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Opiniones de Sundaras Resort & Spa

4 out of 5
Sundaras Resort & Spa
189 Kandy Road, Dambulla

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 40 de 131 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 47 de 131 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 131 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 131 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 131 opiniones" "

7.2/10

Limpieza

7.8/10

Servicio y personal

7.2/10

Servicios

7.0/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Claudia, el 13 feb. 2020
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to see 10 out of 10 points. It is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Claudia Reservation department Sundaras Resort & Spa

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
The staff, the best always ready to help, the tours fron the hotel was very good and very good price
Se hospedó 3 noches en noviembre de 2017

10/10 Excelente

Beatrice

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Friendly staff, nice garden. Bruno the boxer is a perfect welcoming dog. Squirrels in the garden for breakfast
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Elizabeth

Se hospedó 1 noche en abril de 2022

8/10 Bueno

Christopher, Reno

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Location was terrific and staff were wonderful. Fun outdoor bar by the pool. The room was fine but the outdoor area by the pool, including the chairs and ground, was poorly tended. Lots of leaves, etc. in the pool and chairs not wiped down.
Se hospedó 3 noches en febrero de 2022

2/10 Terrible

A.Lee, Minnespolis

I booked this hotel by mistake. I thought I was booking a hotel in Wisconsin with a similar name, Sundara spa. I paid the travel protection fee and when I realized I booked a hotel out of the country minutes after I made the reservation, Expedia would not cancel this or immediately credit my account. It’s been three days and still no credit. I had to file a claim minutes after the mistaken booking. Then I booked a hotel in WI using Expedia again and when my daughter went to check in, they told her they had to charge her even though the room was paid in full bc I wasn’t physically there, she is 27, and I spoke with the hotel confirming that yes, I purchased the room and could easily show my cc and photo idea. They refused this and charged my daughter. I’m extremely unhappy with Expedia.
Se hospedó 1 noche en enero de 2021

8/10 Bueno

josiane

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
tres bien mais quel dommage que se ne sont pas des jus de fruits au petit dejeuner ! il le coupe avec de l eau
Se hospedó 3 noches en febrero de 2020
Respuesta de Sharron, el 9 mar. 2020
Dear Valued Guest, Thank you for the time taken to share your feedback followed by your visit to Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel. We would be happy to have you back at our hotel in case you visit Sri Lanka in the future. Sharron Anderson Guest Relations Manager Sundaras Resort & Spa

8/10 Bueno

János

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Ami jó és ami rossz
Egészében jók a benyomásaim, kiváló helyen van, a Sziklatemplom szomszédságában. A szálloda állapota közepesen megkopott, új építkezés is zajlik, viszonylag csendben. A személyzet udvarias, előzékeny. Egy dolgot viszont kérek tisztázni: a kifizetett foglalás részletezésében szerepelt a napi palackozott víz ingyenesen. A kicsekkolás után derült ki, hogy felszámolták újra a napi három vizet 250 rupee/db áron. Ha a Hotels.com foglalásában szerepel tévesen, kérem javítani, ha dupla számlázás történt, kérem rendezni, ha nem is nagy az összeg.
Se hospedó 4 noches en febrero de 2020
Respuesta de Sharron, el 9 mar. 2020
Dear Valued Guest, Thank you for the time taken to share your experience at Sundaras Resort & Spa. We are truly happy to hear that you enjoyed the location of the hotel and our staff. We wish to inform you that we provide every day water bottle at the room per person free of charge and any extra water after that is for extra charge. We truly hope that you will have a chance to visit us in the future again so you will experience the best possible services. Sharron Anderson Guest Relations Manager Sundaras Resort & Spa

8/10 Bueno

Vinod Kumar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A Satisfactory Stay
I had booked the hotel for three nights from 7th to 10th Feb 2020. The hotel is well located on the main road with easy accessibility to public transport. The room was however without any phone/intercom, the shower head was broken and there were no chairs to sit on. the lady at the reception was, however very helpful and courteous and resolved most issues albeit after a while. The swimming pool is rather small and shallow, 5ft being the deepest. No place for an exercise swim. The breakfast was well prepared and offered good choice of continental and Sri Lankan cuisine. Overall a satisfactory stay, thanks mainly to the lady at the reception.
Se hospedó 3 noches en febrero de 2020
Respuesta de Linda, el 25 feb. 2020
Dear Mr. Kumar, Thank you very much for keeping trust on Sundaras Resort & Spa as your holiday destination. Many thanks for sharing your experience as well. We greatly appreciate your comments about the aspects of the room and we will take them very seriously. It is our constant and sincere endeavor to provide the best of services to our guests at all times, feedback from guests such as yourself will help to improve to the excellence. Please visit us again and we assure that you will experience superior services and surprises throughout your stay. Best regards, Linda Reservation department

