Exterior

Opiniones de Tru By Hilton Rockwall Dallas, TX

2.5 out of 5
Tru By Hilton Rockwall Dallas, TX
2600 Summer Lee Drive, Rockwall, TX

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 493 de 696 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 122 de 696 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 696 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 696 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 696 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me gustó el equipamiento.
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 7 feb. 2024
Alejandro, thank you for staying at Tru by Hilton Rockwall Dallas and for your excellent rating. We love receiving comments like yours and are happy to hear about how much you loved our fitness center! We appreciate you sharing your feedback and look forward to seeing you on your next visit.Nakita Jackson,General Manager

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Great place to stay
Se hospedó 4 noches en diciembre de 2023
Respuesta de GM, el 3 ene. 2024
Carlos, thank you for sharing about your visit to Tru by Hilton Rockwall Dallas. We're thrilled to know how much you enjoyed every aspect of your stay. Thank you for choosing us, and we hope to have a chance to host you again in the future. Nakita Jackson,General Manager

6/10 Aceptable

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No me gustó el estilo del hotel! Muy simple, habitaciones chicas, no hacen limpieza todos los días!
Se hospedó 3 noches en septiembre de 2023
Respuesta de GM, el 3 oct. 2023
Dear Jorge, Thank you for choosing our hotel for your recent visit to the area. We regret not meeting your expectations, and we are truly sorry your stay was anything other than exceptional. We will discuss this as a team, and we hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Nakita Jackson,General Manager

6/10 Aceptable

Aurora

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
No me gusto que ahora tienes que solicitar te hagan limpieza y aun solicitándolo nunca llegó y estuvimos toda la estancia con cama sin hacer y basura en los botes
Se hospedó 4 noches en abril de 2023
Respuesta de General Manager, el 26 abr. 2023
Dear Aurora, Thank you for taking the time to review our hotel. We sincerely apologize for the housekeeping issues that inconvenienced you. Thank you for bringing this to our attention so we can take proper action to ensure it is not repeated. We hope you will consider giving us a second chance, as we are confident that we will perform to the high standards you deserve. We appreciate you choosing us for your visit to the Dallas area, and we wish you all the best with your travels.Nakita Jackson,General Manager

10/10 Excelente

Adriana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un servicio impecable todo muy bien .
Se hospedó 2 noches en abril de 2023
Respuesta de General Manager, el 19 abr. 2023
Dear Adriana, Thank you for taking the time to share the details of your stay at Tru by Hilton Rockwall Dallas. We enjoyed reading your generous comments about our associates, and we will be sure to share this review with our whole team. It was our pleasure hosting your visit, and we look forward to having you as our guest again! Nakita Jackson,General Manager

10/10 Excelente

Harry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio Excelente
Se hospedó 2 noches en marzo de 2023
Respuesta de Nakita Jackson, General Manager, el 5 abr. 2023
Dear Harry, We are incredibly pleased you enjoyed your stay at Tru by Hilton Rockwall Dallas and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Nakita Jackson,General Manager

10/10 Excelente

Abraham

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023
Respuesta de General Manager, el 31 ene. 2023
Dear Abraham, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Tru by Hilton Rockwall Dallas your home away from home whenever your travels bring you to our area.Nakita Jackson,General Manager

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy cómodo y bonito
Se hospedó 3 noches en octubre de 2022
Respuesta de General Manager, el 29 oct. 2022
Dear Carlos, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for sharing your experience at Tru by Hilton Rockwall Dallas. We appreciate your business! Nakita Jackson,General Manager

10/10 Excelente

Bernardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal muy amable
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager, el 7 oct. 2022
Dear Bernardo, Thank you for the wonderful review of the Tru by Hilton Rockwall Dallas. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Nakita Jackson,General Manager

8/10 Bueno

Vimarry

Se hospedó 1 noche en agosto de 2022
Respuesta de Nakita Jackson, General Manager, el 12 dic. 2022
Dear Vimarry, Thank you so much for the terrific rating regarding your stay at Tru by Hilton Rockwall Dallas. We hope you are already planning another trip our way.Nakita Jackson,General Manager

8/10 Bueno

CARMEN MARIA

Se hospedó 4 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de General Manager , el 20 mar. 2021
Thanks for staying with us at the Tru by Hilton Rockwall Dallas. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter and Instagram at @TrubyHilton about our exciting new brand. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon!

