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Opiniones de The Westin Irving Convention Center at Las Colinas

4 out of 5
The Westin Irving Convention Center at Las Colinas
400 West Las Colinas Boulevard, Irving, TX

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 276 de 379 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 57 de 379 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 24 de 379 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 379 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 379 opiniones" "

9.6/10

Limpieza

9.0/10

Servicio y personal

9.4/10

Servicios

9.6/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jose

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 15 may. 2024
Dear Jose, Thank you for sharing your rating. We strive to offer meaningful service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences that kept you from having an enriching stay. We hope you will return and allow us to show you the hospitality we are known for providing.Todd Winch,General Manager

10/10 Excelente

MOISES

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice and clean room and beds
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Dear Moises, Thank you for sharing your excellent rating of The Westin Irving Convention Center at Las Colinas. We are pleased to know you had a great stay and that you loved our intuitively designed guestrooms all of which feature our signature Westin Heavenly Bed. We appreciate your business, and we look forward to welcoming you back for another invigorating experience.Todd Winch General Manager

10/10 Excelente

Nora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel genial, muy cómodo y su servicio muy excelente
Se hospedó 1 noche en noviembre de 2021
Respuesta de T.Mable, el 8 ene. 2022
Gracias por el comentario positivo Nora. Estamos felices de que haya encontrado su estadía cómoda. ¡Esperamos verte de nuevo la próxima vez que estés en la zona!

10/10 Excelente

EDMUNDO MIGUEL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable
Excelente estado y servicio.
Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Pablo

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Dissapointed
Entiendo perfectamente el tema del COVID-19 pero creo que no es motivo para que no hagan las habitaciones. Un hotel de esta naturaleza debería sanitizar las habitaciones diario y hacer el aseo. Y no voy muy lejos, simplemente hacer la cama, hacer el baño y tirar la basura. No cambian ni las toallas. Me parece exagerado. Por otro lado, tampoco hay servicio de desayuno pero comida, cena y bar si. El desayuno es vital y con pretexto del Covid-19 tampoco dan servicio.
Se hospedó 3 noches en mayo de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Esta muy bonito el hotel pero la atención del personal en recepción no es muy buena, parece que les estás haciendo un favor y no me gusto que no hacen la limpieza del cuarto al si siguiente, solo con cobro extra.
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien!
Se hospedó 2 noches en mayo de 2021

6/10 Aceptable

ALFONSO

Viaje familiar
No me dieron el servicio de limpieza al cuarto y No me pareció que para una estancia de 5 días sea lo ideal
Se hospedó 4 noches en abril de 2021

10/10 Excelente

Martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021

10/10 Excelente

Ross

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great property in a great location. Add the breakfast. Worth it. Only complaint. Ordered extra pillows, but never got them delivered.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Genevieve

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very dog friendly! We even had an oops, and they were very accommodating and forgiving. Very convenient to eateries with patio dining and those that accept dogs. We’ve been to concerts at the Toyota Music Factory and will now book here for those nights.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Son Lam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New clean property. Good options for foods/restaurants. Convenient and walking distance to Toyota Music Factory. Service was good.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 29 abr. 2024
Dear Son Lam, We are pleased that you had such an enriching stay at The Westin Irving Convention Center at Las Colinas. Thank you for mentioning how much you loved our impeccable accommodations and devoted hospitality. We are also glad you enjoyed the distinctive Mexican fare and innovative cocktails at our restaurant and that our dynamic location in proximity to Toyota Music Factory perfectly suited to your needs. Thank you once more for your generous comments, and we look forward to another opportunity to host you again.Todd Winch,General Manager

10/10 Excelente

Caitlin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to Toyota music factory. Clean and modern. Loved our stay.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

lindsey

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The front desk was not helpful or friendly
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Lindsey, Thank you for choosing The Westin Irving Convention Center at Las Colinas. While we hope you had an overall satisfactory time with us, we apologize for the issues you experienced with our front desk associates. Your valuable comments will be shared appropriately, and we hope you will stay with us again so we can provide the exceptional hospitality you deserve.Todd Winch,General Manager

