Refrigerador con congelador, microondas y cafetera y tetera

Opiniones de Sonesta ES Suites Dallas Medical Market Center

3 out of 5
Sonesta ES Suites Dallas Medical Market Center
6950 N Stemmons Fwy, Dallas, TX

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 260 de 588 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 167 de 588 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 588 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 588 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 49 de 588 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Luis Miguel

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No cumple con requisitos de hotel, son departamentos de larga estancia, no hay aseo, toallas limpias en recepcion hay que llevarlas, no lo recomiendo como hotel
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 1 mar. 2024
Luis Miguel, lamentamos sinceramente saber de tu reciente experiencia. Entendemos que tenía inquietudes sobre ciertos aspectos, como el servicio de limpieza y la disposición de las comodidades. Tenga la seguridad de que nuestra intención es brindar una estadía cómoda a todos los huéspedes, ya sea a corto o largo plazo. Todos los comentarios son cruciales para ayudarnos a mejorar. Esperamos tener otra oportunidad de servirle mejor en el futuro.

6/10 Aceptable

Antonio

Viaje familiar
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 19 ene. 2024
Thank you for the feedback, Antonio.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excelente

Laurencio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en noviembre de 2021
Respuesta de General Manager, el 8 nov. 2021
Dear Guest, Thank you for staying with us, and for sending a review about your stay. Hope to have you back soon! Sincerely, Rosa A. General Manager

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Los cuartos son amplios y muy limpios con cocina y estancia, especial para familias grandes a muy buen precio
Se hospedó 1 noche en agosto de 2021
Respuesta de General Manager, el 5 ago. 2021
Estimado Huesped, Le agradesco por tomarse el tiempo de mandarnos sus comentarios. Nos da gusto saber que tuvo una experiencia positiva. De nuevo gracias. Saludos, Rosa A. Gerente General

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en julio de 2021
Respuesta de General Manager, el 22 jul. 2021
Hello, Thank you so much for your review! Warm Regards, Rosa A. General Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
muy comodo
Se hospedó 5 noches en mayo de 2021
Respuesta de General Manager, el 15 jun. 2021
Hola Estimado Huesped, Le agradecemos su respuesta. Sinceramente, Rosa A. Gerente General

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
El hotel bien pero no excelente. Me tocaron uno vecinos muy molestos. La tina del baño tardaba en bajar el agua
Se hospedó 3 noches en mayo de 2021
Respuesta de General Manager, el 14 jun. 2021
Hola Estimado Huesped, Muchas gracias por compartir su experiencia. Siento mucho que nuestros otros huespedes hayan interrumpido su descanso. Por favor acepte mis disculpas por lo de la tina. Tomamos muy en serio sus comentarios ya que nos ayudan a mejorar nuestro servicio. Nuevamente gracias. Atentamente, Rosa A. Gerente General

8/10 Bueno

Olegs

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2017

6/10 Aceptable

Michael

Viaje en pareja
No le gustó: Limpieza y servicio y personal
If you enjoy the sound of fighting and police outside your window look no further
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service, el 7 may. 2024
Michael, we are sorry to hear that your visit was affected by outside disturbances. Ensuring a peaceful environment for our guests is one of our priorities. While we strive to maintain a calm setting, sometimes external factors are beyond our control. However, we will certainly consider available strategies to mitigate any future incidents of this nature. We truly appreciate your feedback.

6/10 Aceptable

Jane

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The property was clean. Not a very good area. Had to pay for parking.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Jane, we appreciate you taking the time to share your feedback. It's good to hear you found our property to be clean. However, it seems like the location wasn't ideal for you and the parking fees came as an unexpected surprise. We strive to provide clear information about such costs and will ensure this is better communicated in future. We hope to welcome you back and offer you an improved experience next time.

4/10 Malo

Richard

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This is not as many people have recommended. "Sewer issue" that required me to move to another room only to find a dead water bug in the kitchen area in new room. Never again.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service, el 1 may. 2024
Richard, it's regrettable to hear that your stay didn't meet your expectations due to the unforeseen maintenance issue and the cleanliness concern you encountered. We strive for our guests to have a comfortable and enjoyable stay, and we're sorry this wasn't your experience. We appreciate your feedback as it assists us in taking action where necessary, and in improving for future stays.

