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Opiniones de Hilton Anatole

4.5 out of 5
Hilton Anatole
2201 N Stemmons Freeway, Dallas, TX

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 485 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 215 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 134 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 98 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 74 de 1006 opiniones" "

8.6/10

Limpieza

8.0/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yonder

Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Anatole, el 20 may. 2024
Thank you for choosing the Hilton Anatole and for the perfect 5 star review! On behalf of the entire team, we look forward to welcoming you back in the future!

6/10 Aceptable

Francisco Muñoz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel muy bueno, pero lo que no me.gusto que no repetaron mi reservacion y tuve que buscar otro hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
Thank you for sharing your feedback.

8/10 Bueno

Jorge

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hilton Anatole, el 18 dic. 2023
Thank you for your feedback!

8/10 Bueno

Mario

Le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hilton Anatole, el 20 nov. 2023
Thank you for your feedback!

10/10 Excelente

MIRIAM

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2023

6/10 Aceptable

JULIO

Le gustó: Limpieza y servicio y personal
Very old rooms and no USB charging ports in 2023
Se hospedó 1 noche en julio de 2023
Respuesta de Hilton Anatole, el 2 ago. 2023
Julio, thank you for sharing your feedback. Please know that enhancements are already in the works to improve our guest experience at our historic Dallas hotel. Our Tower guest rooms will be completely refreshed by January 2024 and we hope you will return to enjoy our new accommodations.

4/10 Malo

Katia Maria Hernandez

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
No me gusto
Se hospedó 3 noches en marzo de 2023
Respuesta de fom, el 7 abr. 2023
Thank you for your feedback. We are disappointed that you did not enjoy your time as our valued guest. We hope you will allow us another opportunity to welcome you back so that we are able to improve your impression of us. It would be a pleasure to welcome you back!

10/10 Excelente

MARGARITA DE LORENA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUY BONITO HOTEL, AMPLIO, CON TODOS LOS SERVICIO Y AUNQUE HABIA MUCHA GENTE PARA EL CHECK-IN FUE MUY RAPIDO, MUY BIEN UBICADO, SUPER RECOMENDABLE
Se hospedó 2 noches en octubre de 2022
Respuesta de Dalya , el 27 oct. 2022
Gracias por quedarte con nosotras

2/10 Terrible

lorena, san antonio

No le gustó: Limpieza, servicios, condiciones de la propiedad
Fatal !!!! Pésimo servicio . No te respetan habiataciok solicitada . No limpian habitación si no se los pides y tampoco te avisan que son sus reglas , hablas y hablas a recepción te dicen que si pero no cuando y jamás llegan , recepción gente que no saben nada , no les importa dar buen servicio y menos atenderte . Muy mala experiencia ahhh aire condicionado no funcionaba , nos cambiaron en la mitad de la noche y yo suplicandooooo el cambio como si me hubieran dado habitación gratis . Un trato de lo peor !!! No recomiendo ,
Se hospedó 3 noches en junio de 2022
Respuesta de Hilton Anatole, el 30 jun. 2022
Good morning Lorena -- we are so sorry to hear of the inconveniences you incurred during your stay with us. I have passed your information along to our management team for further review and resolution.

6/10 Aceptable

Filiberto

Viaje de negocios, Viaje en pareja
No le gustó: Servicio y personal y servicios
La ubicación es excelente
Se hospedó 2 noches en enero de 2022
Respuesta de Hilton Anatole, el 21 ene. 2022
Gracias por tus comentarios!

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto el parqué acuático el restaurante Lo que no me gusto fue que en el cuarto la tv no tenia canales en español
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien gracias
Se hospedó 3 noches en junio de 2021

2/10 Terrible

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Muy mal servicio del personal, poco personal y 1 restaurante para dar servicio a todo el hotel, no pudimos hacer 1 sola comida en el hotel porque siempre lleno o se terminaba la comida!!
Se hospedó 2 noches en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien, solo los tiempos de espera para el restaurant muuuy largas. Podías esperar hasta 1 hora para sentarte a la mesa y otros 30min para que te sirvieran los platillos
Se hospedó 3 noches en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy completo
Se hospedó 3 noches en mayo de 2021

10/10 Excelente

Marcos

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect except no microwaves in room
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Elaine Marie

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’m definitely going back
Se hospedó 2 noches en mayo de 2024
Respuesta de FrontOfficeManager, el 22 may. 2024
Dear Elaine Marie,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big enough to entertain small enough to enjoy quiet spaces.
Se hospedó 2 noches en mayo de 2024
Respuesta de FrontOfficeManager, el 22 may. 2024
Dear Carmen,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Julio, Houston

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was amazing!
Se hospedó 1 noche en mayo de 2024
Respuesta de Hilton Anatole, el 20 may. 2024
Thank you for choosing the Hilton Anatole and for the perfect 5 star review! On behalf of the entire team, we look forward to welcoming you back in the future!

