Sala de reuniones

Opiniones de Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

3.5 out of 5

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 537 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 206 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 64 de 1001 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

marco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Se hospedó 1 noche en noviembre de 2022
Respuesta de Josh, el 29 nov. 2022
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

8/10 Bueno

Adriana

Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Antonio

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo muy bien
Se hospedó 2 noches en agosto de 2022
Respuesta de GM, el 11 ago. 2022
Dear Antonio, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our Embassy Suites. We look forward to being your hotel of choice when in the area. Sincerely, Nigel Cossey General Manager

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hola! La alberca tenía demasiado fuerte el olor a cloro!! Nos quedamos varias noches, pero solo una ves se nos antojó meternos por el olor y no hay wifi!! El hotel y las habitaciones son maravillosas! El desayuno bueno!’
Se hospedó 3 noches en mayo de 2022
Respuesta de GM, el 17 may. 2022
Dear Maria, On behalf of our entire team, I would like to thank you for your sincere review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for choosing us while in the area. Sincerely, Nigel Cosey General Manager

10/10 Excelente

paola

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de GM, el 6 jul. 2021
Dear paola, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Rich Lundt General Manager

10/10 Excelente

Walter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2021
Respuesta de Rich Lundt, el 16 mar. 2021
Thank you for staying with us at Embassy Suites Frisco and for taking the time to share your experience. We value your business and look forward to welcoming you back soon.

4/10 Malo

jesus

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
No contaba con desayuno caliente ni servicio de snack bar
Se hospedó 1 noche en octubre de 2020
Respuesta de Rich Lundt, el 19 oct. 2020
Thanks for writing! I am always eager to hear your feedback. I want to personally apologize for the issues you encountered. Certainly Covid has impacted our industry and we have done our best to alert our customers before they arrive on property of the reduced services. We notify our customers via our website, we also have ample signage throughout the hotel. Our front desk agent should have also alerted you to the restrictions. I do apologize that you were not satisfied with your stay. Certainly comments such as yours help us to improve as a hotel. I know this does nothing to make up for a less than satisfactory experience, but hopefully will demonstrate our commitment to our guests.

4/10 Malo

Diana

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Our bedroom 1001 have a shower that when you use it all the bathroom get wet , it was a hazard for my senior Mom , and i felt one night at 3 am using the bathroom because at that time who will remember to be careful. Glad it qad me and not my mom
Se hospedó 4 noches en mayo de 2024
Respuesta de Josh, el 10 may. 2024
I am very sorry you did not enjoy your stay due to the nature of how our handicap rooms are designed. Unfortunately all our full handicap rooms are designed that way and are not able to make adjustments until our hotel is renovated. Thank you for your feedback and hope you consider staying with us in the future.

10/10 Excelente

Sambasiva, Amarillo

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location
Se hospedó 1 noche en marzo de 2024
Respuesta de GM , el 6 may. 2024
Dear Sambasiva, Thank you for sharing your feedback. We are delighted to hear that you had a superior experience with us and enjoyed our location. We look forward to welcoming you back soon! Best, Nigel Cossey, GM

6/10 Aceptable

Gerald

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 3 may. 2024
Dear Gerald, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Nigel Cossey, GM

10/10 Excelente

Chris

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, convenient location.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 23 abr. 2024
Dear Chris, Thank you for taking the time to share your feedback. I’m pleased to hear our friendly staff and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Nigel Cossey, GM

10/10 Excelente

Rebecca, Trenton

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My first embassy experience with super friendly breakfast staff.
Se hospedó 2 noches en abril de 2024
Respuesta de emily, el 22 abr. 2024
we are extremely grateful to you for taking the time to write and share your review on your first stay with us and we look forward to welcoming your guests back soon.

10/10 Excelente

Mary Ann

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the colors in this Embassey Suites
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 21 abr. 2024
Dear Mary Ann, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Nigel Cossey, GM

10/10 Excelente

Angelica

Viaje de negocios
Le gustó: Servicios
My room was quite comfortable.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 18 abr. 2024
Dear Angelia, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that your comfortable room was the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Nigel Cossey, GM

10/10 Excelente

Shera

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very nice and well maintained, staff was friendly and helpful. Breakfast was great. Did not appreciate the parking charges that were incurred daily to park on the premises.(there are no other parking options)
Se hospedó 2 noches en abril de 2024
Respuesta de Jaqukita Parker-Front Office Manager, el 15 abr. 2024
Dear valued guest,Thank you for taking the time out of your busy schedule to gives us your feedback. We also appreciate your feedback the regarding parking fee.