10/10 Excelente

Tristan

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 26 abr. 2024
Tristan, thank you for your concise feedback. It's wonderful to hear that you had a positive experience at Sonesta ES Suites Dallas Medical Market Center. We hope to welcome you back in the near future.

6/10 Aceptable

Jessica

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
They do not accept certain backs cards
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Jessica, thank you for your comments. We understand that payment options can sometimes limit convenience. Please be assured we're continuously looking at ways to offer greater flexibility to our guests. We hope this doesn't discourage you from choosing our hotel in the future.

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
The hotel was convenient to Dallas Love Field but that's about it. If you need a place to stay because it's close to the many hospitals there it's great. Otherwise, it's not that well located. The room was great clean safe I felt. However it is VERY close to the highway and hence noisy. Breakfast was better than I expected.
Se hospedó 2 noches en abril de 2024
Respuesta de Pickles, el 13 abr. 2024
Gregory, it's wonderful to hear how much you enjoyed your stay at the Sonesta ES Suites Dallas Medical Market Center. We're glad you found our location convenient, clean, safe and the breakfast delicious. Thank you for highlighting the nearby conveniences. Next time you visit, you can request to be in a building away from the freeway. We appreciate your feedback and we look forward to welcoming you back for another exceptional visit.

10/10 Excelente

Tatiana, houston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location, quick access to Downtown, Medical center. Small kitchen with big refrigerator saves you money on eating out. Comfortable king size bed, pool. Nice place for the money!
Se hospedó 2 noches en abril de 2024
Respuesta de Pickles, el 13 abr. 2024
Tatiana, it's wonderful to hear how much you enjoyed your stay at the Sonesta ES Suites Dallas Medical Market Center. We're glad you found our location convenient, the accommodations spacious, and comfortable. We appreciate your feedback and we look forward to welcoming you back for another exceptional visit.

10/10 Excelente

Victor

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms were big, clean, and comfortable. The staff were very friendly and helpful. The grounds were clean and well kept. The included breakfast has a good selection of eggs and other breakfast foods and good coffee. We didn't have a car, so it was good that a public bus ran right by the hotel and the light rail was not too far. The hotel is not far from downtown, so that's convenient. There are not many restaurants within walking distance of the hotel, but there is restaurant at a nearby hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 14 abr. 2024
Victor, it's wonderful to hear that your stay at Sonesta ES Suites Dallas Medical Market Center was comfortable and enjoyable. We're thrilled to know you appreciated our spacious rooms, diligent upkeep, and the variety in our breakfast offerings. It's also pleasing to see you found our location convenient in relation to public transport and downtown. We understand the importance of having a variety of dining options nearby and appreciate your comments. We look forward to welcoming you back in the future.

10/10 Excelente

Lawrence

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location, quiet inside, great kitchen, nice living area, lots of room in unit.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Lawrence, it's heartening to hear that you found the Sonesta ES Suites Dallas Medical Market Center to be conveniently placed and quiet, with spacious accommodation and well-equipped kitchen facilities. We always aim to offer our guests a relaxing and comfortable experience. Thank you for your positive feedback and we hope to welcome you back in the future.

8/10 Bueno

Eddie

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 11 abr. 2024
Eddie, thank you for choosing to stay at Sonesta ES Suites Dallas Medical Market Center and for giving us a positive rating. We're glad to learn you had a satisfying experience. We'd be delighted to welcome you back on your next visit to Dallas.