10/10 Excelente

sonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Trés bien
Séjour de 2 nuits dans ce très bel hôtel, accueil parfait, confort dans la chambre, juste dommage que l’eau à table soit payante dans la formule dej et dîner.
Se hospedó 2 noches en febrero de 2020
Respuesta de Sharron, el 23 feb. 2020
Dear Tres, Thank you very much for taking time to share your experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel. I am truly happy to receive such positive feedback for my team and it will be a delight to welcome you at our hotel again. Sharron Anderson Guest Relations Manager Sundaras Resort & Spa

8/10 Bueno

MJ

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Keep your expectations low and u may be surprised!
The welcome at Sundaras Resort & Spa was friendly and warm. Our rooms however clearly had not been cleaned in a while. We came with reasonably high expectations of this four-star resort, but wound up feeling a bit disappointed with the state of the resort. It made a somewhat derelict impression as if the accommodation had not been tended to in a while. From the outside it actually looks quite nice and staff did their best to accommodate us, but when you look below the surface, there is quite a bit of maintenance to be done.
Se hospedó 2 noches en febrero de 2020
Respuesta de Claudia, el 13 feb. 2020
Dear Valued Guest, Thank you for your honest review followed by your visit in Sundaras resort & spa. We are sorry to read that your stay with us did not meet your expectations. Your feedback is tremendously appreciated, as we endeavor to improve our guest experience with each and every stay. We are happy to welcome you back at our hotel in the future. Claudia Reservation department Sundaras Resort & Spa

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The girl at reception gave us a brilliant welcome and showed us around explaining everything.
Se hospedó 2 noches en enero de 2020
Respuesta de Elizabeth, el 13 feb. 2020
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Elizabeth Reception Sundaras Resort & Spa

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sundaras is a little gem in the heart of Dambulla, great location for sightseeing and the hotel gives you a ‘real’ experience of Sri Lanka. Staff were amazing and at hand 24 hrs. Big thanks to Sean, Liz, Sindhu, Asita, Tito, Saman (our driver) and the cleaning staff. They really ensured we got the best experience out of our trip. We planned our excursions through the hotel, really well organised, although a little pricey hiring driver with entrance fees. Good range of food although not as spicy as we would’ve liked. Overall had a great time here.
Se hospedó 8 noches en diciembre de 2019
Respuesta de Elizabeth, el 13 feb. 2020
Dear Valued Guest, thank you very much for taking time to share your recent experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Elizabeth Reception Sundaras Resort & Spa

8/10 Bueno

Amila

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2020
Respuesta de Elizabeth, el 14 feb. 2020
Dear Valued Guest, Thank you for visiting Sundaras resort & spa and for sharing your experience with us. Best regards, Elizabeth Reservation department

10/10 Excelente

gunnar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vi blev vänligt bemötta av trevliga Elisabeth i receptionen. Mysigt och tyst läge, med fint poolområde. Njöt till fullo på balkongen, och fick lite djungel känsla, väldigt grönt och lummigt. Gjorde en dagstur med jeep till Kejonklippan. Vår chaufför AK var fantastiskt trevlig! Väldigt nöjda med frukost och goda omeletter.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Elizabeth, el 13 feb. 2020
Dear Gunnar, thank you very much for taking the time to share your amazing experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the facilities and atmosphere at our hotel and your stay was a fantastic experience! We are truly happy to receive such positive feedback for our team and it's very encouraging for us. It would be a pleasure to have you back again in the future. Elizabeth Reception Sundaras Resort & Spa

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique, cool little hotel that was very clean and well maintained. Friendly staff.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Claudia, el 13 feb. 2020
Dear Valued Guest, thank you very much for taking time to share your experience at Sundaras Resort & Spa. We are pleased to read that you enjoyed the time during your stay at our hotel and it is truly encouraging for me and my team to receive such positive endorsements. We are happy to welcome you back at our hotel in the future. Claudia Guest Relations Manager Sundaras Resort & Spa