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay again good location good property
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 22 may. 2024
Dear Jason, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped make your trip to Dallas a total success. Thank you for choosing Tru by Hilton Rockwall Dallas, and we look forward to providing you with another exceptional stay.Nakita Jackson,General Manager

10/10 Excelente

Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
n/a
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 16 may. 2024
Dear Martin, we appreciate that you took a moment to let us know you enjoyed your stay. It was our pleasure to accommodate you on this trip, and we hope you will revisit Tru by Hilton Rockwall Dallas soon!Nakita Jackson,General Manager

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean rooms and friendly atmosphere.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 16 may. 2024
Dear Sarah, thank you for choosing to stay with us at Tru by Hilton Rockwall Dallas! It was our pleasure to accommodate you, and we appreciate you taking the time to share your comments with other travelers. Our associates are devoted to going above and beyond for each of our guests, and we thank you for recognizing their efforts. We appreciate your business and look forward to welcoming you back soon!Nakita Jackson,General Manager

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great lounge are with a pool table
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 14 may. 2024
Dear Brian, we appreciate you taking the time to write a review about your visit to Tru by Hilton Rockwall Dallas. It is a pleasure to know how much you enjoyed our relaxing lounge and pool table! Thank you for choosing us, and we hope to have a chance to host you again in the future. Nakita Jackson,General Manager

6/10 Aceptable

tess p., Victoria

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Probably not stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 14 may. 2024
Dear Tess, thank you for taking the time to rate your recent visit. While we're comforted to know there were some positive aspects to your stay, we do apologize for any areas in which we may have fallen short of your expectations. Although we understand your position, we hope you will reconsider and give us another chance to provide you with a better experience the next time your travels bring you this way. Nakita JacksonGeneral Manager

8/10 Bueno

Morgan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Everything about location and property was awesome except our AC unit didnt work so it was 80 degrees in our room the entire time
Se hospedó 2 noches en mayo de 2024
Respuesta de GM, el 14 may. 2024
Dear Morgan, thank you for sharing your review of our hotel. We are pleased that you enjoyed your overall stay, except for the air conditioning issues you experienced. We apologize for the inconvenience, and we are grateful for your patience. If you have any problems during a future stay, please feel free to contact our front desk. We are always available to resolve any issues while you are here. We hope to have another opportunity to welcome you back on your next visit to Dallas.Nakita Jackson,General Manager

8/10 Bueno

Susan

Viaje de negocios, Viaje en pareja
Excellent place to stay with friendly and helpful staff, comfortable beds and pillows. Love the full breakfast. Only complaint is the air conditioning. The room was not cooled even with our confirmed prepaid reservation. Room thermostat read 80 degrees and took a while to cool, creating a quite uncomfortable first hour. Then, the air conditioning automatically shuts off when you leave the room for a while, creating another uncomfortable hour once you return.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM, el 9 may. 2024
Dear Susan, thank you for sharing your review of our hotel. We are pleased that you enjoyed our friendly hospitality and delicious breakfast selections; However, we do regret hearing of any discomfort caused by the energy saving features of our air conditioning units. We apologize for the inconvenience, and we are grateful for your patience. If you have any problems during a future stay, please feel free to contact our front desk. We are always available to resolve any issues while you are here. We hope to have another opportunity to welcome you back on your next visit to Dallas.Nakita Jackson,General Manager