8/10 Bueno

Walter H, Philadelphia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sonesta ES is a series of nine buildings with small apartments for extended stay. Not too far from the UT Southwestern medical campus and two miles from Love Field. Early check in before four pm costs between $15-35 even if the room is ready. Usually this is a courtesy to allow earlier checkin. The staff were nice. The apartment suite included a king size bed, separate living/tv room, a kitchen area which has one pot, one pan, a dishwasher that was broken, full size r
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 11 abr. 2024
Walter, it's great to know you appreciate the layout of Sonesta ES Suites Dallas Medical Market Center and our prime location. We're pleased you had a comfortable stay in our apartment-style suites. Our team members strive to provide the best service and we're glad that was reflected. We regret any inconvenience with the early check-in fee and the kitchen appliance. We appreciate your feedback as we constantly look for ways to improve our guest experience. Hoping to welcome you back soon.

8/10 Bueno

Tammy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
dont want to have to put something here
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 9 abr. 2024
Tammy, thank you for choosing Sonesta ES Suites Dallas Medical Market Center. If you have any comments or suggestions from your stay, please feel free to share. We always appreciate receiving feedback from our guests. Your thoughts could be vital in our continuous efforts to enhance our guests' experience.

10/10 Excelente

Brittany

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 28 abr. 2024
Thank you for the fantastic rating, Brittany!It's outstanding you had such a wonderful experience at Sonesta ES Suites Dallas Medical Market Center. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excelente

Francis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
Francis, the Sonesta ES Suites Dallas Medical Market Center appreciates your succinct compliment! We strive to provide an excellent experience for all our guests and are thrilled to hear your positive feedback. We're looking forward to welcoming you back in the future.

6/10 Aceptable

ZAZA

Viaje de negocios, Viaje en pareja, Viaje familiar
No le gustó: Limpieza y servicios
Room cleaning service Every 7 days, you can get clean towels if it's requested. Braquest is really limited and same everyday, not good. It was much better when it was Marriot property. People are really good and kind.
Se hospedó 9 noches en enero de 2024
Respuesta de Customer Service, el 28 ene. 2024
We understand that you had mixed feelings about your recent stay. It's good to hear you appreciated the kindness of our team members even though our housekeeping frequency and breakfast variety may not have fully met your expectations. We'll take your feedback into consideration as we continuously strive to improve our guest experience. We hope to get another chance to better serve you in the future.

10/10 Excelente

suzanne

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Nice set up for a longer stay.
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Suzanne, thank you for your kind words. We're thrilled you appreciated the design of Sonesta ES Suites Dallas Medical Market Center, which is indeed ideal for extended stays. Please don't hesitate to return should your travels lead you back to Dallas.

2/10 Terrible

Angelica

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Faucet on sink was broken, the couch was very dirty and stains all over and curtain on shower was broken. Would not recommend staying here.
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 18 ene. 2024
Angelica, we're genuinely sorry to read about the inconveniences you experienced. Rest assured, we strive to maintain a high standard of cleanliness and functionality in all our rooms. Your invaluable feedback is central to us making essential improvements. We would appreciate another chance to provide you with an exemplary stay.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 12 ene. 2024
Michael, thank you for choosing Sonesta ES Suites Dallas Medical Market Center. We appreciate your rating immensely. We can't wait to welcome you back on your next visit. Thank you for making us your preferred accommodation choice.

10/10 Excelente

Yaritza

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente estadia. Todo limpio, el personal muy amable en todo momento. Volvere nuevamente
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Yaritza, es un placer saber de su excelente estadía en Sonesta ES Suites Dallas Medical Market Center. Estamos encantados de saber que encontró toda la suite impecable y que los miembros de nuestro equipo fueron increíblemente amables. Esperamos ansiosamente su próxima estancia con nosotros.

10/10 Excelente

Lawan

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
enjoyed the stay just that my deposit was never deposited to me from expedia
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Lawan, it's great to hear you enjoyed your stay at Sonesta ES Suites Dallas Medical Market Center. We can understand your concerns about the deposit issue with Expedia; reaching out directly to them can help resolve this matter swiftly. Hope to welcome you back for another pleasant experience.