8/10 Bueno

Tizoc

Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear Tizoc, Thank you for choosing The Westin Irving Convention Center at Las Colinas. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Todd Winch,General Manager

8/10 Bueno

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Deven, San Carlos

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice dtaff, great room, loved the pool
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 4 abr. 2024
Dear Deven, Thank you for sharing your feedback regarding your visit to The Westin Irving Convention Center at Las Colinas. Centered in the heart of the dynamic dining and entertainment district, we enjoy exceeding our guests' expectations with our excellent amenities. We appreciate your generous compliments, and we are pleased you loved our thoughtfully crafted guestrooms and intuitive associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Todd Winch,General Manager

8/10 Bueno

Cedric

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice area. Everything needed right around you. Outside of being charged twice for incidentals (the guy that checked me in needs pay attention and listen when the customer is talking, could have avoided this).
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Elliott

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was amazing. Nothing like a 20 hour drive to help you value great customer service. From valets to front desk to house keeping. Everyone was great.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 25 mar. 2024
Dear Elliott, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Irving Convention Center at Las Colinas and that our attentive associates helped to elevate your time with us. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Todd WinchGeneral Manager

10/10 Excelente

Brayan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect place to stay if you’re going to a concert. Walking distance and lots of food and bars! Fun, safe area!
Se hospedó 1 noche en febrero de 2024
Respuesta de GENERAL MANAGER, el 11 mar. 2024
Dear Jennifer, Thank you for the enlivening review of your recent stay at The Westin Irving Convention Center at Las Colinas. We are pleased you found our location in the heart of Irving's exciting dining and entertainment district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Todd Winch,General Manager

10/10 Excelente

venessa

Viaje en pareja
It was very conveniently located by many restaurants so we didn’t have to worry about ubering anywhere. Very nice little pocket area here! Rooms are clean and hotel smells really clean
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Steve

Le gustó: Limpieza
No le gustó: Servicio y personal
Beautiful property, but layout should have been better planned. The parking garage is right next to the hotel, but you have to walk forever to get from one elevator to the next. Housekeeping: requested washclothes early evening. Was promised quick delivery, never received.
Se hospedó 1 noche en febrero de 2024
Respuesta de GENERAL MANAGER, el 28 feb. 2024
Dear Steve, Thank you for sharing feedback regarding your recent stay. It was disappointing to learn about your experience, as our focus is on giving each guest an optimal and seamless visit. We have shared your concerns with our associates, and we have made appropriate changes to ensure this is not repeated. On your next visit to the area, we hope to have an opportunity to provide you with the enriching hospitality for which we are known.Todd Winch, General Manager

8/10 Bueno

Kendra

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
This hotel is in a great location with lots of dining options in walking distance.
Se hospedó 1 noche en febrero de 2024
Respuesta de GENERAL MANAGER, el 18 feb. 2024
Dear Kendra, Thank you for the enlivening review of your recent stay at The Westin Irving Convention Center at Las Colinas. We are pleased you found our location in the heart of Irving's exciting dining and entertainment district to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Todd Winch, General Manager

6/10 Aceptable

Christina

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Dear Christina, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Todd Winch,General Manager

10/10 Excelente

Jennifer Diane

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent accommodations and amenities. Nice area with plenty of dining. Parking garage easily accessible. Staff was friendly but not involved with much as we came and went. Warmest greeting was from housekeeping staff as we passed in the hallway.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

SUSAN J

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and service was impeccable
Se hospedó 3 noches en enero de 2024
Respuesta de GENERAL MANAGER, el 4 feb. 2024
Dear Susan, Thank you for sharing your feedback regarding your visit to The Westin Irving Convention Center at Las Colinas. Centered in the heart of the dynamic dining and entertainment district, we enjoy exceeding our guests' expectations! We appreciate your generous compliments, and we are pleased you loved so much about your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you again for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Todd Winch,General Manager

