you're in town.

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2018
Respuesta de Rony, el 23 may. 2018
Dear guest We regret that your stay with us was anything less than perfect. We strive to offer our guests outstanding service, so it's unfortunate to hear your experience didn't meet our standards. We will address your concerns with the appropriate members of our team so we can improve moving forward. We do hope to welcome you back in the future for a more positive experience.

8/10 Bueno

David Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very accommodating. Problem with hot/cold control on shower.
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 29 abr. 2024
Hi David,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excelente

Albert

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Bob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The air conditioner was very noisy, and it was not (or could not be) fixed by the time I checked out.
Se hospedó 4 noches en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Bob,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excelente

Mya

Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 31 mar. 2024
Hi Mya,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

6/10 Aceptable

Felicia

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 6 ene. 2024
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excelente

Shaunelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 30 dic. 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Yolanda

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Unsafe!
I felt very insafe unpin arrival of the hotel. It was rated a 4 star and it was definitely not. There was a lot of suspicious activity going around the hotel. I felt very uneasy and not safe. I did not have. Choice to stay because I was there on business. I will not stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 14 dic. 2023
Hi Yolanda,We regret any inconvenience you experienced during your stay. As a family-friendly hotel, ensuring safety and security is our utmost priority. We strive to create an environment where all guests feel secure. To address your concerns effectively, we would appreciate more details about your specific insecurities, allowing us to implement corrective measures for your future visits.

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff clean hotel
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 6 dic. 2023
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!

4/10 Malo

kaylee

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff wasn’t to nice, the hotel wasn’t the greatest it smelled musty. It had drugs all around. Just my opinion.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Sophia CSR, el 28 nov. 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

Monica

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was extremely dirty, people smoke in their rooms so the hallways reek and the smell lingered into the room and on my items and self. Not safe for children and I would not recommend this hotel.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Sophia CSR, el 18 nov. 2023
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

2/10 Terrible

Carmen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sophia CSR, el 16 nov. 2023
Dear Guest,Thank you for choosing us and completing the survey regarding your recent stay at our property. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Bueno

rafael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Remodeling and painting was performed during my stay. Overall stay was ok
Se hospedó 4 noches en noviembre de 2023
Respuesta de Sophia CSR, el 13 nov. 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

4/10 Malo

Lynn

No le gustó: Condiciones de la propiedad
Hotel is outdated.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 9 nov. 2023
Dear Guest,As you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

8/10 Bueno

Nelson

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 8 nov. 2023
Dear Guest,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

2/10 Terrible

Cole

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room had blood stains on the curtains, stains all over the bedding, head boards covered in grease and splintered , mold throughout the room. Bathroom door did not close, shower and ac did not work, liquor bottles blunt wraps All over the parking lot, people trying to sell you drugs inside. All night loud music, sirens, screaming and fighting. Highly unsafe and disgusting. Please do not ever come here.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 30 oct. 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Nelson

Le gustó: Limpieza
No le gustó: Servicio y personal
Staff were not trying too assist me
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 23 oct. 2023
Dear Guest,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, great value, wonderful staff who really do treat you like family, I've stayed at luxury resorts and I am very pleased to say I will be staying here again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 17 oct. 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

2/10 Terrible

Amanda

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
You get what you pay for.
Was given a fourth floor room, we stayed five days and after the first day construction began on our floor. Wet paint, spackel and dry wall followed into our room every time we left, the furniture was more than worn, pipes popped every time someone in the common area took a shower.. you get what you pay for.
Se hospedó 5 noches en octubre de 2023
Respuesta de Sophia CSR, el 17 oct. 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Anthony

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Car got stolen and property was nasty
Se hospedó 3 noches en octubre de 2023
Respuesta de Sophia CSR, el 17 oct. 2023
Dear Guest,I sincerely regret for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. For any further concerns please call up the property for the resolution.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great to rest up
Quick and easy check in. Friendly service. Very clean and comfy room.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 13 oct. 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

2/10 Terrible

Jeanette

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR, el 11 oct. 2023
Dear Guest,We are sad to see this rating. We regret the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Malo

Loida

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bedding was stained. So were the curtains and lampshades. A face towel smelled strong of kerosine
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 11 oct. 2023
Der Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excelente

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sophia CSR, el 16 sept. 2023
Hi Jorge,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Bueno

Jeronimo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 16 sept. 2023
Hi Jeronimo,Appreciate you for sharing the rating of your recent stay with us. Glad that you had a nice stay with us. However, our team goal is to give you an awesome stay. If you have any suggestions please share them with us. Hope to serve you better on your next visit.