8/10 Bueno

Stacy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall the hotel and room was fantastic. Very clean, friendly staff, nice rooms. The rooms however, do only have coffee pots in them. You have to gp down to the lobby to get coffee. It is available 24/7 along with tea and hot water for cocoa which they also provide. There is a small fridge in the rom.
Se hospedó 3 noches en mayo de 2024
Respuesta de GM, el 9 may. 2024
Dear Stacy, thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit, most notably our fantastic service. However, we do regret that your stay was anything other than perfect due to our lack of in-room amenities. We appreciate your feedback regarding what would have made your time with us even better as we are continually striving to improve our guest experience. Please know our front desk is always available to help make the most of your stay!We look forward to hosting you again the next time you are in the area.Nakita Jackson,General Manager

2/10 Terrible

Shaunda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Tomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great atmosphere
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 27 abr. 2024
Dear Tomas,Thank you for sharing your experience at Tru by Hilton Rockwall Dallas. As a valued customer, we appreciate your feedback and are delighted that you had a great stay. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Nakita Jackson,General Manager

10/10 Excelente

Erica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 25 abr. 2024
Erica, thank you for being our guest and for letting us know you had a wonderful visit! It was our pleasure to accommodate you on this trip, and we hope you will revisit Tru by Hilton Rockwall Dallas soon!Nakita Jackson,General Manager

10/10 Excelente

Ethan

Viaje familiar
Le gustó: Servicios
Very clean and nice staff
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 24 abr. 2024
Ethan, thank you for taking the time to share the details of your stay at Tru by Hilton Rockwall Dallas. We enjoyed reading your generous comments about our spotless rooms and friendly associates. We will be sure to share your kind remarks with our whole team. It was our pleasure hosting your visit, and we look forward to having you as our guest again! Nakita Jackson,General Manager

10/10 Excelente

anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
New in a great location with nearby condos.high end rentals. A new retail/commercial complex by the hotel on a lake - had a very good Cajun lunch at restaurant within the complex. Appears to be one of Hiltons new lower cost lodging models. Family in the area so will stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 24 abr. 2024
Anthony, it was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and that you enjoyed the delicious Cajun cuisine offered nearby! Thank you for choosing Tru by Hilton Rockwall Dallas, and we look forward to providing you with another exceptional stay.Nakita Jackson,General Manager

10/10 Excelente

Jeffrey, Redmond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very nice property with ample parking. The pool area was very nice with lots of couches. The lobby has very comfortable seating, a large TV, and a pool table. It was all very welcoming. There was a bit of a snafu checking in. Staff took several minutes to come to the desk and there was no sign indicating when they'd be back. Then, they tried to charge me the full price for the room even though I'd already paid when I made the booking. The person working the desk couldn't figure it out so just gave me a key and let me go on my way. The next day I checked at the desk and this person had no problem verifying everything was in order. That aside, I did enjoy my stay very much.
Se hospedó 4 noches en abril de 2024
Respuesta de GM, el 16 abr. 2024
Jeffrey, we appreciate you choosing us and for taking the time to leave your comments. We were glad to hear there were so many enjoyable aspects of your visit; however, we do apologize for the difficulties you experienced during check-in. We will certainly be addressing this with our front desk team, and we appreciate your patience. Thank you once more for your kind words, and we hope to have another opportunity to welcome you again soon.Nakita Jackson,General Manager

8/10 Bueno

Haley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was good, but they gave us an accessible room because they had sold out of regular king rooms and it wasn’t super clean. There was toothpaste in the sink and crumbs on the nightstand. Other than that, it was very quiet and the breakfast was great.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 15 abr. 2024
Haley, thank you for taking the time to share about your recent visit. While we're pleased to know you appreciated our peaceful location and tasty breakfast selections, we do apologize for any oversights there may have been on the part of our housekeeping team during the servicing of your room. We are grateful for your candid feedback and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Nakita JacksonGeneral Manager

4/10 Malo

Phyllis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 16 abr. 2024
Phyllis, thank you for choosing our hotel for your recent visit to the area. We regret not meeting your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Nakita Jackson,General Manager

10/10 Excelente

Sherrard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 abr. 2024
Dear Sherrard,On behalf of our team at Tru by Hilton Rockwall Dallas, thank you for taking the time to leave your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We are pleased you enjoyed your stay with us and hope to see you again soon.Nakita Jackson,General Manager