10/10 Excelente

Gage

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a nice place to stay.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kirsten R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel staff were absolutely amazing!! Let me check in 8 hours early bc of an early flight for a convention, ask no questions and helped me the entire time!!! Loved my stay!!! Will definitely be back!!
Se hospedó 2 noches en enero de 2024
Respuesta de GENERAL MANAGER, el 29 ene. 2024
Dear Kirsten, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Irving Convention Center at Las Colinas and that our attentive associates helped to elevate your time with us. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We are excited about your next visit.Todd Winch,General Manager

10/10 Excelente

Suzanne, Naples

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

David

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I was very disappointed that I was expected to pay a charge for wi-fi. This will cause me to book at other hotels in the future. Also, my wife had to go down to the front desk to get a shower cap. If the room has a shower, shower caps should be furnished without having to ask for one.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Tyler

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel. However, jazz restaurant next door played loud music until 2am. Hard to sleep.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 9 ene. 2024
Dear Tyler, Thank you for being our guest at The Westin Irving Convention Center at Las Colinas. We are glad you had a pleasant stay and that you liked our thoughtfully crafted property. Having said that, we regret not meeting all of your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back again.Todd Winch General Manager

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful! We will be back!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jinhwan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Leigh

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was awesome!! Toyota music factory is within walking distance!!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 23 nov. 2023
Dear Leigh, Thank you for choosing The Westin Irving Convention Center at Las Colinas and for your high rating. We are glad you found our location in the heart of Irving's exciting entertainment district to be perfect for your plans. It was our pleasure accommodating you, and we hope we will be your home whenever you are in the area.Todd Winch General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Charles

Viaje en grupo
Great hotel
The hotel is beautiful and right next to the Toyota music factory.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was amazing. The hotel was clean, modern, well-run and the extras they include are so nice.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
We really enjoyed the stay at the hotel, clean and quiet. The restaurant only had one waitress on a Saturday night, leading to a one-hour table wait even though half the tables were empty. Luckily, there are lots of other great restaurants in the immediate area.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

BARON

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager, el 7 nov. 2023
Dear Kimberly, We are delighted to learn you had a great stay at The Westin Irving Convention Center at Las Colinas. We appreciate the positive rating, and we look forward to hosting you again soon.Todd Winch General Manager

10/10 Excelente

Trent

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

James, Plano

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 6 nov. 2023
Dear James, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at The Westin Irving Convention Center at Las Colinas. We look forward to welcoming you back on your next visit. Todd Winch General Manager

10/10 Excelente

Heriberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super Comfirt
Probably one of the best stays I ever had
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jason

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic hotel!
Fantastic hotel! The room and hotel was very clean and comfortable the hotel restaurant was nice as well
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 24 oct. 2023
Dear Jason, We are delighted that your stay at The Westin Irving Convention Center at Las Colinas was invigorating and satisfying. We are thrilled our well-appointed rooms surpassed your expectations and that you enjoyed our authentic Mexican cuisine served at Mesa Mezcal. It was an honor to have you as our guest, and we look forward to welcoming you back on your next trip to the Irving area.Todd Winch General Manager

10/10 Excelente

Travis

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Julio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Brittney A.

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay at if you have an event at Toyota Music Factory
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 18 oct. 2023
Dear Brittney, It was a pleasure receiving your fantastic rating for The Westin Irving Convention Center at Las Colinas. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your future stay. Todd Winch General Manager

10/10 Excelente

Suzanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Place To Stay in Irving
An absolutely amazing experience! The hotel has a very understated minimal elegance. The location is excellent for events at the Toyota Music Factory….only a 5 minute walk. Even though the area is busy, the hotel is quiet and spacious.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Colby

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 6 nov. 2023
Dear Colby, Thank you for being our guest and for the high rating. We are glad to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Westin Irving Convention Center at Las Colinas, and we look forward to welcoming you back soon. Todd Winch General Manager