10/10 Excelente

Krystel

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Beautiful place! I wish SUR steakhouse had an area for sitting and sipping cocktails like it once did when the Wyndam owned it.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hilton Anatole, el 20 may. 2024
Thank you for staying at the Hilton Anatole. We appreciate your feedback.

8/10 Bueno

Youchen

Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Anatole, el 20 may. 2024
Thank you for your feedback.

10/10 Excelente

Laticia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office Manager , el 13 may. 2024
Dear Laticia,Thank you for choosing the Hilton Anatole and for the perfect 5 review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

RIchardson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de FrontOfficeManager, el 13 may. 2024
Dear Richardson,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Darlene

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stunning location. Beautiful artwork
Se hospedó 2 noches en mayo de 2024
Respuesta de Hilton Anatole, el 10 may. 2024
Thank you for sharing your feedback!

8/10 Bueno

Nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel, and everyone was very nice.
Se hospedó 2 noches en abril de 2024
Respuesta de FrontOfficeManager, el 5 may. 2024
Dear Nicholas,Thank you for choosing the Hilton Anatole and for the 4-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

6/10 Aceptable

Camrielle

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de FrontOfficeManager, el 3 may. 2024
Dear Camrielle,Thank you for choosing the Hilton Anatole! While I see you enjoyed your stay overall, it is our goal to provide our guests a 5-star experience. If there is anything we could have done differently to achieve that goal with your stay, please let us know. We look forward to the opportunity to welcome you back on your next visit to Dallas! Have a great weekend.

10/10 Excelente

Sandra, Southfield

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large, lots of activity, like being in a small town. Bathroom was small.
Se hospedó 3 noches en abril de 2024
Respuesta de FrontOfficeManager, el 1 may. 2024
Dear Sandra,Thank you for choosing the Hilton Anatole and for the 5-star review! I look forward to welcoming you back on your next visit to Dallas.

8/10 Bueno

Sheria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Anatole, el 29 abr. 2024
Thank you for your feedback!

10/10 Excelente

Isaac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hilton Anatole, el 29 abr. 2024
Thank you for your feedback!

6/10 Aceptable

Jordan

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Lots of kids in the adults only side of the pool while me and my wife were trying to relax. Hotel tried to charge us for valet even though we self parked and had to argue with them to get it refunded. Food and drinks outrageously overpriced and food was just ok. Could’ve stayed at a Double Tree and gotten the same experience. Hotel itself was beautiful though especially inside the atrium.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Anatole , el 24 abr. 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

6/10 Aceptable

Jynda

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
My biggest disappointment was the water pressure of lack there of. To take a bath or shower took forever. First night there wasn’t any hot water. Second night it took 35mins to fill half a bath. Our first night the AC wouldn’t go below 72. Reported to front desk and maintenance came right away and fixed us up. The guest rooms seem dated compared to the rest of the facility. There were several conventions going on at the same time and I felt the whole resort handled it well. I did fall my second night on a lime someone had discarded on the tile floor next to the ballroom o believe it was called. 2 employees seen and scooped the lime right up but didn’t check to see if I was okay or anything. Which was a bit disappointing and I did report this to the front desk. Thankfully I had my husbands arm and primarily landed on my left knee otherwise I would of been flat on my back from as fast as I was walking and as slick as the piece of lime was against the tile.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

4/10 Malo

Jason

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Terrible service. Checking in the gentleman was on his phone and wasn’t very pleasant.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Anatole, el 24 abr. 2024
Thank you for taking the time to share your experience at the Hilton Anatole with us. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests.

10/10 Excelente

Ariel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Besides the fire alarm going off everything was good
Se hospedó 1 noche en abril de 2024
Respuesta de FrontOfficeManager, el 24 abr. 2024
Dear Ariel,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

6/10 Aceptable

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
Thank you for your feedback!

8/10 Bueno

Doug

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
Beautiful property, the refurbished tower is amazing. All the staff that we met were friendly and professional. The fitness center is sad and run down. It does not reflect well in comparison to the rest of the facility. The Media Bar and Grill is wonderful for breakfast but lunch and dinner are pretty awful.
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
We're so glad you enjoyed your stay at the Hilton Anatole. However, it is disappointing to discover our fitness center and food and beverage accommodations left a different impression. Your feedback is greatly valued and please know that enhancements are already in the works to improve our guest experience at our historic Dallas hotel.