10/10 Excelente

rebecca

Nice staff. Clean and easy to find.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 10 abr. 2024
Rebecca, we greatly appreciate you taking the time to write a review about your visit to Tru by Hilton Rockwall Dallas. It is a true pleasure to know how much you enjoyed our relaxing accommodations in addition to our friendly associates. Thank you for choosing us, and we hope to have a chance to host you again in the future. Nakita Jackson,General Manager

8/10 Bueno

Rosario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good. I expected to have some water, soda or wine at the room. I have to go down to get some water.
Se hospedó 3 noches en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Dear Rosario,We are delighted that you stayed with us at Tru by Hilton Rockwall Dallas, and we are grateful that you took the time to share your comments. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest.It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Nakita Jackson,General Manager

10/10 Excelente

phurita

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All excellent staff are great
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 6 abr. 2024
Dear Phurita,It was a pleasure reading about the excellent service you received from us at Tru by Hilton Rockwall Dallas. Everything we do is aimed at providing an exceptional experience for our guests, so thank you for taking the time to acknowledge our efforts. Our team will certainly be delighted to hear of your kind remarks.We enjoyed having you as our guest, and we look forward to seeing you on your next visit to the area.Nakita Jackson,General Manager

2/10 Terrible

DW

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Poor experience!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 2 abr. 2024
DW, thank you for your feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not meet these expectations. Please accept our sincere apologies. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your patronage.Nakita Jackson,General Manager

10/10 Excelente

Shane

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 2 abr. 2024
Shane, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Nakita Jackson,General Manager

8/10 Bueno

Ephraim

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 22 abr. 2024
Ephraim, thank you for being our guest and for rating your recent experience! We are pleased to see that overall, you had a very pleasant stay. We appreciate your choice to stay with us and hope to welcome you back again soon!Nakita Jackson,General Manager

6/10 Aceptable

Taceda

Le gustó: Limpieza
No le gustó: Servicio y personal
Staff👎
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Dear Taceda,Thank you for your review of our hotel. We are sorry you experienced difficulties during your stay with us and, more importantly, that you felt we were not responsive to your needs. We take great pride in delivering an outstanding experience to all who visit, and we apologize this was not the case for you. We appreciate your business and would welcome an opportunity to show you our devotion to exceptional experiences the next time you are in the area. Nakita Jackson,General Manager

10/10 Excelente

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel, easy parking, safe
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 28 mar. 2024
It was a pleasure to read your review, Courtney! We appreciate you mentioning how much you enjoyed our hotel and convenient parking. We are also glad that our peaceful location was perfect for your needs and helped make your trip to Dallas a total success. Thank you for choosing Tru by Hilton Rockwall Dallas, and we look forward to providing you with another exceptional stay.Nakita JacksonGeneral Manager

8/10 Bueno

Bradley

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 13 abr. 2024
Dear Bradley,We are pleased to receive your generous rating for Tru by Hilton Rockwall Dallas. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We hope you will make us your home away from home whenever your travels bring you to our area.Nakita Jackson,General Manager

10/10 Excelente

Belinda, Laporte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice accessible room. Everyone was very nice and polite.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Belinda, thank you for taking the time to share the details of your stay at Tru by Hilton Rockwall Dallas. We enjoyed reading your generous comments about our associates, and we will be sure to share your kind words with our team. It was our pleasure hosting your visit, and we look forward to having you as our guest again! Nakita Jackson,General Manager

2/10 Terrible

Jeby

Viaje familiar
They oversold the hotel rooms. There was none for me and my son at 11:15 at night. What do I do now????
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Jeby, thank you for taking a moment to express your sentiment. We deeply regret our inability to accommodate your reservation, and we hope you will accept our sincere apologies for the difficulty you and your son faced as a result. We will discuss this as a team, and we hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Nakita JacksonGeneral Manager