10/10 Excelente

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 8 ene. 2024
Chris, it's fantastic to hear that you had a wonderful experience at Sonesta ES Suites Dallas Medical Market Center. We strive to provide our guests with exceptional stays. Thank you for choosing us and we look forward to welcoming you back in the future.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Overnight
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 3 ene. 2024
While we understand that the rating indicates dissatisfaction, we regret that no specific feedback was provided. Our team earnestly endeavors to provide top-notch service and comfort to all guests. Any insights or comments would have been greatly useful in addressing possible areas for improvement. We hold your opinion in high regard and hope to get an opportunity to serve you better.

8/10 Bueno

Libbie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
our bathtub and sink took a minute to drain but that was my only issue. the lady at the front desk was super kind, everybody was respectful and quiet even with some being ravers there for a festival. it was a nice room and very comfortable.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Libbie, it's delightful to hear that you found our team at Sonesta ES Suites Dallas Medical Market Center to be courteous and that the quiet and comfort of the room added positively to your stay. We're mindful of your mention regarding the plumbing and appreciate your patience. We assure you that our maintenance team is committed to ensuring top-notch functionality of all room amenities. Thank you for sharing your experience with us, we look forward to your next visit.

8/10 Bueno

Ai

Viaje de negocios
No le gustó: Servicio y personal
There is limited hot water when you’re taking a shower. After a while, the shower water will turn to cold water. I complained to the hotel, but they didn’t fix it.
Respuesta de Customer Service, el 5 feb. 2024
Ai, we appreciate your review. We're sorry to hear about the challenge you faced with the shower temperature during your stay. Please be assured your feedback will be used to improve our services and maintenance in the future. We hope this incident won’t stop you from giving Sonesta ES Suites Dallas Medical Market Center another opportunity to provide you a better experience.

10/10 Excelente

Linda

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 5 dic. 2023
Linda, thank you for taking the time to rate Sonesta ES Suites Dallas Medical Market Center. We're thrilled your stay exceeded expectations and look forward to serving you again in the future.

10/10 Excelente

Caius

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 13 nov. 2023
Caius, it's great to see your top-tier rating of the Sonesta ES Suites Dallas Medical Market Center! It seems like you had a satisfying experience with us. We value your feedback and are looking forward to your next visit.

4/10 Malo

Jose

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Don’t recommend
The service was awesome. The room was dirty sheets were stained looked like they have not been washed. Marijuana smell all say long, loud music. Would not recommend.
Se hospedó 2 noches en octubre de 2023
Respuesta de candy, el 30 oct. 2023
Hello Jose, we're sincerely sorry to hear that your recent stay didn't meet your expectations. We're also troubled to hear about the disturbances you experienced . We understand how essential a peaceful environment is for a satisfying stay and apologize for any disruption this caused you.On a positive note, we are glad that you found our service was great.

4/10 Malo

Zenas

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
We appreciate the feedback, Zenas.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great room with kitchen and separate couch area
Se hospedó 1 noche en octubre de 2023
Respuesta de candy, el 19 oct. 2023
Hello Robert,We are thrilled to hear you had a great stay with us! We want to thank you for completing the review. Your satisfaction is a great compliment for us at Sonesta ES Suites Dallas Medical Market Center. Hope to see you back soon!

10/10 Excelente

Khari A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 16 oct. 2023
Khari, thank you for choosing Sonesta ES Suites Dallas Medical Market Center for your stay. It's wonderful to hear that you found the environment pleasant and well-kept. Cleanliness is a priority for us and we make sure everything is perfect for our guests. We're thrilled you had such a positive experience, and we hope to see you again soon!

6/10 Aceptable

Lillian

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 5 nov. 2023
We appreciate the feedback, Lillian.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excelente

Sharne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I will be staying here every time I go to Dallas! 5 stars
Se hospedó 2 noches en septiembre de 2023
Respuesta de candy, el 16 oct. 2023
Dear Guest, We appreciate you taking the time to leave a rating for the Sonesta ES Suites Dallas Medical Market Center. Being a valuable guest, we look forward to welcoming you again in the future for another wonderful experience.