2/10 Terrible

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nice garden but the room was not clean. The bathroom was literally stinking...
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jana, el 13 feb. 2020
Dear Valued Guest, We appreciate you taking time to share your honest experience of the stay at Sundaras resort & spa. We have taken the concerns raised into consideration and are taking measures to ensure that these are mitigated and do not repeat itself. We look forward to the opportunity to serve you again in the future. Best regards, Jana Reservation department

6/10 Aceptable

Maria Cristina

No le gustó: Servicio y personal
Check-in călduros, restaurantul neaprovizionarea, iar micul dejun doar 70% din oferta.
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Venligt og roligt personale. Dejligt poolområde i skøn have, fint værelse og god morgenmad. Perfekt at vi kunne gå til tempelhulerne og The Golden Temple i Dambulla, tage tuk tuk til Sigiriya og booke safari fra hotellet.
Se hospedó 4 noches en julio de 2019

2/10 Terrible

Margrethe

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Advarsel !!
Fik først et værelse, hvor airconditionen ikke virkede. Fik et nyt værelse, hvor airconditionen virkede, men hvor lagnerne var snavsede. I det hele taget meget beskidt og med muk på væggen. Havde bestilt superior værelse med udsigt til haven, men fik efter værelsesskiftet et standardværelse uden udsigt til haven. Haven var helt overgroet, og poolen så beskidt ud .Havemøblerne var så snavsede, at vores tøj blev beskidt, når vi sad på dem. Dugene på bordene i restauranten var møj beskidte. Der var næsten ingen ansatte, og kun få andre gæster. Der var ingen service overhovedet. Hotellet virkede som om det var på vej til at lukke helt ned. Blev der kun 1 nat, da det var for sent at skifte hotel samme dag som vi ankom.
Se hospedó 3 noches en julio de 2019

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2019

6/10 Aceptable

Marina

small hotel in convenient location
Good location close to the caves, very reasonable price, nice landscaping
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Giovanni

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pefect location to visit the Golden Temple, 10min walk, Staff really friendly, good breakfast and dinner, fantastic pool and pool bar.
Se hospedó 1 noche en mayo de 2019

8/10 Bueno

Smileursula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
My Stay at Sundaras Resort
This hotel is very close to the dambulla cave, thus making it good option to stay here. There not many restaurants around hence you will end up with less options. The food is overly priced , less in quantity in comparison to other places in Srilanka.. They had place 2 water bottles inside fridge in our room we used it, there was no price tag mentioned anywhere in room. Guess the price this hotel must have charged.... A bottle that costs 50 rs was charged for 250rs.. very bad experience.
Se hospedó 1 noche en abril de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en marzo de 2019

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bra service, ordnade utflykt till Sigiriya. Omgivningen lite larmig på grund av pågående byggjobb samt nära livligt trafikerad väg.
Se hospedó 3 noches en marzo de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
The property has a pool The hotel looks run down and does not look like the pictures. Specially the budget rooms are a huge disappointment. The check in process was difficult and the room cleanliness is not great.
Se hospedó 2 noches en febrero de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Staff friendly and helpful TV, shower, aircon need servicing/attention
Se hospedó 1 noche en febrero de 2019

2/10 Terrible

Namhyun

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location but bad management
It was the worst experience in Sri Lanka. The room was not cleaned at all, especially the bathroom! They only make up the bed. The price is too high compared to its service.
Se hospedó 2 noches en febrero de 2019

2/10 Terrible

Seongjae

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
전반적으로 불만
가성비 최악의 수영장 딸린 게스트하우스
Se hospedó 2 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Joseph A

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good for a night or two
Staff was very friendly and the pool bar area was really nice. Really close to the golden temple. Just there isn't in dambulla. Food is good but expensive for sri Lanka. Ideal for a night or two.
Se hospedó 2 noches en febrero de 2019

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mellanlandning
Skulle till Sigiriya och mellanlandade här en natt. Kanonställe med bra pool...Jätte bra frukost..stort rum med stor balkong...trevlig personal..nära till grottorna
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en enero de 2019