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Dear Sarah,Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Tru by Hilton Rockwall Dallas. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Nakita Jackson,General Manager

10/10 Excelente

Megan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/a
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 16 mar. 2024
Dear Megan,Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Tru by Hilton Rockwall Dallas. It was our pleasure accommodating you. We hope you will make us your home away from home whenever your travels bring you to our area.Nakita Jackson,General Manager

10/10 Excelente

robert, clarksville

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 31 mar. 2024
Robert, we appreciate you taking the time to rate your visit to Tru by Hilton Rockwall Dallas. It is a pleasure to know how much you enjoyed our relaxing accommodations in addition to our devoted associates. Thank you for choosing us, and we hope to have a chance to host you again in the future. Nakita Jackson,General Manager

10/10 Excelente

robert, clarksville

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Great location just a few minutes up from the harbor and the shopping area around. Clean and staff is on point. One exception, one of the front desk employees was down right rude. Wouldn’t even get up from her lab top to go to her work area to discuss business. And it’s not Shy, Shy was amazing!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 12 mar. 2024
Robert, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for the behavior you experienced from one of our employees. We are grateful for each of your insights and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Nakita JacksonGeneral Manager

8/10 Bueno

Mary

No le gustó: Servicio y personal
The staff was ok! I walked in several times and one was laying down in the lobby. Also, they didn’t clean the table area where you sit. The walls were thin you could hear other in their room. The doors would slam very hard when you left the room. Breakfast had great variety. Parking seemed far away from hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 12 mar. 2024
Mary, thank you for the feedback regarding your stay. While we're pleased to hear your stay was largely enjoyable, we hope you will accept our apologies for the disruptive noise and sub-standard employee behavior you experienced. We strive to deliver peaceful accommodations in addition to exceptional service; therefore, we sincerely regret this was not your experience. We have shared your comments with the appropriate individuals, and we hope you will give us another opportunity to show that we are committed to providing outstanding hospitality.We look forward to welcoming you again soon.Nakita Jackson,General Manager

8/10 Bueno

Betty

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Easy to find hotel. Very friendly staff checking in and out. Neat lobby with lots of options for snacks, seating and they even had a pool table! We had a nice size room with two comfortable bed. Large bathroom. And we were thrilled to find excellent water pressure in the shower. But the floor was so horrible filthy we couldn’t walk across it barefoot. The shower had long hair left along with other filth on the shower wall. I really liked the hotel but when I think about how dirty the floor and shower were it makes me wonder if housekeeping was being lazy, did they even change the sheets! Yikes!!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 6 mar. 2024
Betty, thank you for taking the time to share a bit about your recent visit. While we're pleased to know you had an overall pleasant stay and enjoyed our spacious accommodations, we do apologize if the cleanliness of your room may have fallen short of your expectations. We are grateful for your candid insights and hope you will give us another chance to provide you with an even better experience the next time your travels bring you this way. Nakita Jackson,General Manager

10/10 Excelente

Barbara

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A nice alternative to an expensive Dallas hotel—room is clean, main area is cute, and they’re pet friendly too!
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 4 mar. 2024
Barbara, thank you for taking a moment to share your experience with us. We are thankful for your choice to stay with us and we appreciate your kind words about our clean, pet-friendly accommodations. It was our pleasure to accommodate you on this trip, and we hope you will revisit Tru by Hilton Rockwall Dallas soon!Nakita Jackson,General Manager

10/10 Excelente

Jose, Rockwall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 28 feb. 2024
Jose, thank you so much for the perfect five-star rating! We couldn't be happier knowing you enjoyed your time in Dallas to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Nakita Jackson,General Manager

10/10 Excelente

Huong

Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 20 mar. 2024
Thank you for the perfect five-star rating, Huong! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Nakita JacksonGeneral Manager

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxin good
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 23 feb. 2024
Dear Joseph,Thank you for the wonderful rating for Tru by Hilton Rockwall Dallas. Our highest priority is making sure you have a comfortable and carefree stay, and we are happy we made that happen for you. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nakita Jackson,General Manager