10/10 Excelente

Oscar

Se hospedó 2 noches en marzo de 2023
Respuesta de Customer Service, el 2 nov. 2023
Oscar, thank you for your high rating of Sonesta ES Suites Dallas Medical Market Center. We are thrilled to know that your stay with us met or exceeded your expectations. Our team is dedicated to providing a top-notch experience for our guests and we look forward to welcoming you back in the future for another 5-star experience.

10/10 Excelente

Jessica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de KeKe, el 12 oct. 2023
Hi Jessica,Thank you for choosing to stay with us at the Sonesta ES Suites Dallas Medical Market Center. It was our pleasure to serve you and we appreciate your feedback.

10/10 Excelente

Carmenita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great accommodations
Attentive and friendly staff. Rooms were comfortable and clean. Would stay here again.
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 27 oct. 2023
Carmenita, thank you for your enthusiastic review. It's wonderful to hear that you enjoyed the comfort and cleanliness of your room at Sonesta ES Suites Dallas Medical Market Center. Our team members certainly take pride in delivering friendly and considerate service. We are delighted that you'd consider returning. See you again soon!

10/10 Excelente

Candie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 10 oct. 2023
Candie, it's wonderful to see your high rating. Your satisfaction is a great compliment for us at Sonesta ES Suites Dallas Medical Market Center. We truly appreciate your support and hope to welcome you back for another stellar stay in the future.

8/10 Bueno

Shondra

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de candy, el 3 oct. 2023
Hello Shondra,You are very kind for completing a review, we appreciate this very much!Kind Regards,Candy

2/10 Terrible

Sayuri, Spicewood

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I didn't realize this is more of an old 80's 'Extended Stay' than typically higher rated 'Sonesta'. There are 7 buildings 3 stories each with no elevators and the noise from I-35 is deafeningly loud from everywhere. We were on the 3rd floor facing I-35 on Building 7 and despite having ear plugs on, suffered through the loud rumbling low sound of trucks to high pitched motorcycle literally throughout the night. The noise is no better from other sides so I doubt other buildings were any quieter. Front desk was friendly and water pressure was good at least. But we will not be staying again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 2 oct. 2023
Sayuri, we're sincerely sorry to hear that your recent stay didn't meet your expectations. It's unfortunate to understand that the structure and design of the property didn't align with what you were expecting. Our layout indeed includes several three-story buildings and we fully comprehend how this might not be a pleasant surprise, especially for those with mobility issues or significant luggage.We're also troubled to hear about the disturbances you experienced due to traffic noise. We understand how essential a peaceful environment is for a satisfying stay and apologize for any disruption this caused you. While we can't control external factors such as highway noise, your feedback imparts valuable direction in looking for strategies to possibly mitigate this in the future.On a positive note, we are glad that you found our front desk team members to be friendly, and that you enjoyed good water pressure in your suite. Our team is committed to delivering top-notch service and we're pleased that they managed to make a positive mark on your experience.However, we deeply regret that despite these positive elements, your overall experience fell short and was far from the comfort and satisfaction we wish for our guests. Your feedback is critical to us and will definitely be considered in order to continuously improve. We hope that we'll have another opportunity to provide a better experience.

10/10 Excelente

Bernarda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 2 oct. 2023
Bernarda, it's simply fantastic to hear that your stay was highly satisfactory. It brings us great joy and satisfaction to serve guests like you. We appreciate you taking the time to leave a rating for the Sonesta ES Suites Dallas Medical Market Center. Being a valuable guest, we look forward to welcoming you again in the future for another wonderful experience.

2/10 Terrible

MOHAMMED

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 21 oct. 2023
We appreciate your feedback, Mohammed.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good review
The outlets didn't work to charge our phones but other than that it wasn't a bad stay for the price.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 26 sept. 2023
Dear Guest,We appreciate very much your review and your feedback. I am truly sorry about the inconvenience with the outlets. We are pleased you enjoyed your stay overall.Sincerely,Rosa A.General Manager

10/10 Excelente

EDSON LUIZ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable end clearly.
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 14 sept. 2023
Dear Luiz,Thank you so very much for your review. We appreciate your time very much.Sincerely,Rosa A.