10/10 Excelente

Cristal

Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Anatole, el 10 may. 2024
Thank you for sharing your feedback!

10/10 Excelente

Taylor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Anatole was a nice hotel that had a good amount of options for dining and shopping and was easy to navigate.
Se hospedó 2 noches en abril de 2024
Respuesta de FrontOfficeManager, el 23 abr. 2024
Dear Taylor,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Lisa, Sammamish

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de FrontOfficeManager, el 23 abr. 2024
Dear Lisa,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Melissa Chavez

Se hospedó 4 noches en abril de 2024
Respuesta de FrontOfficeManager, el 23 abr. 2024
Dear Melissa Chavez,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

4/10 Malo

Becky

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de FrontOfficeManager, el 25 abr. 2024
Dear Becky,Thank you for choosing the Hilton Anatole. I want to express my sincere apology that we failed to provide you with an experience that met or exceeded your expectations. I can assure you that it is our goal to restore your faith in the Hilton Anatole, so if you have a moment to contact the hotel directly and request to speak with the manager on duty, I am confident that goal can be accomplished. I look forward to hearing from you.

8/10 Bueno

Art

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a beautiful hotel but a little outdated. The place is big, and with 3 entrances it's hard to know where to park when checking. in. There was nobody at the concierge desk for our entire stay. Also, it's not clear when you walk in where the check-in desk is located. Still not a bad place for the price.
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
Thank you for taking the time to share your review. Guest feedback is essential to help us provide every visitor with quality experiences at the Hilton Anatole. On behalf of the entire team, I would like to apologize for any inconvenience you may have experienced during your stay. All of your comments will be kept in mind moving forward to provide improved stays and service in the future.

4/10 Malo

Lamont

Viaje en grupo
No le gustó: Servicios
I was charged twice for incidental fees. On top of parking, I was also charged for a resort fee. I went back and forth with one of the receptionist about the charges and I had to come back to the hotel just to get some clarity about why I had two separate holds on my card. Eventually, one of the incidental fee’s were removed. Unfortunately, the way fees are charged on top of regular hotel stay is not thoroughly explained. Not to mention, I had to be moved to another room due to dirty laundry inside the drawer and a not so clean bathroom. Some guest were more accommodated with upgrades more than others. In addition, my guest room key card never worked for parking, yet I still had to pay. I was totally disappointed in the service.
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

10/10 Excelente

Ashley

Se hospedó 1 noche en abril de 2024
Respuesta de FrontOfficeManager, el 5 may. 2024
Dear Ashley,Thank you for choosing the Hilton Anatole and for the 5-star review! On behalf of the entire team, we look forward to welcoming you back in the future.

8/10 Bueno

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Big hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Anatole, el 24 abr. 2024
Dear Laura, thank you for choosing the Hilton Anatole and for the 4- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Anatole, el 24 abr. 2024
Dear Jessica,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excelente

Ashley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location was good for why we were in town
Se hospedó 4 noches en abril de 2024
Respuesta de FrontOfficeManager, el 23 abr. 2024
Dear Ashley,Thank you for choosing the Hilton Anatole and for the 5- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

4/10 Malo

ALEXANDER, Guatemala

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is wonderful, the facilities beautiful, the staff very friendly, unfortunately the first night I was given a room whose window overlooks an internal corridor, uninsulated rooms, I felt I was sleeping in an office, heard the noise of all the guests passing by and the worst with a blind that failed to block the light from the hallway. The second night I was changed to a quieter room, but the bed was of terrible quality, a very spacious room but too old, with a folding bed, it looked like a motel room, the third night we did not want to change rooms, but no one in the hotel asked us if the change met our expectations. I would have expected a luxury hotel to have the courtesy to at least ask if we were comfortable in the new room or ask at the end of the stay, but no one did, so although the hotel meets all the amenities described, I DO NOT RECOMMEND THAT HOTEL for its poor attention to detail.
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Anatole, el 25 abr. 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. . Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

8/10 Bueno

Jody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Hilton Anatole, el 24 abr. 2024
Dear Jody, thank you for choosing the Hilton Anatole and for the 4- star review! On behalf of the entire team, we look forward to welcoming you back in the future.

8/10 Bueno

Marshall

Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Anatole, el 29 abr. 2024
Thank you for your feedback!