10/10 Excelente

Scott

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not the easiest to get in and out of since the entrance is off a one-way road. The staff was friendly and hospitable even on a very busy weekend. One of the better breakfasts offered in the morning.
Se hospedó 1 noche en abril de 2024
Respuesta de Jaqukita Parker-Front Office Manager, el 15 abr. 2024
Dear valued guest,Thank you for giving us your feedback it is greatly appreciated. We value and appreciate your business.

10/10 Excelente

Jackylynn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, el 15 abr. 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excelente

Marisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Emily, el 15 abr. 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excelente

Ria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family of 5 had a wonderful stay at the Embassy Suites in Frisco. It was very convenient to the tollways we needed to take while in town for the eclipse. What we were very impressed by was the service and the things included with our stay. The breakfast was absolutely amazing! I’ve never had such a great breakfast buffet at a hotel in a category like this. I was expecting cold eggs and muffins and the usual continental offerings. They exceeded expectations for sure with delicious made to order omelettes and giant Texas shaped waffles — my kids LOVED that. Another awesome addition to our stay was the daily happy hour from 5-630pm. Two free well cocktails every night of our stay and soft drinks/juices for the kids as well as some great snacks/eats. They had chicken strips, pretzel/cracker mix and other things to munch on. All of this really made our stay worthwhile and we would definitely be back when we are in the area.
Se hospedó 2 noches en abril de 2024
Respuesta de Emily, el 10 abr. 2024
We are so Happy to hear you enjoyed your stay with us! we hope to see you again soon!

8/10 Bueno

Jeff

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was good, main complaint was our bed you could feel the springs, and the bearing in the ac fan sounded like a train chugging along all night. We would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Kita-Front Office Manager, el 9 abr. 2024
Dear valued guest,Thank you for your feedback. We apologize for the issues you experienced with your bed and the noise from the AC fan. We appreciate your understanding and would be happy to welcome you back in the future. Please let us know if there is anything we can do to make your stay more comfortable next time. Thank you for choosing to stay with us.

10/10 Excelente

Tekle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Emily, el 10 abr. 2024
We are Happy to hear you enjoyed your stay with us we hope to see you again soon!

10/10 Excelente

Dorothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant experience and will visit again. Room was very clean and dining area so nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Jaqukita Parker-Front Office Manager, el 9 abr. 2024
Dear valued guest,We are happy to hear that you enjoyed your stay with us. We hope to see you again.

10/10 Excelente

Susana

Se hospedó 1 noche en abril de 2024
Respuesta de Kita-Front Office Manager, el 30 abr. 2024
Dear valued guest,Thank you for taking the time to give us your feedback. We hope to see you again.

10/10 Excelente

garth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was awesome. The shower drained slowly but was addressed
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 8 abr. 2024
Dear Garth, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our awesome breakfast. My apologies for the drainage issues; however, I am pleased that we were able to provide a resolution. Sincere feedback like yours allows us to positively impact future guest experiences. Best, Nigel Cossey, GM

10/10 Excelente

alicia, centerton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 7 abr. 2024
Dear alicia, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Nigel Cossey, GM

10/10 Excelente

Khadaja

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Josh, el 5 abr. 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excelente

Joan, Mattawan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staff. Clean Hotel
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 4 abr. 2024
Dear Joan, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Nigel Cossey, GM

2/10 Terrible

Robert

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 3 abr. 2024
Dear Robert, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Nigel Cossey, GM

10/10 Excelente

Tom

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access from North Dallas Tollway and Sam Rayburn Tollway. Next to Rough Rider Stadium. Staff were congenial and competent. The room was nice and big with lots of amenities.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, el 31 mar. 2024
Thank you for taking the time to review our hotel. I am delighted you enjoyed your stay. It is our pleasure to go above and beyond for our valued guests. Thank you for choosing us and we can't wait to welcome you again.