8/10 Bueno

HYE KYOUNG

Le gustó: Servicio y personal
선다라 좋아요. 편안하고 음식 좋아요.
슈페리어 트윈룸을 아침,저녁 포함하여 2인 총 7만원에 결재했어요. 체크인하고 지나가는 길의 방은 좀 어둡고 별로였는데, 우리방은 바로 위에 수영장이 있고 좋았어요. 고급 호텔에 비할순 없지만, 담불라석굴사원에 걸어갈 위치였고 저흰 오후에 체크인하고 짐 풀고 약간 선선해진 시간대에 석굴사원을 보고, 담날 수영장에서 쉬다 체크아웃했어요. 짐을 박 맡기고 시기리아로 1박하고 다녀왔고 호텔 바로 맞은편 도로에서 캔디가는 버스를 바로 탈수있어요. 직원분들 엄청 친절하고 특히 우리 캔디가는 버스 챙겨주신 아저씨가 정말 고마웠어요. 그런데 버스터미널에서 오는 버스라 다 만석이라 결국 시내로 가서 탔어요. 저녁이 참 괜찮은 뷔페였고 가성비가 좋았어요. 시기리아를 새벽부터 가기 보다는 이 곳에 짐 맡기고 다녀오는것도 좋다고 생각해요. 아무튼 전 선달라에 대한 기억이 좋아요.
Se hospedó 1 noche en enero de 2019

6/10 Aceptable

Cl

No le gustó: Servicio y personal y condiciones de la propiedad
Continuous power outages. Door lock was broken, given key card instead of key however lock was not fixed, unable to lock door from inside. Balcony door not sitting properly, allowing gaps for insects from outside. No safety deposit box. Restaurant staff require more training. Easy check in and bags brought to room by porter. Nice outdoor bar area. Comfortable bed. Fresh towels daily.
Se hospedó 3 noches en enero de 2019

8/10 Bueno

Syed Hunain

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Staff makes it worth it
The hotel itself not something worth coming back to as the condition is just above average, provides all facilities of a intetnational 3 star hotel and a bit more. But the highlight is the sri lankan hospitality of the staff which make sure to provide with everything u need out of their way. It truly makes the guest more comfortable and at ease. Based on that alone and a very nice central location I would recomend this to all those looking for a low to mid budget stay.
Se hospedó 1 noche en enero de 2019

4/10 Malo

s

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dont pay too much.
The hotel is very overpriced , it is tired and needs money spent. The cost should be nearer 40GBP per night and not 100GBP per night . Although the stay are very friendly.
Se hospedó 2 noches en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice resort with a swimming pool and very good breakfast and dinner.
Se hospedó 2 noches en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location and friendly helpful staff. Food was good too.
Se hospedó 3 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en diciembre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible!! I'm surprised that there are so many positive reviews. Our shower and air condotitioner barley worked, fridge switches off when you leave the room, balcony was flooded, so we couldn't even use it. The room was filthy and there were bugs and insects all over. The pool was dirty and only half the jets worked in the spa also there is no heat in the spa. The food is terrible and staff are unfriendly. On top of all of this it's a complete rip off - the photos don't match the property. All of this was brought up with the manager when we checked out. He didn't care and tried to charge us for additional drinks and a massage! Do yourself a favor and dont stay here ever!
Se hospedó 2 noches en diciembre de 2018

8/10 Bueno

Reese

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Quiet getaway
Wonderfully kind and conversational staff, but also a place you can really enjoy your own quiet time. It's a peaceful place and the guides that lead their trips are excellent.
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kratko i slatko
Se hospedó 1 noche en diciembre de 2018

6/10 Aceptable

Vera

Le gustó: Servicio y personal y comodidad de las habitaciones
Decent stay
Hotel conveniently located, friebdly staff. We were kindly upgraded to a family suite, however it had some damp issues. Breakfast buffet was ok.
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Cheuk Man

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SUNDARAS RESORT AND SPA - very good restaurant
Sundaras Resort and Spa was very enjoyable. The highlight for us was the hotel restaurant, it was great, with buffets that offered a varied and tantalising delicious array of foods to try - with being a coeliac and unable to eat gluten, the chef was great and personally showed me what I could and could not eat from the buffet. Their attention to us was warm, friendly and professional. The staff at reception were also very eager to help us in whatever way they could too - again very genuine and welcoming. We did experience some heavy rain periods and on the way down to the restaurant area from our unit at the back , proved quite hazardous with mud and water that could not seem to get away very quickly - this area could use some minor work to ensure the path stays clear and umbrellas in the rooms might be a good idea too perhaps, especially if like us , you are staying up at the back of the property. The hotel pool was lovely with bar and music, and well maintained.
Se hospedó 2 noches en septiembre de 2018