8/10 Bueno

Janice

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good place to stay
It was a nice hotel for the price. It was loud sounded like a herd of cattle above my room. And though smoking wasn’t allowed, the smell of cigarette smoke was pretty strong when I checked in.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sophia CSR, el 14 sept. 2023
Hi Janice,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Justin

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 16 sept. 2023
Hi Justin,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

8/10 Bueno

Lilian

Se hospedó 11 noches en agosto de 2023
Respuesta de Sophia CSR, el 9 sept. 2023
Hi Lilian,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

8/10 Bueno

JUAN, Laredo

Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 19 sept. 2023
Hi Juan,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Nur zum Übernachten ok, für gutes Feeling e nicht
Es ist ein etwas in die Jahre gekommenes Hotel, Zimmer sind teils renoviert, Frühstück kontinental mit Toast, Kellogs und Waffeln, manchmal auch Ei, ging in Ordnung. Die anderen Gäste waren aber sehr dubios, teilweise fühlte man sich eher wie in einer Obdachlosenunterkunft. Abends bekamen wir Warnmeldungen aufs Handy, dass wir nicht mehr raus sollten. Wir kommen auf keinen Fall wieder.
Se hospedó 3 noches en agosto de 2023
Respuesta de Sophia CSR, el 8 sept. 2023
Dear Guest,I am sorry to hear that you had an unpleasant experience during your stay. Your feedback is valuable and will be taken seriously by the management to ensure that improvements are made to avoid such incidents in the future. It is unfortunate that the cleanliness and security were not up to your expectations, and the hotel will take steps to rectify the situation. Please accept our sincerest apologies for any inconvenience caused, and we hope that you will give us another chance to provide you with a more enjoyable experience in the future.

4/10 Malo

Jasmine

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel room is rundown and needs updating ASAP! There were cracks and hotels all around the foundation walls in the room. The sheets and blankets were stained and had burn holes in them. There were dead bugs by the window and inside the ceiling lights in the room. The pool was locked the entire time because no one would clean it and the hotel staff was hardly ever at the desk.The only plus is the bed was comfortable. The nightly fee was cheap so, you get that you pay for with this hotel.
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophia CSR, el 13 ago. 2023
Hi Jasmine,Sincerely appreciate your feedback and regret any inconvenience you experienced during your stay. We deeply value your insights as they enable us to continuously improve our services. Our reputation team is actively addressing the concerns you raised regarding the room's condition, and we are committed to promptly updating and enhancing the facilities. We apologize for any oversights in cleanliness and maintenance and assure you that corrective measures are being taken. We apologize for any inconvenience regarding pool access, as we strive to ensure a pleasant and refreshing experience for our guests. While we're pleased to hear you found comfort in the bed, we are determined to exceed your expectations on all fronts moving forward. We invite you to revisit, giving us the opportunity to showcase the positive changes we are implementing. Thank you for your valuable input, and we look forward to hosting you again soon.

8/10 Bueno

Portia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good break fast
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 9 ago. 2023
Hi Portia,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

6/10 Aceptable

Haley

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Towels were dirty, burn holes in the sheets, phone in room didn’t work, alarm didn’t work, the bathroom door was loud, no body wash bottle. Only provided two towels for 2 queen beds, should be 4..
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR, el 29 jul. 2023
Hi Haley,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

10/10 Excelente

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome place
All the workers were awesome and accomidating I went down for surgery
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 27 jul. 2023
Hi Christina,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nightmare
Front desk clerk was rude. Right when u walk in the place had a bad smell. When getting off elevator to go room you get hit with a big oh smell of Marijuana. It waa so strong down the whole hallway and in are room. The room looked like the previouse guest just left. Hair was all over the sheets. Floor hadnt been sweept. This hotel was a nightmare.
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR, el 16 jul. 2023
Hi Jennifer,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate these issues and will take the required measures. We hope to serve you better next time.