8/10 Bueno

JULIE

Se hospedó 2 noches en marzo de 2024
Respuesta de emily, el 22 abr. 2024
We look forward to welcoming you back soon.

10/10 Excelente

Benedict, Westlake

Se hospedó 2 noches en marzo de 2024
Respuesta de Emily, el 15 abr. 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Josh, el 25 mar. 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely would stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 24 mar. 2024
Dear Amy, This is what we LOVE to hear; thanks for making our day! We can't wait to welcome you again. Best, Nigel Cossey GM

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Emily, el 24 mar. 2024
We appreciate your business

2/10 Terrible

Michaela

No le gustó: Limpieza y servicio y personal
Horrible
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Dear Michaela, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Nigel Cossey, GM

8/10 Bueno

YIN

Se hospedó 1 noche en marzo de 2024
Respuesta de Jaqukita Parker-Front Office Manager, el 9 abr. 2024
Dear valued guest,We are happy to see that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Chele

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great experience at this hotel. Beds were comfy and it was walking distance to shopping and food. We would stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 16 mar. 2024
Dear Chele, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Nigel Cossey GM

8/10 Bueno

ERASMO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast hours, to short
Se hospedó 1 noche en marzo de 2024
Respuesta de Josh, el 15 mar. 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excelente

Sandra D

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was very convenient to be near the Comerica Center. Checking in and out was quick and easy, the room was clean and extremely comfortable. They have a great complimentary breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Josh, el 15 mar. 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excelente

Tracy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was super friendly and helpful
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 14 mar. 2024
Dear Tracy, We sincerely thank you for your kind rating. It brings us great joy to hear that our team was able to positively contribute to your stay. It was an absolute pleasure to have you as our guest and we eagerly anticipate your return. Best, Nigel Cossey GM

8/10 Bueno

Jason

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything for the most part was good. Our only issue was the breakfast this morning. Had to wait in a like for 30 minutes to get hot breakfast. They only had one cook and when we got up there they were out of waffle mix so my kids were very upset. I just felt they could have managed the like. Little better knowing it is spring break week and knowing what was booked in the hotel. I can say the Cook was amazing and doing as fast and the best he possibly could and when we spoke with management they were very sorry about the waffles and had a backup plan to put out for waffles.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 12 mar. 2024
Dear Jason, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your experience when having breakfast with us. We hope this will become the first of many visits. Best, Nigel Cossey GM

8/10 Bueno

Jonathan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved staying here, but did not like the fact that we had to pay for parking!
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 10 mar. 2024
Dear Jonathan, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Nigel Cossey GM

6/10 Aceptable

John Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not a big deal. Sent us to a room being worked on. Opened the door and a workman was in the room working. It was fine. We laughed. He talked to the front desk and my husband went and got new keys to a different room.
Se hospedó 3 noches en febrero de 2024
Respuesta de Emily, el 3 mar. 2024
We are sorry that happened we are glad to hear we got you moved to a new room how was the rest of the stay?

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jaqukita Parker-Front Office Manager, el 20 feb. 2024
We are glad to see that you enjoyed your stay with us. We hope to see you soon.

10/10 Excelente

Melissa, Fort Worth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean great breakfast
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 16 feb. 2024
Dear Melissa, I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again. Best, Jeffrey Chen GM

10/10 Excelente

Blanca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great stay. Breakfast was great, too. The only issue was our room had a funky smell.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 11 feb. 2024
Dear Blanca, Thank you for being our guest and for your time reviewing our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again. Best, Nigel Cossey GM

10/10 Excelente

Joshua

Se hospedó 2 noches en febrero de 2024
Respuesta de Josh, el 20 mar. 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suite Dallas-Frisco.

10/10 Excelente

Caron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was just a great experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 11 feb. 2024
Dear Caron, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Nigel Cossey GM

10/10 Excelente

Justin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff and hotel, lots of stuff very close by for dining and shopping.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 6 feb. 2024
Dear Justin, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Nigel Cossey GM

8/10 Bueno

Jerrod

Se hospedó 1 noche en enero de 2024
Respuesta de Josh, el 30 ene. 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.